I had a very unfortunate interaction with the owner. I had a less than satisfactory experience with…read moreone of the massage therapists, it was a very strange massage and was unlike anything I had previously experienced there. First the essential oils placed under my face gave me quite a migraine. I have a herniated disc in my neck which I acknowledge that sometimes that could be an issue but for me this has never been a problem during massages. For some reason she placed several, and I mean several, hot towels on my neck which was immediately pretty painful as this was heavy to be placed with heat on a herniated disc, no matter how healed. Then she quite literally covered me in lotion, like a ridiculous amount where I couldn't even get dressed, barely touched me and ran out of the room, almost before I could even ask her for a towel (I was literally drenched in lotion) and before the session was supposed to be over. So I was left in more pain plus a migraine with a shortened session and covered in lotion, and I did notice that she didn't greet me afterwards to offer me water and make sure I'm doing good like they usually do here. This was all very strange and bizarre, but I assumed maybe this had to do with inexperience and wanted to leave feedback as to why this wasn't the best experience, especially since this is a luxury service that wasn't cheap. The owner called me the next day, and she was genuinely one of the most hostile and unpleasant people I had ever talked to. I am not a confrontational person, and I do think I was being reasonable in leaving feedback. She called me and told me that there is absolutely no way that any of this happened, and that she "welcomes me to not return". I told her that this was unfortunate to hear because I had such positive experiences in the past there, to which she told me I didn't go there enough times to have that much of an opinion. She kept telling me that I am more than welcome to not return, and at this point I wasn't going to but I just wanted her to tell me directly that she was banning me from returning for having a negative experience. She was avoiding saying explicitly that I could not return, but she kept insisting I was welcome to go elsewhere. I told her I would probably leave a review of the situation, to which she said "well that's not very nice of you". I told her it's not very nice to ban me for expressing concerns with my session. She hung up the phone abruptly, and the next day another staff member called and offered to reschedule me with someone else. I politely declined. I also want to mention that the ramp to get in the door is extremely inaccessible, I am a wheelchair user and it's borderline hazardous the way it is oriented. If I am to open the door, I have to be on the ramp which is difficult, or the door will push me down the stairs. If you use a mobility aid or have chronic pain I would not recommend, not because of the staff but 100% because of the owner.

I was asked to arrive 15 minutes early to fill out paperwork. I got there and the paperwork took me…read more1 minute. It should be electronic (not paper) so I can fill it out ahead of time. I had a 1-hour deep tissue massage with Megan W. When she brought me back to the room, she reiterated what I had written down on the intake form. My goal was to get the knots out from my shoulders, back, and calves. After about 10-15 minutes, Megan asked me about the pressure. I said she could go firmer but I didn't notice a difference. I was hoping she'd get the knots out but the massage was relaxing. Shes also very professional. Before my appointment, I received 1 phone reminder and 3 text messages (before I typed STOP because I didn't need another reminder).

I loved the steam room/shower, so well needed. Anne gave me an absolutely wonderful massage and…read morelistened to exactly what I needed and wanted. I have nothing but great things to say about this place. Very personable. I normally prefer to not spend more than $60/hour unless I've been to the person before, but I didn't mind paying $70 once I heard there was a free steam room. I'm so glad I did shell out the extra $10 and didn't even mind throwing a $20 tip on there. I felt rejuvenated and ready to go back to work.

It has been quite some time since I last visited but the massage I had here was particularly…read morerelaxing compared to other places that I've been. I wish I could remember the name of my masseur to shout her graces, but her name evades me.

I was eagerly awaiting my massage for the past couple of weeks leading up to it. The website…read moredescription of the massage therapist I chose seemed stellar, especially around the needs I had. So, I was really excited. I easily booked the appointment online. When I got in, the whole place was sweltering. The room was hot, the bed was hot, and they had a blanket over the sheet. I was able to get rid of the blanket and the bed heater, but the room stayed super warm. I explained my needs for work on my neck and shoulders, and we decided on adding a quicker gloss over the rest of my body as well because I had booked more time that she needed to just work my neck. The massage was not pain relieving. It wasn't even slightly therapeutic. I wasn't expecting for all of my problems to be cured, but I was expecting for at least a little bit of relief due to the extra dopamine. Nothing. It was like I paid a stranger to put lotion on me. I could tell she did work a couple of the muscles on the front of my neck, but it seemed like she ran out of time and didnt even get to the back of my neck, which was the #1 reason I was there. I complained about my neck still hurting. She massaged my neck for like 2 more minutes and then instructed me to get dressed.

Hands down the best massage I've ever had! Go see Sharon! Also, the place is very professional and…read moreclean and inviting. Bonus - the sheets on the tables are heated!! I highly recommend Tocca!

Massages are supposed to be a peaceful, tranquil, and a relaxing experience. After just a few…read moreminutes into my massage, the client and masseuse in the room next to me began carrying on loudly with excessive conversation and laughter. When I asked the masseuse to stop my massage, I was offered ear plugs and asked if I knew how to meditate to drown out the noise. It was the first massage in 30 plus years that I had ever been offered ear plugs. The total disregard for my experience was beyond disappointing. I did speak with the manager the following Monday and was offered a rebate of 40%. I was also told that the rooms are not soundproof. I never expected them to be. I cannot in good conscience recommend this spa and will not return.

I purchased a gift certificate for my mother's birthday here. Sadly she said the services were…read moresubpar. She has had many, many facials her 86 years on this earth and told me the experience was lacking. Although everyone was very kind, the services she received were disappointing.

The entire atmosphere was repellent. Instead of straight forward massage or acupuncture, they…read morewanted to surround you with "wellness" and the affirmation of it. It was creepy. Intrusive. I couldn't wait to escape.

I love Erin! It's been a few years since I've been here, but she helped me through a really rough…read moretime with my back. She was able to release some tension I was holding in my core and truly help me with pain. Don't expect to get beat up. She does some sort of slow joint release, but like it's some wizard shit. I recommend her any time I can for friends with lower back pain or repetitive motion injuries.

I called to order a gift certificate, they answer the phone just saying hello,I thought I had the…read morewrong number. Then she told me to come to the location and pick up the gift certificate. I'm from out of state..

I previously had a bad experience at this spa but went back today and saw Coco and it was amazing!…read moreShe was professional and gave a relaxing yet therapeutic massage. I will be back!

I have received what I can confidently call THE BEST MASSAGE OF MY LIFE, by far in Spa Jina! I wish…read moreI could give more than 5 stars. The masseuse is so amazingly caring, knowledgeable, professional and cordial and dedicated to her job. She finds problem areas in muscles and truly "work" on them. Her work is not Just about relaxation; I felt a dramatic change which was lasting just with 4 sessions so far, my chronic back pain of few years is almost gone and I am taller since I can stand straight again! Compared to her massage, every previous massage I have received was a mere pat down!! HIGHLY RECOMMENDED

My massage was great! The masseuse was very knowledgeable on inflammation! Extremely happy!read more

Book your appointment now!! Best massage ever and if you have a frozen shoulder, it's a must to go…read moresee Lavelle. I could move my shoulder after the first session. Better than any PT I have ever had. Thank you for your expertise.

Hands down (Ha. See what I did there!) the best massage I have ever had. I've never had a massage…read morethat didn't hurt. Lavelle just knew what muscles needed extra help. He's very gentle and you will think you are on a new planet of relaxation. The massage room is dark and cozy and I felt comfortable immediately. Highly recommend.