Advent Health, Winter Park, is a big hospital with a lot of ER docs and nurses. My last hospital…read moretrip this week, I got to see Dr. Mills, the Senior ER Resident who saved my life on the night of April 9th, as I went in with septic shock vs severe sepsis, the latter I had three times in the last three years. I reminded Dr. Mills of his accomplishment this past Tuesday night. He didn't remember and was very busy with other patients. Hours later, as the ER had a moment of respite, Dr. Mills took time to review his April 9th notes and remembered me as someone he believed would depart from this earth when he sent me upstairs on the night of the April night discussed. He came into my room Tuesday night, before sending me upstairs for admission, gave me a fist bump, and thanked me for reminding him of why he's an ER Resident. For those who don't know about Septic Shock, most die. Those who don't die, often have arms, legs, or all amputated, and somehow, Dr. Mills and his team prevented all of the aforementioned nightmare scenarios.

I had my baby at Adventhealth and had a great experience. I felt comfortable and safe, everyone I…read moreinteracted with was friendly and made me feel taken care of. I spent two nights at Adventhealth prior to my delivery and all the staff were personable and caring. During my stay while giving birth I was there for 3 nights. The staff were wonderful again and kept me well informed of what was going on. I felt very in control of what was happening and that it was my choice as to what path was taken for my childs birth. I ended up having a beautiful baby boy via c-section and he was delivered by the on-call doctor, not a doctor from my OB. The on call doctor put me at ease (bc i was a little freaked out!) and I felt safe in her care. The food was decent, some meals better than others and you get a daily smoothie which was a nice surprise! In the area of the hospital that I was in there was a little cafe type area that had a vending machine and some other small bites for free. It was a thoughtful touch for friends and family who were visiting to meet our new baby. Everyone thinks that Winnie Palmer is THE place to have your baby, but I personally think Advent Winter Park is really the place to be. ;)

We unfortunately had a stay at AdventHealth Orlando in the PICU recently. It's not a review I ever…read morewanted to write but i'm happy that it's a positive review. All staff were so friendly and helpful to us during our stay in the PICU. they were constantly asking how they could help and if we needed anything, often coming up with resolutions when we didn't even ask for them. One of the nurses brought my baby toys once he was able to play and brought me coffee whenever I asked. This was a terrible situation but i'm so thankful for the staff in the PICU and our last day in the CICU that made our stay better. On a side note: the pharmacy in the main area of the hospital next to the gift shop is a great spot for restocking your medicine cabinet. You can get staple meds like daytime cold meds, allergy meds, tylenol, etc for just a few dollars. I got daytime cold meds for like $3! I also bought childrens ibuprofen, like a big bottle, for under $3. This is a hidden secret that needs to be spread!

Oops, I did it again, fell off another horse, and fractured some bones. It looks like I am not that…read moreinnocent. Well, after Mexico City clinic took X-rays and told me a fractured my shoulder and need a surgery, I immediately took a flight the next day back to Orlando to go to ER and hopefully get some healing. My dad and I went to the ER after I landed, and it was crowded on a Thursday evening. We valet parked near the entrance, went through the Evolv security detector, and checked in to wait. We first were called to get send basic checks done and I explained what happened. Then the said to wait in the waiting area where they will call my name so I could go to a room. It took a while for my name to get called and I was pulled to a very small room with 2 cramped chairs. We waited for a doctor, and I explained the situation. He said more images needed to be done, even though we have given images from Mexico City. After another wait, I was wheeled in to the imaging room, took more X-rays, and wheeled back to the room. My dad and I waited longer, and it was getting late, so my dad grabbed food from the cafeteria. The doctor came back to verify that I did fracture my shoulder, and even my ribs (not again). They said come back next week to check if surgery is needed. They prescribed me medicine and I was gone. It took almost 3 hours and 2000 dollars just for them to say, yeah, you broke your bones, and come back again for next steps. While my dad was happy that they said lets see if you really need surgery, the process felt like a cartoon from Rocco's Modern Life. It felt crowded and cramped, like an assembly line instead of the care and comfort needed. While the doctors were fine, the person who did the X-ray was in training. Also, it looked like the doctors were just direct and didn't really care on what procedures could be done to heal faster other than a wait and see approach. They were acting rushed and nonchalant. I left the hospital depressed as I didn't know how I could get healed correctly and quickly. It was night and day compared to another ER I went in Tampa about 10 years ago, where they MRI me in nice room, and let me rest a bit before releasing me. I thought with Advent health, it would have been a bit more relaxed and professional. And what's with the security guards having tasers? Honestly, I was very disappointed and wished my insurance had other better hospitals and ERs in the network other than Advent Health. While many other Advent Health campuses look modern and upscale, this one looked old and chaotic. Overall: D

Thank the staff so much for being so kind and helpful through our tough time. it is a testament to…read moretheir professionalism that they're able to be so bright and uplifting when so many animals come in unwell. Shadow thanks you as well.

