Great experience every time I bring my SUV here! Amazing customer service! I make an appointment…read moreand even if I arrive early they always try to get me in sooner!

Third or fourth time at this location and it has not been a good experience today! Took 15 minutes…read morejust to check in as they go thru a whole process of try ing to sell you tires, even with a 2025 vehicle that has 16k on it! The people were all pleasant but still waiting for a plug in 1 flat tire and it's been almost an hour and a half! And that was with an appointment. Have seen people come in after and that are already gone that bought new tires!

Two things I need to share first...I have high expectations when it comes to customer service and I…read moream a novice at buying custom wheels. So, I began my custom wheel purchasing journey in Richmond. I visited the wheel shops up and down Broad Street, and did some shopping online. I found RNR where Ian spent time explaining the differences in wheels and helped me determine what was the proper fit and best look for my 2012 Wrangler Unlimited. Unlike some of the other local shops he did not make me feel like I was asking too many questions and he pointed out things I had not thought of. Once I made my choice he ordered the wheels and had them in and installed the next day. Awesome customer service from the moment I walked in the door! I sat in the waiting area while my wheels were being installed and had the opportunity to observe other RNR staff members interact with customers. Each person was professional, courteous and very helpful. In fact there were a couple older ladies in getting new tires and the staff was very helpful and patient with them. My wheels look great and while I had my existing tires mounted on them I do plan to go to RNR when it is time to buy new tires.

Great price service communication helpful among companies I recommend this establishmentread more

Love this place. Spoken with John when I come in, always a pleasure to deal with and very generous…read morewith his time and good advice. Helping me out with tires, brakes, and alignment on an old Mercedes. He's a car guy and I appreciate that. The shop is a good place to hang out if you need to wait for your car. They don't do state inspection but that's not a problem for me. Big recommendation.

Great customer service! Was able to get tires to shop next day and mount them. Lower price that was…read morequoted by other shop. Will definitely get more tires from them!

I can't recommend these guys enough. They're great. Do really good work on your car. They're really…read morefast & don't overcharge you for things you don't need. They are probably the nicest people you ever made when it comes to dealing with your car. I suggest them to everybody I know. I've been using it for over 20 years. Probably some of my favorite mechanics ever.

Pulling our 19' 2017 new-to-us camper, we drove from southern Indiana to northern Michigan, and…read morethen down for a few days at Colonial Williamsburg VA. My husband thought one of the camper tires looked worn, so we drove over to Richmond to find tires. We absolutely lucked into Mincz Tires on the recommendation of another tire place that didn't have what we needed. We got to Mincz about 10am and were done by 11:15am. The owner, Ken, is very knowledgeable and explained the various options. He said most people just want the cheapest tires. We went ahead with the high quality tires he recommended - Maxis brand - which he said were twice as heavy as the cheap ones. He called and had them delivered in about 15 minutes. They put them on the trailer as it sat in front of the shop, still connected to the truck. The cost for the two tires and labor was $311. At no time did we feel pressured, just a lot of information from a very interesting guy. When they were finished, he said that the inside of the other tire, which looked better on the outside, was actually splitting on the inside and would have blown soon. So, we saved the cost of roadside service, plus met a nice person. We feel lucky to have found this family-owned business!

They are amazing! I can't say enough good things about them! I am from SC and traveling to…read moreRichmond and had car trouble along the way. They worked me in the same day and stayed late, so I would have a my car back. Nathaniel Dunn the service advisor was very trustworthy. I appreciate their help!

Recently, I had the opportunity to visit Leete for a routine service on my car. The gentleman were…read morefriendly, professional and very accommodating to my schedule. During my wait I observed their customer service skilled and was very impressed with how they addressed each person and seemingly had genuine relationships with them all. My only feedback for improvement is highly subjective. I'm glad they offer cold water, but I wish it wasn't single serve plastic. And having coffee available, especially on cold, rainy days would be very welcome.

I know very little about cars, and Nick always takes the time to explain everything clearly and…read moremake sure I understand what's going on. I never feel intimidated or pressured here. At other shops I have felt taken advantage of because of my obvious lack of knowledge, but I've never felt that way here. Nick is honest, fair, and trustworthy, which is hard to find. I can't recommend this place highly enough!

Best place in Richmond to get service. Folks are knowledgeable, experienced, and downright good…read morepeople.