Jeff is a great guy and I totally trust him to do a great Job on auto body work. My car looked…read morefantastic when he finished and showroom finish! I highly recommend people to give Jeff a chance to repair your vehicle!

Our truck broke down in Massachusetts and the service was quick and affordable , Excellent service…read moreDCR Transport Inc Tampa Fl

I LOVE these guys! I started taking my car here when I was…read morein high school. They do NOT give me the little woman treatment and are some great blue collar wisconsin guys who recognize I am on a budget. They have loaner vehicles that are complimentary, and you can have them call you before they do anything. The best part of this is that when they call they will patiently explain the whole problem to me. They spit out jargon, but then explain what that really means. more than once I have told them I don't understand a certain part they just described and they are more than happy to explain a new way. The best part about sending your car to them is that they make a list of all the problems, then give you advice and timetables. For example, I needed new struts and other work. They let me know what was then critical, what needed to happen within the next few weeks ( they specifically pointed out it could wait until the next paycheck for me... helpful!),and that I needed to save my pennies because in 6-8 months the struts HAD to be replaced. Since struts are over a grand, it's really great getting the heads up so early! I cannot speak highly enough of these guys. I always deal with Mattie and Dale, and both are so sweet. Expect Wisconsin nice from them. Everytime they call they first ask how you're doing. Mattie always asks about my life, and I always update him. These guys rock!

Chester, the owner is honest, kind and hard working! We have taken both of our vehicles to him for…read morerepair and maintenance. He is always thorough in his assessment and is good at communicating what needs to be done (and what can wait or doesn't need to be done). His prices are very reasonable and fair.

I have been to All Tranz many times and I have always received great service!…read more Sully, has been doing this for a long time and I bet he knows more about transmissions than anyone in Madison. When you go to specialists you get someone who only works on only one part all the time vs. a car dealership who deals with tons of problems. If you needed brain surgery you wouldn't go to your general doctor to perform the surgery would you? Also, I've received a fair price from them which I truly appreciate it. Which is why I always go back to All Tranz. Thank you Sully!

Can't give a lot of stars to ANY business who doesn't return phone calls. Replaced our…read moretransmission. Job was fine, but now there is a problem and Sully won't return calls and has not been at his shops the 3 times we have tried to see him in person. Go to !McDermott instead.

I saw a news report about the owner of this shop helping out a homeless man. He received an…read moreanonymous letter from the residents on Monona Drive saying that they will not give him their business because they feel "unsafe". I am impressed with the amount of compassion and empathy this owner is showing this homeless man. Instead of using that energy to send a passive aggressive anonymous letter to the owner, the residents could have pooled together resources to get a voucher or send a check to get this homeless man a hotel room. We're living in the middle of a pandemic and we need to have compassion and empathy for each other. I, for one, will be giving my business to this establishment when and if my car needs work.

My son had work done there. Price was a few hundred less quoted elsewhere and he said the service…read morewas great.

Matt and Paul helped to squeeze me in after I got a flat tire in the middle of a trip! They were…read moreexcellent at accomodating me on short notice.

