If I could give 0 stars I would. Took my 1 year old husky here after vomiting and diarrhea. After every test done possible and charging me a massive amount of money, they couldn't find anything wrong. Xray supposedly didn't show them anything. I picked him up hours later and they stated my dog was given a shot for nausea and told us to feed him food for a sensitive stomach. My dog seemed fine for a couple days, but once the vomiting started again I found another vet and took him in. Within 30 min the new vet found an object stuck within the esophagus likely causing these problems. We were referred to a surgeon and took him the next morning. Had we not done that the surgeon said my dog would likely not have made it. I get every visit and dr are different, but this is crazy to not see what the 2nd dr saw immediately. As my dog is now in recovery, my husband went back to PetSmart, where Banfield is located in, to find prescribed food for my dogs bland diet. He asked the two staff members at the Banfield desk for help and they stopped their chatting to rudely tell him they don't know where that food would be and they don't work for the store. They then went back to their chatting. I will never go to Banfield ever again and I will tell every person I come into contact with who has a pet to never go here. I will repeat my story so people know this is not a trusted veterinary clinic for your loving animals. This is not a place where caring people work to DO THEIR JOBS. You may not be a PetSmart employee, but you all know where prescribed food is located. I know because one of you literally walked me to that aisle to show me where the expensive sensitive stomach prescribed food was. What a horrible experience. My family has been going to PetSmart for more than a decade. We will never come back thanks to this experience. read more

So follow up today to ask if we could get an RX for fleas and bordatella vax. They said I refused care. WTF ? After two hours with no updates sitting in in my car-- and then the doctor told me he was as lunch" I'm not quite sure how I was refused care. My first words when we checked in was she needed updated flea and bordatella meds. Stay away from these hacks. They told me after two hours they had no notes and couldn't even find my dog's info. Believe me. They are inept at best. . Just stay away. read more

Would not recommend. Had a dog come in for an ear hematoma check-up, completely healthy dog, and my dog died of an heart attack and I know the veterinarian def gave my dog medication and probably overdosed her. She was acting odd when we picked up her up and we asked if she was ok as she was panting non stop and she later died the minutes after leaving the vet. read more

The 5 stars is specifically for nurse Lou at this location. Though we've been coming here for years, I know that she sees so many dogs each month, and she always remembers mine. She knows my dog's personality and her health nuances well. She always makes my dog feel comfortable. Going to the vet. Dr. Hudson is a generally good doctor who doesn't seem to oversell things but will give his honest recommendation. He has helped us with chronic allergies, ear hematomas, and dental issues--so he's addressed a variety of issues. The check-in staff is also courteous. Over the years at certain times, we experienced difficulty making appointments (as some reviews mention), especially during and after Covid for a while. They seemed to be short-staffed--especially vet staff. In general, over the last year +, this seems to be resolved. We can get in for update appointments and emergency appointments easily. Some others have also mentioned frustration with drop off appointments, but this really helps me, because my work schedule doesn't allow me much flexibility for appointment times. My dog always seems happy and fine after spending time at Banfield. read more

You have to drop of your pet for minimum 5-6 hours.... Used to be you were able to come in go in with your pet and go home in less than 1 hour. Also they never pick up the phone so when you come in to pick up your pet you have to beg them to get your pet back because the don't want you give back... read more

