1. Freedom Mobility

    1. Freedom Mobility

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    Hanover, MD

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    Freedom Mobility

    4.7 (12 reviews)
    Open 9:00 am - 4:00 pm

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    Ask the Community - Freedom Mobility

    Review Highlights - Freedom Mobility

    My dad is coming home from rehab and we have been trying to get equipment in place that we will need in the home.

    Mentioned in 3 reviews

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    Bay State Medical

    Bay State Medical

    3.0(26 reviews)
    0.0 mi
    $$$

    Awesome. Context:…read moreI've been a CPAP user for over a decade. And this is the third provider that I've used. So I know what I'm talking about. Their customer service is second to none. When I initially switched to Bay State they were incredibly helpful, including switching all of my account and other relevant information to them; it was seamless. My machine just had a hiccup over the last few days. Called them and they immediately switched me to Jay, a technician. He walked me through some of my machine's settings to be sure that all was correct (it was). He could do no more over the phone so he put me on hold and called their Hanover (this) location. Came back on and said I was welcome to stop by with my machine and Daryl (hope I spelled his name correctly) was waiting for me if I could pop by in the next hour or so. I did exactly that. And within 10 seconds of looking at my machine Daryl solved my problem. No new machine needed (along with the several hundred dollar copay); just an adjustment to the filters in the machine. Their every-three-month resupply process is wonderful. Get an email; answer some basic questions about usage and what exactly you want replaced; supplies appear in the mail within a week (or less). Again, I've been at this for a long time. Bay State Medical knows what the are doing and knows how to deal with customers/patients properly.

    Always helpful, always efficient in filling orders. Every representative with whom I've dealt has…read morebeen friendly, knowledgeable and helpful.

    Freedom Mobility - medicalsupplies - Updated September 2026

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