I had to take my older cat in due to vomiting and general unwell, my usual vet is closed on the…read moreweekend and my cat seemed like she needed urgent care. Although I was here for several hours 12:30-6am, my cat was cared for and gently handled the whole time. They were relatively quick with the tests they ran, and everyone was knowledgable and extremely kind. They do xrays on site and are able to triage several pets at one time. There are at least 3 doctors I saw, and so many vet techs who seem to love what they do. I really appreciate all that was done for my cat. I attached my bill as well to my review. Although kind of expensive, it is worth it to have my cat be alive and well. They did give me a discount, again, they were very kind. Base visit is $180 and anything additional will be added in a quote they will show you before more care is applied to your pet. They see cats and dogs, as well as other animals and exotic animals such as birds/rabbits/bearded dragons/etc. I would definitely come back here if my cats were in distress.

This is entirely about the Insurance Billing department. Full disclosure: I came into the hospital…read morefor elective PREPAY (over $16K) cosmetic surgery and was set to have surgery and go home same day. I signed a paper that said if my insurance company doesn't pay for my hernia repair then I would have to pay $345 also there is a $650 charge if as a prepay patient I have to stay overnight. Ok... I wake up to find out I did NOT go home but instead the HOSPITAL OVERSOSED ME with too much medicine and they decided I should stay for their over-sedation mistake. I even had a hospital representative come ask me for the $200 balance owed as I was trying to recover. Anyway, I went home and less than 3 weeks later I see that my insurance was billed for my stay and they paid over $40K. WHAT what what?????!!! AND the hospital is billing ME the deductible coinsurance of $2650... I never sued them, I just want my money back and them to cover their mistake and write off the $2650. I have waited patiently for 60 days or 2 full months while my account from May 28th is under review from their insurance department. Only to find out today that NEVER happened and the supervisors are saying according to their notes the charges are valid. You make a $40000. mistake that would have only cost me $650 of which because it was YOUR mistake I would not have had to pay anyway? One supervisor told me that once they billed the insurance company and got paid my self pay status of getting a discount was null. If that's the case do what the anesthesiologist did and REFUND my money!!! What a racket and terrible business practice this hospital is running. Now I will wait another 45 days while you keep collecting countless insurance payments and never calling me back with the status. Stay away if you need your money and have a choice to go elsewhere. I feel VERY very cheated even though the doctor took responsibility, the hospital thinks it's okay to do wrong and make the patient keep paying! Ridiculous....

Very kinda nurses and staff. Lots of smiles and helpful individuals. Put out positivity and it…read moreshould come back ten fold. Be nice to the staff and they'll be nice back.

Stay far away from this place. You can not get a hold of anyone when calling the office, they are…read morecharging an annual fee of 150 to even use this practice even with insurance. When I went into my appointment I felt like acted like the Dr was listening but didn't actually listen to me and like a lot of other doctors assumed more than listened. This office use to be great but it has really changed and not for the better. The nurse practitioner I had seen and loved is no longer here. Very disappointed.

