Josh / Fitness Repair Worx is the best. Was having constant issues with my 2 year old NordicTrac…read moretreadmill, and Josh quickly diagnosed and solved the issue each time. 5/5. Going to keep his number for any future issues. Also will use him when we move, since he can quickly disassemble/reassemble fitness equipment.

I needed a checkup on my Landice treadmill which i had for 15 years and Josh did an excellent job…read morefixing the treadmill, getting rid of gunk. Great value and super honest at every step. I really recommend them.

I was in the market for a new treadmill. Went to Johnson Fitness and was talked into a Nordictrack…read morex32i $4500 dollar treadmill. Bought It in January of 2020. The base weld cracked after 6 months and the retaining pin blew out of it throwing me into the screen. Nordictrack is a terrible company to deal with. In fact just getting a hold of someone is a chore all by it's self. Contacted the manager he made one call for me but basically was little to no help. I live locally and this experience was so bad I will never return to this fitness store again. In fact I have told my family, friends and co-workers about this incident. If you own and business and sell brand name equipment you should back your customers and stop washing your hands of the bad products your selling from your business. That's the bottom line. Nordictrack sucks I should of went with a peloton but the manager of Johnson Fitness and Wellness told me Nordictrack was a better product and convinced me otherwise. Total false information.

Excellent experience picking up my Green Mountain Pellet Grill. Barry was genuine, to the point,…read moreloaded the grill into my vehicle and I was on the road in six minutes. Stellar! Esther's follow up a couple of days later to make sure all went well was a nice touch as well. A+ Customer Service

Truly great customer service! Our old elliptical had mechanical issues and, in shopping for a new…read moreone, we wound up at Johnson's in Rockville. While we liked some of the options, we mentioned to John that what we REALLY wanted was to repair our old elliptical, but that we'd been frustrated in our contacts with the manufacturer's technicians. Even though it potentially meant the loss of a sale, he gave us a service recommendation, which worked out well for us. We were quite impressed by John's helpfulness and integrity. When our our elliptical finally does bite the dust, we are definitely going to go to Johnson's for the replacement !

Had INCREDIBLE service here because of sales, knowledge, and strategy of John Bailey. Because of…read moreJohn I chose the best health exercise options of my life.

What a nice fitness equipment shop right in Annapolis. I was searching for a new treadmill and…read moredecided to explore the options here. I owned a treadmill that I bought from a big box sporting goods store, so I thought I was familiar with the options and sales approach. My assumptions were wrong. At Johnson the focus is on service and product knowledge. The sales person knew the products and was able to explain the various pros and cons without seeming pushy or too explainy (if that is a word). Their products and prices cater to those willing to spend significantly more than one would pay at a big box. However, the quality is leaps and bounds over those products too. Delivery, setup, and take away of the old machine was about $350 on top of the sales price. I feel the process and overall experience was excellent. Although the prices are higher than other places, it may be a case of you pay for what you get. Definitely would recommend Johnson's to people in my circle.

Absolutely the best and most thorough buying experience I've had in a very long time. I was greeted…read moreby Steve, who I later found out is the store manager. He was super friendly and very knowledgeable as I inquired about the right elliptical for me, about a month ago. Steve had me test all of the brands I was considering - thank goodness he gave me water and a seat in a massage chair in between my test runs - and gave me quotes on the two models I narrowed down to, in my quest for the right elliptical. I returned a month later after doing more research and testing of equipment and chose the model I felt the most comfortable on. Buying it was a breeze! I called Steve to inform him that I was coming back out there to buy it ....by the time I got there, the paperwork was done and I just signed in the dotted line! It took longer for me to drive there than it did for me to buy it ha! So, the elliptical arrived and the gentlemen who assembled it were professional and quick! They were done assembling it within 15 mins! I immediately started my exercise regimen and haven't stopped yet. I love my new elliptical - suspension trainer! I would ABSOLUTELY recommend Johnson Wellness and Steve when looking for any type of exercise equipment. I almost forgot! I had some trouble locating the numbers on the machine to input in the registration process. I called the store and spoke with Andrew who was just as nice and professional as Steve! TOP NOTCH customer service and I felt that I received the best deal. EXCELLENT!!

