Seems like only loving and caring people work here. They care about my pet just as much as I do.read more

really amazing!! i brought my 2 dogs in and they were handled with care. The doctors were very…read moreinformative everything was really clean and i will definitely be coming back.

LOCATION: safe PARKING: open lot…read more SERVICE: good PRICE: reasonable SPACE: spacious and clean VISIT: didn't rush My first visit to the vet I didn't know what to expect. The doctor answered all of our questions didn't rush gave detailed answers. I'm a new DOG MOM" we wanted to make sure we get everything right. I like it here. They offer other services too. I'm probably going to continue to look around for other vets in the area. But this locations is good for now. We are so excited about our new addition !!! She is just 11 weeks old it's been a lot excitement !!!

I've generally had good experiences at VCA Lone Tree, but my recent appointment with Dr. Ken…read moreGonsier, DVM, left me uneasy. Instead of focusing on the likely timeline of my dog's issue (such as how a UTI or infection might progress if that's what he has), the visit shifted into a male dog anatomy lesson on Google. I already had some background knowledge--which he didn't check for--but what I needed was guidance on possible health scenarios and what to watch for progressively. When I tried to ask more detailed questions, it felt difficult to keep the conversation on track. During the exam, he had on jeans, socks with Birkenstock-style sandals, with a scrub top. While attire isn't the most important element in delivering top quality care, in a hospital setting open-toed or sandal-style footwear usually violates safety / biosecurity requirements as it increases the risk of animal scratches, exposure to fluids or slipping. If that wasn't enough to feel a bit uncomfortable with this doctor, he also took it upon himself to bring up an old employee discount my partner once had and referred to him as my "boyfriend" without knowing our relationship. I had already clarified at the start of our visit that the discount no longer applied, so his comment felt unnecessary and personal, and I perceived it as biased. Overall, I left with concerns about how communication was handled. I later saw that some reviewers also had negative experiences with Dr. Gonsier's bedside manner, which made me feel my visit wasn't unique. My goal in sharing this is not to call anyone out, but to underline that professionalism and clear communication really matter in a space that is saturated with sub-par experiences. When those pieces are missing, trust and comfort in the care being provided can slip. I am fortunate that money is not an issue in being able to care for my pets, but doing business with a hospital that has someone like Dr. Gonsier on the team doesn't leave me feeling great about a long term relationship.

Loved the care given to my baby Pablo. Thank you so much to the amazing team : Brianna for booking…read moreour emergency appointment and giving advice, Angily for putting us in a room right away, Jocelyn for listening to our concerns and noting his history, Anjali for taking expert care in drawing his blood, and Dr. Sushma for listening to my concerns, doing a thorough examination and explaining the bloodwork and what I need to do in the future if this situation happens again with medications sent home.

We had a wonderful experience at this veterinary clinic. The entire team was welcoming, patient,…read moreand genuinely caring from the moment we walked in. They took the time to thoroughly examine our new puppy, answered all of our questions without making us feel rushed, and explained everything clearly. It was obvious that they truly care about the health and well-being of their patients.

I have been taking my pets to Dr Maloney for years. Dr Maloney and staff have never steered me the…read morewrong way. They genuinely care about your pets health and it shows in their treatment and recommendations. They will never advise or charge for what your pet does not need And I can't say the same for some previous experiences. 100% recommended

dr Maloney has been our vet for more than 30 years. he is knowledgeable, compassionate and…read more reliable. He has taken care or our cats from birth to rainbow crossing.

I took my dog in due to an eye issue. We couldn't get in to see her regular vet for several days…read more When I arrived it was explained to me how the process would work. While my dog's issue was considered an emergency, if something of a higher priority would come in then our wait could be much longer. Totally understandable. We were brought to the back almost immediately where they began doing some necessary tests to get to the bottom of my girls issue. My dog was brought back to me and I was told a critical animal came in and the doctor would have to try to stabilize that pet before she could come talk to me. I appreciated being kept informed. When Dr. Lenz came into the room she apologized for the delay which was nice but not expected at all, I totally understand these things happen. It's just like being in the human ER. We were treated with kindness the whole time. I was never pressured to agree to extra testing. Dr. Lenz told me what was suggested and let me decide. Thank you Dr. Lenz and the whole staff for your kindness and compassion that you show your patients, human and furry!

