I purchased a BB Studio Reformer with Tower--something I've been dreaming of my entire adult life, ever since discovering Mari Winsor's VHS tapes. After raising seven children, I was finally able to save enough to create my dream home Pilates studio. I have degenerative back disease and found Pilates more effective than physical therapy, so this wasn't a luxury purchase--it was medical equipment and a necessary investment in my health. Cassie was wonderful throughout the purchasing process, and I purchased additional equipment to complete my studio. I spent weeks preparing the room for what Balanced Body proudly brands as the "gold standard" in Pilates equipment. Then it arrived. I assembled the reformer, selected a workout from PilatesAnytime, and began my footwork. Almost immediately--bump, bump. Every pass of the carriage, the same two bumps, in the exact same spots. I contacted Balanced Body, and here I am three weeks later after countless emails, phone calls, videos, photos, and troubleshooting attempts--still with defective, brand-new equipment. Despite repeatedly explaining that this was not a wheel issue (the bumps do not occur the length of the rail, they occur in the same two spots every time), I was sent replacement wheels anyway. Changing out eight wheels required hunching over the reformer--an extremely painful process for someone with a back condition. This equipment was supposed to help my back, not worsen it. After reassembling everything, the same bumps were still there. I broke down in tears. Standing in my dream studio with defective equipment from the one company I trusted to deliver the absolute best was devastating. While Russell has been kind during troubleshooting, kindness does not replace functional equipment. The constant bumping is not a minor issue--it is distracting, disruptive, and entirely counter to the mind-body focus Pilates requires. The idyllic experience I had hyped myself up for was crushed. This reformer arrived defective out of the box. I cannot afford to spend even a single additional dollar correcting an issue that is not mine to fix--nor should I be expected to. Any replacement frame and return of the defective one should be fully handled by Balanced Body. I have since emailed Russell, Bill, and Akio requesting a replacement frame. This experience cannot be undone, but a better one can be created if Balanced Body truly stands behind the reputation and hype it promotes. read more

My Pilates studio uses Balanced Body equipment so I am very familiar with the brand. I currently have a BB spring board and was interested in an EXO chair. I did not know that these are custom made (I could have picked different colors but I went with basic black). The ordering process was easy and transparent (they are clear that is is custom built for you so they inform you when it is completed and ready to ship). They also help you to purchase with your FSA funds. The only snafu was with the delivery. You must be present to accept delivery so I rescheduled the delivery. The shipping company missed the date. I rescheduled again (taking time off from work) and they came past the four hour window. Then they also tried to give me someone else's stuff besides my chair. I'm too honest for that (you're welcome, J. in Libertyville!) although it would have been great to get a reformer too! Anyway, the equipment is sturdy, well built and durable and will let me conduct my Pilates practice in my home. read more

If you have the lucky option to purchase Pilates equipment, buy Balanced Body! I was certified in 2010 then purchased one of the first Allegro 2 reformers in 2011. It has been THE BEST piece of equipment for Pilates. Plus, I have purchased several others pieces of equipment and props from this reputable company. You cannot go wrong with their their products and customer service. Do it! You will be sorry. read more

I am on my second Balanced Body Reformer and have bought several accessories over the years. Their reformers are well made and when you are upgrading, have a high resale value. Their customer service is impeccable. Anytime I have reached out, they get back to you right away and are so helpful and friendly. read more

Balanced Body Inc - Pilates Near Me - Sacramento, California

Thank you to the leadership team for rectifying the issue I experienced with the shipment of my purchase. I greatly appreciate it and I am a happy consumer! read more

Customer service is great. I have called several times for delivery issues and installing the reformer. Each person has been really helpful. I am very happy with my first ever reformer, I purchased the metro iq reformer. This reformer is studio quality and made to last. For around 3k with an added jump board I believe it is worth the investment if you are a Pilates lover but can't get by with the studio prices. I always recommend taking studio classes for about 1-2 years consistently so you are educated on alignment and form which would make it safe to exercise at home. If you are thinking about purchasing your own reformer I would go with balanced body, you know what quality and service you'll be getting! read more

I just purchased a Rialto Reformer with Tower/Mat; a split pedal Exo chair; and pilates Arc for my business. Customer service (Nancy) was excellent, knowledgeable, and responsive. The quality of the equipment is top notch and customer service got right back to me when I had a minor question. I cannot recommend Balanced Body products and as a company enough. Cheers!!! read more

Balanced Body Inc - Pilates Near Me - Sacramento, California

Finally purchased my own reformer and couldn't be happier. Started the process online and someone reached out to answer a couple of questions and ended up processing everything for me. There was a bolt missing when I first got it but I called and they shipped a set out within 2 days. Customer service was great and the product itself is amazing. Greatly quality and smooth. read more

I would like to commend Eric from Balanced body as he has been extremely patient with my many questions from dimensions to recommended space requirements, quotations and requests for various information such as installation and maintenance. His patience and willingness to help to provide the information is extremely helpful as it is not a small investment. Looking forward to my balanced body reformer arriving to improve my posture and fitness regime. read more