I moved from different state to FL. I was struck with some kind of unknown allergic reaction. I…read morewent to visit AFM Clinic. I also needed to establish a physician for my lower back L4, L5 and S1 pain medications I am on for over 20 years. Nurse practitioner came, took list of my meds mail order. She ordered my meds. Upon receiving the meds I noticed, she didn't order one of my meds for 90 days BUT for 30 days with no refills. I called pharmacy. Pharmacy replied, doctor ordered for 30 days with no refill. I called doctor's office. The doctor says he will not write 90 days or 30 days refill until he checks my physical. The clinic is stuck up, making totally irrelevant excuses to write meds refill or for 90 days. In order to further establish state of my physical, doctor went ahead with my blood test. I also requested to check if I am allergic to any unknown allergy. Besides, The unqualified staff who don't know how to read blood pressure. The pressure was so high, the nurse practitioner refused to order my medication I am using for almost 20 years. Well anyway, I went back to get blood drawn for testing purpose making sure there is nothing wrong anymore apart from some unknown allergic reaction I had earlier. The 2nd nurse came in to draw my blood. She can't even find my vein. Huh.... She send 3rd nurse to draw the blood. She gets it without making "ANY EXTRA DIGGING" efforts. Two days after, doctor on duty on Sunday calls asking "IF I AM DOING OK?" I was surprised. I went curious asking why what you find? Doctor says, my "SUGAR IS SO LOW" he wanted to make sure I am ok. I said something is wrong with your test. My sugar isn't as low as might think. I am absolutely active, working, going to gym. He said, there should be something wrong in test. He asked if anything went wrong while they drawing the blood? I said, the nurse named Deborah could find my vein. So she went ahead ask 3rd nurse to draw the blood. That's all. He orders 2nd blood drawn. I went today for another blood draw. 4th nurse came to draw the blood. He instigated if I get bruises a lot. I said, yes depending on how much you dig in my body. He takes my blood, then leaves all near by me, goes out to check if I have follow up appointment for test result discussions. I requested again, to write refill plus 90 days supply for my pain medicines. The receptionist said, she will send in message forward. They will call. Nurse named Deborah called, started crying for the same. They will not order another refill or 90 days supply. I said, you are not making any sense. She Says, my blood pressure was too high. It seemed like the doctors office practicing unethical behavior to cash on new patience. Moreover I am above 60 so I am a target of their atrocious pattern of behavior. I restrict anyone visiting FMA Facility located in Winter Spring, Florida. These center is milking patience not helping or do not know how to treat their Patience. Beware! Do not go there.

Great NICU, great nursing staff, awesome delivery bad doctors, terrible anesthesiologists. No…read morecommunication at all, arrogant and dismissive. They would also contradict each other causing a lot of confusion. Anesthesiologist punctured my wife's spine and blamed her...another had to come and finish. What took the first provider five pokes in 30 minutes took the next one about 90 seconds. Clearly operator error. Very unprofessional. Due to this my wife had to have another procedure after giving birth to twins...he had severe back pain, was leaking spinal fluid and was have headache so debilitating she couldn't even get up to use the restroom. None of this is related to giving birth... all of it was related to the epidural and due to the incompetence of anesthesiologist. The only good doctor we experienced was the one who delivered our twins. She kept checking in with us, communicated a plan with us and was very positive. We were there for 5 days and only saw a doctor when we requested one about 2 hours before you were discharged. no one can answer our questions... The nurse has tried their best, but weren't getting much answers from the doctors above them. Again, shout out to the delivery unit, nursing staff, lead nurses, charge nurses and entire nicu staff. Oh! The food staff and cleaning staff was also very nice and did their job well. Doctors? 2/10 We considering contacting an attorney.

Overall, my daughter had a very good experience delivering her daughter here a few months ago with…read morea few exceptions. First, it is so cold in the maternity area that I had to get blankets to keep myself warm, as well as my son in law who was also freezing.My daughter was covered and she was cold, even being in labor! Secondly, when it was time for the baby to be born, the nurse told my daughter she would have to wait as the doctor was delivering another baby.....what???....another nurse grabbed the house phone and said that unless a doctor came to my daughter's room immediately, the nurse was going to deliver the baby. Two doctors showed up rather quickly. My grand daughter made her entrance into the world! The nurses were fantastic,patient, and spent a lot of time explaining what was going on with my daughter's labor. The hospital is clean and well maintained. Food was just okay. Breast feeding support seemed to be good. There was a lag in time when my daughter and her husband were told a room would be ready in the NICU (baby needed some blood work follow-up) would be ready in an hour. It took several hours.They were exhausted as my daughter had been in labor for quite some time and just wanted to get settled so they could rest a bit before bringing the baby home. Anyway, the little family is fine!

