Very professional and accommodating at start of season. But as time went on, quality dropped and complaints that some of the work was taking longer than anticipated. The focus became more about racing through the job, cutting corners, and moving on.
Then the regular scheduled day for service changed - no notice. Then back to the regular day - no notice, then changed again - no notice.
I emailed Owner Jason advising that I didn't care what day he chose for yard service, but it needed to be consistent, or at least get permission before any schedule changes. I advised that having people enter my fenced back yard (by law) needed my permission and, as a former police officer, I wanted to assure safety, for everyone.
Jason responded by accusing me of using threatening language and immediately terminated services. No discussion or opportunity for clarification. I asked what he found 'threatening' and that I had hoped to further discuss the matter.
Nope. He did not want any further discussion. He refunded has last charge, but in the end, not professional - his way or the highway. read more