Three stars because the nurse was kind and I did get what I came for but taking off stars because the vet Dr. Kaye was extremely unprofessional with horrible bedside manner. This vet knew nothing about the breed of dog I have and also criticized me for holding my dog, after my dog almost fell off the table under their care. They told me my dog doesn't like people and I was like ummm my dog loves everyone just scared of the vet which is normal especially after you stick a vaccine up her nose lol wtf...but my dog actually loves the vet in Tulsa and the nurses there they even want us to come visit even without an appointment if I don't need one, just so they can see us ....so this vet that we just saw two weeks ago ... it's like night and day experiences I had such a great experience at the other vet and this one just kept picking on me they even said I can tell you've never had a pet before after I just explained our elderly rescue passed away in November and that's why we got the puppy ....and I was so offended especially since it seems this person did not like me and just wanted to bash me the judgment was strong maybe it's because I'm a girly girl wearing pink and with a toy poodle puppy .... just don't go here stay away and find someone who doesn't want to criticize you and give you uneducated opinions. Also all the dogs were barking and crying behind the door. They also insist on drop off appointments which is sketchy ... the Banfield in Tulsa weighs and does everything right in front of you and they don't even offer drop offs ...also the one in Tulsa actually researched or knew about toy poodles ...specifically before examining mine. I'm interested in facts not feelings especially when it comes to the health of my fur baby. My husband was offended for me and told me we can't ever go there again I was like, I know... that was like a twilight zone episode lol. I made the follow up appointment so to not raise any red flags or show how disappointed I was and then canceled it later.:: I want to add the receptionist didn't even ask if I wanted the in visit or the drop off and booked a drop off as if ... I would never drop my puppy off to that prison ...I also want to add that I chose the puppy plan with Banfield and since we travel a lot I find it's a great deal ... I know now when my puppy is ready to get fixed I will be flying back home to Tulsa and seeing the other vets one of them is actually from San Francisco but left California ....so I am really grateful for the puppy plan Banfield offers ...but if you don't have that then I recommend Dr. Sandler at Culver City animal hospital he has great bedside banner and is especially good with cats! read more

Currently waiting still for my cat to be even checked in. Crazy that we pay the insurance and yet we can almost never bring them in on emergency (yet this is why we pay for the insurance and the hospital) there is only ever one person and whenever we ask the staff why they always make sure to remind us that they are constantly understaffed or short on doctors or technicians. When we have brought our dogs in before and they are immensely thirsty and stressed from the hours they have to stay tucked in a cage without food and water. At times we've done a drop off at 930 and not been allowed to pick them up until 4 pm when they are ready and yet at times they are only coming in for shots. Something must be done to insure the health and safety of these animals. read more

Banfield Pet Hospital - Cat is in distress been waiting over 20 mins - Veterinarians Near Me - El Segundo, California

Take your fur baby somewhere else. I've been holding off on a review because I like to give people the benefit of the doubt. But today was just a super bummer on top of everything else that's wrong with this location. 1. We were scheduled for an in-person comprehensive exam with Dr. Hudson at 3:30 PM. We arrived and were told that we were 35 minutes late and that he couldn't see us anymore. I confirmed with them that it said 3:30 in my Banfield portal, and I got several calls confirming it was 3:30 (see voicemail transcript and screenshot). We were told it was different on their system (3:00, with no explanation on how it could have gone wrong), then the girl went to the back to see if Dr. Hudson could still see us, but she came back and said he couldn't. We took time off of work, so this was a major bummer. Additionally, the front team didn't seem to care how bummed out we were. It worked out because I was really worried about our pup seeing Dr. Hudson -- he was careless with our other dog. Dr. K was usually our go-to person, but she left (sad cause she was so great!) and would give Dr. Hudson another try since we're paying monthly -- alas, we didn't get to see him. But I'll take that as a sign from the universe! 2. It takes forever to book with them. They don't pick up their phones, and the Banfield website is never up-to-date, which is why the former story sucks even more cause we waited for a while. 3. One time, I brought my other dog to get his teeth cleaned (he went under), and when I got him back, his teeth looked pretty much the same. I also paid to get his nails trimmed while he was out, and he returned exactly the same. 4. When we used to do their drop-off during the pandemic, I would pick up our pup, and he would be SO thirsty (and I saw this in other reviews as well), which leads me to believe they don't give them water for hours. After going to a local vet, I learned that compressive exams do not take 1/2 a day. This concerned me, so I ultimately stopped bringing him in. We won't renew our subscription and will continue to go elsewhere while still paying for our membership. That is how much we are over Banfield. read more

Banfield Pet Hospital - On their system it said 3:00, but on our end it said 3:30. - Veterinarians Near Me - El Segundo, California

