They were able to see our dog right away and explained his illness and treatment options nicely. The staff is super friendly and we opted for their maintenance plan that we are very satisfied with read more

Saturday we put our 15 year old blind/selective hearing fur babygirl on her path over the rainbow. The staff at Banfield were caring compassionate loving and extremely informative about the process. Even though it was hard to come to this decision Banfield made it an easy path for all of us . Not only was Lainey put to sleep peacefully but we 3 who have been her family were well supported . In contrast my service dog Stewie was put to sleep at home with Peaceful Pet Passing. Dr Bob was just the opposite of the experience with our girl. This doctor was clearly not fit to put down anybody's Animal ,it was so brutal and barbaric for my poor service dog who devoted his life to me. I can not forgive them& my heart is still broken from Stewies passing The gentle passing of Lainey from Banefield Dr& Staff is a positive memory in my heart . read more

Customer service is poor. When I called to check the status of my dog, I was put on hold for 12.5 minutes. To wait that long for so called "excellent customer service" is totally unacceptable. I finally had to hang up and call back. Totally unacceptable! read more

Shannon! Whew my girl.. I came in on a VERY VERY busy day with a scare about my pet almost in tears regardless of how hectic the clinic was she made me feel so ease and got me in right away her compassion and attentiveness is one in a million I love this lady!!!! Marissa is such a knowledgeable caring individual you can tell this is her passion.. i hope she gets the recognition she deserves I had a small scare with my pet and she did whatever and whatever to help me, I received several follow up calls even though she didn't have to since she already called me once post visit. Marissa really cares about her patients and the fur parents... I will be buying the whole office lunch thanks to these 2 special ladies! Love them and this team!!! They deserve all praise and raises they can get !! read more

Banfield Pet Hospital - Lulu loves her banfield fur team!!!!! - Veterinarians Near Me - Antioch, California

When my dog faced an emergency, I reached out to them for help. They informed me that due to a complaint I made FOUR YEARS AGO regarding the mishandling of my pet, Dr. Flores and the other veterinarian have refused to provide any services. They also mentioned they couldn't treat my cat randomly... What a lovely statement considering my cat sadly PASSED AWAY over a year ago. This level of insensitivity and poor customer service is truly disgusting. I expected better care and compassion from a veterinary clinic - maybe they shouldn't be managing pets and their attitude is better suited for another industry. read more

Love the Staff!!! They do great and handle upset customers very well, due to business. Only 3 stars because it seems they need to hire more staff to handle phones so front desk staff can handle in person customers! read more

this banfield antioch west is the best . we have had our 4 cats treated here and we had our dog jessy , and our other cat luck put down here as hard as that process is they were very comforting with that process explained every step . please take your pets here and sign up for their wellness plains. robert bucher read more

If this is the Banfield by Old Navy- They don't allow me to go into the room with my pups- they just take them in the back- even when I bring my older dog by himself- NOT happy about that! read more

As a SF resident, I have my choices of Banfield to go to. SF.. Colma.. Daly City... well, lucky me, all of these places are booked out for months. MONTHS. I love Banfield in that there are multiple locations, but with no availability, what's the point? My pup had a hot spot... or what we thought initially. Because the spot wasn't getting better, we decided to take him to see the vet. And yep, you guessed it....I drove 45 minutes to this specific Banfield to get him seen. Cleanliness: all vets/pet hospitals really are the same. How clean can you *really* be with pets all over. So... nothing to ooh and ah over here. But hey, not bad! Parking: plenty of parking since this location is in a small mall with other shops like Safeway, fast food restaurants, etc. Customer service: GREAT. The woman who was helping me was so nice and took care of my dog like her own. The other woman at the front desk was also extremely nice. I overheard her conversations... I also had a great time interacting with her when I was checking out. She was lovely. Wait time: because I came in for a "skin issue", the wait wasn't long at all. I sat in a room, they took him back to get him checked which probably took 10-20 minutes. Afterwards, the girl told me about their observations and next steps. It all went by really quickly. When another guy brought my dog back to me, he even said that he combed his fur. SO NICE! Granted I've only been here once (and no offense to this location at all, but I hope it'll be the only time because it was a *far* drive), but I had a great experience at this location! read more

Amazing staff. The doctors are very thoughtful and always explain things. Very helpful and get you in.

