Company will sell you parts it can't deliver and string you along for months. Do not buyread more

I have bought atv's on a couple of occasions and have been completely happy with the entire…read moreprocess. More importantly the service has been phenomenal. They understand that my recreation time is limited and make it a priority to keep my toys up and running. Even on very short notice. Thanks. I'll be a customer for life

Great customer support. They never make me feel like a "dumb girl," and are always right on target…read morewith getting the work completed. They even did some troubleshooting with me before I decided I didn't want to (attempt to) do the work myself.

Driven by and seen the 'very small sign' for many years but never stopped in because I never heard…read moreanyone talk about them. After joining Madison Motorcycle Club and hearing talk within the Club of what they can do, I decided to stop in and ended up picking up several items and ordering more. And, ironically, now I hear people talking about them all the time (good things). Haven't had any actual work done by them (just ordering parts) but sure am impressed with their knowledge. If you haven't yet, stop in - you'll be impressed, too.

I recently purchased a preowned Goldwing and wanted some accessories removed from the bike. I was…read moreon my way to LaCrosse and happened to see this place from the road. (It's on a main drag thru town and you can't miss it.) I walked in, asked if they could help me out, they said yes and we brought the bike into the back of the shop into the service area. Out of curiosity, I wanted to watch the guy remove the stuff. I know that this is sacred ground and that mechanics HATE for the owners to be present while they're working. The guy was really nice and showed me everything he was doing. (I think he sensed that I wasn't questioning his ability, but rather, I wanted to just learn from him.) Once all the stuff was removed, I had a huge inventory of heavy stuff (chrome floorboards, passenger armrests, etc...). My bike was fully packed and I didn't want to leave the accessories behind because they were worth money. The guy suggested that they ship the stuff to me. They said they'd be in contact when it was ready to ship and I could give them the credit card info to pay for shipping. I agreed, paid a small price for all the work, and went to meet my friends for a great riding weekend. When I came back, I waited a few days for a call and then, viola!, my stuff had arrived. They paid for the shipping! I have never gotten service this good anywhere in my whole riding life (12 years)! Jay was actually there to talk to customers. He's super-nice and knowledgable. I don't live around there, but I'll be back whenever I'm in town again. They ROCK.

Bought a utv from here salesman was great although he's not there anymore should of told me…read moresomething. The service department not good at all over the past month brought in for a new belt. Was told the clutch was bad found the water pump was leaking so under warranty they fixed took them 3 weeks and than returned it to me like the photo below. Took it back to them got the response that they had to put new hose clamps on. Tested fine so they gave me it back 2 days later same thing so back up there again now was told it's leaking at another fitting and will be Friday till the parts come in. So out of a month I've had it for 3 days able to drive it once. I would not recommend going to this place anymore as they don't communicate unless you call or go there. And there service has went down hill

I can't believe that no one has reviewed Vespa Madison, also known as Dunn's Import Inc. So, it…read morelooks like I will have to tell all of you how fantastic it is. In Madison on a vacation, I was pleased to have passed by this small Vespa dealership on a Sunday - sad it was a Sunday because it was closed. I patiently waited until Monday to pay them a little visit. Doh- closed on Monday but the owner, Jeff Dunn was in and he let me in to shop anyway. Now, I'm not a rule breaker, I would have gladly waited until Tuesday but when he said he would help me, I took him up on his offer. I made it clear that he wasn't going to make any money off me because I already have a new scoot and I'm just looking for gear. It made no difference to him how much I was going to spend. He was really outgoing and friendly and it appeared that he truly loves his job. We quickly found what we were looking for and made our purchases. Jeff took lots of time to talk with us about the local scoot scene in Madison and was happy to share information about the rules of the road, etc. We felt very much at home and very much welcome in his shop, even if we weren't spending a bunch of cash. The shop is located in what appears to have been a residence at one time. It's been converted into a hip showroom complete with an espresso maker and a patio table outdoors. The showroom is small but very complete. Dunn's has enough gear to please any Vespa aficionado. When we visited, they had fabulous sale items. Vespa Madison/Dunn's gets the coveted 5 star rating from me. Great service, friendly people, great inventory - what else do you need? When in the market for a new scoot, it would be highly likely that I would travel from Lincoln, Nebraska to Madison just to buy a scoot from Jeff.

I purchased my first brand new motorcycle from Moto Guzzi Madison last week, and couldn't be…read morehappier with it! After searching the region for just the right bike to fit my taste and my petite size, Jeremy went out of his way to make sure I got the perfect V7 III to upgrade from my sad Buell Blast. Jeremy is extremely knowledgable about the Moto Guzzi line, and provided me with more information than I could ever need when I took delivery of my new V7 III. My first two rides of the season have been quite exciting, and I can't wait for future adventures on this beautiful bike.

Ok. So I'm new ( ish) to motorcycles and this is my experience. I went here back in February and…read morelooked at Indians . Beautiful bikes. The showroom for them is separate and it's beautiful. I was helped by Anna. She is an amazing professional and I truly appreciated the level of care I was given. At the end of the day, i went with a Royal Enfield Super Meteor 650 I got at Randy's . It was simply a matter of practicality and budget. Randy had the bike I wanted. But my next bike , you never know! I also looked at Triumphs and Moto Guzzi . But those Indians are sweet and I would definitely seek Anna out. Since I got the bike I've had a couple of opportunities to work with Zack over the phone in parts. He too is super friendly and very professional. Very accommodating. I also got some help in their gear department looking at helmets and such. Again, great service. I personally think this is a well run business and has a well trained professional team in place . I look forward to working with them on the service and parts side and possibly a bike down the road.

Extended warranty: Dan answered all my questions and showed options related to extended warranty…read more He made the purchase decision easy! I also had a technical question on my 2024 Indian Pursuit Dark Horse which he sought out the info and relayed back to me all in the same call." They are great to work with!

I recently received incredible customer service at Rob's Performance Motorsports in Johnson Creek…read more The care and attention shown to me far exceeded my expectations when I addressed a concern regarding a recent purchase. Morgan was very interested in what I had to share and took immediate action to help reassure that this was an over site on their part and should not have happened. The response was one of sincere gratitude when I shared my perspective, which truly stood out. The personal follow-up from Rob was greatly appreciated and reinforced that customer satisfaction is their number one priority. What an incredible group of professionals. A Sincere Thanks to Rob & Morgan!!! Respectfully, Reid

Customer service before, during, and after the sale. Rob and his crew are no bs, good people.read more

He does motorcycle repair and ATV repair and boat repair and boat winterizing. Good quality work…read moreand good service.