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I've been sitting on my review for a month, but my feelings have not changed. Spoiler alert, this ends with my dog passing away. We brought our dog in for an exam, as she was showing a loss of appetite, and lethargy and suddenly didn't want to go on walks. Banfield did bloodwork and said she was fine, her calcium levels were off, but she didn't show signs of anything terrible. Keep in mind, that when the vet called us asking for more info, she kept interrupting us saying "I see, I see". Not listening at all. Should have been my first sign. 2 days went by and her symptoms got worse, ate even less, moved even less, and vomited bile. We took her back to Banfield and another vet didn't find her bloodwork or signs alarming and sent us home with any vomiting meds. I had asked for an ultrasound because something was definitely wrong with her stomach, but the vet said it wasn't necessary, expensive and it would take a month to get it scheduled. I said that cost didn't matter, but he felt it was needed. We had already spent thousands on pointless exams with them and meds. 2 days later our dog got even worse. No drinking, no eating and still vomiting. We immediately took her to the VCA in Hawthorne. When they received the bloodwork from Banfield they were shocked that her symptoms were so easily dismissed. She had all the markers of a very ill dog that needed immediate attention. They did an ultrasound right away (not a month later) and found she was riddled with growths around her liver and stomach. She was so sick by this time that there wasn't much they could do, except keep her comfortable. She passed the next day. I understand that she was very ill and didn't show signs until the last 2 weeks of her life. HOWEVER, the main 2 vets at Banfield are incompetent and dismissive. read more

I have been bringing my cat here since we adopted him last year. 3 weeks ago, we brought him in for his yearly exam & vaccinations. Before leaving, we scheduled for 2 weeks later for his follow up feline leukemia vaccine (we were told that he needed to receive the 2nd dose within 3 weeks). Banfield canceled that appointment; we rescheduled for the following week (3rd & final week). Banfield AGAIN tried to cancel our appointment. We let them know that this was his 3rd week, which prompted them to keep his appointment. Banfield called yesterday to verify his appointment & let us know that we would not need to leave him; that it would only take 5 minutes. Great! However, when we got there, all of a sudden he now needed an exam by the vet. Huh? He was just there 3 weeks ago for an exam & now he needs another? When I told the individual checking him in that no one mentioned ANOTHER exam fee to us, just that he was going to be in & out for his 2nd vaccine, she then told us that bc we don't have their Wellness Plan, THEY NEEDED TO CHARGE US $59 FOR THE VET TECH TO TAKE HIS VITALS!!!!! So, it went from an exam from the vet to an "exam" from the vet tech... $59. For vital signs. And now, looking at my receipt, THEY CHARGED $78.95 FOR THE VET TECH TO TAKE HIS VITALS!!!!!! Sadly, bc of their previous cancellation, we were at their mercy. We were then told that the wait was going to be 30 minutes. Ok. Fine. You have us by the nards. Luckily, the wait was only about 10 minutes. There has to be consistency with information. There also has to be less cancellations. The cancellations are a concern for several reasons: 1) Is it an issue with the vets you hire? Staff? 2) Not one piece of information is consistent. And important information is omitted (like having to pay another exam fee). AND, why was I told the vet was going to examine him, then a vet tech? The whole point of you trying to cancel yesterday was bc the regular vet wasn't going to be there. If it wasn't a problem today for him to be seen by a vet, why was it a problem yesterday? Are you overbooking? Was a more costly procedure coming in? You have to understand that many pet parents have to rearrange their work schedules to bring their pets in - & to cancel for a BS reason, well, that's BS. And now I am FUMING over being told the exam would cost $59, then charged $78.95. Again, no consistency; no communication with each other. It disgusts me that you quote one price & charge another for procedures. Also, my fellow peeps, check Banfield's reviews on the BBB. read more

I took my dog to Banfield for about 3 years for an ongoing skin condition. It got progressively worse and I would never actually be able to consult the vet. It was a drop off/pick up in 4 hours/ nurse tells you what vet says situation. I switched and started taking her to another vet who did literally everything in his power to help her. We tried so many remedies and finally made the hardest decision ever to put her down. I decided that Banfield could surely handle that task and it would be less expensive. It wasn't until then that voila! We see an actual vet and then he proceeds to make us feel bad for putting her down because "her heartbeat is strong". I'm so glad I never have to go back. read more

Love Dr. Hudson and staff. Always, friendly and knowledgeable. My fur daughter loves all of them. They all know her by name Cami.

