I had some labs sent via online to Labcorp portal. I didnt make an appointment and went to this…read morelocation on a Saturday. They do take appointments and walk ins. Once in, you check in via kiosk and wait for them to call your name. The wait wasnt bad as it was busy. The staff was very professional. When it was my time to get the blood drawn; I had the most gentle and efficient tech. I never felt the stick and she was quick. With a busy Saturday and not heavily staffed the crew made it professionally worth the 20-30 minute wait okay.

I had been seating at the waiting office and waiting for an hour just to be told if they did or did…read morenot receive the order for my blood work. When I asked to estimate how soon the would have the answer, she yelled at me and told me to wait. Very bad experience. Don't recommend anyone to ever come back here.

I was lucky to have gotten Raven as my phlebotomist and check in person. She was absolutely…read moreAmazing. She gave me back my faith in Lab Corp. She is kind, professional, knoledgeable and an excellent stick. Thank you Raven for being there today.

Short waits, friendly staff, Nikki was very skilled: got blood sample with only one stick!read more

The reception staff was great. The Phlebotomist was great although I had to return because they did…read morenot take enough blood. I returned within an hour and was taken to the back with no issues. However, 2 weeks later, I still do not have test results. After jumping through hoops with email (after more than 10 days) and numerous attempts to reach someone by telephone who can address my concerns, I reached a live person who said she could not pull up any of my info but insisted I would have the results after 3 weeks and if I did not, she had no idea of who I should speak with or who I should contact. I would use another lab entirely- not just another location.

Wait was quick, location was confusing but convenient and the staff was helpful. I would return.read more

My health insurance provides incentives for staying on top of our health, so my husband and I went…read morein for biometric screenings. From start to finish, the experience was excellent thanks to one incredible staff member. She wore many hats, phlebotomist, receptionist, billing agent, dr and handled it all effortlessly without missing a beat. Her kindness and calm demeanor stood out. She even shared a personal story that explained why she approaches life with such positivity, which made the experience even more meaningful. I truly appreciated her patience with my "hard stick" veins and she knew exactly when to stop without causing pain. I usually go to one of their competitors, but because of her, I'll gladly return here. People like her make all the difference.

Great! Super service! Technician was great! I couldn't use Quest here in the Pikesville area for…read moremy insurance. Can use Quest in Virginia where I live without a problem, but here my local physician doesn't use Quest, only LabCorp. The technician told me that before she got started. I'm certainly glad she did as it got me out of there and saved me from paying an expensive cash bill. Great find! Great ability to give me information to help and save me money! Highly recommend a place that cares so much for their patients and the patients insurance.

The people that work at Washington Open MRI are highly unprofessional and unskilled at resolving…read moreproblems. There also seems to be an issue with them saying things that never actually happened did. Back in April, I scheduled an MRI for one part of the body *with contrast*, sent an order over specifically for that part of the body, only to have Washington Open MRI mess up entirely. I got a call on Thursday saying that they had a question for my provider and for my insurance. The Washington Open MRI staff claimed that they would reach out to both. It seems they did not. They claimed that they'd need to cancel my insurance if they didn't hear back about an authorization. So, I called my insurance company for authorization. My insurance plan doesn't require authorization for this procedure, and moreover never received an authorization request. The staff claimed that they initially scheduled my appointment at Owings Mills and then would have to reschedule because a doctor who could oversee contrast quit. No doctor who oversaw contrast ever worked at Owings Mills. A doctor at another facility quit, and they shouldn't have even scheduled someone with a contrast order at Owings Mills. But, instead of being honest, they lied about it. The staff claimed it was my fault that I was scheduled for the wrong procedure. I told them that the order was in an email, I called for an MRI, and there was no way it was my fault. They later admitted that new schedulers weren't trained well. But again, no one takes responsibility and tries to resolve the issue. It's just someone else's fault. Had I actually gone through with the procedure, my insurance wouldn't have covered it since it would've been a duplicate of another MRI.

I was at Washington open MRI today. I wished I would have asked the names of all the wonderful…read morepeople working there! Everybody was friendly, helpful, kind all those adjectives!! I was in and out in about 35 minutes. I never had any problems scheduling an appointment ever I believe this was my third or fourth time going there and since I am claustrophobic this is the place for me! I really felt like I was taking care of from the moment I walked in until I finished my MRI and walked out with the CD in my hand. I think the staff is excellent and they couldn't have been any kinder!

Five Stars Ain't Enough! There's a lot to say about an…read moreestablishment that is running 60 minutes behind upon timely arrival and STILL manages to knock my socks off w some of the best treatment ever received! The waiting room, work counter and back area was clear of clutter and nicely decorated. The lobby had a nice temperature and was customer friendly w the decor and TV entertainment. I took my youngest there per recommendation from pediatric neurologist and they treated my little prince like royalty. We were immediately greeted by Zakiea as soon as we entered. She was very professional, friendly and made this nervous process comfortable. Our wait ended up being shorter than an hour. We were taken back and greeted by Laurie (Radiology Technician). She did a fantastic job explaining the upcoming procedures to my son and I. It was honestly overwhelming for me but she made this experience much smoother for all. The contrast and non contrast MRI took at least a 1/2 hour and I could hear Laurie coaching my son through it all. She was so professional, child friendly, knowledgeable about her craft and very apologetic about the wait. Before I knew it, the procedure was completed and my son left out without worry. With the exceptional customer service received by Zakiea and Laurie, I would have waited 3 hours for the fantastic thorough and skilled services provided! I definitely recommend this location to everyone in need of any radiology service!

I had an appointment on 8/5 for 1pm. I got there 12 13 and checked in. They placed my paper work…read morein the bin marked US. I was there was an ultra sound. It was 1 15 and asked the clerk about my appointment. She asked me if they called me. I said no. She said she would check on it. I waited. 1 45 and still no answer. I asked again and she came back to me and said I should be next. 2 pm and still waiting she came back with some lame excuse which I did understand. So I called customer service and complained at 2 15 and they told a supervisor will come out. 2 45 and still no supervisor and called again and they assured me that one would be out. 3pm someone came out and took the the paperwork out the vin for US. They told me they overbooked