Really disappointed with the staff here. My new puppy had an appointment today for Shots. We walked in and was greeted by Hailey, she offered to sign us up for the wellness plan we already signed up for online.. we informed her that we would like the dogs nails cut and a microchip, she proceeded to say that the dog needs a microchip because he's so cute he would get stolen. (If the dog would get stolen why would the microchip matter at that point?) also not cool speaking that into existence. It's also not comforting when you make a comment like that and take the dog away from the owner. Then we sit down, we are informed that the doctor is on lunch break.. 15 minutes later we ask if she just went on a break? (We had an appointment and was on time) They come get the dog, and we ask the tech to be sure to cut the nails, she informs us of the price and then about 35 min later they bring my dog out, they didn't cut his nails or do the microchip. I ask to see the vet for the report on the dog, she takes the dog back to cut the nails and then about 5 minutes later comes back out, doesn't know the answers to my questions and still no microchip and at that time I'm told the vet doesn't talk to pet owners. We proceed to the front to check out, I'm asked about the wellness plan once again. I remind them that we did this all online prior to coming to the appointment.. at this point Hailey was not helping us but decided to become very unprofessional and stick her nose into our discussion. She stood there with attitude and rolling her eyes, making inappropriate comments and sighing. Save yourself the headache, we won't be coming back to this location. The old staff was great, these ones need a lesson on customer service. read more

Calling for any of your pet's records is basically a BUG inconvenience for them. Heaven forbid I wish to know if my pet is due for vaccines. Diana was no help. Ended up having to call another Banfield as she "couldn't disclose the info from another location". Never had that issue before, even after moving from Vermont to Oakley. read more

We were travelling with my beloved Jack Corgi mix dog, Bishop. He was in a very bad state with sudden pancreatitis. He had already been to Sage with the dog sitter. He was not responding and was very weak. We took him into Banfield and not only did they do a GREAT job with him, they were so loving and caring. I am happy to say he has made a full recovery and my local Banfield in Oceanside, continued his excellent care with an easy transfer of his medical records and yet another caring team!! Thank you Banfield for the wonderful service and excellent business model! read more

Impeccable customer service and always treats both of my dogs with love and care. They do a great job in following up with appointments and providing immediate care when needed read more

Llegue muy preocupada con mis dos perritos enfermos y nos recibieron muy bien, mil Gracias!!

If I could give negative stars on here I would! Firstly I usually believe in using this platform to share positive experiences & share places I feel deserve a spotlight for their extra mile, that being said this is the first time I have ever written a negative review because the experience was so horrendous that I would literally hate myself for not letting every single pet parent who loves their little cuddlebug as much as I love my sweet, goofy & intelligent doodle River go to this EVIL place!! We have had a plan with Banfield ever since we got our baby at 3 month old & it seems like every single time we bring her in they have some sort of "problem" where they either can not help us, or try their best to charge you for absolutely anything & everything they could possibly imagine, even though you already pay an insane amount monthly for their "services" not that I would actually say that they offer any legitimately... the first time we noticed an issue was when they charged us to knock her out to remove a foxtail from her ear which they then went on to say we used a camera to look at her ears & she is fine, she continued to scratch & itch her ears for days & when we finally brought her into a different location they were able to not only find the foxtail & remove it, by this time it was literally black you could see it starting to fester! I was astounded at the negligence of the other location to say the least, but then a few months later after we warned them that she knows exactly where she is as well as what they are about to do to her.... they continued to reassure me that everything would be just fine & they were more than capable of handling her, I then got a call about 20 minutes later while still driving home to get there immediately! When I arrived River was beyond terrified after they kept trying to corner her for a shot, they then had ME put a muzzle on my dog as well as hold her down while she was poked & prodded.... not only was my dog traumatized but I have severe anxiety issues from having epilepsy & after having to do this I couldn't stop crying for weeks & River wouldn't look at me either.. it was devastating to say the least.. but again we had a foxtail issue & had to return to this wretched place once more & that's when they finally took the cake so to speak, first they had us drop her off at 9:30 a.m & after the previous incident where they had to call us back we stayed around the shopping center all day frequently returning to check to make sure River was ok because she can't be in a crate all day, which we have mentioned MULTIPLE times!! They continued to shrug us off & insist that everything is fine, finally we made the 30 minute drive home just to have them call us right before they were closing at 6 p.m to inform us that she was too rowdy & they could not get her with the meds they needed to knock her out, they then proceeded to try & charge us an insane amount to literally traumatize both me & my baby!! She has never been the same since & I am beyond devastated every single day to see my girl look so sad.. Please please if you love your animal DO NOT bring them to this Hell hole! Also in yet another visit, because we had trouble finding another vet accepting new pets at that moment, we were yet again forced to take her there for her immunizations & once more they were beyond incompetent & did the exact same thing only this time they made my boyfriend put the muzzle on her & we didn't even make it across the street before they called us, their so called "Dr. Peace" refused to even speak to us in person or on the phone & the "manager" Edwin Martinez actually laughed at how distraught we were at their complete lack of competence or compassion, this has happened at multiple locations as well as the Clayton & Antioch locations, I truly don't understand why a single person there works with animals, because not a single one very very clearly cares in the slightest amount about ANY animal! I absolutely can not believe how EVIL these people are & they try to charge you to even cancel your plan! it's absolutely absurd & beyond disturbing quite frankly.. I have also since researched them further to find out that they are in a class action lawsuit for the EXACT same thing that they have done to us and when I mentioned it to them, again the so called "manger" Edwin Martinez acknowledged it & actually giggled about it... Never have I been so horrified by a situation & I've been in an ICU with someone dying next to me... this was far worse than that. read more

