I am writing this specifically because Valerie at the El Segundo PetSmart (in the aquatic/fish section) is an absolute superstar and needs to be officially recognized by the company. My family and I came in already having a 3-gallon tank with a Betta fish, but we were looking to upgrade to a larger setup so we could add some dwarf frogs. Valerie was incredibly sweet and immediately took us under her wing. She didn't just point at a shelf; she provided a masterclass in fish care. She was so knowledgeable about the entire ecosystem--recommending the perfect snails, explaining the specific sand and soil needed, and showing us exactly which aquatic plants provide the best oxygen for the frogs and fish. Honestly, her expertise was so deep that I actually asked if she had gone to school for this! She made my entire family feel so comfortable and confident in our new hobby. It is rare to find someone in retail who is this passionate and educated. I truly hope management reads this and realizes what an asset they have. Valerie is doing an incredible job and 100% deserves a raise, a bonus, or a promotion. She is the reason we will be loyal customers to this location. She needs to be acknowledged for her hard work! read more

PetSmart - Pet Stores Near Me - El Segundo, California

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Great place for fish, pet supplies, and pet training. Wide selection of for all of your pet needs. I highly recommend this store! read more

PetSmart - Pet Stores Near Me - El Segundo, California

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They are wonderful and well priced. Betty and Dwayne are my favs!!! That said, they are all great. read more

PetSmart - Larry - Pet Stores Near Me - El Segundo, California

Well me no find what me looking for spray or gel for wounds because a cat in house got scratch by a foster but give good rating because the cats in store read more

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Always a delight to get puppy groomed. Tiffany and Karina are awesome. Even though my pup is always escaping she always shows off her grooming. read more

PetSmart - Beautiful grooming happy puppy - Pet Stores Near Me - El Segundo, California

I've come here for Banfield, puppy training and for purchasing dog needs. The staff is always kind and helpful. I've had good experiences. The doggy training classes are great, Lori is a great trainer. read more

While the services are great, making an appointment on the phone is impossible! They make you wait over 30 minutes most of the time. I just go in and make the appointment myself. Phone attendance Harley is available. It's very frustrating. read more

This location is not tan well. I talked to the onsite mgr tonight who didn't bother to answer the phone with her name and made every excuse in the book for why a groomer didn't return two phone calls over the span of 3 business days? Really? And you value my business a company who rarely offers coupons for grooming or points customers in that direction . Not happy with her non chalent attitude towards bad service and she didn't even attempt to provide any better service instead suggested I cut out one service to get a reduction versus offering me a percent off. There's plenty of grooming salons in town. Shes ok with groomers not responding to calls. read more

I went in today to ask for the proper necessities a reptile I just got needed. First I approached a man and he gave me an attitude stated he didn't know anything about what I was asking. He then went to go get someone which I waited about 8 minutes. I assumed because he called someone for me that this person was going to know about the reptile.. no, this employee pulled her phone out, asked CHATGPT all the questions I asked then went to tell me as she knew what she was talking about. People wonder why they don't get paid well, or annoyed with how AI will eventually take over the world.... Well unfortunately if you're hiring someone they don't need to know anything they can just use their personal phone and ask CHATGPT. I came here because I didn't trust Google and wanted the best care for this animal. If you're hiring people , please at least hiring someone with the basic knowledge of their position. read more

PetSmart - Pet Stores Near Me - El Segundo, California

I was anxious to bring my dog for a cut after another failed groomer experience. However, after speaking to Tiffany I felt at ease. Tiffany was very polite and she helped during his grooming appointment along with another male groomer. I strongly recommend bringing your pet to this location. While I was waiting for him I also spoke to two other clients who drive 3 hrs to this location to get their cats groomed. read more

Took my cat in to get groomed and I was initially happy until I realized my cat brought home a flea infestation from there. All of my animals were treated consistently and before I took him in to be groomed. He was the first to have fleas (he's an indoor cat). Now I need to treat all of my animals. I will definitely not be returning because this place isn't clean. 2 stars because the groomer was kind. read more

Maybe have a volunteer actually nearby for the cat adoptions? There was a group of old ladies hogging all of the time with the cats and, when I assumed it was an open sort of thing, they were really rude in pushing me out! Need to be more on top of it over there with that. read more

