Banfield in Midtown is the best veterinarian clinic around. [[HIGHLIGHT]]It's easy to schedule. The veterinarians are really kind and it's easy to book![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Dr Taylor is very attentive and personable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Last time I took my puppy to Banfield he ensured I was updated every step of the way and that put me at ease.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Although Banfield is a big company, the unit at midtown feels family based as they treat my pets by their names and they make sure I feel the family vibe they provide!![[ENDHIGHLIGHT]] Thanks Banfield and Thanks Dr. Taylor! read more

I've had ongoing issues with this Banfield location that make every visit a frustrating experience. On average, I wait at least 30 minutes to check in even when I have a scheduled appointment time. [[HIGHLIGHT]]The online booking system doesn't seem to reflect actual in-person availability at all -- after you book, they call you to "confirm" whether that time slot is actually real.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's a complete waste of time to book online if someone still has to call and verify it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The communication here is abysmal.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Most recently, my dog had a follow-up appointment for an infection, and the doctor never told me I needed to stop applying the ointment 3 days prior to the visit.[[ENDHIGHLIGHT]] So after waiting almost 30 minutes to check in, they informed me my dog couldn't even be seen -- because of something they should have told me in the first place. [[HIGHLIGHT]]This is just one of several examples of poor communication and disorganization I've experienced here.[[ENDHIGHLIGHT]] I only continue coming here out of convenience, since there isn't a closer alternative. If there were, I'd be taking my business elsewhere. read more

Banfield midtown is an absolute joke. For years I went to the coral way location but recently switched because midtown is closer. Their computers are always broken, they had me fill out medical history by hand after I've been in the system for 6 years, [[HIGHLIGHT]]won't validate parking after 30 minutes (and they are slow)[[ENDHIGHLIGHT]], none of the staff know what's going on (can't see appointments on their screen), I could go on forever. Save your time and make sure to see a different Banfield location. read more

Banfield Pet Hospital - Front desk - Veterinarians Near Me - Miami, Florida

This has been a completely awful experience. My dog has visible head swelling, which is clearly an urgent medical issue. [[HIGHLIGHT]]I had an appointment scheduled today at 10:00 a.m. Yesterday, Banfield called me to reschedule because the doctor supposedly wouldn't be available. I adjusted my entire schedule and moved the appointment to 11:00 a.m. as they suggested.[[ENDHIGHLIGHT]] I arrived on time for the 11:00 a.m. appointment and was then made to wait 40 minutes, only for staff to tell me that the doctor at this location was in surgeries and my dog would not be seen at all today. So let me be clear: [[HIGHLIGHT]]They gave me an appointment, moved it themselves, had me come in, made me wait, and then told me they couldn't see my dog.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]At that point, they told me to drive to another location 30 minutes away, which is completely unrealistic when my entire day was already planned around the appointment they scheduled.[[ENDHIGHLIGHT]] If I had known this earlier, I would have taken my dog to another veterinarian where she would have actually received care. I am paying $60 a month for a wellness plan, and yet when my dog actually needs medical attention, Banfield shows zero consideration for my time, my schedule, or my dog's health. Emergencies should be handled with urgency and transparency--not poor communication and wasted time. This experience cost me time, money, and emotional energy, and worst of all, my dog still did not receive the care she needs. Completely unacceptable. read more

Stay away... stay away. Absolutely awful care, it's like a factory they upsell you on every possible thing. Banfield is not what it was. My dogs have been going to a Banfield for 15 years with incredible care. This location is a nightmare and a disaster. read more

[[HIGHLIGHT]]I brought my dog for her appointment today and was told that she doesn't have an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I told the lady that I confirmed by text and phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She stated that they don't send text messages for appointment confirmation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I showed her the text and she had nothing to say about it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She stated again that there was no record of my dog ever having an appointment today[[ENDHIGHLIGHT]]. read more

