I utilized a generous gift card and got a facial with Joy today. She lives up to her name and I…read moreleft glowing. Seriously. I highly recommend her services.

Who knew this type of spa would be found on such a busy street. Although it's only down a short…read morehallway it feels like a whole new place. I got a lymphatic detox treatment and genuinely felt different after though I do wish they got a little deeper. This may just be my new spot!

Really really good deep tissue & pressure point massage at a great price, esp compared to other…read moreplaces in the city! I came out feeling reborn lol

Comfortable, friendly staff, and excellent service! A very nice hour well spent, and will…read moredefinitely return when I get the chance!

Had been a few years since I visited…read more I could tell that my 515PM appointment during the week would be good as I had no trouble finding parking despite the time of day. Greeted right away. Spoke with Nathan who would be my therapist. explained all the problem areas on my ancient carcass, issues, etc. he not only listened but explained in lay terms what might be going on. I booked the 90-minute, as 60 minutes always ends too soon. Unlike previous "deep tissue" massages at some other, I did not fall asleep. Nathan kept me engaged and feelin' the burn. Two days later, I am still feeling so much better. For some reason, the ubiquitous massagie-music stopped for about five minutes during the process -- my only complaint. Will definitely return. Check it out. -- workingman's gourmand

Had a message with Ana today and it was amazing. She helped me work through some tightness and pain…read morethat I was having in my back. She listened to me and my body. It was a wonderful experience I'll definitely be back. The spa is very clean and calming. You get great calming vibes as soon as you walk in.

Absolutely amazing experience!…read more Highly recommend both of the bathhouse and the dining experience! Order all the add-ons - they were all amazing! Beautiful space, great food, great atmosphere!

This review is from my visit experience at Onsen several months ago, so I hope their system is…read morebetter now. I hate to leave a bad review, especially since the lady at the check-in desk was extremely kind, polite, and nice. However, various aspects of this place were unacceptable. It was my first visit, which I will never revisit due to the following reasons. First, Onsen charges $50 for an entrance fee, which we are allowed to stay for two hours. However, the overall service I got was not worth the price at all. 1. I was there for the ladies-only day. The locker room area was TOO small and fully crowded to use. I waited for 7-8 minutes until people started leaving and had more space inside to squeeze in, while other people who were standing, naked and covered with towels, tried to get to their lockers. That was the check-in, and when I left, it was the same case for getting ready for check-out. I became one of the towel-covered naked people who were waiting to get to the locker, while other people were staying in the same form. I felt like I was in a low-budget high school female locker room. 2. The lotion in the female locker area was out. I purposely placed the bottle at the edge of the amenity area so that they would refill it, but in the end, the empty bottle was returned to the original spot with the inside still empty. 3. The bathing area is relatively small. And there are only two shower heads we could use, with very low pressure and dripping water, besides the larger water shower head for those who prefer cold water after bathing. The pressure was too low, and we could hardly wash our bodies to rinse off the soap. Nobody was washing their hair, and I couldn't wash mine either due to the amazingly TOO low pressure shower, which was rather dripping water from the showerhead. 4. Including the empty lotion in the powder room, their amenity inside had no label, only a self-posted "shampoo" label. It would have been nicer if we could have known what we were getting for our body, such as organic, vegan, not animal-tested, or a decent brand, etc. 5. During my two-hour stay, the cleaning person came inside the female bath area a few times to remove the used towels, but didn't care about cleaning other things inside. In such a small bathing space, there were about 20 used cups left all over, which was quite disturbing. 6. I know this is not their fault, but two young ladies inside KEPT talking for two hours quite loudly. At first, I thought I was being too sensitive, but when I moved to the sauna area, people inside whispered and complained about the chat noise they were making. I couldn't relax at all because of their private and personal stories about their work, guys they met, etc. In the end, I couldn't stop wondering if those types of young ladies are regular customers at Onsen. 7. This is the most disgusting part, which, as mentioned, I will never go back to this place. When I was getting ready to leave at the exit spot, I saw a cleaning person using the same wet cloth she had wiped the floor with, rubbing the used sandals they were providing to their guests. According to my common sense, those shared sandals/slippers are sanitized after each use, or if not, they are at least rinsed with hot water and soap, and possibly treated with a sanitizing spray. I've been to other spas in the city, like Pxxxx Spa, which constantly cleans the shared items, such as slippers, combs, and hair dryers. I didn't see any of those "caring" and "safe" considerations to maintain cleanliness for shared items for the guests at Onsen. Lastly, I felt like naming this place 'Onsen' is almost a big joke and an insult to real onsens in Japan, where we could relax in such a clean and pampering atmosphere in tranquility.

I came here for Mothers Day , got a massage from Sumi , & it was wonderful ! The tension in my back…read morewas released by a pleasantly unexpected stepping on my back method I didn't know I was getting . Sumi was professional & was great w/ communication during the service . Whether if it was pressure , specific area to focus on , temperature of the hot stones used .. she gave a great experience . Also , SHES REALLY SWEET ! It was a good vibe of having little conversation & quiet time to just relax & enjoy . I really appreciated the friendliness & also the peace given . Now my fav fav part . ( infa-red sauna ) I'm an advocate for the health benis of a good sauna .. let alone an infa-red one ! Is a MUST add on if you can . I took my massage first , then sauna to relax after to help w/ the detox & then took the shower afterwards to freshen up . Was given plenty of water . & I honestly didn't pay attention to parking for this review .. I got passenger princess treatment . I did see some street parks though !

