Excellent Service, Superior Staff and Good Value as Usual!…read moreWe first went to Roy Hendricks when we moved to the area in 2016 because they were top rated on Yelp, it was a better experience and value than anywhere else we have gone in multiple states, and this still holds true today! Since then, we have brought all our family cars to Hendrick's many times and have always been very satisfied with their friendly and knowledgeable staff, good value, and their speedy repairs (their turn around repair times, even for large jobs, put dealers to shame).

I've been taking my personal cars to Roy for over 20 years. He is as honest & knowledgeable as…read morethey come. His waiting area is clean and customer friendly. His staff is professional, courteous and family friendly. I have NEVER had a bad experience with Roy's shop. You can make an appointment, he also has a night drop service and you always get a call about what is needed and the cost. They are not the type of shop that will charge you for things you don't need. I've trusted him with my cars for 20+ years and he's never disappointed. Why go anywhere else??

The tire pressure light came on in my car. I called Colonial Heights Tire and Auto. In 10 minutes…read moreflat I was ready to roll! They also gave me free tire valve caps. No charge for it all of course I left a tip.

This was hands down the best auto repair service experience I've ever had. They took time to listen…read moreto me, they communicated with me every step of the way, the repair was quick and effective, and the bill came in under my expectations. The staff was consistently friendly, patient, honest, and helpful. I can't say enough good things about this business. Highly, highly recommended.

I have used Titan Auto a few times and have always had good service with them. I have referred a…read morecouple of friends and they have had good experiences with them. They seem to be thorough and honest. They do not focus on up selling services you really don't need at the moment. Our local dealers are driven by the 'up sell' mentality. I really appreciate honesty and integrity when it comes to service. And to me, Titan seems to perform that way.

Not happy with my experience from today. The AC/heat is no longer working in one of my cars, and I…read morefigured it may something wrong with the fuse, my wife dropped off the car this morning stating what we thought was exactly wrong with the car. I was under the impression that the service AND fix would be a total of $207, went in this afternoon to pick it up. The entire interaction with the man working the front desk made it seem as well like the car had been fixed, after paying he went over other recommendations the mechanic suggested despite us walking in with on specific area of the car to be fixed. A lot of things suggested to be fixed were related to the engine, I bought this specific car from this auto shop summer 2023, at the time that I bought it they told me there was a brand new engine installed. If the engine was brand new why would there be all these "issues" that need to be fixed? I said that to the man working the front desk and he seemed confused and told me he started working there in March. After leaving the shop on the way home my daughter noticed in the car that the AC/heat wasn't working. I called asking why only THEN was I informed that the $207 was just for the diagnostic and to actually fix the AC/heat was over $580. Essentially I was charged 200+ for NOTHING. Both myself and wife called attempting to understand what happened, each of us spoke to different individuals who told us different things. The man I spoke to apologized said that he would let the owner know and to give me a call back.. We'll see if the owner actually calls me back. Communication is absolutely horrible!! Been with this auto shop for years now, always thought they were upfront and honest. However, after today I no longer think this. I understand diagnostics need to be ran to understand the exact issue but the price is outrageous to receive no work. The communication from the shop to the customers needs A LOT of improvement. When paying the exact service should be explained in detail before paying, which the man at the front desk failed to do so. No customer should be put under false impression especially when paying a lot of money. They lost a value customer who brings multiple cars to their business. Don't waste your time with this auto shop!!

Very dependable and honest! Service was prompt and employees are friendly! I have been taking my…read morecar there the last several times I've needed a state inspection and oil change and have had a positive experience every time. I could not get my oil changed any where else in the area for less money. It's easy to make an appointment and my invoice was texted to me along with the message my car was ready. It's in walking distance of locally owned shops, restaurants, and the county library.

We have used C&J for five or six years now. They are incredibly professional and trustworthy. Wade…read moreis a pleasure to work with, and so is Olivia! In fact, the entire staff there has been nothing but great to work with. They do not overcharge and are an excellent value.

Thank you to Tony & Manager Billy & Allie (Front Desk). Everyone is doing their best!…read moreAppreciate it Billy (Manager) for working with our budget to further reduce the estimate by over 50%. Wow! Will definitely recommend L&M Auto Body shop in Midlothian, VA to others.

I had a fender bender (not my fault) in my immaculate, 2015, 80k miles, mechanically sound Nissan…read moreRogue. My insurance company pre-estimated the job at $5k. Taking their time to do an estimate about a week with the car "A" Auto Body finally completed their estimate. THEY TOTALED THE CAR. Since the car only had a "repairable bump" on it and ran perfectly. Simply put my common sense radar went off and I told them I wanted the car. THEN I received a $2,300.00 approx. bill for my car being parked in their lot while they did the estimate and heard from the insurance company. In the mean time no one in the shop called to tell me I could pick the car up. This is a fee I was unaware and never told by the front desk when checking in ($150.00 per day.) The fee was an additional charge over and above any work on the car included other "charges" for the estimate itself. Their response when I voiced concern about the parking fees was, "The insurance company will pay." My review to other customers: Caveat Emptor - "buyer beware." Do your homework and don't leave the car.

Mr. Smitty took really good care of me on yesterday. My brakes locked up on me and I was 2.5 hrs…read moreaway from home. He was amazing from the first call to him until my car was dropped by the tow company. I'm so very grateful to Polo's for ensuring I was going to get home. He even asked that I check in when got home! Thank you, thank you!

You are better off taking your car elsewhere. Was under the impression they were fixing the…read moreentirety of the car. For the check engine light to come back on within exactly 50 miles of leaving the shop. Told it's not their problem. Was accused of clearing my own codes. The "manager" was disrespectful, and argumentative. They do not honor their work. These people are scammers.

Shoddy service, take your money with no accountability and never really even resolved the problem…read moreleave wires hanging under your vehicle when they're frustrated with it and then tell you it's okay just drive it as is after costing thousand plus dollars...

3:41 I finally got got someone on the phone... and they have not even started working on my…read moretransmission! This is very frustrating being without a vehicle for so long and not even knowing when it will be completed. I know that all mechanics give estimated times, but 2 full weeks and not even started! They should have told me to bring it later as I need my auto and it was driveable. Just very frustrated with the lack of communication. As of now the plan is at the START first of the week, Mon-Wed.... I will continue to update as I impatiently wait for my vehicle to be completed.

Don't waste your time making an appointment. They don't honor it. This business has declined…read moreseverely over the past year. I've been a customer for 14 years and I won't be back.

This place was great! I ended up having to have my car aligned! I called into Leete's and spoke…read morewith a sweetheart named Tim. He informed me that I could come on in to be service. I did not have a wait and was serviced immediately! The employees that I encountered were very nice. I was back on the road in no time! I would recommend this place for all of your service needs!