Banfield Pet Hospital - Veterinarians Near Me - Miami, Florida

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Dr Donovan Taylor tied my dog up in a waiting room alone for an hour and when I picked him up he is covered in blood and lesions. He has a pool of blood on his neck and looks like he was beaten. I am beyond words an will be reporting this dr and staff to the state vet board. Completely in shock, we took him to have his ear cleaned and get him back bloody and cut all up read more

Our cat had a bite on her tail from fighting with another cat in the neighborhood, a bite on the tail costs $1100. We opted for the wellness plan, DO NOT GO THAT ROUTE. They charge a small fee up front, but try cancelling the plan and they take you to the cleaners. The service at the hospital was great, the bait and switch was criminal. read more

I never write reviews or rate things. Ever. But this still weighs on me after several months and after seeing these reviews, some of which recount similar experiences, I feel compelled to write. We brought our cat early for her appointment for her wellness check etc. She was sort of feral and always required sedation (of which they were aware) before any visit, so she would remain in her carrier until being seen. When we arrived we were told that none of the vets could see her because the manager had overbooked. 1. [[HIGHLIGHT]]I should have received a phone call to reschedule if she wasn't going to be seen.[[ENDHIGHLIGHT]] 2. Not my problem that the manager overbooked. 3. [[HIGHLIGHT]]They didn't apologize and had an attitude that I was displeased.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So they rescheduled her for the following week and promised this would not happen again.[[ENDHIGHLIGHT]] Fast forward to next week: I arrive early, to be told they did not have an appointment for her, and I was furious. Then magically they had an appointment but told me the vet had an emergency surgery and wouldn't be able to see her until end of day and couldn't sedate her until then, which meant she had to stay in her carrier all day. [[HIGHLIGHT]]Then magically when I stood my ground they said he could see her later that morning.[[ENDHIGHLIGHT]] I left and about two hours later they told me to come get her as the vet's schedule had "opened up" and he was able to examine her. Usually they keep her a while to make the sedation is mostly worn off. I brought her home and she was still heavily sedated. She didn't come out of her carrier for a while and it seemed like the sedation wasn't wearing off. I called and they told me that was normal. Later that night she started acting strangely and was falling over and meowing in an awful way. We went to emergency vet hospital and long story short after three days of tests and attempted treatment she was dying and we decided to help her along so she wouldn't suffer anymore. They even called the vet who lied and said she left just as she came in, which is a lie. [[HIGHLIGHT]]I spoke to several people from the company, only one of whom was semi helpful and also agreed to cancel the rest of her wellness plan (they wanted me to pay the balance on it).[[ENDHIGHLIGHT]] It's not just about money, but money also is a factor. I spent an additional $400 there and then 8K at the emergency vet trying to save her from whatever happened at Banfield. Bottom line: I will never go to any Banfield Pet Hospital ever again. Oh also, on both occasions when they told us the vet couldn't see her/that they had no record of any appointment, others there chimed in and told us they had experienced the same issues. Just say no. read more

Be prepared to wait 30+ minutes after your appointment time. [[HIGHLIGHT]]Disorganized and unfriendly staff.[[ENDHIGHLIGHT]] Would highly recommend finding alternative location. read more

STAY AWAY PLEASE. They have absolutely no idea what they are doing nor saying. they almost killed my pet for not telling me she had gotten a tick disease they found in her blood and then. proceeded to tell me she has "cancer". and not even prescribed the medication that she needed for the disease. [[HIGHLIGHT]]I proceeded to take her to knowles. I RECOMMEND THEM. And they ran the same test and said she doesn't have cancer and they give me the right medication[[ENDHIGHLIGHT]] read more