I bought my reformer from this group back in 1985 after I broke my neck and back in a ski lift accident. The surgeons told me that the injuries would make me pretty much an invalid by the time I was 50. I have used that reformer 4 times a week, every week since then. I am now 73, and I still bike, hike, kayak and enjoy life. I am certain, my flexibility and strength are because of the reformer. Its been rebuilt a few times over the years, and the service has always been timely and attentive - especailly as the model I have is going on 40 years old. This company is dedicated to service and health, and well, people. read more

If you are as passionate as I am about human movement and Pilates, "Balanced Body" is your HOME. They have been producing innovative, sustainable, and high-quality equipment for over 40 years. The best part is that they also provide education with high standards for their equipment. Whether you are a seasoned Pilates instructor or just starting your Pilates journey, Balanced Body is an excellent resource for success. read more

Balanced Body Inc - Pilates Near Me - Sacramento, California

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Great outcome and support from JW at Balanced Body! I had gone ahead and made some adjustments to my set up.... and it is not lifting! JW called me and we discussed design, and he sent me his contact information so if I have any concerns going forward I can reach him easily. That is the definition of standing by your product! Recently my Reformer IQ has developed a problem. The telescoping rectangular tube has started to lift off the floor while the straps are in use. This may not be very clear to readers who are not familiar with the design, so trust me when I say it is a serious mechanical problem. I have called the manufacturer, and they are looking into the issue. Their mechanical person will be calling me. I hope they can offer me a solution to this problem on very new equipment read more

From customer service to their products -- all top notch! I purchased my metro IQ reformer two months ago during a sale + free shipping and I'm so happy with it. BB is the place to buy your Pilates equipment and accessories. Their machines are handmade in Sacramento! Truly a gem when so many things are outsourced abroad. Forever a fan! read more

I have been using the allegro 2 for over 2 years and cannot imagine using anything but a product from Balanced Body. The reformer glides, has never had an issue with maintenance and provides the best Pilates experience. My all over strength, balance and flexibility has greatly improved. so very grateful. read more

I love Contrology equipment by Balanced Body. Who knew that they would give other classical Pilates equipment companies a run for the money?? They have truly knocked it out of the park with this line. In addition to creating an amazing line of equipment, their customer service and production lead teams are amazing. If you haven't checked out Contrology Classical Pilates equipment by Balanced Body, do it NOW! Run, don't walk! www.contrology.pilates.com read more

Balanced Body Inc - Squeezing in an at-home Pilates reformer workout on my 86" Contrology reformer. - Pilates Near Me - Sacramento, California

I purchased a secondhand allegro offsite that unfortunately had several deficiencies. To bring it up to the standard, which I'm accustomed, it took one phone. I receive a discount as a Pilates student. By purchasing a set of five springs, I was able to receive another discount. The sales representative told me about the sale section on their website. My experience with Balanced Body Customer Service is the best in class . read more

After spending thousands of dollars with this company and waiting months for my order I had two questions about how the equipment fit together. I called three times, emailed twice and waited a week to hear back for guidance. No luck. I'd say the equipment is great, but customer service is terrible. read more

Balanced Body is my go-to company for Pilates training and equipment! I did my comprehensive Pilates training with BB in 2008-2009 and it was a fantastic experience. I've also watched BB expand and strengthen their training options and opportunities ever since, helping Pilates instructors hone their teaching skills in a variety of ways. Every workshop I've taken for continuing education has exceeded expectations. The BB equipment is also top-notch! Sturdy, easy to use, and beautiful! My home Reformer is over 15 years old and looks almost brand new - and trust me, it gets a workout. I'm amazed at the quality and craftsmanship, and how well it holds up over time. Also, customer service is great. Anytime I've needed help, BB is quick to respond and help me out. I highly recommend Balanced Body training and equipment! read more

Balanced Body Inc - I love my Balanced Body Studio Reformer! - Pilates Near Me - Sacramento, California

I love Balanced Body products and their customer service as well. The products are high quality and durable. I love my new reformer so much. The ordering and delivery of my reformer was straightforward. I look forward to purchasing more products in the future. read more

DO NOT BUY THEIR PRODUCTS! I ordered the Pilates bench along with the spine fitter. Over 350.00 dollars. I received a Styrofoam bench that probably cost 15.00 to manufacture. When I wanted to return them, they told me the spine fitter was not returnable, but I could return the Styrofoam bench If I paid for shipping. I responded with an ultimatum that I would dispute the charges with my bank. They relented and allowed me to ship both items back. I had to pay 75.00 shipping fee. What a joke and a waste of time. Do yourself a favor and shop elsewhere. read more

I'm enjoying Balanced Body (Contrology line) quality equipment on a daily basis for the past two years now. I recommend it to fellow teachers and clients who are looking to get equipment for their homes. As a bonus they have great customer service and helpful sales representatives. read more

I've purchased over 30 reformers from Balanced Body over the years. I also refer my clients to purchase from them. The quality has lasted throughout the years. I also love the personal attention they give to repairs when needed and just their service in general. Love Balanced Body! read more

I was ordering a reformer for our home. i am still fairly new to Pilates and fell in love with it after taking private sessions. I had lots of questions as this is a big investment and I wanted to be sure I called Balance Body and asked for guidance. I was blessed to talk to Anre who walked me through the process and got my reformer ordered! Thank you Anre! read more

