I cannot say enough good things about my experience with Taylor Chancellor. She has been handling…read moremy wreck injury case since February, and throughout this entire miserable rollercoaster of a process, she has been nothing short of amazing. Taylor has been patient, caring, and understanding in ways that went far beyond what I expected. Her knowledge and true desire to help gave me the reassurance I needed to trust the process and finally breathe. Honestly, if it wasn't for her, I don't think I could have survived this experience. I also want to thank Trace and Seth for their guidance and support throughout this case. Knowing I had all three of them in my corner made a world of difference. Having Taylor on my side has been a godsend, and I am beyond grateful for the compassion and dedication she and the team have shown. If you're looking for people who will truly fight for you while treating you like a human being, not just another case, this is the team you want on your side.

Thanks Montessi! This law firm made the process so easy and less complicated that if needed I would…read moreuse this law firm again and again hands down! Everything's easy with Montessi !

Title Poor Communication, Lack of Diligence, and Unfulfilled Promises in Personal Injury Case…read more I hired Henry E. Reaves III and Reaves Law Firm, PLLC in late July 2025 to handle my personal injury claim after a car accident in Shelby County, TN (caused by another driver). I signed a retainer around July 29, 2025, expecting competent, diligent representation, regular updates, and proper handling of medical treatment and settlement efforts. Unfortunately, the experience was extremely disappointing and fell far short of professional standards: * Poor or nonexistent communication -- Despite multiple calls (at least 15 attempts, some documented) and certified letters, I was repeatedly ignored. I was left uninformed about case progress, deadlines, and options for medical care to address my ongoing pain and injuries. This violated basic expectations of client updates. * Lack of diligence and competent handling -- The firm failed to properly investigate the accident, preserve evidence promptly, or secure medical records before any demand. They pushed an aggressive "no negotiation" strategy (time-limited demand then immediate lawsuit) without clearly explaining or getting my informed consent in writing. The complaint wasn't filed until September 2025, and no doctor visits or prescriptions were arranged or encouraged, potentially harming my recovery and claim value (medical bills already over $25,000, total damages estimated $35,000+). * Misleading promises -- I was assured of a "quick settlement" during initial talks, but no thorough evaluation occurred. Post-retention, there were unfulfilled promises of communication and progress. When I raised concerns about back pain and lack of medical attention in September 2025, I terminated services on September 3 (or 9 per their records), but received no proper disengagement letter or full file transfer. * Other issues -- The firm claimed I refused medical treatment (via a call to my sister's phone after I lost mine), but I have no record of advice to seek care if needed, and no authorization for third-party contact. Litigation was advanced aggressively without my full understanding or agreement. I filed a formal ethics complaint with the Tennessee Board of Professional Responsibility (TBPR Docket No. 101639-2025-9-TT-INV), citing violations of rules on competence (RPC 1.1), diligence (1.3), communication (1.4), and honesty (8.4(c)). I later submitted a follow-up letter requesting evidence (signed PSA details, call logs, demand package, disengagement letter, etc.) because the firm's response to TBPR appeared inaccurate based on my records. This representation caused unnecessary stress, prolonged pain, unpaid medical bills, and weakened my legal position. I do not recommend Reaves Law Firm or Henry E. Reaves III for personal injury cases. Potential clients should be cautious about communication, transparency, and actual case handling. If you're considering this firm, ask detailed questions upfront and get everything in writing. Sincerely, George B. Cooper

Terrible customer service. All the attorneys quit because of the dictatorship there. HR is a joke…read more Cases go unfixed for years.

Mr. Green, I have Known over 20 years as One of The Best Lawyers In The State of Tennessee. He is…read moreVery Professional,Kind, Down to Earth, & Well Educated. If you Mr. Green You can Sleep Well at Nights & Start Posting your W on the Wall. W stands for WIN.

Good one on one client services. Attention to detail to…read moreresolve the issue. When you need legal help don't hesitate to call Morgan and Morgan

The experience has been great so far, no complaints! I recommend to everyone!! They leave no stone…read moreunturned!