I lost my dog 8/1 , Banfield told me my dog was diabetic. She was not , she has inflamed pancreas. After two visits , her insulin. I had to run her to the ER.. they gave me a treatment which didn't work so I had to run her back to the ER with blood work they found she had inflamed pancreas by the time they went for treatment. My baby had a heart attack and I lost her. [[HIGHLIGHT]]The moment I walked into Banfield they treated me like I was there for services. They all they wanted to do is sell me services not protect my dog[[ENDHIGHLIGHT]] now I lost her advise people do not bring your dog to this vet. They do not know what they're doing. read more

ladrones ,, sin escrúpulos [[HIGHLIGHT]]no atienden el teléfono ni responden email cuando uno quiere cancelar el servicio porque se mudaron de south beach sin aviso[[ENDHIGHLIGHT]] y no me queda cómodo llevar lejos a mi perro, y tienen coraje de no querer dar de baja y ni atienden teléfono, meses después quieren cobrar lo q no valen, bolicheros y pésimos veterinarios read more

[[HIGHLIGHT]]left on hold for 10 mins + . no sense of urgency or respect for customer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]hung up and called back an was immediately placed on hold without a greeting[[ENDHIGHLIGHT]] . read more

Dr. Taylor at Miami Midtown Location is a scammer. Hospital charged almost $1000 for international traveling certificates for my 3 cats and the result of the unprofessional job of Dr. Tayor caused me to miss my flight and had a lot of extra costs. He did a lot of mistakes on the certificates that caused delays. He and the Hospital never take responsibility for it. The first mistake he did to declare my 3 cats the same color on the certificate after a 3 hours visit on site. DO NOT TRUST AND DO NOT GIVE AWAY YOUR MONEY TO THOSE PEOPLE read more

It's a good clinic and the plans are reasonable. But it's not for all pets and stages. I have two cats that I only take once a year to the vet, I take them to a regular vet, because it's cheaper since cats are so low maintenance. I had a dog before, enrolled in Banfield...for 6 years, at the beginning it made sense because we had all these services included on its plan, but as he got older there were procedures that were not advisable (like the profilaxis), so at the end he was going to regular consultations and I was paying for services I wasn't getting. Furthermore, all medical problems my dog had on his last year of life, I was been referred to specialist, so that was a cost on top of what I was already paying them. There's also the fact that if the pet dies halfway through the yearly policy, you have to pay until the date the policy expires or pay the remanent. Hence my advice would be to get it only if you have an adult dog. Once that dog gets too old, switch to the most basic plan (since they won't be doing much for it anyways) or just taking it out of Banfield and go to a regular vet. read more

Scamfield! This place is the absolute worst and they will look at your dog with dollar signs in their eyes instead of hearts. You can go in with an issue and they will convince you they need every test under the sun, instead of going one route before escalating to another route. I brought my dog here to get spayed and she came back looking like she was sewed up in the locker room between the 2nd and 3rd periods of a Stanley Cup Finals NHL game. One day after her surgery there was immense swelling so I brought her back. They said an internal stitch was ruptured and they had to go back in (at my expense) to redo the internal stitch. A week later she had the same signs of swelling, but as I had already lost confidence in this location I went to West Palm. The vet there checked her out, actually spoke to me in person, and adjusted her anti-inflammatory medicine. This turned out to resolve the issue. I was very upset about this and was told that the area chief of staff would be calling me, I never got this call even after going back once a week for 2 months requesting this call. I have zero confidence in this location. There is also an extremely high turnover and you will never talk to a vet face to face. read more

Worst staff EVER. Always trying to charge you more at pickup than what you were told at drop off. Don't waste your time or money.

Dr. Hector Quinones and his staff are amazing, I brought my son's dog Brownie there for a check-up and some dental work and cleaning and the office is very efficient and everyone there is very helpful. They explain everything to you and make sure you are aware of your pet's treatment plan. The Doctor called during the surgery to let me know Brownie was OK and to proceed. I am very happy with Banfield and the services of the Dr. Quinones and his entire staff. read more

It is ABSOLUTELY SHAMEFUL that banfield even after YOU LOST A PET wants to continuously charge you for their wellness plan after your pet has passed. I WILL NEVER EVER USE THEM AGAIN! It's not enough that you lost your precious fur baby, they want to give charge you MONTHS AND MONTHS to remind you that your precious baby died!! ABSOLUTELY DISGUSTING SHAME ON YOU BANFIELD!!!!!! read more