I've spent a lot of time and money over the past 10 years at VCA with all of my loved pets. This…read morepast experience is in no way a negative against the staff as far as their customer service, but more of an "educational" review. I sent this email to them on 1/3, and I haven't received a response yet. Even when this incident occurred, the staff was attentive and went above and beyond to try to resolve the situation. I'm posting this for education to anyone who has a cat. This is a copy of my email on 1/3: Good morning, I wanted to personally write instead of posting a review on Yelp, about our experience when we brought Maple in on Sunday, December 28th. Our family has a long history of pets that we have brought in over the years, and we have never had a negative experience in any way, in fact, I have always spoke highly of the entire staff there when recommending to friends and family. I want to start off by staying that our experience on 12/28 was not a negative one with regards to the staff, but I am writing this email to bring something to your attention in hopes of educating staff to prevent this from happening in the future (and yes, it's not a matter of "if" but a matter of "when" when cats are involved!). Maple has been very sick and multiple visits to her regular vet and your emergency, have happened the past month. We brought her to emergency on 12/28 in hopes of finding out what was wrong and finding a solution. Maple is a very nervous cat and doesn't like strangers, and she really did not like having anything shoved up her butt when she has been in a lot of discomfort due to the diarrhea. Maple was examined, then taken to the room for further testing. I wish I would have objected, but I trusted that staff would do their very best with regard to safety. Unfortunately, Maple escaped their hold and tried to find a place to hide, which was inside an open cabinet where there was an opening to the underside of the steel exam table. I'm sure I don't need to state how dangerous this is and could have been if the outcome was different. Cats are very unpredictable creatures, and after we were invited to go back to the room to try to coax her out, I was surprised at the lack of secure spaces for cats. I want to add that this ordeal ended up being just short of 9 hours at. We tried everything to get her out. This was an extremely stressful and upsetting time for my daughter and I and resulted in my being awake for 24 hours. My daughter ended up calling in sick for work since we left the vet around 6am. I was doing my best not to be upset at staff, but I feel like looking back, there is a bit of negligence on their part. My request is that staff is educated, more careful, and that there is some type of plan in place to mitigate any future occurrences. Maple was lucky. We were lucky that she didn't have a serious health condition and that she was healthy enough to be in that hole for that length of time. My ask is that you also find out from the manufacturer if there is a cover for the inside of that exam table, so that in the off-chance staff leaves that door open, that another cat will not have the same experience as Maple did. I look forward to your response.

I wrote this long review explaining all of the wonderful things EHVH has done for my babies over…read morethe span of maybe 8 years, but it turned into a sappy, rambling mess. Take your pets here. It's not a suggestion. I've gone in crying over the worst and left with a smile. There's nothing myself or others could say that would even remotely cover the wonderful care they provide. They will love yours as their own no matter if it's an annual or non-preventative visit. They have waitlists and work with you on appt timing. Short wait times. Quick and efficient care. They don't try to upsell. Pricing is far more affordable compared to other vets in the area (with subpar care). I've read the negative reviews and let me combat them by saying ITS STANDARD FOR ANY OFFICE TO HAVE A GRACE PERIOD SO IF THATS NOT ABIDED BY ITS A YOU PROBLEM. They are extremely transparent on prices. Nothing is a surprise or mandatory. They do their best to work with you. The wait time (in comparison to other vets I've gone to) is far quicker than the hours I've experienced elsewhere. I enjoy a shortened visit that's straight to the point so I can go home sooner to cuddle my little one. We get it, reviews are subjective. BUT use them. TRUST

I found a homeless kitten outside and I chose to keep him. I called to setup an appointment for a…read morecheckup because my kitten was sneezing alot, that was easy. I got to the appointment and I checked in. It took 20 mins for the doctor to come . The female doctor named Meaghan Duck D.V.didn't know how old my kitten was or she didn't know his breed . The only thing she did was listens to his lungs, no blood work or no x ray of chest. The antibiotics was $63.43 and the appointment was $80 . The appointment only lasted for 5-10 mins. Getting the medication took 20 mins also so it was like 40 mins of waiting . My kitten does not have sneezing or a lung infection no more . My kitten is not sick no more after visiting them and buying antibiotics

Dr. Jenelle Pinon has been caring for my baby boy, Bubba, for the last couple of months, and I'm so…read moregrateful for her care and support. When Bubba was recently diagnosed with diabetes, I felt overwhelmed and unsure of what to expect. Dr. Pinon took the time to explain everything clearly and gave me treatment options, including insulin or medication, so I could make the best decision for Bubba. I really appreciated that she respected my choice and helped me feel confident moving forward with the medication route. She has been patient, compassionate, and thorough every step of the way. She answers questions without making me feel rushed and genuinely cares about both her patients and their owners. Managing a new diagnosis can be stressful, but her guidance has made it feel much more manageable. I truly appreciate the care Bubba has received and feel lucky to have Dr. Pinon helping us through this journey.