I scheduled my procedure a month and a half ahead to make sure I could have arranged it with work…read moreand also having someone to help me. Two days before the procedure they call me that they changed the time. I told them I purposely planned this way ahead to plan and the person giving me a ride would not be available at this new time. Their only solution for that was offering another appointment two months away. I ended up driving myself so I could park and then have the person just pick me up instead. I found out there was a free valet for patients however, I had valuables in the car so I decided to go to the Self Park, which meant I was an extra 15 minutes late because there was traffic and it went up slowly. The digestive center was amazing, it was very modern and beautiful, clean and all staff was friendly and quick. The whole experience for the surgery part was amazing. Doctor Bang was really amazing and kind. All staff were excellent, I would ring the bell and two seconds later someone was already there to help. after the surgery, there were some small complications so instead of going home, I was brought up to a room. From here on the experience was not that great. I asked the assigned nurse for water and juice which she never brought, and I never saw her again until transitioning shift to the next nurse. I ended up calling and the head nurse was very kind and brought me something to drink finally. When I was out of water, I had to call again because I had not seen anyone in a long time and staff had come to pick up a food tray which I never received. They finally showed up with a dinner plate at 6:30pm. I am on a liquid diet, so I was very happy and hungry even it was not a food plate. It had a popsicle, Jell-O, juice, tea, and broth. I was so hungry I ended up going down to the cafeteria and buy a meal. I had denied an IV fluid as I can drink through my mouth however they refused to remove the port which I understand is protocol. At 5am my hand was hurting so bad I demanded it to be removed and they finally did. I also removed the heart monitor because I was tired and wanted to sleep. The morning staff was very friendly. As I was still on the liquid diet I went back downstairs to buy me something to eat this time I tried the Main bean coffee shop. All staff was friendly and helpful on my last day. All credit for dr bang that deserves 5 stars!

I've had my child to this facility a few times now. They had to have some testing on a little while…read moreback, which went really well. Recently, they've been to the emergency room twice with heart problems and on the second visit, they decided to keep them for a couple of days. Everything is good, but they want to monitor them. Haven't been to a lot of hospitals in my time I feel like this one is pretty good. Staff comes across as friendly and professional. They have some really good doctors that are trying their best with an unusual situation. Orlando Health is part of my kids medical network because their partner works at Disney. If you coming through the emergency room, they have free valet parking during the day at least. We used it on our first emergency visit, but they were gone by the time we left and I had to get my own car from the valet lot. Security was quite helpful though. On this last visit, we were there before the valet arrived, but I was allowed to park in that lot as it is the closest to the ER. Once they were checked in, I had to figure out where the main entrance was and parking. Once I found it, I recognized things and was able to get into the C Lot which is for visitors and the front and valet uses it. On this side, the valet charges you to park. It is a healthy walk from the garage to the entrance, but no match for the amount of walking that you do inside this building that just feels like it goes on forever. My kid has some dietary issues and they've gone above and beyond to make sure that they get meals that are avoiding cross-contamination. Everyone's been really nice so far. I'm sure we will be back for other things in the future.

This is a wonderful hospital for kids. After having some health concerns with my little one I drove…read morestraight here and she was seen within 25 minutes . Nurses and doctors were professional and understood my concerns and once they treated her, her pediatrician was able to see her chart and added a follow up appointment immediately to the portal which eases me having to juggle making it over the phone. I love Advent for me and my family !

Staff was friendly, kind, and courteous! They even made sure to find him a stuffed animal to make…read morehim more comfy! I can't get over how AMAZING the theming was! Pirate ships downstairs and jungle upstairs! I loved that there was a separate entrance for children er and we were seen right away at 1130 at night!

I have a hard time believing these ratings and I wish more people that lived here would start…read morerating it. We came here two years ago and are in the main Westminster WP building and have loved every minute of it. They have so many activities that you can join, with a full gym, water aerobics, balance classes, putting green, etc. there's something for everyone if you're so inclined. The food improves every day and we have two new chefs that have been added to Chef Justin who came a year ago. He does free chef demos, and the one we went to today was lump crab guacamole, which is the best I've ever had. I hope more people will come to this site and give their opinions. JH

We made arrangements for my father, a retired clergyman in New Hampshire, to move to your Winter…read morePark facility many years ago, and my mother would join him in time. When the time came for him to move there, Westminster's surprising response was that {without notice to us) they did not have a place for him. So, he remained where he was until he died, and my mother moved to my house where she lived for years until she was 96. Our family did not expect this unforgettable treatment from Westminster Towers. Andy

Getting undressed for a scan is uncomfortable! UDI does an amazing job with creating a safe space…read morefor you to do so. They have a separate waiting area when you have to wait in the gown. There is also a private changing room. I had to have 2 different scans done and all 3 women were extremely professional and made me feel comfortable! I have been to a few other places and I can say with confidence that UDI will be where I go if scans are needed in the future.

Mammogram scheduled for Monday, Nov 3rd, got a text Thursday Oct 30 saying that they are no longer…read moreperforming any breast imaging after Oct 31. Really? You're telling patients two business days prior to their appointment and giving them one day to get it done? This is unacceptable.