This is the worst "veterinary hospital" I have ever been to. They do not care about you or your pet. It was so apparent from the moment I checked in my dog that all they care about was money. I don't know how many times I told them I did not want this service added but they were pushing and pushing. I waited over 2 hours for my dog to receive 1 vaccination.. they try to get as many dogs in there as possible so dogs are waiting in tiny kennels for hours. My experience was extremely disappointing as this should be a place where I feel I should have trust in. Will NEVER come here again. I am beyond outraged.. Banfield made the mistake of giving my dog 4 vaccinations when i specifically told them rabies only numerous times, with numerous employees.. to make matters worse they weren't even going to tell me they made this error. They simply made an adjustment to the invoice thinking I would not see. Injecting my dog with several UNWARRANTED vaccinations AND then withholding that information is unacceptable. I'm speechless read more

Wow. Paid almost 400$ for what? Nothing!!! I told them my cat had a UTI they said they gave him medicine and he would be feeling better soon. Nothing has changed. I never got any paperwork or information of what medications he got and they gave me a cup for me to get a piss sample myself because they couldn't do it there ???? Excuse me ???? I paid $$$ for !?????? What exactly????? This place is TERRIBLE DO NOT GO HERE! Waste of time and money. read more

I got a kitten when he was 1 month old, when he turned 2 months I was supposed to get him vaccinated but with the corona virus I was late a few days, he got really sick one night and I took him next day to Banfield in midtown, they did 2 test on him and they told me he was positive for Panleukopenia ( deadly virus that doesn't have a cure, and affects this nervous, digestive and immune systems) so they told me to take him to Miami Veterinary Specialist hospital in Kendall; so me and boyfriend took him there, at banfield they charge me $90 for one exam and $145 for the other one. Before they received my kitten at the hospital I had to pay $115 for admission, and after a while waiting they told me he need it to stay for at least 3 days and my bill would run from $1800 up to $3800!!!!! And giving me only 10% chance of survival... he was very weak when I took him so I let the kitty stay over night at the hospital and just pick him up in the morning to take it to another vet that was charging me $160 to put him to sleep, ( while the hospital was quoting me $500) oh I forgot to mention I had to pay $250 for discharge and Overnigth. Up to know I was already out of $485 and no solutions. For our surprise when we picked him up next day he was better and purring , nothing like the day before. So we couldn't put him to sleep if he was acting better; I talked to my friend and she recommended me her Vet HELPET, I so spoke to the Vet and she send me some medicines to stop him from vomiting and diarrhea and also supplements for him to eat, she was very communicative and we just hope for the best; she charge me $140 consultation and medicines!!!! My Kitten survive after a lot of care at home and my vets recommendations. I don't think he was even diagnosed with the right illness. DONT WAIST YOUR MONEY GOIN TO BANFIELD OR THE MVS. read more

Banfield Pet Hospital - Recovered and happy - Veterinarians Near Me - Miami, Florida

We took our two dogs to the Banfield Pet Hospital located in Midtown. We asked for them to have the regular annual vaccines, and dropped them off as requested. When we got them back, our 6 year old male was limping and our 5 year old female was having issues with her stomach. My 6 year old recovered within the days, but my 5 year old is still recovering after +2 weeks of her visit to the vet. Turns out she was diagnosed with gastroenteritis / colitis (by another vet of course). She has suffered a lot, we haven't been able to have a good night sleep because she would wake up feeling unwell in the middle of the night... and to make it even worse I asked to talk to the vet that treated her as soon as I noticed the symptons, and got little response. She wouldn't talk directly to me, instead they wanted to schedule a new appointment and have my dog dropped off for over 4 hours... the problem at that point was I didn't trust them anymore and I couldn't leave her there to wait to be treated, I needed someone to examine her as soon as possible. At the end of the day, my dog is still under treatment, she's definetly getting better (thanks to Helpet and Eco Deco veterinary centers)... and I can't help but thinking how unfair and ridiculous this is because we walked in there with two perfectly healthy dogs. This has never happened to us before and I wonder: what the hell did they do to my babies? read more