Showed up at 5:00 after being rejected by 15 veterinarian offices. My husky puppy needed stitches. She is a member of this banfield location and Dr. Hudson refused to look at her cut. No advise, even when I told him it's an 8 hour wait.. this doctor could not spare 5 min. The girl up front was nice enough to sneek me some cleaning supplies. Dr. Hudson, got into vet medicine I'm sure to help. He has sadly lost his way. read more

DO NOT waist your money! i just canceled my membership for my two cat boys. They are money making machine taking too many memberships without being able to properly take care of their members. Your money goes just for yearly check up that you have to schedule 2 months in advance. you should be able to take your pet there when they are sick, but it's impossible because they are too busy and have no availability. This almost cost the life of one of my cats who was sick (possible poisoning). They refused to see him, i tried to wait for someone to hopefully cancel their appointment.... it was a big mistake, my cat got much worse and ended up in emergency care overnight, at VCA. He almost died. 3K later.... he is back to normal. Don't make my mistake! read more

Today was second very poor experience with this pet hospital; it seems hit or miss whether your pet gets good care here. Last year, my dog had a very strong allergic reaction to various vaccines. This was the first and only time she has had this reaction. I called banfield multiple times and barely got a call back. They never offered any advice or showed any care. Today, I wasted an entire day. Dropped my dog at 930am and at 410pm she had still not been seen. I was told it would be an hour before she was seen. 5 minutes later the veterinarian called and said he had completed the "comprehensive". When I dared asked questions, all I got was attitude about how the time was irrelevant to whether he had done a thorough exam. Don't waste your time or money. read more

Never again. We signed our puppy up for a coverage plan with them and have come to royally regret that decision. After his neutering procedure performed by Dr. Gilman complications arose. His groin area was swollen to over 5 times its normal size so we dropped him off to be checked. Later that day we received a phone call from the vet saying he has no idea what it could possibly be and has never seen anything like this before. Next day we took him to get a second opinion and after a very brief inspection and swab it was determined he had a very bad bacterial infection and surgery was immediately needed My puppy is 7 months old,why wasn't he given antibiotics after the initial surgery? How in the world could a vet never have seen a bacterial infection or not know what it was in the very least? Now I'm left to pay an expensive emergency surgery because antibiotics weren't thought to be prescribed and overall lack of knowledge. Oh but charge us $40 to inject anti-inflammatory and tell us to check back in a few weeks... good f-ing idea. Update: After leaving this initial review we called the phone number provided in the response. They told us things would be looked at and that they would follow up with more information. Well we haven't heard back from them for some time now however thankfully we are in contact with a lawyer and we are taking legal action against banfield for the maltreatment and overall horrific experience our puppy as well as us endured. read more

Banfield Pet Hospital - My puppy after coming back from the emergency surgery to remove the abscess brought on by dirty utensils used for his neutering. - Veterinarians Near Me - El Segundo, California

Sherry (Client Coordinator) Sherry was very patient and tried very hard to coordinate information from another animal hospital. She patiently awaited for communication with other animal hospital and rescue centers and made very strong attempts to identify microchip information for my new dog. Give her a raise! read more

