do not use them. a vet tried to label my dog as aggressive and she has never been aggressive. a tech accused my dog of trying to bite her. she did not and I was in the room. they are way overpriced. read more

A corporate vet chain without a dependable, consistent staff. They offer help only to make negative notes of you on your records and complain because they tell you to call if they can help with anything only to not truly mean it--absolutely two-faced. They, unfortunately, can not be trusted. On top of it all, appointments get messed up regularly, and it always seems they are cycling through vets. Just not reliable. read more

Absolutely love them! We have a 7 month old puppy that they're great with. He's very high energy and they are always great with him. We use their plan and we love it. read more

On Sunday March 25th 2012, took my cat in there for a urinary blockage. I believe the veterinarian was Dr. Martin he told me if I would have brought him in a day earlier he might could have saved him. I thought that was very insensitive. Anyway, they told me to leave him there and they should be able to treat him. I go back home and a couple hours later I called them to check on my precious cat Sunny. The receptionist acted very strange and would not answer my question when I ask how is he. She kept avoiding the question. I knew right then and there something was wrong so I headed over there. When I got there they told me to go in the room and wait for the doctor. He come in in the first thing he said was where I'm afraid he didn't make it. I lost it completely. Fell down on my knees and was crying uncontrollably as well as screaming. He was my 13 and a half year old orange and white tabby named Sunny. The bottom line is I feel that the veterinarian put him down without my permission!!! I wouldn't recommend taking any family pet to this sorry place. Again this almost 11 1/2 years ago. To this day I miss him like it was yesterday and I despise this veterinarian with every fiber of my being. If you want your pet to live and not be euthanized without your knowledge, I suggest any other place but here read more

If I could give a negative. I would. Dont ever ever get the wellness plan. I just realized they billed me 2 days ago for the new month. I called to cancel because I no longer need it. Mind you I had this policy for 4 years and have been paying $41 a month. $41 is not that big of deal really but to charge for a service that they dont have to provide is not acceptable. They need to be fined and send restitution to people who have went over the one year contract. I will never ever use this company again. What they do is wrong. People need to be aware of this problem. Take your pet to an actual vet. They will be treated so much better and also respect. This company is pathetic and petty. read more

Is there a way to give negative stars??? Whatever you do- don't sign up for the the plan!! They wIll pressure you to do this BEFORE you see the vet- as if you HAVE To do this or your bill will be crazy high... they will make LOTS of promises to get your signature...so you finally do it... HUGE MISTAKE!! vet will shame you over your full breed dog- and then when you try to cancel their crazy program they promise to "take care it" but never do- and just keep trying to charge your account every month. Only way to get it too stop is to tell your cc company to not allow the charge... then they send it to collections!!! So you try to dispute it and they have some ladY named Katherine Estes email you like she is going to hello you to see what's going on. So you tell her that their vet was terrIble and that you've called and tried to cancel and got sick of paying for something that you NEVER USED and actually had to pay twice that much to get another vet to tell you that you dog did not have what the Banfield vet said your dog had... she will say she will help you but SHE NEVER GETS BACK YOU- she will never Return your emails, calls, etc. horrible customer service, horrible customer relations. If you're smart you will STAY FAR FAR Away... Reply to Banfield... well I have already spoken to them on several al occasions and they still haven't fixed it... and until they fix it- they say they will- but to date, 01.27.2020... THEY HAVE NOT FIXED IT. read more

Do not sign up for their wellness plan. It's a monthly fee that doesn't cover anything. It will cost you hundreds every visit for mediocre care. Customer service is worst in industry. Find a local vet. read more

We took our 9 week old puppy last weekend for his first visit. Of course we had to stay in the car due to Covid, which is fine but the appointment took 2 hours. They send home a tick/flea treatment with no explanation or paperwork. We had to call to see what we were suppose to do with it. Lastly, they talked us into a wellness plan to "save money in the long run" After talking to several pet owners we were advised to definitely not go to Banfield pet hospital and were told several disturbing stories. Today we call to cancel our plan and set up with another vet. We are told that we should have cancelled within 4 days of the visit. This was never explained to us nor did we sign any paperwork stating this policy. They next try and tell us we then owe double of what we were told the initial visit would cost. How could anyone trust taking their pet here when they don't even know their own policies and procedures and don't tell you vital info read more

Don't buy the wellness plan! I had taken my dog here for her wellness check. I was told that for her age and even though she was diabetic, she was actually doing pretty well. Two weeks later, she refused to eat and I brought her in to see the doctor. After $248 for blood work, an x-ray, medication, and an uncertain diagnosis, I took my dog home at 11:00 a.m. The vet said if my dog wasn't better in 48 hours to bring her back. By 7:30 p.m, my dog was dead. When I called Banfield the next day to cancel the wellness plan, I was told that my dog had received services that cost more than the premiums I had paid and that I had to either reimburse Banfield $1,000 + or pay the balance of my wellness plan, whichever was less. Of course, they don't tell you this at the front end. They just sign you up and take your money. I will be paying $53.00 per month in premiums until March for a dead dog. You have no recourse with this company. Go elsewhere! read more

