Due to the findings from a recent medical check, I had to have an outpatient surgery done…read more Everything was set up, I received updates from my appointments and the surgery via both calls from the scheduling team, the doctor's office and also via Epic MyChart which is the helpful tool where you can track all medical care, notes and such easily via the phone app or your computer. I arrived at 630a the day of my surgery, was taken back into the prepping area where nurse Gemma got me all ready for my procedure, took my readings, checked up on me to ensure everything was ready to go and to ensure I was feeling at ease. There was also nurse Amy who came in, prepping me and another whose name I cannot recall but each one of them truly were wonderful. The level of care I was provided helped ease any anxiety or worries which could have gotten a hold of me. Dr. Sefton, the anesthesiologist came by to introduce himself, explain how he was going to provide his skills towards my care, informed me of what exactly he would monitor me for to ensure I was not feeling nauseous after the anesthesia I would be provided. A short bit after, Dr. Kemp came in to also go through how she was going to assist my health with the surgery I was going to have. My loved ones were brought in to sit with me for a bit before I was moved into the operating room, given some good drugs and I don't recall anything until I was moved into PACU for recovery. While in the PACU, my loved ones were able to come in as a nurse monitored me to make sure there were no aftereffects happening, I was dressed up once everything was clear that I was feeling well enough to head home, and my visit to the Outpatient was pleasantly done. I was given clear instructions on how to treat my procedure area and what to expect. I arrived home by noon time, shortly after took a nap and have not felt any nausea or pain at all. I was able to sleep well in my own bed, woke up today in great spirits and feeling wonderful considering all that has happened a short while ago. I went onto MyChart and read through all the clinical notes posted by Dr. Kemp where everything is clearly outlined so I can easily track my care.

I had my baby at Adventhealth and had a great experience. I felt comfortable and safe, everyone I…read moreinteracted with was friendly and made me feel taken care of. I spent two nights at Adventhealth prior to my delivery and all the staff were personable and caring. During my stay while giving birth I was there for 3 nights. The staff were wonderful again and kept me well informed of what was going on. I felt very in control of what was happening and that it was my choice as to what path was taken for my childs birth. I ended up having a beautiful baby boy via c-section and he was delivered by the on-call doctor, not a doctor from my OB. The on call doctor put me at ease (bc i was a little freaked out!) and I felt safe in her care. The food was decent, some meals better than others and you get a daily smoothie which was a nice surprise! In the area of the hospital that I was in there was a little cafe type area that had a vending machine and some other small bites for free. It was a thoughtful touch for friends and family who were visiting to meet our new baby. Everyone thinks that Winnie Palmer is THE place to have your baby, but I personally think Advent Winter Park is really the place to be. ;)

A great hospital that provides excellent care and quality resources…read more We have utilized this hospital a few different times over the years, and continue to come back when we are sick or hurt. Something that stands out to us about this particular facility is the resources available here. We know that this hospital is prepared for any situation that may arise which we find comfort in.