Do not take your baby here!! I've been taking my dogs here for a few years now. My chocolate lab ended up being really sick (most likely cancer) and the vets at Banfield did not catch it before it was too late. I took Bear to Banfield TWICE expressing concerns about coughing and gagging and they ruled it out as allergies and old age. After the second time I took Bear to Banfield, they said there was nothing wrong with his bloodwork for x-rays. The day after he was not eating, was very thin, could not stand straight, and breathing heavily. I took him to the ER (a separate hospital to Banfield) and within an hour they told me it was likely late stage lymphoma. He was in horrible shape and I could not bare to look at him suffer any longer so I had to put him down that night. Banfield failed to give the proper exams to Bear and because of this I will not be going back. They are still making me pay $300+ to close out the wellness plan I had for Bear even though their services are shit. DO NOT TAKE YOUR PET HERE. read more

I dropped my dog off for the first time here for a check up. I was very worried to have my puppy stay there, but Erika assured me that my puppy would be taken care of and that I could provide food and toys and anything else to make her comfortable. I signed up for their puppy plan which covers vaccines and the spaying and is super affordable! The nurse, Megan called me and explained that my puppy was started with her series of shots and would come back every 3 weeks for boosters with their registered nurse for a quick appointment. At pick up the counter was a little packed and the gentleman seemed pretty high strung and rushed to check me out. Thankfully Megan took the time to break everything down again and calmed my nerves. My puppy looks forward to seeing everyone at banfield in 3 weeks read more

I have had the Banfield membership for my dog for a couple of years, but we had never had any major problems with the plan before. A couple of months ago I brought him in with some weird symptoms - bloated, diarrhea, vomiting, and limping on his right paw. That was his second time in in a month with the same symptoms - the first time they treated him for worms, which later we found out was not the case. When we brought him in for his second drop off appointment, we explained to the person at the reception desk what was going on with him, and showed her a video of him earlier that day where he could barely walk. She assured us she would pass along the information to the doctor who would be seeing him later that day. A few hours later the doctor called us to get more information on what was happening. We explained everything; that he hadn't been eating well, that that was his second time in and that he had started limping very suddenly. The doctor said he had not noticed his limping; which is obvious because they leave the dog in a crate all day, and probably never put him on the floor, so he never got a chance to actually see my dog trying to walk. We were surprised by this comment, because the receptionist had assured us she would pass along the message that my dog was limping and we had shown her a video of it. He went on to run an Xray, and a blood test. The doctor then calls us and tells us that my dog has liver failure, and that we should rush him to the emergency room. When we pick Cubby up to take him to the ER, they gave us a visit report where they suggested our dog to be EUTHANIZED. With no further explanation, we were given paperwork that says our dog is dying. BASED ONLY ON A BLOOD TEST. We rushed Cubby to the emergency room where they were able to run further tests, and found that Cubby is not dying, and does NOT HAVE LIVER FAILURE. Instead, he might have developed an autoimmune disease that is 100% treatable. It's been a couple of months, but Cubby is fine and healthy again. It took me a couple of months to call Banfield to cancel my plan due to the stress of dealing with the process of learning what Cubby has. When I called, they told me that I would still have to pay for 4 more months before my membership was canceled. I explained the situation, and that I no longer trusted their service, and the lady on the phone said she could void one payment because of the INCONVENIENCE. Now I am to pay almost an extra $300 for a service that I no longer trust or recommend. Here is my point; an inconvenience would be me waiting an extra hour to see my dog. An inconvenience would be an establishment not taking the type of credit card I have. Telling me my 7 year old dog is DYING and should be PUT DOWN when this is NOT the case, is not an inconvenience. It is malpractice. I write this review worried sick for the amount of people that might not have access to further information, and might just trust what the doctor says without questioning and making the most hurtful (and maybe unnecessary) decision. I am canceling my plan, paying the $300 they require in order for me to do so, and never signing up any of my dogs to this "wellness" plan again. read more