Banfield Pet Hospital - Two weeks after her appointment at Banfield in Midtown. She walked in a healthy dog and has been unwell for way too long. - Veterinarians Near Me - Miami, Florida

Very disappointing. This location has been a favorite from others such as Coral Way and Kendall. However, I need to stress that they are not striving to care for the customer. On Saturday, February 26, I had an appointment for my dog to have a heart worm test to be able to get a prescription for TRIFEXIS. In fact, they made me paid for it since the last one covered by the Optimal plan was done in November. I was told since I did not ordered the TRIFEXIS through an online pharmacy within 2 months, I had to pay for a new test. That would not happen if I'd purchased it through their pharmacy. As advised- when I received the medication, I had to take it to Banfield so they could update the records. Then they can authorize another set of pills in 6 months. This was never the case during the 10 years I had my pet taken care of by Banfield. It is a bizarre way to obligate you to use their pharmacy which is more expensive. OK, I agreed and asked them to approve the online pharmacy request for the prescription. Since I have it as a subscription order, the online pharmacy has been trying for over a week to get the prescription to no avail. Though, I notified the pharmacy on Saturday the test was done, so they could fax the request again. Today, I received an email from the online pharmacy that Banfield has not responded yet. Here's my dog overdue for this medication. Can this be considered as a decent service by Banfield or a selfish strategy? read more

Called on Sunday to make an appointment for my sick dog. Monday received a call confirming the appointment knowing my dog did not have her rabies shot. Called out of work to take my dog to her 8:30 appointment. Upon arrival they said they couldn't see my dog because she didn't have her rabies shot which was the first think I clarified both times on the phone with them. This pet hospital has poor communication. So if you don't want to waste your time or your days off do not come here. read more

I had enrolled my three pets with Banfield for around two years. I was always going to the location in Coral Gables, Miami, FL because is the closest to me. I've been ok with the service because is convenient as they open during the weekends and I can get short-notice drop-off appointments. I took my ill cat recently and received a very bad welcome, inconsiderate treatment, and rudeness from the front desk women. My cat developed a condition that was not followed up there. They want you to pay upfront for test that might be unnecessary, and they will push you to pay it so that way your pet doesn't have to stay for more hours in a cage. The plan might have some advantages by covering some tests, treatments, and procedures but they will almost force you to use them ahead even if your pet doesn't need them and after that, you will have to keep paying for tests that are not covered by the plan. I asked several times to both women that they were not veterinarians to be able to suggest tests and that I wanted the Dr to give a physical exam to my pet and go from there. In the end, I will probably end up paying more with them than with a regular vet. I was also forced to sign a release to give fly and tick medication to my ill cat in case "they find them" on her. They mentioned not to worry because they wouldn't apply any treatment if they didn't find anything on her. I explained that she is been treated by an internist doctor for a condition that is still unknown and somebody can make a mistake and put in jeopardy my cat's health. I also added that it is an indoor cat and that I won't sign something that I won't honor. I refused to sign and they told me that they were not going to give my cat attention so I had to leave. I complained to "Banfield Cares" as I was told by an agent and they sent the Dr. Chief to call me and instead of making things better for me; she is defending her staff and putting in doubt my words. She mentioned using other locations or going back to this one and I WILL NEVER LEAVE MY PETS IN CHARGE OF PEOPLE LIKE THOSE TWO WOMEN. They are rude, and mean, and have no education or consideration for you or your pets. You Banfield are the worst. I rather pay regular prices and my three pets are going to be treated with respect, love, and dignity. About the customer service; forget about it. You have to wait for hours in order to talk to someone. read more

