Very stressful morning after leaving Santa Cruz . So my husband and we're headed home and we where on a road that takes you to the 101 maybe 5 miles from 101 anyways a puppy on the side of the road caught my attention and I told my husband there a puppy or small dog on the road curled up and to stop , Husband says someone will stop and get it , WELL I looked behind and didn't see anyone break so about 3 miles into it my husband turned around because it was the right thing to do , so we headed back and of course no one stoped so we had a towel in the car and placed it in the back , then proceeded to google vet hospital and found one 12 miles out in Salinas called Banfield animal Hospital that was opened, my husband tried to get it there as fast as we could as it appeared to be in a lot of pain and we had no idea where this place was . We get there and go on first to explain what we found and they started off with , You will need to put $800 down and fill out paperwork , we explained we found this dog and we where not going to just leave on the side of the road , they continued to say they can't see the dog unless I give them my card . So my husband went out to the car and brought it in and they just stood there and then stated " oh this dog isn't stable we can give you a referral to a hospital " My husband " isn't this a hospital and then told them ya I'm going to leave the dog here on your counter and we walked away and left as he was becoming angry. Don't be a vet if you can't do the humane thing for fu....k sake . That Dr should be ashamed of themselves as the DR did come out and then walked back into a room . Veterinarian have to take the same oath as a physician. This place should not be opened. read more

Rude AF!!!!! They got nasty moody ladies working here that go above and beyond to argue and bicker with clients! Place was close to my house but never again! Was a shit hole when it was located in PetSmart, and its even worse now! read more

Do not get their wellness plan. It covers nothing serious. If your pet needs anything serious like a surgery they just end up referring you to a pet specialists in Monterey because they do not have the equipment for ct scans, ultra sounds, youll get an xray and thats about it. Get pet insurance. I learned that the hard way. I wish I had done my research before signing up for this wellness plan because it doesnt cover shit when it comes down to the serious stuff. My dog ended up with a 13000.00 treatment plan to remove a mass in her thyroid, a blood transfusion and ct scans and ultrasounds. Even though we had already paid out of pocket for an ultra sound once with them she needed another one with their Radiologist. Why didnt their Radiologist look at the first ultrasound or do the first one to begin with. This wellness plan covers nothing! Had I gotten insurance which was way cheaper monthly I could have had the surgery for my dog that week but because we had to come up with the 13000.00 some on care credit and some out of pocket we didnt have the money right away and unfortunately my dog took a turn for the worse one night before she could have the surgery and we had to put her down. Please do not get this plan if you have a senior dog or an adult dog they will just refer you out and you will pay so much money out of pocket. I tell everyone get pet insurance instead! They will not let you cancel the plan either. Even if your pet passes away. Wont let you transfer to another pet either. You are stuck paying the whole thing no matter what! read more

The veterinary hospital used to be very good, however, supposedly Banfield group took over the hospital from the previous owners about 2 years ago and the service has been terrible. Sometimes cannot even reach a person at the front desk, they call you back 1 or 2 hours later. Also , the veterinarians seem very rushed, therefore, after going there for many years, we have changed veterinarians and are very happy read more

This place has changed so much since Banfield took over. They don't seem to care anymore. The old staff is gone and the new staff only provides poor customer service and have no people skills. Definitely went from a caring Vet-owned facility to just another corporation in it for the money. Appointments are 3-4 weeks out regardless of the severity and there is little-to-no compassion. They lost my dog's medical chart in the transition from Harden Ranch to Banfield along with any and all immunization records. When asked if they could recover the chart, they told me they had a new system and only have access to what was transferred over. They didn't care that I wouldn't be able to show he was current on his Rabies vaccine...luckily our dog was seen at a pet hospital for emergency service and we were able to recover his Health Chart from them. I have since had his chart transferred to Northridge Veterinary Hospital where my dog will be seen from this day forward. Sad to see this place go downhill...and I hear the same complaint from most everyone I talk to. You've lost a customer! read more

So my poor cat was seen about 4 days ago at Harden Ranch as a follow up after a recent ER visit at pet specialist.. moving forward today we requested some medical advice , nothing ridiculous. We were told that the vet who saw my cat 4 days ago is out of office until Monday and after much back and forth the Vet in the office today said ( via receptionist) she didn't feel comfortable given advice about my cats case .. The ER vet sent over all test from Thursday's visit plus Banfield had all the test they did 4 days previously... So basically it was " good luck " and call back on Monday if you need to " schedule another appointment ". Nope sorry won't be doing that and my other pets now will also be seen by a different vet ! Plus of-course all my cats records from when it was Harden Ranch never transferred over so they had zero previous records on my cat . Also said unless my ill cat gets his rabies they couldn't see him . So during his visit 4 days ago he also had to get a rabies boosters . No doubt they are about money only ! read more

I agree with the previous post that I loved going in when it was Harden Ranch but now that it is Banfield it's horrible. The old staff are gone, the new staff aren't friendly, too busy to help you, and want to sell you a wellness package. When I took my dog in they couldn't find his records because they weren't transferred over and now the puppy package we paid for is null and void. Over priced with horrible customer service...We are looking for a new vet clinic now. read more

This place is horrible. My dog been going there for over 13 years. Once Banfield took over it went down hill. After today I decided it was enough of Banfield. Because the doctor who caring for my dog leaves Banfield to work at a different veterinary they want me to bring my dog in so a new doctor can evaluate her. So I did that today. When I showed up, the receptionist asked when she took her medication. I said an hour ago. The receptionist says I have to bring her back another time because they can't run the blood work on her because she wasn't supposed to have her medication before the blood work. I told the receptionist that nobody told me she needed blood work done today when I scheduled the appointment and that she just had a full blood work done up 2 months ago with her former doctor. The receptionist says the new doctor needs a new blood work done because she never seen my dog. I just remind her it was done 2 months ago. So I asked the receptionist if the new doctor leaves in a month, will my dog need another blood work for another new docotor and she said yes. Now thats ridiculous. Why can't they look at the results of the blood work since it was done just 2 months ago. By they way, her blood work cost me close to $400.00. My dog gets a big blood work up done because she has seizures and Cushing disease. Never again will I go back there. Fortunately I found out the new place where doctor Hogan is working at and scheduled a appointment with her. read more

I do not know about the vet office but the grooming is a 5. Beca is great and my two Labradoodles love her. She does an amazing job and always makes them look amazing. I highly recommend Rebecca!! read more

Terrible place, I do not recommend. They are in it for the money. Right off the bat they had no solution besides sending me and my pet elsewhere to get my dog treated. I literally paid them for nothing, find a better place where they treat you and your animal like if you are family. They are about the money not about your pet.. terrible service stay away read more

Horrible horrible service. I love the banfield next to where I live, took my dog to this banfield during the holidays and was shocked by the terrible service. They muzzled her because she was scared, charged outrageous amounts to send her tests out to a lab for stuff they could have and should have done in house and therefore had skewed results. Also recommended a food that isn't supposed to be served to dogs under a year old, she's seven months. Thank gosh I took her to the banfield by me and checked out by her primary vet and have received much better service. Not all Banfield's are like this, so it's very unfortunate, but do Not go to this location. read more