Banfield Pet Hospital - Veterinarians Near Me - El Segundo, California

I'm specifically writing this review for Sherry (Client Coordinator). Banfield Pet Hospital is very lucky to have such empathetic, friendly, kind, and super sweet employee like Sherry. Our dog Daisy has unfortunately been diagnosed with a heart murmur and today the poor girl was having a coughing attack. I called Banfield in a panic and Sherry heard the fear and stress in my voice and squeezed us in to an already tight schedule. Sherry could have easily turned us away, but instead, Sherry took the time to listen to me and gave us a same day appointment. Thank goodness Daisy is ok and started her on medication. We're super happy with the service we get at Banfield. I want Sherry and Banfield to know how much I appreciate them. Thank you to the doctor who treated Daisy and for answering all of our questions. Thank you for your kindness, Sherry!! read more

we have been bringing our Pets to PetSmart in El Segundo for years. The last visit for out old cat was very interesting. We went just for a nail trim and after being told had to bring her another day they finally took her in with our long history with them. Then they called and said she was due for her comprehensive visit. when we picker her up the Vet told us she was covered in fleas so they doused her with flea medicine. I told him she does not go outside and we have seen no evidence of fleas anywhere in the house, she hasn't scratched herself nor have we been bitten. He said we probably brought them in. Went through everything she sleeps in or on and could find not one indication we had fleas. He also gave her fluids because he said she was dehydrated. Not sure if I believe any of it now. Beware of these things when you bring you pet in. Seems like things have changed at PatSmart. $$$$$ read more

I can't describe how upset and disappointed we are with today's services at your location. I brought Snoopy back to remove the sutures to find tonight that the front teeth extraction area still has the purple material in it. How is it that the staff does such a poor job? Shouldn't the medical records be checked prior to this simple procedure? Why is it that I have to be inconvenienced once again to bring him back and have him go through another stressful time to get this corrected? What about my time and auto fuel that I have to waste for this? Please advise as to how your office will handle this? Perhaps, as I have requested Emma this morning, if I could have been in the room with Snoopy for that short period of time instead of brushing me aside once again, so you he can be hurried out through the back office.... What would it take to be able to expect normal customer service, instead of this substandard, sloppy, assembly line type of business? I will need to escalate this to your corporate office and request compensation... read more

It was finally time to have my adopted kitten Leo neutered & this is how it's going. First, his appointment was at 7am on Saturday Oct. 22, 2022 so he couldn't eat anything after 10pm Friday night. Once I arrived, I rang the bell as requested as the store was not open. Although workers were inside no one acknowledged the bell. I started to become frustrated as on Saturdays I normally take my son to get a haircut & to be the first client in the chair I needed to be at the barber by 7am. After 15min of waiting & ringing the bell a worker came & let me in. Anyway, Saturday morning my cat was very frustrated as he normally eats about every 3-4 hours. I wanted to give him a small amount of food so bad but I knew that could possibly cause complications so I didn't give him anything except water. Once we got inside the process was pretty simple but Leo was still very agitated. I was asked if I wanted his nails clipped & if so it was an extra $19. After an entire work day (approximately 8hrs) I picked Leo up. I was charged approximately $40 total which included the nail trim that I agreed to. Furthermore, I was told I had to pay for the collar/cone & one Onsior tablet which wasn't explained during drop off. Keep in mind the insurance is somewhere around $56/month which was paid in full for Sept & Oct as I purchased the insurance to cover neutered services in Aug & late Oct was the first available appointment. I asked the clerk will the insurance automatically switch to the kitten insurance which is about $30-$35 month & she said yes. I was asked if I had any concerns & I expressed I'm still concerned about his right eye which he's been brought in for previously. The clerk stated Dr.Hudson recommended I take him to a specialist but there were no recommendations of known specialist or any other information given. Once we got home he basically was having a tantrum. He somehow managed to get the hat off multiple times & I kept putting it back on. He eventually gave up & just laid down. I think he was just about tired of me & my camera in his face. He's definitely not eating like he used to & he'll begin trying to remove the hat when trying to eat on his own. Today I decided to feed him by spoon & he was very excited. He immediately went to sleep after eating the whole can of food & being wiped down. 10 days later he was brought back for a check up. It initially took about 20min but when he was brought out he still had the hat/cone around his neck. He was then brought back inside & the removal took another 10min. Although the clerk was apologetic I'm reaching my "go elsewhere" point. read more