I had the unfortunate experience of being a patient in Advent Health (Orlando) just a few weeks…read moreapart in June and July of 2026. In both cases, I suspect my hospitalization could have been avoided. Advent Health is good for "Thoughts & Prayers". My "journey" began in July of 2025. That's when I noticed a sharp increase in fatigue after minor physical activity. After an EKG which suggested a possible heart block, my PCP referred me to a cardiologist. I chose one at Advent Health that I had seen 7 years earlier and knew my history. The cardiologist ordered a stress test in January of 2026. I'm not uneducated, and reviewed those results myself. They indicated a heart block with substantially restricted blood flow in the lower chambers. The follow-up visit with the cardiologist wasn't until April, so I called the cardiologist. He said the stress test came out fine, and the indication of a heart block was merely a test error. When April came, I found out that he would not attend, but a nurse would explain the result of the stress test to me. I needed no further explanation. I should have found a new health care provider immediately. I was still very fatigued after minor efforts, but trusted the doctor. I was pushing 79 years of age, after all. Perhaps this is all I should expect. On June 13, 2026, I woke up and felt extremely weak and dizzy. I took my blood pressure: normal EXCEPT that my heart rate was 30 beats per minute. Google said I was barely alive. I had my husband take me to the Advent Health ER in Lake Mary, which jumped into action and had me in a helicopter to the hospital in Orlando within minutes. I had a Third Degree Heart Block. At the hospital, I had a temporary pacemaker implanted. Two days later, a permanent pacemaker was installed. Everyone involved was responsive, professional, and pleasant. I spent most of my time in the ICU. My cardiologist, however, never saw me. Instead, he sent an associate from his office to the hospital ICU to ask how I was doing. Once out of the hospital, I was to resume my normal activities and medications. But my previous meds to reduce high blood pressure were now keeping it so low that I felt sick. I called my PCP, who said follow directions given by the cardiologist. So I called the cardiologist and the surgeon who performed the implant. The next day, a nurse responded that I should eliminate one and take the other "as needed". I ended up taking NOTHING, and still my blood pressure was no higher than 110/60, even after my heart rate was up to 104 beats per minute. I made more calls. No one ever called back. On July 5, 2026, I woke up and could NOT catch my breath. I was gasping for air, but to no avail. Another trip to the ER. Another helicopter ride. I had an acute pulmonary embolism - blood clot(s) in the lungs, undoubtedly caused by the surgery. Indeed that was about the only possible explanation for the symptoms I had recorded. But despite my many calls to supposed medical experts, no one at Advent Health thought to even mention that possibility. At least I woke up. After a few hours on supplemental oxygen, I had an emergency catheter-directed embolectomy. I.e., they sucked out the blood clots blocking the arteries. I could breath again. Once again, the staff in the hospital were mostly fine. Some of the night shift in the ICU seemed like they might be trainees. One spent 30 minutes and MANY painful attempts to draw blood. I should mention somewhere that the hospital food was inedible. Moreover, they put me on a low salt diet for no reason, then concluded that I had a sodium deficiency and gave me an IV drip. They did a test for glucose immediately after serving French Toast and syrup for breakfast, then decided I was hyperglycemic and put my on a restricted calorie diet. These things aside, they made heavy use of microwaves, turning even the best attempts at 'food' into rubber. The staff did all they could to remedy the situation. Kudos to them. Arrest the chef. But food is a trivial matter compared to important health issues. My primary complaint about Advent Health is that THEY DO NOT TAKE CALLS SERIOUSLY AND THEY DO NOT CALL BACK. My gut tells me the cardiologist should never have dismissed the results of the stress test as an error - especially since a prior test indicated the same thing. Surely, someone with medical training in cardiology should have acted on the indications of blood clots after surgery, which are hardly uncommon. Yet my many calls resulted in slight interest. They give a 24x7 "hot line" for issues after discharge. In my case, the wound reopened, bled a lot, and we wondered if I should still take the blood thinner. They would call back with answer. They never did. They weren't slow with the bills. About a quarter million for each visit to the ICU. To that they added $48,000 for "air transport" I didn't ask for and which they said I would NOT be billed for. There is an Orlando Health hospital next door. GO THERE.

I had to take my older cat in due to vomiting and general unwell, my usual vet is closed on the…read moreweekend and my cat seemed like she needed urgent care. Although I was here for several hours 12:30-6am, my cat was cared for and gently handled the whole time. They were relatively quick with the tests they ran, and everyone was knowledgable and extremely kind. They do xrays on site and are able to triage several pets at one time. There are at least 3 doctors I saw, and so many vet techs who seem to love what they do. I really appreciate all that was done for my cat. I attached my bill as well to my review. Although kind of expensive, it is worth it to have my cat be alive and well. They did give me a discount, again, they were very kind. Base visit is $180 and anything additional will be added in a quote they will show you before more care is applied to your pet. They see cats and dogs, as well as other animals and exotic animals such as birds/rabbits/bearded dragons/etc. I would definitely come back here if my cats were in distress.