This place is clean, organized and HONEST!! I booked online while out and about & they called to…read moreconfirm. When I got there they were flexible with what I wanted and what they thought would be best. I had Jenny who worked out my knots and adjusted when necessary. But this is where I can't say enough good things. I took my wedding rings off and one accidentally fell into the trash and I didn't see it happen! I realized after I walked back to the hotel one of them was missing. I WAS FRANTIC! I ran back and asked them to please look. Jenny found it in the trash. I was so relieved for her HONESTY and INTEGRITY. I hugged that woman, thanked her profusely and tipped her with more cash. That was such a close call and I am grateful for Jenny & nice reception staff who took me seriously. The emotional intensity was real. Thank you Jenny!

Nobody asked for a Kabuki vs OnsenSF comparison, but here…read moreyou go. 1. $$$ Price Kabuki is $49/pp 2.5 hrs OnsenSF in the tenderloin is $50/pp 2 hours 2. Environment & Ambience: Kabuki has a much wider space, calming music, great ambience, wonderful smells and decor. OnsenSF is a dining space when you enter and spa in the back. Everything looks modern and nice, relaxing environment despite being located in the tenderloin. 3. Hot Tub: Kabuki has a rectangle shaped hot tub as opposed to OnsenSF's square shaped tub. 4. Cold plunge: Kabuki has a cold plunge that's perfect for people who don't need it to be extremely freezing. OnsenSF has a cold shower with many heads in place of a cold plunge. Both are enjoyable experiences 5. Steam Room: Kabuki's steam room is also rectangular as opposed to OnsenSF's square room. Kabuki's steam room also has a shower to rinse off excess salt and sweat before entering the common area. 6. Showers: At Kabuki, there's also a line of stools for the seated handheld showers where you can fill a tub of water and pour it over yourself in addition to the traditional shower stalls, where OnsenSF only has the traditional showers if I recall correctly. 7. Sauna: The sauna was great because you could adjust the heat by moving up the wooden bleachers. There was also plenty of space to stretch out and lie down. There were wooden half-cylinder blocks to place under the neck and back to promote blood flow. My partner's favorite standout was the salt scrub they have that's free to take at the refreshments table. You use it to scrub away dead skin in the shower and steam room. My favorite was the bowl of towels buried in ice cubes that helped me keep a cool head in the hot tub and sauna room. I will say that the thing that makes OnsenSF stand out is their dining pop-ups, but there's plenty of dining options on Fillmore and in Japantown. I would definitely go back to Kabuki again. The experience was incredibly relaxing. Highly recommend.

Possibly the best bathhouse in the Bay Area…read more Kabuki Springs is tucked away off a busy street in Japantown and feels like a portal to another dimension, one full of warm water, a quiet atmosphere, and plenty of lemon ginger tea. I was instantly drawn to how intentional everything feels here, from the dark wood of the sauna to the sleek tile in the showers. It feels carefully crafted to be both modern and timeless, with the Japanese motif flowing through all of the design. Personally, I love the dim lighting in the baths; with no windows, it feels like time is suspended. Is it midday, or midnight? Sunny, stormy? Early, late? You can't really tell when you're there, and that feels like the point. It's an escape in its truest, most relaxing sense. Attendants are constant in the baths, which makes it feel far more luxurious than what the price would suggest. Cucumber, lemon, or plain water are all on tap, as are iced hand towels, salt scrubs for the steam room, and hot lemon ginger tea. I loved how cups are encouraged to be reused (I hate seeing the giant pile of single-use cups in the trash at other spas). I'm holding out hope, however, that traditional green tea may make an appearance in the future! I'd recommend attending on one of the single-gender days, as I found that lent itself best to the fully immersive experience. Shower sandals are available, though I found them a bit uncomfortable. Next time I'll be sure to bring my own. As a bathhouse enthusiast, I cannot recommend this place enough. I can't wait to bring my friends here to learn for themselves just how relaxing and rejuvenating the sauna, steam, soak, and plunge rotation can be.

What a lovely oasis in the City!…read more A serene skincare clinic offering treatments that leave your skin feeling revitalized, refreshed and rejuvenated! I am so happy I gave them a try...the body exfoliation feels so healthy, and is followed by a moisturizing balm that is completely calming and hydrating...the facial too! Such friendly, quiet and professional service! And they have a separate room for manicures and pedicures, including a non-water based way to eliminate calluses ...I will be back, for sure!

The services are terrific -- especially the pedicures with Kathy…read more BUT I only gave 4 stars because the process for scheduling an appointment is TERRIBLE! no one answers the phone. you leave a text, per the instructions on the automated phone, and don't hear back. then you go to their website online to try to schedule, and the form doesn't work. then you sign up anyway - somehow - and pay but have to provide a requested date/time in the special instruction box and have no idea if you're getting the appointment or not. TERRIBLE PROCESS! EXTREMELY FRUSTRATING FOR POTENTIAL CUSTOMERS.

Marion is beyond fantastic! She is a healer and can really tap into your body and provides the care…read moreand healing that gives you the boost you need. I would highly recommend Marion in a heartbeat.

I came to see Marion for a facial and massage for my birthday and it was amazing! She was warm and…read morewelcoming right away. She really wants to ensure that you're comfortable and cared for! She'll check in throughout the session and ask what you would like to focus on. Her studio is a little haven in the middle of the city which instantly puts you at ease. The sunlight pours in through the ceiling and illuminates the entire room.