My mother passed away and left behind a senior dog, who I brought out to California to live with me. He needs a considerable amount of care and medications, but I'm happy to provide them; having him here is like carrying a heartbeat of my mother's life into my own. After a grooming session at this PetSmart location, the groomer was annoyed and let me know they needed a bit of assistance helping the dog stand (he's old, but can stand and walk) and that I should choose a mobile groomer from now on because a mobile groomer would be more equipped for this. I have no idea what that means. I left the store feeling very guilty. I recently heard a groomer call into a radio show and mention that groomers are used to being pooped and peed on and bitten--it's all part of the job--but apparently arthritis is a bridge too far for PetSmart El Segundo. I'll now choose to take the dog somewhere else, not by choice but because I've effectively been banned. They made it clear: age and compassion aren't welcome here. read more

I'm so sad when I have to come here and pick food up in a pinch. They still sell parrots. It's 2025. We know that they have the intelligence of toddlers, yet they put them in a tiny cage by themselves all day and then sell them to people who don't know how to take care of them. It's so depressing. Please stop selling parrots. Just stop. read more

This PetSmart was home for my 2 dogs. But now I will be changing locations. I took both of my dogs to get their bath and full haircuts and when I picked them up they looked horrible. One dog you can tell that she was just shaved down the middle and the other dog was just a complete mess. I requested the teddy bear face for my multiple and this is what I got instead. read more

PetSmart - Sassy - Pet Stores Near Me - El Segundo, California

I'm giving this review based off of my experience. The grooming salon took my baby as a walk in on the same day. I was reluctant to go back to PetSmart because of my experience at the Hawthorne location but I'm glad I was able to give petsmart a second chance with a new fur baby. This was my babies first hair cut and she came back looking very clean and well groomed and didn't try to up charge me and give me an excuse upon pick up or even at drop off. Thank you to Lily for handling her grooming services. You did an amazing job. My baby came back super energetic and hyper which was not what I was expecting, which meant she was taken care of. I will be going back to this location specifically to handle all her grooming needs. They told me they were gonna see if they would be able to give her a haircut since it was her first one, if not it would just be a trim and bath & when I picked her up they were successful in doing so. AWESOME JOB, Lily! read more

PetSmart - Pet Stores Near Me - El Segundo, California

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Thank you Lucy C from grooming for helping my dog with her glands problem and for her beautiful haircut. We really appreciate you and I loved how she stayed in contact and keep me updated on my dog. Thank you again read more

PetSmart - Pet Stores Near Me - El Segundo, California

Went in to buy fish tank filter for 10 gallon tank. Kids then decided they wanted to add 2 more feeder fish to the 6 existing ones in the fish tank. Riley, the "acting lead" refused to sell us 2 of these feeder fish because she felt the 10 gallon was not enough space for 4 of these species. Yet in the tanks they have over 100 feeder fish, (4 of them were dead and my 4 year old saw them dead on top of the water). If these feeder goldfish are feeders for other species, how can Riley decide that 4 fish in a 10 gallon is cruelty. I didnt know she worked for PETA, where i think she should go work. When I was there earlier, other people bought 8 goldfish in one bag and I didnt hear that Associate ask them what type of tank they had, etc. I was in there buying a filter for the tank, so how does that not show Riley that the fish are being adequately cared for. I bought the tank there, along with gravel, plants, tank accessories and the 6 goldfish and I was not denied the goldfish or sale. Terrible customer service and I will calling corporate when they open in the morning. read more

I usually get a great service from this branch and I will still rate 5/5. Just want to share my dissatisfaction with one employee when asked politely to open the door since I dropped off my pup at Banfield, there was no response, no eye contact. I thank her twice before leaving the place and still didn't get any response, smile or eye contact. That was an awful experience! I am looking forward to getting a better one when I pick up My pup later on. read more

I just recently brought my fur baby Kristyna for grooming sessions with her groomer Daija and once again Daija did not disappoint! Thank you again Daija for an outstanding job well done. read more

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Pathetic service. We took our pet here for grooming and will never ever choose this place again. I asked them to cut 1/2 inch, but they literally shaved him fully. They cut one eye brow and didnt cut other. They threw his soresto flee collar and when asked about it, they said "sorry we lost it and i think someone threw it". How insane is that. There was not even any remorse from anyone in the store. Will never go to this store again. read more

PetSmart - Pet Stores Near Me - El Segundo, California

I purchased a fish tank here. It leaked over night and my fish died. When I tried to return it, the manager told me that they could not look up my receipt because they just changed systems. My fish died because the fish tank they sold me leaked over night. When I tried to return it I was told that I had to buy a new one. read more