​I cannot express enough gratitude to the team at VEG Winter Park. I only wish I had found them…read moreearlier that day, before having surgery performed by another vet clinic--Genie would most likely still be here. ​When I rushed my 65-pound German Shepherd in for an emergency, a staff member sprinted out without hesitation to carry her inside. Over a dozen team members immediately assembled like a trauma center, working tirelessly to try and bring her back. ​Although we couldn't save her, their incredible speed, devotion, and genuine compassion gave Genie every possible chance. They treated both of us with so much care during the hardest moment, and I will never forget what they did for us. We need more emergency centers like this--if you ever face a critical situation with your pet, please bring them here and support this extraordinary team with your business and appreciation. Highly recommend.

This is entirely about the Insurance Billing department. Full disclosure: I came into the hospital…read morefor elective PREPAY (over $16K) cosmetic surgery and was set to have surgery and go home same day. I signed a paper that said if my insurance company doesn't pay for my hernia repair then I would have to pay $345 also there is a $650 charge if as a prepay patient I have to stay overnight. Ok... I wake up to find out I did NOT go home but instead the HOSPITAL OVERSOSED ME with too much medicine and they decided I should stay for their over-sedation mistake. I even had a hospital representative come ask me for the $200 balance owed as I was trying to recover. Anyway, I went home and less than 3 weeks later I see that my insurance was billed for my stay and they paid over $40K. WHAT what what?????!!! AND the hospital is billing ME the deductible coinsurance of $2650... I never sued them, I just want my money back and them to cover their mistake and write off the $2650. I have waited patiently for 60 days or 2 full months while my account from May 28th is under review from their insurance department. Only to find out today that NEVER happened and the supervisors are saying according to their notes the charges are valid. You make a $40000. mistake that would have only cost me $650 of which because it was YOUR mistake I would not have had to pay anyway? One supervisor told me that once they billed the insurance company and got paid my self pay status of getting a discount was null. If that's the case do what the anesthesiologist did and REFUND my money!!! What a racket and terrible business practice this hospital is running. Now I will wait another 45 days while you keep collecting countless insurance payments and never calling me back with the status. Stay away if you need your money and have a choice to go elsewhere. I feel VERY very cheated even though the doctor took responsibility, the hospital thinks it's okay to do wrong and make the patient keep paying! Ridiculous....

Very kinda nurses and staff. Lots of smiles and helpful individuals. Put out positivity and it…read moreshould come back ten fold. Be nice to the staff and they'll be nice back.

Stay far away from this place. You can not get a hold of anyone when calling the office, they are…read morecharging an annual fee of 150 to even use this practice even with insurance. When I went into my appointment I felt like acted like the Dr was listening but didn't actually listen to me and like a lot of other doctors assumed more than listened. This office use to be great but it has really changed and not for the better. The nurse practitioner I had seen and loved is no longer here. Very disappointed.

I moved from different state to FL. I was struck with some kind of unknown allergic reaction. I…read morewent to visit AFM Clinic. I also needed to establish a physician for my lower back L4, L5 and S1 pain medications I am on for over 20 years. Nurse practitioner came, took list of my meds mail order. She ordered my meds. Upon receiving the meds I noticed, she didn't order one of my meds for 90 days BUT for 30 days with no refills. I called pharmacy. Pharmacy replied, doctor ordered for 30 days with no refill. I called doctor's office. The doctor says he will not write 90 days or 30 days refill until he checks my physical. The clinic is stuck up, making totally irrelevant excuses to write meds refill or for 90 days. In order to further establish state of my physical, doctor went ahead with my blood test. I also requested to check if I am allergic to any unknown allergy. Besides, The unqualified staff who don't know how to read blood pressure. The pressure was so high, the nurse practitioner refused to order my medication I am using for almost 20 years. Well anyway, I went back to get blood drawn for testing purpose making sure there is nothing wrong anymore apart from some unknown allergic reaction I had earlier. The 2nd nurse came in to draw my blood. She can't even find my vein. Huh.... She send 3rd nurse to draw the blood. She gets it without making "ANY EXTRA DIGGING" efforts. Two days after, doctor on duty on Sunday calls asking "IF I AM DOING OK?" I was surprised. I went curious asking why what you find? Doctor says, my "SUGAR IS SO LOW" he wanted to make sure I am ok. I said something is wrong with your test. My sugar isn't as low as might think. I am absolutely active, working, going to gym. He said, there should be something wrong in test. He asked if anything went wrong while they drawing the blood? I said, the nurse named Deborah could find my vein. So she went ahead ask 3rd nurse to draw the blood. That's all. He orders 2nd blood drawn. I went today for another blood draw. 4th nurse came to draw the blood. He instigated if I get bruises a lot. I said, yes depending on how much you dig in my body. He takes my blood, then leaves all near by me, goes out to check if I have follow up appointment for test result discussions. I requested again, to write refill plus 90 days supply for my pain medicines. The receptionist said, she will send in message forward. They will call. Nurse named Deborah called, started crying for the same. They will not order another refill or 90 days supply. I said, you are not making any sense. She Says, my blood pressure was too high. It seemed like the doctors office practicing unethical behavior to cash on new patience. Moreover I am above 60 so I am a target of their atrocious pattern of behavior. I restrict anyone visiting FMA Facility located in Winter Spring, Florida. These center is milking patience not helping or do not know how to treat their Patience. Beware! Do not go there.