Dr Martin is great. He always takes good care of my Yorkie. The staff is always friendly. The only downside is that the wait is usually very long, but this is an extremely busy office. They always take their time with me and my dog, so I don't mind the wait. read more

Dr. Barnette is a fantastic vet! He always takes his time with your animal. He is our only vet and is taking care of both of our dogs. I would never bring my pets to any other vet but him! The staff are great people, and always have a smile on their faces. I will always come back! read more

This veterinarian was awesome. Our cat had been acting weird the past few months and when we took him, found out that he was partially blind. I am so appreciative of the vet taking the time to do a thorough eye exam even though the main reason we came was because our cat had fleas and we needed a good flea treatment. Blindness never even crossed my mind and if the vet had just been looking at ways to help the flea problem, she would have never caught the fact that he's going blind. I am so grateful. She even called me back herself about an hour after we dropped him off to explain to us what was going on with his eyes. Very thorough and great veterinarian. read more

I do not recommend this place. The place stays filthy. I know they're animals but this is a hospital! There's no reason it should be filthy upon opening. The receptionists especially the Asian lady are rude. My dog was perfectly fine. He went there for a checkup and caught ear mites. Now we're paying unnecessary money to have it treated. They called the wrong number when our dog was ready and then treated my mate as if she was stupid for coming to see if he was ready. It was an hour til closing!!! He was there for eight hours! We received no call or voicemails saying he was ready. The receptionist said that we shouldn't have came if we hadn't received a call and that our dog wasn't ready. All along he had been ready hours ago! The doctor couldn't administer ear ointment because she said our dog was moving too much and very "vocal" lmao. They are professionals. I thought they were use to that kinda thing. But what do I know lol? Then the dr had the nerve to try to charge us 200 to administer ear drops. Ummmm no you couldn't even get the ointment in but wana charge 200 for drops we can administer ourselves. Please! Rip off! This place needs to get it together. I will say that the doctors are nice but that's about it... I don't recommend the groomers either. The groomers skinned our dog numerous times and didn't say anything thinking we wouldn't notice I guess. Another time, they gave him a light trim because they said he was moving too much but charged us 60.00 for a haircut without consulting with us first. Just stay away from petsmart unless you're shopping! read more

I brought my dog in on November 14 because she couldn't walk. Her hind legs were crossing. I had to drop her off cause of Covid. When the vet called at the end of the day she wasn't sure what was wrong and thought it might've been a degenerative disease called DM. She had told me she needed and MRI to be sure. An MRI cost between $2000-$4000, I had told her at this time I couldn't afford that. I asked if we could try something else. She prescribed her prednisone for 5 days. I saw an improvement in my dog so I called before her last day of meds to see what the next step was. I left a message with front desk for a call back. I didn't receive a call back for 2 days. Since my dog was showing signs of improving she prescribed prednisone for 20 days In those 20 days I never received a call to check on my dog so 2 days before the meds ran out I called to see what the next step was I was told the vet was out of the office for a week or two. I was told that MAYBE the vet that was there would look at the notes and call me back. It's been 3 days since and my dog is once again crossing her hind legs and cannot walk. In my opinion the vet that I dealt with has no compassion for her patients. I am very disappointed in the way they handled my dog's illness. I will be looking for a new vet read more

DO NOTgo to this place. They do not care AT ALL for your pet's well being. All they care about is the "emergency" pets that are in. (You know, the ones that are standing there ready to spend $800-$2,000.) We were refused care for my dog because "an emergency is in here." A week later we were refused answers regarding my cat (an emergency situation) because " an ACTUAL emergency is in here." Again, unless you're carrying your dog's own head in, do not expect passionate service from this place. Fair warning. read more

Dr. Barnette, Dr. Martin and the staff at Banfield are excellent. We mostly see Dr. Barnette and I love him as a vet. He really takes the time with me and my dogs (they are 10 years old and starting to have more health issues with their age) to be sure we are keeping them in good health and care. I also love that he takes the time to pet them, cuddle them and give them a little attention, which helps relieve some of their anxiety. He listens to my concerns and answers my questions and I really could not ask for a better vet for my 2 pups. The veterinary staff is also very friendly and helpful. You do have to wait sometimes, but that is because it is an extremely busy facility with walk-ins as well as appointments. Typically, if I make an appointment ahead of time I find my wait to not be quite so long. read more