Like many people, our new year resolution was to stay fit and exercise more. So we went to Johnson…read moreFitness to pick out a treadmill, since they had Horizon and NordicTrack on sale. We end up purchasing the Horizon 7.4 AT for it's versatility and capability. Both the sales staff and the delivery team were great. Answered all of our questions on warranty and upkeep. Actual setup by the delivery team took less than 30 minutes, and disposed of all packaging materials as well. So far, very happy with the purchase and the services provided by the delivery team. We would consider more fitness equipment from Johnson Fitness.

My experience with Johnson Fitness & Wellness of Downers Grove…read morewas EXCELLENT. Mike and Austin were very knowledgeable and helpful. Also delivery of the treadmill went very well. It is great, that we still have businesses that offer high quality products and care about their customers. I highly recommend this place and team of experts. Thanks.

Advertised as clearance store. Be prepared to work. Located in Parkville with tons of parking. Lots…read moreof different departments including men's, women's, kids, athletics gear, and shoes. They even have team apparel for various sports teams. You will have to dig and hunt for the sales. There are price tags that you have to read the number on to see if it's 50% off. There's a code or something to that effect which is why I said be prepared to hunt and do work. Some items were only 10% off retail price. They do have a large selection of things. Worth stopping by and trying to find deals if you have time and patience. I feel like they are trying to bamboozle people by making it seem as if this is a clearance warehouse place. Slightly cheaper than actual Dick's store on many items. Not sure I would go again as I can for sure find the shoes online much cheaper from other retailers. Would come if needed workout clothes and had time to devote to hunting. Just meh.

Be wary on prices at register, versus what's marked on item. My Item was marked much lower on box,…read moreto my surprise at the register I was told twice as much opposed to price I saw when shopping, and I was told by the cashier the manager wouldn't change it so don't even bother arguing price change. If you would've asked me yesterday, I would've told you 6 out of 5 stars. I've found excellent apparel, shoes, equipment, and I stand by this place and literally shop here twice a week for past few years. I will continue to shop here just more vigilant, just giving my 2 cents for what it's worth.

I'm rating a recent purchase, and it's based on no accountability and ownership of the Salesperson…read more I am submitted a formal service complaint regarding my recent purchase of the Matrix S Force Performance Trainer from the Columbia, MD store. Upon delivery, the team did not bring batteries and therefore could not verify that the unit powered on. I purchased the required batteries that same evening, but the equipment still failed to power up. This appears to be due to either a loose or disconnected console mast wire or a faulty console. I immediately contacted my salesperson, Bryan Fortini, via email and voicemail. He did not respond. When I visited the store in person, he stated there was nothing he could do except report it to the delivery team. This is unacceptable. As the salesperson and my primary point of contact, he represents the company and should have responded promptly and taken ownership of the issue. The lack of responsiveness and ownership in this situation is extremely disappointing--especially considering that our household has invested over $15K in Johnson Fitness equipment since 2021. We've purchased multiple products, including an Octane Fitness elliptical, a Matrix stationary bike, a treadmill, and the Matrix S-Force Trainer, to build out our home gym. Given this level of commitment and loyalty, I expect a much higher standard of service. This experience falls well short of how a repeat customer should be treated.

I purchased my Oxbridge WaterRower about two months ago and to be honest the only reason I…read morepurchased it from JF&W was because of the excellent customer service that I received from the Store Manager Nathan Laakko. I had contacted other local JF&W stores to see which store had the WaterRower I needed in stock but the only person who truly answered my questions and was super helpful from time of purchase to pick up was Nathan. To me this means a lot, especially during the COVID-19 Crisis where so many people seem to not care about their customers. If I ever am in the market for gym equipment I'd definitely contact Nathan first.