Disappointing Experience -- We Won't Be Returning-…read more This is a long one, but I feel it is important to share our experience. We were previous customers of Wrench's before the change in ownership, so when our vehicle needed work, we initially felt comfortable returning to a shop we had trusted in the past. Unfortunately, this experience was very different. We dropped our vehicle off overnight for an inspection and some needed work, including an issue with the trunk that would not fully open. The following day, we received a call informing us that the back windshield had spontaneously shattered while the vehicle was at their shop. We were told it was a huge mess and that they didn't know what had happened. We understand that unexpected things can happen. What became concerning was how the situation was handled. When we asked about security footage, we were initially told that there was footage. When we asked whether it showed our vehicle, we were then told that it only showed people coming and going. We were also told that additional footage existed but that someone would have to go through the entire day's footage to find anything. Our expectation was fairly simple: we hoped the shop would take responsibility for the broken window, replace it, and we would continue with the other work we had planned, including purchasing new tires from them. We also asked whether they had the neighboring body shop take a look at the trunk issue per their recommendation. Instead, the conversation became a back-and-forth about who would pay for the window. We were initially told the neighboring body shop was too busy, then that they wouldn't do it, and eventually that no one would be willing to install the glass. At this point, we were out of town and had a vehicle sitting at their property with a large missing window. After approximately a week and a half of back-and-forth, they finally agreed to have the glass replaced, but initially would not pay for it. After further discussion, they agreed to pay half, which was our suggestion. However, they did not provide us with a quote or keep us updated on the process.We repeatedly had to reach out ourselves asking basic questions: Had they found someone to install the glass? Was it being done? When would the vehicle be ready? Eventually, we were told our vehicle was finished--without any prior communication that the work had been completed. We were also told we should bring cash or a check because there would be a $30 credit card processing fee. When we asked how much we owed, they couldn't tell us the total. At that point, I did some research of my own. I called the first two auto glass companies that came up in a Google search, explained our situation, and both quoted us approximately $300-$400 for the replacement and said the installation would not be a problem. Wrench's ultimately chose a company in Illinois and the glass cost nearly $800. We were then presented with a bill of nearly $600 for the glass and an inspection fee. We were particularly frustrated by the inspection charge because the window broke while the vehicle was in their possession during the inspection, and we had no explanation for how or why it happened. After additional discussion, my husband was eventually able to get the inspection fee removed. The final cost to us was $388.03. What was most disappointing throughout this entire experience was the lack of communication, accountability, and customer service. At no point did we feel that there was genuine concern about what had happened to our vehicle or the inconvenience this caused us. Other than the initial "we're sorry, we don't know what happened" phone call, there was no meaningful apology or effort to make the situation right. We also never received the invoice we requested for the glass replacement, so we were left without documentation showing exactly what we were charged for. As people who have worked in small business, we understand that unexpected situations happen. What matters is how a business handles them. We would have been much more understanding if the situation had been handled with transparency, communication, and good customer service. We even intended to continue doing business with them and purchase new tires. Instead, this experience cost them not only our future business, but also our recommendation to friends and family. After nearly two weeks of having to repeatedly communicate, negotiate, and follow up just to get our vehicle back, we ultimately paid $388.03 and received our vehicle back in essentially the same condition it was in when we dropped it off, aside from the replacement of a window that broke while it was in their possession. Unfortunately, based on this experience, we will not be returning to Wrench's and cannot recommend them.

Scott and crew are nothing short of amazing to work with. Great communication, fair prices, quality…read morework. I've had them work on our modern import and 1960s American car. I can't recommend them enough!

I've been bringing my cars to Turn Two for several years now - old ones, new ones, repairs, damage,…read moremaintenance. In short, I've had the full experience. Here's why I keep coming back --They communicate clearly and always follow-up --Work is done promptly, even around holidays --The work is high quality --Their advice is sometimes to NOT do work, and in those cases they don't charge anything Here's a great example. I drove my new car into a curb on a snowy Saturday. They were closed, but when the tow truck brought my car there it just happened that Scott (the manager) was in the store and he let us in. Scott worked with me to figure out what should be done and how to communicate with insurance, and he took ownership of getting the right fixes done so that I could get back on the road. Notably, this was the week before Christmas. I recommend Turn Two to everyone.

Since I'm the first review I'm going to kick off Dave & Steve with 5-stars... but I do have some…read moresuggestions that might improve the customer experience: 1.) Paint parking lines- I wasn't exactly sure where I was supposed to park 2.) Post wifi details/instructions somewhere in your waiting area 3.) Wear a "uniform" of some sort, at least something displaying your name so that you're not mistaken for a patron 4.) Public restroom available? No indication in your waiting area. 5.) Inform customer of expected wait time, took about 45 minutes for my oil change These are fairly nit-picky but would improve the customer experience a great deal, at least for somebody like me. My other suggestion would be to communicate more clearly and in better detail- I was surprised that no recommendations were made during check-out, this is usually when I'm informed that my brakes "have a few thousand miles left in 'em" or whatnot. Maybe there were no actual concerns... though I have my doubts. Anyway, thanks for putting in a repair shop in the area! I'll be back again.

I had the greatest experience here. I needed some work done on my brakes, and Wisconsin Automotive…read morewas able to get me in right away. They promptly called back with a (reasonable!) estimate about an hour after I dropped off my car, and were willing to fix it same day. Friendly, knowledgeable service all the way around. Dave & Steve are great - so happy to have found a trustworthy auto shop in the Madison area!