Had my squat rack serviced today by FMT and I was pleased. Long story short, I ordered the rack and…read moreit arrived damaged. I contacted this place upon receiving a replacement part, and the manufacturer could not assist with the swap out over the phone. Manufacturer recommended Fitness Machine Technicians. Fast forward to today and here we are, this review. Dax arrived to my house promptly at arrival time and complied with the request to remove his shoes. Fast and friendly service. No contact check out. Would recommend this place.

Took a couple weeks to get on their schedule but worth the wait. Technician (Dax) was great. Came…read moreat appointed time and fixed problem. Totally cleaned machine as well. He wore mask and gloves and didn't let dog bother him. Super polite. I'm back in business. Would highly recommend

I've used RMS Fitness for all of our gym equipment preventive maintenance and repairs since 2015…read more They do a fantastic job, offer quarterly PM and are always helpful with any repairs we may need. Definitely recommend them!

Henry from RMS came to fix our treadmill today. Even though it was snowing this morning, the…read moreappointment was promptly kept. I was very impressed. He was prompt, polite, efficient and did a great job on our 12 year old treadmill. The conveyer belt was slipping so he adjusted it, cleaned it, oiled the motor and put a screw into a plastic part that was coming loose. We couldn't be happier. It was very reasonably priced. Furthermore, after I made an appointment, they sent an email confirmation and then a reminder the day before. Great service. Well done.

I was in the market for a new treadmill. Went to Johnson Fitness and was talked into a Nordictrack…read morex32i $4500 dollar treadmill. Bought It in January of 2020. The base weld cracked after 6 months and the retaining pin blew out of it throwing me into the screen. Nordictrack is a terrible company to deal with. In fact just getting a hold of someone is a chore all by it's self. Contacted the manager he made one call for me but basically was little to no help. I live locally and this experience was so bad I will never return to this fitness store again. In fact I have told my family, friends and co-workers about this incident. If you own and business and sell brand name equipment you should back your customers and stop washing your hands of the bad products your selling from your business. That's the bottom line. Nordictrack sucks I should of went with a peloton but the manager of Johnson Fitness and Wellness told me Nordictrack was a better product and convinced me otherwise. Total false information.

Excellent experience picking up my Green Mountain Pellet Grill. Barry was genuine, to the point,…read moreloaded the grill into my vehicle and I was on the road in six minutes. Stellar! Esther's follow up a couple of days later to make sure all went well was a nice touch as well. A+ Customer Service

I'm rating a recent purchase, and it's based on no accountability and ownership of the Salesperson…read more I am submitted a formal service complaint regarding my recent purchase of the Matrix S Force Performance Trainer from the Columbia, MD store. Upon delivery, the team did not bring batteries and therefore could not verify that the unit powered on. I purchased the required batteries that same evening, but the equipment still failed to power up. This appears to be due to either a loose or disconnected console mast wire or a faulty console. I immediately contacted my salesperson, Bryan Fortini, via email and voicemail. He did not respond. When I visited the store in person, he stated there was nothing he could do except report it to the delivery team. This is unacceptable. As the salesperson and my primary point of contact, he represents the company and should have responded promptly and taken ownership of the issue. The lack of responsiveness and ownership in this situation is extremely disappointing--especially considering that our household has invested over $15K in Johnson Fitness equipment since 2021. We've purchased multiple products, including an Octane Fitness elliptical, a Matrix stationary bike, a treadmill, and the Matrix S-Force Trainer, to build out our home gym. Given this level of commitment and loyalty, I expect a much higher standard of service. This experience falls well short of how a repeat customer should be treated.

I purchased my Oxbridge WaterRower about two months ago and to be honest the only reason I…read morepurchased it from JF&W was because of the excellent customer service that I received from the Store Manager Nathan Laakko. I had contacted other local JF&W stores to see which store had the WaterRower I needed in stock but the only person who truly answered my questions and was super helpful from time of purchase to pick up was Nathan. To me this means a lot, especially during the COVID-19 Crisis where so many people seem to not care about their customers. If I ever am in the market for gym equipment I'd definitely contact Nathan first.

Roberto and his team were just as advertised. We decided to donate our universal gym to the local…read moreboys and girls club. He was very communicative and responsive. His pricing was very fair and they were very careful in dismantling the equipment and removing all of the parts from our basement. I would highly recommend Roberto and Pro Fitness Movers for any of your gym equipment needs.

Roberto and his team were amazing! I contemplated moving my peloton tread with a friend, glad I…read morecontacted Pro Fitness Movers! Roberto was quick with his response and his quote was in line with most that I received, so pricing is very fair. Was able to squeeze me in the next day and the way he broke the tread down, and put it back together, you could tell he knew what he was doing. He was meticulous when re-wiring and will be calling if I need this type of service again.

Truly great customer service! Our old elliptical had mechanical issues and, in shopping for a new…read moreone, we wound up at Johnson's in Rockville. While we liked some of the options, we mentioned to John that what we REALLY wanted was to repair our old elliptical, but that we'd been frustrated in our contacts with the manufacturer's technicians. Even though it potentially meant the loss of a sale, he gave us a service recommendation, which worked out well for us. We were quite impressed by John's helpfulness and integrity. When our our elliptical finally does bite the dust, we are definitely going to go to Johnson's for the replacement !

Had INCREDIBLE service here because of sales, knowledge, and strategy of John Bailey. Because of…read moreJohn I chose the best health exercise options of my life.

One of MoCo's best kept secrets for fitness gear. Their stuff stands well on its own. I used brands…read morelike REP, Giant Lifting, and Xebex. and the brands McCarty hold are breaths of fresh air in the current fitness equipment market in Montgomery County. You won't find cheap rowers, bikes, barbells or squat racks here that won't last for a few months. I wish I knew about McCarty Fitness Supply sooner before I bought other brands online, I would have set up my home gym faster at a more affordable rate, but I'm glad I found out as soon as I did. I found out about this store while looking through Facebook Marketplace for gym equipment and stumbling across a listing by the owner, and I'm not disappointed. If you are a fitness enthusiast, home gym owner, or commercial gym owner, who wants better than what you'd get at your local Walmart and need some good equipment from dumbbells to Squat Racks, Manual Treadmills, and Air Bikes that could compete with some of the best, then go here. PS: The Body Solid R300 rower that they sell, is as close to the Concept2 as you can get. And they changed locations, their new location is 1315 East Gude Drive Rockville, MD

A+++ customer service. Definitely my local go-to home gym needs. The in-store display and selection…read moreis solid...definitely worth a visit for anyone.