Unfortunately I had a back injury and had to come in for an x ray. I actually came the day prior at…read more4:30 pm but I found out the hard way that they only do them from 8:30 am to 3 pm. That's on me for not checking. So I came back the next morning when they opened. They do the x rays on a walk in basis. I was 4th in line. Check in process was easy. After a 20 or so minute wait I was called to the back. Went in a little changing area to put on my gown. They have temporary combination locks. It was nice they had the XL size gowns. Since I am on the taller side usually placed don't have any long enough for me. I was able to cover all of my bits. Whole x ray process only took a few minutes. Everyone thy I spoke to were nice and pleasant. Overall a good experience.

I had an appointment on 8/5 for 1pm. I got there 12 13 and checked in. They placed my paper work…read morein the bin marked US. I was there was an ultra sound. It was 1 15 and asked the clerk about my appointment. She asked me if they called me. I said no. She said she would check on it. I waited. 1 45 and still no answer. I asked again and she came back to me and said I should be next. 2 pm and still waiting she came back with some lame excuse which I did understand. So I called customer service and complained at 2 15 and they told a supervisor will come out. 2 45 and still no supervisor and called again and they assured me that one would be out. 3pm someone came out and took the the paperwork out the vin for US. They told me they overbooked

The people that work at Washington Open MRI are highly unprofessional and unskilled at resolving…read moreproblems. There also seems to be an issue with them saying things that never actually happened did. Back in April, I scheduled an MRI for one part of the body *with contrast*, sent an order over specifically for that part of the body, only to have Washington Open MRI mess up entirely. I got a call on Thursday saying that they had a question for my provider and for my insurance. The Washington Open MRI staff claimed that they would reach out to both. It seems they did not. They claimed that they'd need to cancel my insurance if they didn't hear back about an authorization. So, I called my insurance company for authorization. My insurance plan doesn't require authorization for this procedure, and moreover never received an authorization request. The staff claimed that they initially scheduled my appointment at Owings Mills and then would have to reschedule because a doctor who could oversee contrast quit. No doctor who oversaw contrast ever worked at Owings Mills. A doctor at another facility quit, and they shouldn't have even scheduled someone with a contrast order at Owings Mills. But, instead of being honest, they lied about it. The staff claimed it was my fault that I was scheduled for the wrong procedure. I told them that the order was in an email, I called for an MRI, and there was no way it was my fault. They later admitted that new schedulers weren't trained well. But again, no one takes responsibility and tries to resolve the issue. It's just someone else's fault. Had I actually gone through with the procedure, my insurance wouldn't have covered it since it would've been a duplicate of another MRI.

I was at Washington open MRI today. I wished I would have asked the names of all the wonderful…read morepeople working there! Everybody was friendly, helpful, kind all those adjectives!! I was in and out in about 35 minutes. I never had any problems scheduling an appointment ever I believe this was my third or fourth time going there and since I am claustrophobic this is the place for me! I really felt like I was taking care of from the moment I walked in until I finished my MRI and walked out with the CD in my hand. I think the staff is excellent and they couldn't have been any kinder!

I just wanted to give a shout out for Tiffany at the front desk of Radiology Associates in Owings…read moreMills. I was seen recently for additional tests after a mammogram and I was really worried that they would find something on my screening. After driving an hour to get there around 9 am, I was told that a machine was down and it was going to be a longer wait than anticipated. Tiffany was so professional and kind, giving me updates on the time, and I was able to sit outside in the courtyard while waiting. I was very appreciative of her kindness, especially as I was so worried about the tests I was to undergo. Thank you Tiffany!

Gentle treatment. Courteous competent service. They treat you well even in difficult situations.read more

This location tends to be problematic and with a status of not so nice clientele…read more I came here as it had the 1st available slot for the service I needed. It doeant smell fresh and clean. It seems to always reap of stale urine or of a nursing home that is not clean. There are plentu of parking spaces but not available near the door if diability spots were needed. As I was walking towards the front dooe there was a lady outside on the phone, I really didnt pay her much attention as I did a Security officer. I walked inside, signed in and had a seat. Well this day was not the day I needed to be here. The lady outside on the phone is now inside and arguing with another family member. The other family is now calling to ger others to come to the location all while the other is cursing and speaking of "draggging" and "knocking" all out. The Security nor the staff intervened until the family member that spoke of assaulting the others called him over. The security guard asked them to stop but other patrons like myself had to be subjected to the vulgar and perhaps fear of the unknown. I was called to the back. Had my service done and out. The Security officer was not any good. Go to another if you can.

The front staff, nurses, and doctor on staff were incredibly sweet, knowledgeable, and willing to…read morehelp. Wait time was insanely short and their facility was very clean. Would recommend!

They basically told me to wait for my sinus infection to spread to my brain. Didn't test me for…read moreanything but Covid and flu when I stressed the pain I was feeling in face and all over my body. Told me it was a waste of time to test for it despite my pain. Very trashy.

Dr Jump and his staff are very friendly and helpful. He provides his business cell for patients for…read moredirect contact and so I'm going away for a minute and wanted to book appointments and he accommodated me as much as possible and got me in the very next day. I appreciate the quick responses and immediate action to assist me. Thank you and your staff again. Highly recommended for customer service and work done.

The staff is very pleasant, polite and professional. The appointment making process is so easy and…read moreflexible. The waiting room is very clean and stress free. Dr. Jump and his staff usually run on time unless a patient requires special treatment and additional time for the procedure to be administered properly. Any and all questions are answered and explained. I have had a great experience throughout this whole treatment process and can honestly say I have nothing negative to say about my experience. If the procedure is necessary, I couldn't think of anyone else to administer it other Dr. Jump and his staff.

No other person is there at the center except the one taking the blood. Bad attitude and lack of…read moresupplies as did not have the thinner needles I require to avoid painful healing after the draw. Never ran into that before and will not go there anymore. Not sure how she would safely do a draw for a child or young person or elderly person as the thin needles are what is supposed to be used. She said she will not stock them.

Kierra is amazing. I encountered her first at Quest in Reisterstown and the second time when she…read morewas helping out at Quest Crossroads. She was kind, welcoming and an incredibly skilled phlebotomist. My veins are difficult to find. Kierra found the vein and drew the blood so fast with no pain both times. She is an outstanding professional and a compassionate human being. Love her!!

The University of Maryland Eye Associates is dishonest and double bills for services that should be…read morecovered on a single visit. This appears to be price gouging of patients and insurance companies thus increasing the costs of health insurance. Some state or federal agency needs to look into their practices. I booked an appointment with Dr. Courtney Goode of UM Eye months ago because my eye doctor had retired and I needed new eyeglass badly. The receptionist, told me I would need to return for a second visit for a prescription because my insurance company would not reimburse them otherwise. That didn't make sense to me but I decided to speak with the doctor. Next, a technician, not a doctor, took me to an eye exam room and informed me that I would get a full exam on the first visit but a second visit was required for a prescription. She said that my insurance did not cover vision or dental. I informed her that this was never the case before. For years, I got an exam and prescription at the same visit. This tech told me this was their office's way of doing business. If I wanted a prescription and exam at this initial visit, I would need to pay $55 for the prescription. My copay with Aetna is $5. I decided not to continue the visit and left. I called Aetna immediately after getting home and was told that my insurance did indeed cover vision and would reimbursed me $200+ for the new glasses. I was then given names of eye doctors in that could give me an appointment within a weeks time.