I got a gift card from one of grand-paws friends so I had grand-paw drive me her and I picked out some treats, grand-paw gave the cashier my gift card and I got my treats, I couldn't wait until we got home so as soon as we were in the car I made grand-paw open then so I could sample them. They were yummy. After we got home I shared them with my friend Nemesis. Very friendly staff, they all say hello to me and my grand-paw. Highly recommended and approved by Nova the dog as typed by grand-paw. read more

New to the area. It was your typical PetSmart. I was happy to see the pet hospital in the back. They had an assortment of dog stuff, that I would need. Except other sizes of Royal Canine for English bulldog. I wanted a smaller size bag but those options were limited. Enjoyed playing on the app where I got a 15% discount off my purchase. The person at the register was cheerful and helpful as well. read more

I went to PetSmart to get my Yorkie groomed. They did such an amazing job, and finished faster than expected. My dog looks so handsome. I was also glad to see the stylists having fun and enjoying each other's company while working. The energy was great and so was the service. I would definitely come back. read more

We were helped by the manager, Gabriel. He was efficient, courteous, and brought a lot of energy to our questions. We have a four month old puppy so we needed a carrier and some other things and he helped us with that. read more

My favorite place to take my dog for grooming. They're really nice here and always keep him safe.

We are new dog owners (4 y.o. Husky mix rescue) and new to PetSmart. We have been so impressed with this store. They have a great selection of affordable dog food, toys, and other necessities. In addition, the staff is very friendly and helpful. Today, we had a private lesson with trainer, Tory, who is phenomenal! She was so good with our dog and we learned a great deal about getting him to follow commands through positive reinforcement related to not pulling on his leash when walking. We highly recommend Tory and will be signing up for her group training classes that cover multiple other commands for manners and appropriate behavior. Thank you PetSmart! read more

Karina is great. I drove out of my way to come to this PETSMART based on her reviews. She did such a great job grooming my dog. Plus, she answered all my questions about anal glands lol! She is very knowledgeable and sweet with my dog. I hope she's always available when we need our next grooming!! Oh, extra shout out to the nice checkout guy up front with the tattoos on his arms. :-) read more

absolutely do not recommend having your animals groomed at this location. we took our ten year old 3 1/2 pounds yorkie in for a wash and cut and they burned her neck badly with the electric razor. They also couldn't care less and are making difficult to get a refund. read more

PetSmart - Pet Stores Near Me - El Segundo, California

Took my dog Cairo to get groomed - and this is what i ended up with (see pics) - my dog got injured while under their care and they had the nerve to (1) call me and say he is bleeding and if i could come pick him up and take him to a vet because their vet, Banfield, did not have any room to which I replied "you actually expect me to come and put my dog in the car bleeding and drive around town to find a vet to take care of him when he got injured under your care?" (2) they would only cover the cost this time, but any additional cost for follow-up visits would be at my expense - to which I replied "yeah right". Now when they told me that he was bleeding and he would not stop bleeding I asked did he need stitches and they replied no but one week later when I took him for his follow up visit the doctor informed me that he was still bleeding and needed stitches, and that they would have to sedate him to put the stitches in and the cost would be $447 now the doctor said since he got injured at Petsmart, PetSmart would pay for it but a few minutes later the nurse comes in and says that PetSmart would not be covering the cost and I can either pay the $447 to have him sedated and stitched or they could just change the Band-Aid. Of course I said no if he needs stitches you're gonna do stitches but I'm not gonna pay for it. PetSmart is gonna pay for it, can you please go get the store manager and she agreed I sat there for about 20 minutes (manager was probably talking to her District Manager) and eventually the store manager comes in and tells me that they will pay for the procedure, but going forward I will be responsible for the cost and I can no longer bring my dog to PetSmart for grooming, my response was "so in retaliation for you having to do what is legally your responsibility (if your pet gets injured while in someone else's care, the person who's care that pet is under is responsible) you are going to penalize us by banning us from coming back (but of course, why would I wanna bring my dog back to them for grooming). I went on further to say that "not one time did anyone call to check on Cairo - and initially you wanted me to pay for it". So the moral of the story is "if you take your dog to Petsmart and your dog gets injured because of their negligence or not, you will either pay for those damages out of your own pocket or be prepared to never be able to bring your dog back to PetSmart. Now how is that for CUSTOMER SERVICE? By the way, I took Cairo for his second follow-up visit and his tail is still not healed - they see more blood which means he still has to wear that bandaid on his tail and that cone on his head. Perhaps it's because they failed to render proper care by neglecting to give him stitches in the first place. BUT TRUST ME THIS IS BY NO MEANS OVER! read more