Banfield where your pets important to our profits. Terrible staff. I needed to wait a month to write this review in order to calm down, I almost grabbed the receptionist from behind the counter. They don't care about your dog, might as well go to a butcher shop. I have had numerous horrible experiences to the point that I cancelled the wellness plan and happily paid the fees in order to never deal with Banfield again. What a shame too. They had an incredible doctor named Gutierrez in W Flagler and she left quick because of the blatant abuse. They left my dog cages for 3 hours when I told them I live 5 minutes away. Just total abuse and disregard towards animals. I went at 8am to drop off my dog and the attitude I received from two staff members was flabbergasting. What are you doing at 8am. I see it's literally nothing, so why are you being neglectful. I still think I'm going to go anytime I'm in midtown, walk to banfield and tell everyone how horrible they treat defenseless animals. I'm currently on hold with Banfield so I can get my pets records before they lose them or something.. read more

Banfield Pet Hospital - Veterinarians Near Me - Miami, Florida

Five Guys care more about your burger and fries than Banfield midtown cares about your pet. As long as your pet is healthy - they are fine. But despite their misleading sales pitch, don't expect any help from them if your pet is sick. They simply don't care. Will be ending my "well-being" plan after five years, and never returning. Find a more caring, sympathetic veterinarian. read more

I was charged for "one time membership fee" of $63.95 when I wasn't informed I was paying for that specific amount . I was told another charges which I agreed to. Unfortunately today the 12TH of September 2023 I just saw my receipt and didn't understand why I was charged for this amount , called back to the hospital and spoke to a "Manager" by the name of Jennifer which didn't resolve my issue but she made sure I felt it's my fault for not reading my contract ! I explained to Jennifer the Manager , when I was charged and signed I was speaking to these two ladies who were explaining to me my Dog's Health and benefits of the Insurence I was getting at no point they mentioned the One Time Membership Fee . So if you ever get this coverage from them make sure they say verbally about that fee otherwise you'll pay for it and you didn't even know about it . The Manager Jennifer told me to NOT BE SASSY ! Wow I'm pretty sure Corp would love to hear this , manager saying to a customer don't be Sassy ! read more

Banfield Pet Hospital - One time Membership Fee which I wasn't told about this charged ! - Veterinarians Near Me - Miami, Florida

Your company needs to reconsider the cancellation policy for insurance and wellness plans, especially for long term customers. I recently cancelled my plan after 15+ yrs due to my little companion passing, just to find out that I would still have to pay the monthly premiums. [[HIGHLIGHT]]It's a slap in the face on many accounts and just speaks to the greed and lack of compassion your company has.[[ENDHIGHLIGHT]] Needless to say I will not be signing up when I adopt my future k-9's. There have also been some cases that the vets have been subpar. I ended up seeing a separate vet on some occasions for second opinions to ensure he was receiving the best care. Every time I had solutions and a significantly cheaper bill from an alternative professional. Your entire system needs to be looked into and whomever is running it should be taken down a notch. [[HIGHLIGHT]]We need less sh*tty people in the world, especially when it comes to the health and wellness of loved ones.[[ENDHIGHLIGHT]] read more

The neglect of this company with my 3 doggies during 16 years making wrong diagnosis and taking too long for results cause my dogs to dye too soon. Now they will charge me for the rest of the plan that ai didn't use until July next year, for a plan that I didn't used. I called them for any compensation and they said no. They don't have any humanity for the suffering of my doggies and my family and me. When they did The first bad diagnosis of the first doggie that dye I thought that things happened but now it is the 3rd dog and they did it with all of them. They should get out of Bussiness . read more

The plan in a complete scam, PLEASE AVOID signing a plan with them, customer service is garbage, you can wait up to an hour for someone to take your call read more

Don't be fooled by the "free complementary visit" you end up paying more than going to another veterinarian. They charged $200 in medication that costed $40 every where else. They don't give you the prescription so you can get it and that's how they make their money read more