Great NICU, great nursing staff, awesome delivery bad doctors, terrible anesthesiologists. No…read morecommunication at all, arrogant and dismissive. They would also contradict each other causing a lot of confusion. Anesthesiologist punctured my wife's spine and blamed her...another had to come and finish. What took the first provider five pokes in 30 minutes took the next one about 90 seconds. Clearly operator error. Very unprofessional. Due to this my wife had to have another procedure after giving birth to twins...he had severe back pain, was leaking spinal fluid and was have headache so debilitating she couldn't even get up to use the restroom. None of this is related to giving birth... all of it was related to the epidural and due to the incompetence of anesthesiologist. The only good doctor we experienced was the one who delivered our twins. She kept checking in with us, communicated a plan with us and was very positive. We were there for 5 days and only saw a doctor when we requested one about 2 hours before you were discharged. no one can answer our questions... The nurse has tried their best, but weren't getting much answers from the doctors above them. Again, shout out to the delivery unit, nursing staff, lead nurses, charge nurses and entire nicu staff. Oh! The food staff and cleaning staff was also very nice and did their job well. Doctors? 2/10 We considering contacting an attorney.

Overall, my daughter had a very good experience delivering her daughter here a few months ago with…read morea few exceptions. First, it is so cold in the maternity area that I had to get blankets to keep myself warm, as well as my son in law who was also freezing.My daughter was covered and she was cold, even being in labor! Secondly, when it was time for the baby to be born, the nurse told my daughter she would have to wait as the doctor was delivering another baby.....what???....another nurse grabbed the house phone and said that unless a doctor came to my daughter's room immediately, the nurse was going to deliver the baby. Two doctors showed up rather quickly. My grand daughter made her entrance into the world! The nurses were fantastic,patient, and spent a lot of time explaining what was going on with my daughter's labor. The hospital is clean and well maintained. Food was just okay. Breast feeding support seemed to be good. There was a lag in time when my daughter and her husband were told a room would be ready in the NICU (baby needed some blood work follow-up) would be ready in an hour. It took several hours.They were exhausted as my daughter had been in labor for quite some time and just wanted to get settled so they could rest a bit before bringing the baby home. Anyway, the little family is fine!

To the President of the Orlando Health hospital network: Mr…read more President, I would like to inform you of the excellent care I received on July 21, 2026, while undergoing endoscopy and colonoscopy procedures at Orlando Health--specifically at the Horizon West Hospital (17000 Porter Road, Winter Garden, FL 34787). It is my observation that people are generally quick to make poor service known. However, when they receive excellent care, they often forget to share that experience or bring the high quality of service they received to the attention of the institution's leadership. The individuals listed below were very kind, gracious, and patient in providing information, explaining the procedures, and answering questions from me, as well as from my wife and daughter who accompanied me. The team that cared for me consisted of: Dr. Andrea Fialho Dr. Aviles - Anesthesia Elena - Prep Nurse Ramona - Recovery Nurse Tay - Nursing Assistant Christina (Endoscopy Nurse during the procedure)

