I love this store! The employee that helped us was incredibly welcoming and super helpful with finding sizes and different jean styles. She was very friendly and I felt like we were friends chatting away! The store was clean and organized. I've always loved Lucky Brand jeans--they're so comfortable, and I still have pairs from high school that have held up perfectly. I'm glad my daughter gets to enjoy this brand now too. The jeans are on the pricier side, but the quality is amazing and they last a very long time. Sometimes they will have sales so definitely take advantage when you see the sale! read more

I have never been to this store and today I'm so glad I did. The clothes are beautiful but the staff was top notch. Eddie I can't thank you and the team enough. Feeling like a million now! This place is worth a visit the staff is helpful and kind. They took at least two hours helping me and I never felt rushed. read more

A lucky store is the same almost anywhere you go but I had to thank Aylene for a superior level of help today. Not only did she help me find the perfect jeans but the poor woman even helped me pick out jeans for my girlfriend by talking to her over the phone. Yes, I was that annoying customer, and I'm sorry, but thank you for going above and beyond. Before going in I was dead set on not buying jeans today, just trying them on. Instead I bought my first pair of Lucky's in over a decade and wound up walking out with two. read more

I have been wearing Lucky Brand clothing for several years now. I loved the style and color of tops. Most of the styles I have purchased are embellished (Foil, beading or embroidery, etc.). Last year I bought my first jeans from Lucky Brand. I have to say they are the best fitting, quality jeans I have ever known! They are comfortable and of excellent quality. They really fit your body and make you look great. However, The tops have changed a great deal in the last year. The quality of the fabrics and style have turned into a sort of "shabby chic" genre. I have not been able to buy a decent top for a year or so. It is also disappointing that the fabric on the tops tends to unravel as they get older. I would like to see Lucky Brand change their current styles and fabrics to a better quality look. The jeans do not fit into this critique. They are wonderful! Thanks for listening. read more

Staff was so nice! I didn't even realize the time we came in at 7:45 and they didn't get mad when it turned 8. We were the last customers. I felt so bad I didn't know the time but they were still so helpful. Kept asking if we needed help and they were sooo helpful. It was on July 25 @ 8 so if you had that shift. Thank you! read more

I bought a "high end" pair of jeans from this store. I was guaranteed they were durable and quality jeans from the staff as that was a specific concern. I wore the pants less than 6 times in 3 months before the thighs just below the pockets were torn so badly they were not wearable. Brought them back to the store and their response was it's normal wear and tear we cannot do anything. Even though they have a high price point unfortunately we can't help you... read more

Terrible customer service, and an extremely short return policy. Won't be coming back to Lucky Brand in Fresno

I love this place! For the quality of the Jean it's well worth your dollar! The ladies are always super family, and I always feel like I can leave with a great fitting pair of jeans! Angelica and Pen are the best there always super friendly and help you find the right fit read more

I just had THE best experience in this store! The Ladies that were working in there were so nice and they made me feel like a million bucks! I found a great pair of jeans for this curvy build! Ok, so get your curvy tail in there and ask for Alyssa!!! Women, whatever you do, rock your body and own it Sistas!! Much Love ~ read more

I'm not one to really shop here. If anything, simply window shop, due to a very limited spending cash flow, haha. Anyhow, I love the style Lucky Brand carries, so I still torture myself and pop in when I visit the mall, probably like once every 3 months...seriously. Anyways! I dropped in a couple days ago to appreciate some of their sweaters, when a sales associate, Stevie, greeted me really warmly. She mentioned all of the sales and special promos, offered herself if I needed any assistance and gave me my space, which I totally appreciated. As I wandered to the clearance section, I was later greeted and assisted by Maya, who was also a sweetheart. She too mentioned their specials and let me roam a bit until I finally came up with some questions about certain items. In a nutshell, both girls were super endearing and attentive, a good example of how customer service should be, (I've worked retail and I'm still involved in customer service.) Extra brownie points for Maya, who was super helpful, patient, and even took on the job of being a little personal shopper by finding a lot of jeans my size, and to my ideal fit on sale, all under $20.00! She was enthusiastic with me without being pushy, which is a line so easy to cross! I never expected to leave with 4 or 5 pairs of jeans for the regular sale price of 1. I'm 27, usually people in my age group don't bother to hail good service, but they're quick to rant about bad experiences. I try changing that. :) Stevie & Maya, attitudes go a super long way, keep up the good work and thank you for my super fancy pants, chicas! :p read more