Don't to ever bring your dog here, they don't care about your dog or about you. They leave my dog Un attendant for hours with out giving me any update, on top of that they said they can't release the dog until someone is there ? and the young lady over the phone gave my attitude, no Customer service at all, they care about the money but no about your dog, horrible experienc. read more

I've been with Banfield for a few years and have been satisfied. After coming upon these reviews, I got scared about taking my pet to this location. But, my first experience was more than pleasant. The staff and the doctor were very nice and helpful. Sure, they ask if you want to add extra things to your appointment but I'm used to that. It's not a locally owned vet, it's a corporate company, but it's reliable. I feel that my pet is taken care of. I don't have anything bad to say. My pet also doesn't have any major issues - not sure how the care would be otherwise. I bring my cat to Banfield for the regular vaccinations and dental cleaning. read more

Pain and simple disrespectful staff and doctors, always trying to push a sale of something or overcharged you with senseless procedures, no one wants to explain what are they doing, etc. Both locations on Flagler street in Miami are the worst!!! Minus 100 !!!! read more

I find myself to be a friendly- high tolerant person, however, after so many run-ins with the staff being rude to customers, impatient, with complete lack of empathy and warmth .. the list goes on. I really hope the regional team who looks over all the Banfield's will take a closer look at this locations staff. ...Please only hire staff who care for animals and like people. I would think that be the number one criteria? What is the standard here? Why would you choose people who look at us and our pets as numbers?? Why would I use your services? Plus, my pets have never had a clear diagnosis for anything I've brought them in for. They just run up the bill on a million tests for something that's pretty clear and straight forward. They keep my dogs all day without consulting you, don't feed them, don't have the vet call you to update you, then after a full day goes by say they didn't run any tests and don't know what the issue is. This place gives all Banfield's a very horrible reputation. I'm considering dropping my insurance now. read more

Critical: Professionalism, Quality, Reliability I never post reviews but this is a warning for everyone who cares for their pets. I have wellness plan so I took my dog for a dental cleaning. Next morning I noticed huge amount of flea/tick all over her body. I went back to the hospital today and Manager told me she didn't have it when I dropped her off because they examine every pet when they arrive. Well, I know she didn't have it because she never had it in her life. She got it there. I take great care of my dog and I'm using great product for flea/tick prevention. They tried to convince me that product I'm using is not as good as theirs which is telling me they only care about money. I am calling now to cancel my membership. Advice for everyone- don't go to this hospital. Horrible service. read more

Run as fast as you can from this chain. They committed medical malpractice, altered past veterinary medical records, added fictitious visits, added provably libelous statements to previous visits, referred to earlier provably nonexistent occurrences with contradictions, and published them to all of their locations across the country to prevent the necessary surgery, locked the chart until the defamatory statements were added and backdated, and then intentionally withheld records to prevent external care. The staff, veterinarians, and corporate management created a coverup and caused intentional harm to my service dog. At all levels they delayed necessary care and intentionally prevented the removal of a fast-growing tumor they measured and understood the urgency and had scheduled for and began the removal process that day. They took blood, the veterinarian approved the dog was ready for surgery, took the dog into the back and confirmed that she was being pre-aestheticized for immediate surgery, and did not complete the surgery. They then lied in medical records to conceal what occurred and the veterinarian on staff's involvement participating by approving the bloodwork, aware that the tumor was growing and had already been delayed and chose not to complete the necessary procedure and alter the chart and invoice to cover up approving bloodwork and their malpractice. Corporate management was aware of the coverup and approved the modifications. They caused intentional harm, veterinary malpractice, disability discrimination, altered past visits and fabricated nonexistent ones, and added libelous statements and circulated them nationally with corporate management complicit in the acts. The only thing worse would have been to intentionally kill my service dog. They do not hesitate to act immorally and criminality, commit malpractice, and internally at the most senior level participate in a coverup of their illegal behavior and the intentional harm by the veterinarian on staff and the location staff to cover it up. read more