I have been a long time customer for over 20 years. I have brought my children up coming to this…read moreeye doctor facility and I myself was a patient of Dr. Michelle Millard. Went there 2 years ago and found out she was not longer there. Fast forward to today, i was trying to book an appointment to get a basic eye exam and while doing so, I called, the phone rang twice, phone picked up and i was tossed on hold without being asked if it was okay for me to be placed on hold. I'm extremely disappointed with the customer service at this office. The staff is ratchet, unprofessional, dismissive, and made no effort to communicate clearly or respectfully. A medical office should make patients feel supported, not ignored. I won't be returning and cannot recommend this place to anyone. Honestly the only thing missing is the staff members wearing bonnets and coming in with their house slippers.

Waited 45 days for scheduled appointment, filled out all the new patient forms even tho I've been…read moreto them in past years, left work early to make the 45 minute drive, only to be told I need to reschedule because I was 12 minutes late after being stopped by a 15 minute train. Apparently I missed the deadline by 2 minutes and there was "nothing they could do". I understand I was 12 minutes late, but you'd think they'd take into account I took a half day and drove nearly an hour after waiting a month and a half for the appointment. I will find somewhere else to make my business.

Dr. Ferguson and the staff are super helpful. I even moved my Mom over to their practice. For…read moreyears, I would pick glasses that I liked but didn't look good on me. Their staff is helpful, and I have started toward glasses that are the right size and look good. They helped me understand my Mom's Medicare diabetic visit and what is covered by her insurance. Over the years we had double coverage. The staff navigated and explained the pros and cons of the benefits of each plan and helped us use the most cost-effective options from each of the plans. They have fixed my kid's glasses countless times for free. They are the best.

I have been seeing Dr. Ferguson for the past 12 years and think he is an incredible doctor;…read morehowever, his staff is terrible. His staff is rude and for the past year and a half I've had nothing but problems with them. Today I had the most appalling experience with the staff at this eye doctor office. I called to ask if I could get a free contact lens because my order won't be delivered until Tuesday, and today is Friday. I explained that I couldn't see while driving and needed the contact lens urgently. However, the staff member who answered the phone was incredibly rude and dismissive. Instead of showing any empathy or understanding, they spoke to me in a condescending and patronizing tone, telling me that I should have planned better and had gotten my glasses updated even though it took 20 phone calls to get my contacts ordered. They made me feel like I was a burden to them and that my situation was insignificant. I couldn't believe how unprofessional and callous the staff member was. Their lack of empathy and understanding was truly shocking, and I was left feeling frustrated and disheartened. I will never return to this eye doctor office again, and I strongly advise anyone looking for eye care to avoid it at all costs. The staff's lack of respect for their patients is completely unacceptable. I have multiple stories about this office, this was just the cherry on top

Very happy with this practice. I went to Hammond office. My first visit one year ago examination…read morewent well. But had a hard time with my new prescription. Went in for adjustment. Dr who I saw was not there so another Dr came out to look at my glasses and adjusted prescription. And that was Dr McBurnie. I was grateful to him for fixing my prescription. It was the first time I had bifocals. I made my yearly examine with Dr McBurnie. He explained everything about my eyes and results on tests and how my diabetes effects my eyes. I have never had a doctor who explained so throughly. The office staff are so kind and friendly. Exceptional clean office. Do I recommend this place? Definitely yes yes yes. I am so happy with my glasses and now I can read everything!!!! Especially on my job which I do a lot of reading. So I say, thank you, thank you Dr McBurnie. It feels good to finally be able to read everything because of you. Your the best!!!!!

People are friendly and they get the job done without hassle I would recommend because they get the…read morejob done

The office is clean and welcoming. Staff helped accommodate my availability as well as pleasant and…read moreprofessional. Dr. 'K' took time to explain all aspects of the eye exam. Definitely a place where I felt valued and welcomed. High five!

I've been here 2 or 3 times now. The first time I got an exam and glasses. They were so kind and…read moreprofessional. They explained everything to me in detail which I greatly appreciated. This last time I went in for a contact lens fitting. They got me in the day of and it was a super quick appointment. I love how there's little to no wait time here and how friendly everyone is.