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Went to this location in the middle of the day employees were super nice and helpful. Forgot something and went later in the evening, customer service very poor. One register was open only which is fine, no biggy. I wasn't in a rush, but the cashier was not nice! Young lady with glasses. Maybe she was having a bad night. read more

called to do a self wash and was told that if I got there after 5:15, I'd have to be done by 6. so I drove 2 minutes and got there at 5:31. I was told that they take the last customer at 5:30 and that even though I was told something different in the phone, that they do have that listed on the front door. I'd never been there before so I'd never seen the front door. the store is open until 7 and the self dog wash needs to be done by 6. I told them that I would be done by 6 and there were 2 tubs open but they still said that was "the rule". I will never go there for anything and neither should you. the worst customer service I've ever seen. the manager should be fired. read more

Love this Petsmart never a long line parking is always easy and the employees are always nice and greet you when you enter. I definitely am Pro Petsmart not a fan of Petco and this store is definitely one of the best! read more

First time taking my puppy to get groomed, and Gerry at this location did an exceptional job! My Ziggy was timid at first but quickly warmed up to the crew here. I love the fact that everyone seems to have a passion for pets, professional, and experts at what they do. Ziggy was so scruffy so he was in terrible need of getting cleaned up with a good bath/grooming. Gerry really exceeded my expectations and Ziggy looked like a million bucks when I arrived. Didn't even recognize him, lol! I'll be a regular here read more

The parking lot is huge. Park further away if you don't want any car next to you. I walked around inside. There is a pet hospital inside. Wow, that's very nice. While many customers bring their pets into the store, air is good and not smelley. I bought some more fish today. I was gonna buy one a fish but decided to buy two fishes so they can play together. Let's hope they will live a while on this earth. There was only one cashier and she is very friendly. read more

This review is solely based on their live animal sales. DO NOT BUY any live animals from this store or else you will regret the costly vet bills that follow. ALL animals sold at pet smart come from horrible animal mills. Mass produced with terrible genetics. We got two bearded dragons 3 years ago and after $$$ spent, they came down with extremely rare fatal diseases. One had gout after 1 year!! Just had to put down my other one after 3 years. Im extremely sad and devastated. Did everything by the book but they are predisposed to diseases because of their genetics! I've seen so many poor bearded dragons on display at this store that look like their dying. Same goes for the rats, hamsters, birds, etc. Do a google search on where Pet Smart pets come from, you will be shocked! If everyone signed petitions and stoped buying these animals Pet Smart would be forced to stop. Encourage rescue only adoptions. Educate the public on the importance of adoption. Support local rescues and allow them to hosts more adoptions for ALL animals at your store instead. Never buy, always adopt from a rescue. Go to PetFinder or AdoptAPet dot com. RIP all the unnecessary deaths of animals from this store. read more

PetSmart - Dying baby bearded dragon for sale!! Inhumane supplier, don't buy live animals!! - Pet Stores Near Me - El Segundo, California

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Horrible. Waste of money do not come here for a grooming my dog is so patchy hahaha he's still a hood boy but I spent $100 on a haircut just for me to go home and fix myself... Never coming back here again for a grooming read more

PetSmart - A hack job lol - Pet Stores Near Me - El Segundo, California

As is the case with all PetSmarts this location answers all of the needs that you may have for your pet. This is a large location and the aisles are all fully stocked and well organized. The store is located the large shopping plaza right off of Sepulveda Blvd. in El Segundo. Due to the fact that there are a number of businesses located in the shopping plaza, they have a very large parking lot, thus parking will never be a problem. The great thing about this location is due to the fact that there is so many other important businesses surrounding it, you will be able to do all of your shopping in one location. The staff at this location is always happy to help you with any questions you have. And, due to the fact it is such a large chain store, you will be able to find all of the things you need for your pet. They have a very large selection of items for your cat, dog, fish, and pretty much everything else. Therefore, this is a highly recommended location and a good place to get all the things you need. read more

Came here on a Sunday afternoon looking to purchase a hamster and some supplies. Was pretty busy with animals up for adoption and people bringing their dogs in for grooming. Nevertheless, there were several friendly employees around that asked if I needed help finding anything. Store was clean, organized, and well stocked from what I looked at. If you're looking for hamsters, birds or other small animals, they had a good selection to choose from on the left side of the store. I ended up buying a Hobo Dwarf hamster and several other accessories like a hamster wheel, chew toys, food bowl, and water bottle. All easy to find and pretty much all fully stocked. Employee helped me choose the hamster I wanted and let me hold onto the one I ended up getting. Everything went smoothly and I will be back here for future purchases! read more