Horrible Customer Service! Can't get anyone to return calls. And when you you get someone on the phone no one can give you an answer on your order!! They just give you a generic answer. They have very bad internal communications between front end staff and production. read more

Balanced Body is known as the gold standard for Pilates equipment. I ordered an Allegro 2 with tower after talking with representative Xochitl about availability, expectations, delivery, and quality. My items arrived earlier than expected (but was notified by the delivery company two days beforehand so I had plenty of time to ensure I would be home from work). The delivery crew was AMAZING!!! They were professional, courteous, and helpful. They obviously do this everyday as the service was like a well-oiled machine. After delivery, set-up directions were easy to follow; it took awhile to set-up but that is on me. The quality of the Allegro 2 with tower is amazing. This is a machine that will work past the day of my demise. I did, however, have an issue with the foot bar but requested assistance from Natalie and Xochitl and they both took care of it very quickly. Both were professional, knowledgeable, and realistic regarding the situation. Regarding value of the product, it is exactly what I expected. I did, however, do my homework regarding what the reformer was made out of, what was included, warranty, and pricing with shipping so there were no surprises. I would definitely recommend Balanced Body equipment. Great quality and great customer service. Two things that are needed to make an A+ experience. read more

I have been working out and teaching on Balanced Body's Contrology line for the last 3 1/2 years. I love the way the apparatus feeds the spring into my body right where I need it while giving me a sense of true partnership. I currently use the Contrology Reformer, Cadillac, Baby Chair, Wunda Chair and Pedi-Pul. The quality of the workmanship, attention to detail and their customer service is amazing. 5 additional stars to Ken Endelman and his whole team! read more

I would like to recommend Nancy Tenoglio from Balanced Body. She has been my representative for quite a few years and she has always been informative as to what I have needed over the years and gets back to me with whatever questions I have. I have at different times also gotten in touch with Amalia who has been lovely and with Giscard and he too was very helpful. I do miss the knowledgeable Joe Weiss who has moved on in the company, but the customer service I have received cannot be beat. Especially when you compare it to other Pilates companies. The selection of items at BB is amazing. They have something for everyone: every size, every fitness, almost every wallet. Prices have gone steadily up as in every industry unfortunately, but these things last forever and keep their value. I am truly grateful that ken Endelman fought the good fight back in the 90s to allow everyone to use Joseph Pilates's name to teach Pilates, to manufacture equipment and to better disseminate the method. It is a wonderful company who is still doing wonderful things for the industry. Among the BB products I have owned and loved are an Allegro 1 with tower, a clinical with tower, many accessories and now I would like a Contrology arm chair and reformer with tower! read more

EXTREMELY disappointed with their customer support. I bought $45K of balanced body equipment for my pilates studio and have been referring all my clients to my representative to buy equipment and accessories as well. The incompetent team made a mistake and one client was sent the wrong reformer base hight - and then after he spent over $10K on his home gym pilates equipment Balanced Body is asking him to pay the shipping as if it were his fault for their mistake. This is extremely disappointing and also embarrassing. I've been wasting over a week going back and forth on this matter and it is very frustrating. It is beyond me why they are not apologizing and sending the correct base which I CLEARLY asked for in my original email and sending it expedited to arrive as soon as possible. It is putting my training behind schedule with my client and is a huge waste of everyone's time. I'm trying to run my pilates studio and manage my instructors and my own busy schedule but now apparently I have to micromanage every email and situation going on here because of inability to read an email and follow instructions and I just can't take it. I am opening another studio in the palisades and seriously thinking about using a different brand for my equipment there. This is unacceptable on so many levels, and a gross waste of time, and actually extremely insulting. WORST CUSTOMER SERVICE EVER. read more

Aside from the amazing produce Ive purchased from Balanced Body their team has always been so supportive of helping me choose the right pieces for what I need. We even got a chance to tour the facilities and its clear that those making the equipment care about what they are doing. And, when I've inquired about purchasing new pieces the sales team has ensured I get the right pieces. I'm so grateful for them because they create the best product and in a time frame that allows me and my clients who have purchased product that works for us! You'll love what you get! xx~LL read more

I purchased the thick pilates mat and when it arrived I noticed there were major creases in the end obviously due to rolling the mat too tight. I tried to soften with a hair dryer, added weight on the end, and tried everything to make the crease go away. Nothing seemed to work. Contacted the seller and received an email from Randy Thomas. He said basically that is the way the product comes out and there is no guarantee a replacement will not have the same creases. "Hi Rich, There would be no guarantee that the replacement mat we send would be without creases. Most of the Aeromats that we sell will have some sort of crease on them because of the material and thickness of the mat." I wanted this product because it laid flat! Saw it at our gym as it was recommended by my Pilates instructor. None of there dozen or so mats (the same ones as I purchased) had any crease or flaws. Obviously the current generation of these mats are not of a good quality while being expensive. I do not recommend the purchase of one of these mats. Very disappointed the company did not stand behind their product by offering me the option to return, or replace. read more