Banfield Pet Hospital - Veterinarians Near Me - El Segundo, California

On Thursday we had to put our sweet pup down and we were so gracious for how the staff at Banfield cared for all of us on this awful day. Dr Hudson always took the time to call me when I had concerns. And when we were bringing her on that day when another vet was covering I was worried she'd not be as kind. But she was amazing. She had to deliver the news..aggressive metastatic cancer. And the staff...just so gentle and caring in dealing w end of life care. read more

My cat, Salem, finds the staff here very comforting. From the technicians to the vets, thank you all. We are all blessed to have a wonderful staff here at Banfield. Thank you all for all that you do. My cat always leaves in a good mood and she isn't mad at me when we get home lol read more

I have been taking my dog here for years and I know how much Dr Hudson has help our family by taking care of my dog Otis. He has help my little guy from the first day I got him. When he ate some rocks and needed an emergency operation he was able to get them out and to this day I can't thank him enough for that. I would highly recommend these people read more

I've been using Banfield for a few years now and have been very happy with them. Everyone at this location has been very professional, very thorough making sure we understand everything, and nice. I love the wellness plans. I had my dog on one and now my cat. They make pet healthcare more affordable. read more

Banfield Pet Hospital - Veterinarians Near Me - El Segundo, California

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Still going here and still get the same care. My dogs been coming here for years, Dr. Hudson is his buddy. He didn't even want to leave today because he's so comfortable there! Meghan and Lisa are both wonderful people I dealt with today at our visit. Thank you Banfield for always taking care of my baby! read more

Staff is nice and a few of their prescriptions worked for our dog. However, their recommendations always felt like a way for them get more money out of us. The last trip we took, and will be taking, our dog was returned to us smelling like urine and very thirsty. We were given little more than "it could be this, that, or something else" and that they could check for all of these things for a total of about a $1000. They charged us for a urine test they couldn't even get any results from because they messed it up. We got some antibiotics to attempt to fix the issue. They then tried to schedule another follow up for no reason. Pet care is sub-par as we never get a conclusive answer without having to pay much much more. Wouldn't recommend. Just find a good local vet that actually cares a little about your pet! read more

All staff courteous and efficient. Dr. Hudson extremely knowledgeable and compassionate. Great service. Not trying to sell products.

The staff is always super nice, however every time I call, I always get the voicemail service - and I call during regular business hours. I've called 20 times today and was able to connect to Reception one time. In addition, it's very hard to get a quick appointment. My dog was very sick and when I called to make an appointment, they didn't have any availability until 2 weeks away. They suggested that if I had concerns to take my dog to an emergency vet. Since I pay for wellness plan with Banfield, and my dog wasn't extremely sick, I didn't want to take him to an emergency vet and have to pay a lot more. I reached out to the vet chat, but they suggested to bring my dog into see a vet. I'm giving 3 stars because I feel that it's very difficult to speak to anyone and get a quick appointment. read more

No one ever picks up the phone. No way to get in touch with anyone to check on your pet if they're in their care. Should be at least 1 person at the front desk to be able to answer phones. I even left a message on their voicemail but no one called me back read more

Today, 10/2/2014, my dog, Lexi, one of my best friends for the last fourteen years, was put to sleep. The wonderful staff at Banfield made this heartbreaking experience, manageable for me. From the expert and loving care they provided to diagnose the problem, to the consideration and sympathy I was given, to be with Lexi before, during and after the whole affair - words just can't capture the feelings I'm experiencing even now, as I compose this review. I'm not suggesting that Banfield is the place to bring your beloved pet to be put to sleep - I'm merely pointing out that the staff was awesome in how they handled the whole situation where I came in knowing something was wrong - hoping that it would all be okay - to leaving without her because I promised her that I wouldn't let her endure any pain and suffering should there be any complications in her old age. As for the cost - if you're a fellow animal lover, you know cost never comes into question, when it comes to your beloved pets. Send me a PM if you want to know. When it's my time, I hope those last moments of my life are as nice as Lexi's was. read more

this location absolutely won't answer the phone. I have tried 15 times over 4 days, different times of day. I have left numerous messages with no return. they obviously are overwhelmed, which most likely translates to poor care for our pets. I highly suggest finding somewhere else. read more