This place and it's staff has been nothing but awesome since the moment I made an appointment all the way to current visits, ( on my 4th one). You get what you pay for and yes although you paid for the packages, they cannot include every little thing that's included or not and it's part of their job and the business to continue to operate to upsell their products, hence additional fees for customers but additional revenue for the business. Overall I feel safe coming here and so is my dog, ( it's amazing how she never shivers, normal dogs don't like visit to the vet but she's wagging her tail when we are in the clinic. Diana, Adrian and Dr. Querino are awesome- thank you for the great service!! read more

Banfield Pet Hospital - Veterinarians Near Me - Antioch, California

This place opened up April 2017 and my oh my is it modern and clean inside! I came in for my cat's check up and was greeted by two people in the front. There was no wait to see the doctor and everyone was very sweet to my cat and professional in speech and behavior. They were able to answer all my questions and printed me a comprehensive review of my cat's health. Will definitely be back to this location since the others are either too old or are connected to pet stores that can be a bit hectic. read more

Banfield Pet Hospital - Veterinarians Near Me - Antioch, California

I brought my dog here to see if she was pregnant. The ladies in the front was very nice. I was told that my dog was going to do an x ray and ultrasound. Since my appointment was close to closing the Dr told me they couldn't do the x ray because the machines got turned off. I signed up for a plan that I thought would accommodate my dogs pregnancy but I was told wrong. After signing up for a plan and delivering my dog stillborn puppies I called the next day to notify them about the stillborn and wanted to get my dog checked but instead I was told to bring her to the vet hospital where they don't accept the plan I just signed up for over there. All in all, I would of been ok if I was just told to prepare for stillborn puppies since they didn't hear a heartbeat and should have told me what my next steps would have been instead of being told that my dog had a fake pregnancy. read more

Our vet was completely booked until August and our sweet girl seemed like she had a UTI, Banfield allowed me to bring her in right away and made us feel so comfortable. The front staff is amazing! We're definitely switching to Banfield for both our dogs! read more

We are leaving on a trip and still have medication for our dog with seizures but will run out before we get back. We asked for a refill and the prescription was called in. When we picked up the prescription it was the wrong one. We called right away and they said they would call in the correct one and call us back when done. We never received that call. This morning there was the outage. Ashley said they couldn't help because their system is down. We explained that pharmacies are writing scripts. The manager Lauren said since the doctor left they couldn't help us. We begged for her to call the doctor - nope. So because of 1. Their mistake of filling the wrong prescription 2. Not calling in the correct one right away 3. All the doctors leaving 4. The unwillingness to call a doctor on staff - We have no way to fill our prescription. This is the most irresponsible establishment. I pray no other person has a worse emergency than us. read more

Customer service horriable.. They act as if your dumb.. I had a 2 pm appointment I was not seen until 2 44.. for xray and blood work she said 600. She never the cost of each one. I asked for the paper work for the dog and she said they were to busy read more

Excellent customer service! They always try to make you feel at home and gives you the comforting vibe with all the staff.