Receptionist could be more welcoming to everyone not just to a specific party. Unfortunately I came…read morebecause I love there frames and the doctor. But this was not a great experience at all today. Only ask for waiting time . She stated not sure !! Only to give a warm greeting to the next person that walked in the door !!! We have truly forgot that customer service keeps a business unfortunately I like this Doctor!!!! I guess I'll try the Merrillville location

I bought 2 pair of glasses wore 1 pair for a month and the lenses started shattering.They took them…read moreback for repair started wearing sencond pair and the lenses did the same thing this is 4 times I have had to return for repair.I did buy the insurance and was told that my glasses won't be fixed after that.I have had glasses since I have been in my 30's was in a car accident and glasses flew off my head and only minor scratches.The companies that are making these lenses are using cheaper material I payed 600.00 for these glasses and shouldn't have these problems.

Very pleased with my experience here. I am rather apprehensive when having to dig deep into my…read morepockets for medical expenses. Additionally you never know while hearing the 1 or 2 how about now 1 or 2, if the staff really has your interest at heart. My experience here exceeded my expectations. It was very comfortable throughout the entire process. Dr Gordon was informative and personal. I let my guards down and trusted his recommendations. Quick turn around time on my new glasses. Very pleased thus far.

I've been coming here for a few years. It's a very busy office. I have never had to wait very long…read more I've been very happy with the care. They conduct all of the eye tests in a professional manner. The techs are gentle with eye drops. Very thorough testing including photos of the eyes. The doctors are friendly & knowledgeable. Also, they have a great selection of eyeglasses & sunglasses. The techs are great at helping with lenses especially if you need progressive lenses.

Exceptional Customer Survey - MECA (Munster, IN) My wife…read moreand I recently visited the Munster Eye Care Associates in Munster, Indiana, and this was our second visit within a year and a half. While our first experience was excellent, this most recent visit was truly superb and exceeded our expectations in every way. Although the entire staff at MECA continues to provide high-quality service, we had the special privilege of being assisted by Alisha, who absolutely stood out. Our experience began with a warm welcome. The environment felt professional, comfortable, and patient-focused. Everything--from check-in to the exam--was handled with efficiency and care. Dr. Nguyen ,Dr Chramiec and the clinical staff delivered a thorough, detailed, and highly professional eye exam. They took the time to address all of our questions and ensure we understood every step of the evaluation. The level of expertise and attention to detail was outstanding. Alisha's Exceptional Service We want to highlight Alisha, whose service was nothing short of extraordinary. She greeted us with genuine warmth and immediately made us feel at ease.Her friendliness, patience, and professionalism were consistent from start to finish.When it came to selecting eyewear, she demonstrated an impressive level of product knowledge, explaining options clearly and confidently.She provided styling guidance with excellent fashion sense, encouraging my wife with the options that would make her comfortable..She listened carefully to what we wanted and helped us make decisions without pressure. Her kindness, attentiveness, and expertise transformed the experience into one that we will remember. She is truly an asset to MECA Eye Center. Every staff member we encountered contributed to a seamless and pleasant visit. The team functions with professionalism, courtesy, and a genuine commitment to patient care. Because of this outstanding service--especially from Dr. Nguyen and Alisha--we will highly recommend MECA Eye Center to friends, family, and colleagues. Thank you, Dr. Nguyen, Alisha, and the entire MECA team, for providing such an enjoyable experience. Your high level of care, professionalism, and customer-focused approach sets a standard every medical office should strive to achieve. We look forward to our next visit. Beverly & Mike

The Optometrist Dr. Gregory Artim showed up to work 25 mins after a 10am appointment and proceeded…read moreto take his sweat time before getting to appointment. Then proceeded to testing with the machine having smudges on the lenses for the better or worse testing. And blamed me for touching it. The Front receptionist Judi is an absolute gem!

Great service. Great glasses. The eye exam was very thorough and spot on. Thank you everyone at…read moreAmerica's Best in Schererville for all your help.

I was so disappointed in this practice. I went to see Dr Williams for a small growth in the corner…read moreof my eye. She looked at it and said it was part of aging and she could not remove it. She told me I'd have to see a plastic surgeon and my insurance would not cover it. That it would cost thousands of dollars. Very curt, and uncaring. Charged me $60 for visit. I then visited another optometrist who said he could remove in the office and my insurance will cover. He also asked to give me a cataract exam and told me I had cataracts. What a difference.

Good place to go but way over booked! The wait time...you…read morecan spend 2 1/2 hours there and most of it is waiting. But the job is done well !!