I can't speak for surgeries done at this location since I had my dog neutered somewhere else. But on numerous occasions I have gone into the location and I love dr Hudson, the techs and the girls at the front desk. Yes, he doesn't make much eye contact but he is very informative and patient with you. There is a ban field even closer to me but I would much drive a few extra miles and bring my 10 pound yorkie to this location. As to the front desk girls, I've never had an issue with them. I always call asking questions and they're very patient and they make sure you understand what they're saying. read more

Our 11 year old Lab Jakke(our fur baby) has been treated at this location for the last few years. Dr Hudson and his friendly staff...Erica, Suzanne & Vera get 5 stars. They treat our dog like family & are genuinely concerned about his health. Even when we just come in to pickup a prescription without our dog with us they ask how is he doing! We are pleased with the awesome customer service and Care for our dog that everyone at Banfield El Segundo demonstrates. Thanks Guys! read more

This 5-star review is for the professional attention and services provided by Dr Liu and her tech. One of my cat caught a nasty, sneezing n wheezing cold. Then her sista from another mista also showed signs of sneezing. The Banfield frontdesk team managed to squeeze us in on a busy Friday. Upon arrival, the little one peed in the car cuz she does that, in addition to meowing like she's being tortured by the KGB lol. The frontdesk team was so understanding and helpful. They offered to let me wipe and tidy her up in an exam room before my actual appointment time. Overall, Dr Liu was very informative and patient. We walked through all of their symptoms, discussed their food/lifestyle routines, and then carefully opted the most suitable medications for them. She was very considerate about my concerns and expectations. Over one hour of undivided attention! Dr Liu never left the room...all in all, a pleasant experience. My one hesitation is the pricing structure for Rx meds at Banfield. It's almost 4x what you see at online Rx sites. But you get what you pay for: the peace of mind that the meds are not fake or sourced from questionable countries. I did get a free 1st exam using their online coupon and the second kitty's exam fee was discounted. That helped offset the pricier Rx. read more

Banfield Pet Hospital - Veterinarians Near Me - El Segundo, California

You could not find a better vet for your pets. I've been to many Banfields and vet clinics in Southern California and the El Segundo Banfield is the best by far. Dr. D is compassionate, kind, and genuinely concerned about the health and well-being of both pets and their companions. The staff is polite and respectful. If you don't have an appointment, they will fit you in. If you have concerns, Dr. D will stay with you until you figure out the best way to treat your pets. She's an excellent vet and a wonderful friend to our furry babies. Unlike some vet hospitals, they are not salespeople. If your pet genuinely needs treatment, they help you figure out the best strategy rather than try to get a ton of money out of you. I travel more than an hour each way because I trust the vets and the staff to help me take care of my babies. There is another Banfield less than 2 miles from my house, but I refuse to take my pets to any vet other than Dr. D. read more

I realized my dog probably had worms over the weekend so obviously I wanted to get it taken care of as soon as possible. My regular vet was closed and I was unable to get ahold of them so I reached out to Banfield because I wanted to get him seen as soon as possible. Banfield assured me that everything was going to be okay and they made time to see him the next day - even though I was a new client! I am a first time pet owner so I had a lot of questions (probably some dumb questions and excessive and annoying ones too) but they showed no signs of annoyance - they were very patient with me and answered all of my questions so kindly. I also work full time so when they called about my dog being ready, I was unable to pick him up but that didn't phase them either. They said it was no problem and that they were happy to take care of him until I was able to pick him up at the end of the day. Everyone at Banfield was SO nice and seemed to genuinely care about me and my pet. I would recommend Banfield to anyone - in fact, I WILL be recommending Banfield to everyone I know who has a pet - and I will be switching to them as my primary vet. read more