My experience with Louis Chiozza has been nothing but a nightmare. I trusted him with my case after…read morea drunk driver totaled my car in 2020, and for over four years he kept giving me the same excuse -- that he was "waiting on a court date" and to check back in a few weeks. His attitude was always rude and unprofessional, and when the time finally came to tell me there was nothing he could do, he didn't even have the decency to say it himself. Instead, he sent his father to deliver the news. After four and a half years wasted, I am now searching for another lawyer to sue him for the damage and time he caused me. I would never recommend him to anyone.

Terrible experience. Louis Chiozza strung me along for months with false hope and no results…read more Unprofessional and careless -- I wouldn't trust him with any case.

No better law firm in Memphis when it comes to SS disabilty. they were extremely competent and…read moretimely when it come to representing me in my case, have recommended them to many friends over the years and they also share now my opinion of the Donati law firm after their experiences with them Total thumbs up !!!

Called to discuss application for disability for my wife BEFORE applying to Social Security to…read moreensure that the peculiarities of her situation are represented and documented correctly. Or, perhaps, to be told that she wouldn't qualify no matter what the app said. Trying to follow the accepted wisdom to "get professional help when you don't know what you're doing". In my experience, when I've had questions about how I should proceed with legal matters, attorneys have always been willing to sit down and discuss the the situation and offer guidance - some times with a fee, some times not. In this case, the receptionist was adamant that I must have submitted an application to SS before they'd talk to me. Because she was missing the point of needing to specify what I should say on the application BEFORE I submitted it, I pressed her a little. In response she said "I can pass you over to intake, but she's going to tell you the same thing." Not very professional. Not at all helpful. Not consistent with the offerings on their web site: "Complete an inquiry form online or call (901) 209-5500 for a consultation with a Social Security Disability attorney from Donati Law, PLLC today."

I contacted them multiple times and after about a month I finally heard back from them through an…read moreautomated email. I was told over phone that my case would be looked at further and that they were interested in helping me but after months of no contact from their side i finally received a text that stated that me and my case were no longer any interest to them. I disclosed from the beginning that my case was a complex one so if it wasn't in their forte to not drag it out like it was but that's exactly what they did. Every bit of effort and all of the information that I gave them was such a waste of my time considering that they kept asking me to fill out more and more forms then they'd ghost me for months at a time and ask me to fill out more forms all to just get bored of my case altogether and drop it completely without any previous notice and with absolutely no explanation. All they want to do is take your money, waste your time, and ghost you when they don't feel like doing their actual job. Spend your money on a legal team that is actually on your side and I promise it'll be worth more than what this money grabbing "business" could ever do for you. 100% SCAM! 100% waste of time! 100% waste of effort!

Passionate attorneys that strive to get the best possible outcome for every client! Would highly…read morerecommend for employment law, specifically discrimination cases.

Find another law firm!! Very unprofessional. My case was passed around 3 times to 3 different…read morelawyers. 1st lawyer left the company, 2nd went on a medical leave, and 3rd dropped my case. I waited 18 mos and was told negotiations were taking place, then dropped because the claims administrator wanted more medical info. I would gladly have authorized that. I now have not been able to find representation and hope I can negotiate with the administrator directly. Do not use NST. They are not as good as their ratings state. Do not trust them with your injury claim!!

I am tired now of seeing the commercials for NST. I wanted people to know what happened to me…read more Several years ago, not too long after they opened an office here, I was in a auto accident. It was on a Friday on Valentine's Day, which is also my son's birthday, I was on N. Highland in Jackson, tn sitting still in traffic. I was hit so hard from behind that it pushed me into the cat in front of me and that cat hit the one in front of them. The girl that hit me ended up in the other lane and was driving a rental car,and I ended up on the other side of my car. NST seemed like they did every thng right in the beginning. After a month or so, I contacted them and they told me it might take awhile, but they would keep working on it. Time went by and before I knew it, it had been 3 years. When I called them, they acted shocked. And in one afternoon, they made a settlement. During all this, they changed my attorney 3 times. One of them told me that in the State of TN a life is only worth $75,000.00. I could have been killed on my son's birthday. I was not happy with my settlement at all.