I scheduled my procedure a month and a half ahead to make sure I could have arranged it with work…read moreand also having someone to help me. Two days before the procedure they call me that they changed the time. I told them I purposely planned this way ahead to plan and the person giving me a ride would not be available at this new time. Their only solution for that was offering another appointment two months away. I ended up driving myself so I could park and then have the person just pick me up instead. I found out there was a free valet for patients however, I had valuables in the car so I decided to go to the Self Park, which meant I was an extra 15 minutes late because there was traffic and it went up slowly. The digestive center was amazing, it was very modern and beautiful, clean and all staff was friendly and quick. The whole experience for the surgery part was amazing. Doctor Bang was really amazing and kind. All staff were excellent, I would ring the bell and two seconds later someone was already there to help. after the surgery, there were some small complications so instead of going home, I was brought up to a room. From here on the experience was not that great. I asked the assigned nurse for water and juice which she never brought, and I never saw her again until transitioning shift to the next nurse. I ended up calling and the head nurse was very kind and brought me something to drink finally. When I was out of water, I had to call again because I had not seen anyone in a long time and staff had come to pick up a food tray which I never received. They finally showed up with a dinner plate at 6:30pm. I am on a liquid diet, so I was very happy and hungry even it was not a food plate. It had a popsicle, Jell-O, juice, tea, and broth. I was so hungry I ended up going down to the cafeteria and buy a meal. I had denied an IV fluid as I can drink through my mouth however they refused to remove the port which I understand is protocol. At 5am my hand was hurting so bad I demanded it to be removed and they finally did. I also removed the heart monitor because I was tired and wanted to sleep. The morning staff was very friendly. As I was still on the liquid diet I went back downstairs to buy me something to eat this time I tried the Main bean coffee shop. All staff was friendly and helpful on my last day. All credit for dr bang that deserves 5 stars!

This is a wonderful hospital for kids. After having some health concerns with my little one I drove…read morestraight here and she was seen within 25 minutes . Nurses and doctors were professional and understood my concerns and once they treated her, her pediatrician was able to see her chart and added a follow up appointment immediately to the portal which eases me having to juggle making it over the phone. I love Advent for me and my family !

Staff was friendly, kind, and courteous! They even made sure to find him a stuffed animal to make…read morehim more comfy! I can't get over how AMAZING the theming was! Pirate ships downstairs and jungle upstairs! I loved that there was a separate entrance for children er and we were seen right away at 1130 at night!

I have a hard time believing these ratings and I wish more people that lived here would start…read morerating it. We came here two years ago and are in the main Westminster WP building and have loved every minute of it. They have so many activities that you can join, with a full gym, water aerobics, balance classes, putting green, etc. there's something for everyone if you're so inclined. The food improves every day and we have two new chefs that have been added to Chef Justin who came a year ago. He does free chef demos, and the one we went to today was lump crab guacamole, which is the best I've ever had. I hope more people will come to this site and give their opinions. JH

We made arrangements for my father, a retired clergyman in New Hampshire, to move to your Winter…read morePark facility many years ago, and my mother would join him in time. When the time came for him to move there, Westminster's surprising response was that {without notice to us) they did not have a place for him. So, he remained where he was until he died, and my mother moved to my house where she lived for years until she was 96. Our family did not expect this unforgettable treatment from Westminster Towers. Andy

Getting undressed for a scan is uncomfortable! UDI does an amazing job with creating a safe space…read morefor you to do so. They have a separate waiting area when you have to wait in the gown. There is also a private changing room. I had to have 2 different scans done and all 3 women were extremely professional and made me feel comfortable! I have been to a few other places and I can say with confidence that UDI will be where I go if scans are needed in the future.

My dad has been having a variety of medical issues, so we have been here several times. Every time…read morewe have been here, the staff has been wonderful. Quick and efficient, plus everyone is super friendly. Open MRI, CT scans, mammograms, and ultrasounds are available. Located directly across from a hospital, the parking lot is convenient to the entrance with a covered drop-off area. The waiting room is clean and well lit. Filtered water is available while you wait.