They are tight with discounts. As an old customer I thought maybe I could get the 30% advertised applied to sunglasses and a linen shirt. Instead I was told that the 30% was on the back room stuff which was old and outdated. You would think as a card member with a past of buying they would extend it to nice stuff. Except for the salesman I was totally ignored. If you don't buy here every time you come in they right you off. They are terribly overpriced and empty. People came in and walked out! No surprise here! I can get better stuff and on sale with the Ralph Lauren app. Better quality and more fashionable. read more

Banana Republic - A Masterclass in Poor Service This store is the epitome of everything wrong with modern retail: poor service, lack of attention to detail, and an arrogant team of sales associates who behave like they're doing you a favor by simply acknowledging your presence. My most recent experience involved a sale item I purchased online--clearly marked down--but when I came in for an exchange, I was charged full price. No one caught the mistake. No one seemed to care. Now I'm stuck dealing with customer service, wasting more of my time, and going out of my way to return items--all because no one here has the empathy, common sense, or basic customer service skills to fix a simple transaction. The attitude in this store is as off-putting as the incompetence. You're not Hermes, You're not even close. And yet, the condescension is thick in the air. Eventually, this kind of disregard catches up with a brand. In due time, I fully expect to see this location shut down. Given the way it's being run, it would be a fitting end. Banana Republic--you've earned your name. read more

Terrible and very rude customer service. They made many errors to my online order and make returning items extremely difficult and frustrating read more

Excellent vibe plus the staff is very helpful. I was looking for a suit didn't have much experience in them and they definitely got me one that fits my body type and a good looking tie. read more

As soon as I get into Fresno the fiancé insists we go shopping. I was a little hesitant because I Just drove 3 hours to get there and my fur child was with me. Thank God Fresno is home of the Bulldogs! My fur child was welcomed with open arms into BR! He's well behaved and trained so we didn't have any problems with him while we shopped. Since I'm the fiancé's stylist, I pick out jeans and a casual jacket for him. What I LOVED about my experience here was the customer service! Besides allowing my dog into the store, a sales rep helped the fiancé with sizes while I just stood back and gave my personal opinions. And I could literally go up to anyone and they were more than ready to help with sizes or whatever else I needed. Best part is that at the time, many items were 40% off. Scored on some sweaters and a cute necklace! read more

Excellent store. One of the best brands out there. Very high quality. Good discounts. Very clean. Super nice and professional staff. Very friendly. Love this store. Always something nice, modern, fashionable. Great location too. Always come here if I need a business or casual shirt, t-shirt, jeans, pants, suits .... read more

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I liked the layout of this store. They seem to have a huge petite selection (I'm not petite but just a FYI for those who are). It's always a plus shopping with your BR card because you get an additional discount read more

Good quality clothes, no matter where you get them...the BR label is quality so I can't really review that per se. But this review is based on the experiences I have had at the store with customer service. Every time I have been in there they are very friendly, and always willing to check in back if my size is not out on the floor. They are also quick to tell me about upcoming coupons/sales etc. so you can get the between 20% and 40% off regular price. They do have some very pricey stuff there, but they also have reasonably priced clothing as well. Their standard khaki pants are $49.00 regular priced...which is about what you'd pay for much lesser quality Dockers, IMO. They last longer, and are better quality. read more

After reaching that point of "I don't care how much it costs, I want my frigging dress shirts to fit" stage of garment rage, I crossed over the railroad tracks to the nice part of town and hit up what is my new clothing store best friend: BR. The people working the floor are very helpful and very nice, and they made sure I got exactly what I wanted. I'm not one to brag or anything, but the word "stunning" now comes to mind when I look in the mirror. The price of this newfound stunnery is, unfortunately, $80 per shirt. Small price to pay to be this fabulous. read more

Not too much traffic and a big sales section in the back. I like the petite section, too. However, the sales make me wary. Make sure to check out the website for prices!!! In store, regular priced items may be 25% off, but online it can be 31% off! Or in person, 25% off in Fresno and 40% off in San Francisco... For a BR "big ticket" item like a winter coat, that hardly seems fair. Sales people are super nice here and not as commission-driven as the people at J.Crew across the parking lot. read more

Great place for good quality women clothing and costume jewelry. They always have great weekly sales which is a plus considering they are a bit pricey. The staff for the most part is very helpful and I like that I can return or exchange merchandise that I bought online in the store. read more

Let me start off by saying this..I love banana republic. Their customer service is stellar and their clothes are of great quality. However, this store is very special. All the times that I've been to this store, I never get acknowledged nor do I get assistance from the staff including the manager. Other white customers who walk in after or before me get acknowledged and are offered help. And, it's not just that they don't help, they are plain RUDE, including the Asian manager. You'd think because she's Asian she would be less racist, especially to other Asians. That is however not the case. I hope that she and her entire staff get diversity training so that they don't mar the banana republic brand. read more

Sure, I would never buy anything from a Banana Republic store, but after watching countless episodes of Project Runway with Banana Republic challenges, I had to check it out! However, it was just as I expected: 100 dollar slacks, good looking employees, and really fancy (yet casual) clothes. Not for me, but check it out anyways. Fresno needs a store like Banana Republic. read more

The Fresno store is terrible. Terrible customer service. Had a hassle from store on a return within weeks of the return time limit. Told by Sergio he would personally take care of the return NO PROBLEM. Went to the store a few minutes later and NO sergio. Maybe ok products but I and several others have had a hassle on returns. Much better return service at Macy or Nordstrom read more

Good customer service and friendly personnel. They were very accommodating to me and my needs and worked with me to get my order met. I read some of the other reviews about lack of respect and discrimination and I did not experience this at all in my dealings at this store. I will use them again. read more

This is probably the calmest and most well organized location of Banana Republic that I've ever visited. The store is very spacious and the staff were eager to help. They regularly have great sales (40-50% off) and I've found the overall quality of clothes to be quite good. My only complaint is that the petite section of this location is quite limited, though on my last visit I was able to score a few items small enough for me. read more

All of their stuff are well made and with good quality material. I said stuff because they also have costume jewelry for women and men, cool European style hats, ties, belts they have it all. The people who work there are very helpful and friendly. read more

Banana Republic - Front - Women's Clothing Near Me - Fresno, California

I have been to banana republic's up and down California and the Fresno one desperately needs to train mostly all their employees on customer service. You would think (from a bias standpoint) that the banana republic at the Beverly center in Beverly Hills would treat people like this, but they don't. For the Fresno store to orientate with such poor customer service is absurd! Some employees acted like they were doing me a favor for being in the store. Customer service is huge and this is how you lose business at a local store and customer loyalty to an entire corporation! read more