A routine dental cleaning for my two dogs turned into a traumatic, expensive nightmare due to sheer…read moreincompetence and a disgusting lack of transparency. They "only" charged $3400 for the cleanings, and failed to ask us if we are OK for them to remove all teeth from what used to be one of our dog's cute overbite. We also had to pay another $1500 for a follow-up emergency visit because they injured the other dog (and failed to tell us about it). Doctor must have a twisted sense of reality, because they told me the dogs did "fantastic" when I was called after the procedure. Dog 1: Permanent Disfigurement without Consent They extracted all six lower incisors from one of my dogs without a single phone call to discuss the necessity or get my consent. They effectively destroyed his signature look and "overbite" forever. We dropped off our cute dog and picked up a "small beast" with only two visible lower canines, all because they couldn't be bothered to pick up the phone. And I will be requesting the x-rays and get a second opinion in the necessity of the extractions, because the other incident described below shattered my confidence in their competence. Dog 2: Injury and Cover-Up While my other dog was under anesthesia, the staff managed to lacerate both of his ears while trimming his face. Let that sink in: they cut a dog that was chemically immobilized and not moving. Even worse, the doctor called me afterward and emphatically stated both dogs did "fantastic," choosing to deliberately hide the injuries. They didn't mention a word of it during the face-to-face pickup, either. Dog 2: Late night emergency follow-up visit We only discovered the injured ears after getting home. When we called, they downplayed the cuts as "no big deal" and admitted they had used skin glue to fix one cut. They didn't even provide an e-collar. A few hours later, my dog was bleeding profusely--blood was literally pooling on the floor. We had to rush him to an emergency vet where we discovered the cuts were so deep they required actual sutures. Because of this clinic's "minor" mistake, my small dog had to be put under anesthesia twice in less than 12 hours. And we had to foot a $1500 emergency bill, after an incident that traumatized our family.

I started taking my Chameleon and Jack Russel here just towards the end of last year and so far I…read morehave nothing but great things to say about Dr. Lori and her staff. I suffer from a lot of major anxiety regarding most of everything in my life - but it's especially bad with my pets. The staff are always responsive to my concerns - and they can always squeeze me in for an appointment. Dr. Lori is honestly the best Vet I've ever had the pleasure to meet and work with. She's to the point, always offers solutions and stops me from my spiraling. The staff is great about giving estimates before finalizing any tests, medications, procedures etc. I appreciate everyone at Ark Pet and all that that you do- thank you guys!

Not a place for compassionate service at all! Dr Hageman literally killed our cat! After seeing her…read morein the morning for an annual check up, she found injection site sarcoma and told us without regards to our feelings that she can fix that by amputation! Then she manipulated the apparent sarcoma with the cat screaming in pain. After getting home, the cat was foaming in the mouth ,eyes dilated and stumbling all over. They told us that the condition should pass within an hour. Within an hour the cat was dead! Unfortunately, pets are considered property in the State of California and not much you can do for bad veterinary practice! My advise: make sure your vet is a compassionate person and has good bedside manners.

They were able to see our dog right away and explained his illness and treatment options nicely…read more The staff is super friendly and we opted for their maintenance plan that we are very satisfied with

Saturday we put our 15 year old blind/selective hearing fur babygirl on her path over the rainbow…read more The staff at Banfield were caring compassionate loving and extremely informative about the process. Even though it was hard to come to this decision Banfield made it an easy path for all of us . Not only was Lainey put to sleep peacefully but we 3 who have been her family were well supported . In contrast my service dog Stewie was put to sleep at home with Peaceful Pet Passing. Dr Bob was just the opposite of the experience with our girl. This doctor was clearly not fit to put down anybody's Animal ,it was so brutal and barbaric for my poor service dog who devoted his life to me. I can not forgive them& my heart is still broken from Stewies passing The gentle passing of Lainey from Banefield Dr& Staff is a positive memory in my heart .

I took my dog Emma to see Dr. Bajwa and he did an excellent job explaining the diagnostics and…read moretreatment for my pet. My Emma was not stressed out at all. The front desk and nurses were very nice and the hospital was clean. I was in and out and will return back for any future care.

Brought the love of my life here and they put him down telling me that he had cancer. Turned…read moreout....he in fact did not. Broke my heart and I've never fully recovered.