I can not say enough amazing things about this location. I have been a client since they opened. At that time, I had my little girl, Minnie. These people treated her absolutely amazing her entire time. They tried everything to help my girl and likely gave me many additional years with her. When it was time to let her cross the rainbow I had the support from everyone and knew my girl was in the best hands possible. Shannon held my hand the entire way and let me ugly cry the for as long as I needed. Now, I have 2 other dogs and a cat that go here. Nash, Cane Corso, and Greta, Bordeaux... and Petri, Sphynx... they just love everyone. My animals are never scared and actually enjoy going to the vet. Everyone is amazing!! Shannon, Courtney, Deanna, Kate, Marissa, Dr Flores, they are literally all the sweetest most caring people!! What I appreciate most with this location, they know when something is outside there capabilities and will refer you to where you should go. read more

Today I had to drop off my pet for X-Rays in the morning and he was pretty much there all day til closing. Throughout the day I spoke with Shannon, Jessica, Dr. Flores and Jeff. Everyone was so polite and answered any questions but towards the end of the day I get a call from Jeff asking rudely if I was going to pick up my pet and I had informed him that this is the first call I'm hearing that he's ready for pickup and then he proceeded to tell me that they did (which they didn't). Then when I'm ready for pickup It seemed to have offended Jeff that I wanted a printed itemized receipt and that "I should have told him beforehand" and continued to sigh rudely. Little does Jeff know that a couple of days before that they had charged me for a cone that I didn't ask/receive therefore I had my reasonings (thanks to Shannon we got it fixed, she is super nice) . I really don't understand the reason for his rudeness as it took less than a minute to print out and it doesn't make me feel comfortable bringing my pet to a place where certain staff seem to be rude to customers over printing. If my pet is in pain and I'm stressing, the last thing I would like is for staff to be rude with an attitude. read more

I brought my frenchie here for diarrhea that she had been having it's taken more then 4 weeks and $700+ dollars for them to figure out how to get rid of it. They kept prescribing the same medicine over and over that was not working until I finally said no she needs something stronger, once the medication was done another stool sample was suppose to be sent out but they never sent it! Nor did they call me to tell me it was never sent to the lab until a week later when I called for results. Mind you my dog has been on isolation because she is contagious to other dogs. This office only cares about money and not your pets well being. I will not bring any of my pets here again! Nobody wanted to take accountability for what happened nor did they care about my pets well being!! HORRIBLE PET CARE! read more

the care and love both of my dogs receive at this location is unmatched. getting an appointment is so easy and shannon is truly the best!

Very impersonal. I waited in a room for my appt only to find out the Dr was going to call from the back rather than coming to talk to me or examine my pet while I was there. They also try to sell as many services as possible and become quite rude when you decline services that are not necessary. read more

If I could give them a -100 for a review I would. They are a rip off. Tried to charge me almost $900 to lance an abscess on my cat. They wanted $40 for a pet med i can buy online for 94 cents ok with shipping is $7, but still $40. That's almost 7 times more and if it wasn't Sunday and Costco's pharmacy want close I could still get it for $17. They are all a rip-off! Don't go to any Banfield Pretty Hospital every, I know I won't. read more

Let me start off by saying I have been with Banfield for almost 15 years and this is the first time I wanted to write a review like this. It has to do with the practice manager Jessica. She is very rude and does not care about the client. If you have a complaint about her and call the 1800 number she should call you back. She does not and just closes the case. Then she sends out a group text message talking shit about you. See photo... she then accused a employee of stealing and that I benefited from it and that will not happen again. I was shocked that as a manager she is telling me flat out that a employee was stealing and that's why she no longer works there. That's not the reason she no longer works there it is because of her! She then told me that since the dr I always see is no longer going to be there then I am not a good fit for the location. They wanted to still take out money for each plan (4) . I spoke to the DM and he doesn't care. He thinks this is ok and it's not. If you are a manager then you need to handle yourself better ! read more

Thanks JOSH MORRIS in customer service for your professionalism and understanding and kind thoughts on a difficult situation

I just wanted to write a review for Deanna, she had answered the phone when I call to help with paperwork for my pup for his insurance claims. She was really helpful and awesome and did what she said. I appreciate her taking the time to email all the documents to the insurance company, overall she was warm, kind and ready to help on the phone. Thank you Deanna! read more

Great service but read the fine print regarding the "Wellness Plan" because it is not a monthly plan despite me confirming both by phone and in person prior to agreeing to sign. I only needed the plan for the duration of my puppy's vaccinations and I made sure to explain that both by phone and in person. I was misled and now I'm stuck with a plan that I did not agree to. The plan is annual and costs almost $500. I feel like I was deceived. read more

Welp! I know i wont be using them. What is this place a friggen Costco gotta be a member to buy flea preventative. Ive heard the rumors, and they are all about over charging you. I Just wanted to buy flea preventative. they wanna exam and do lab. Dont goto BANE field unless you like to throw away money read more

It has taken me awhile to cope with the passing of my baby Daisy... she had been feeling sick a couple of days so I called her vet doctor and they were not able to fit her in, so I called Banfield hospital which is a new hospital near my home and the staff was able to see her the the same day I called. Her first visit was a regular visit, exam and was sent home with meds. After a couple days of not getting better I called again and they were able to see her same day and was seen by Dr Reyes this time. She also redid her exam and referred us over to Sage hospital in Concord for an Ultrasound because she wanted to make sure what Daisy had was less serious than what she suspected. Unfortunately my Daisy ended up having tumors in her belly and her gall bladder busted. I was told that surgery would not help my baby live. I have been devastated by this news. On our way home from Sage we stopped by to Banfield and made an appointment for euthanasia. The staff , All the staff there that had met Daisy at some point in her 3 visits were all so nice and understanding. They were all so welcoming. They gave us some time to be with our Daisy before we let her go. I picked up her Urn as it was so hard to walk back in there. The girl in the front knew who I was and was so nice and comforting to me as she showed me my baby's Urn and paw print. After a couple of days we received a card from the staff which was signed by everyone with kind words and my family and I really appreciate it. Thank you to the staff of Banfield. You've really made this hard time for me a lil better by showing you care. read more

My dog's nail broke on a Sunday and they were able to take me in the same day. The staff were super helpful and so kind and caring! They did great with my dog who can get very anxious and often difficult to deal with. read more

Love this location! It's easy to get into and taking my dog and cats thru the huge store was troublesome this here is easy !! Pleased with the staff also they took great care of my cat when he had a problem with his eye . read more

Took my fur baby in this morning for a complimentary exam. All the staff were very nice and friendly, including the Dr.

I have been going here since they opened. The front desk people are super friendly and always helpful. Deanna and Dr Reyes are as good as it gets. They always take care of our 3 pooches and we love having it closer to home. My wife and I feel our dogs are well taken care of here. We even booked the wrong Banfield on accident and they took us in with no problems. I always hated walking through the Petsmart to take my sick dog to Banfield on Deer Valley. Our dogs were always so stressed with all the noise of the Petsmart. There is none of that here. I would give them 10 stars if I could. read more

This store is horrible and not what I expected. We paid for a package of care. Today our dog is being neutered per the option of our package. Only to learn if you get your dog neutered it does not include the cone which they need, it does not include the medicines needed. If you want you dog to have needed medicine you have to pay extra..how bad is that? Also, we did not accept the package while in tge store but would not allow us to come back the same day and apply the amount we paid toward a package, although tgey tell you on tge phone you could do that the store would not. we had to pay for the days services and a package forcing us to pay double for the same thing. The folks are fake kind. I will find a pet caring place to provide services for my puppy. And the hair cut tgey gave him was so bad we had to ho elsewhere to clean up tge horrible cut they gave. Finally he looks like a Shih Tzu. read more