Such an incredible vet practice! I've been coming here for over a decade. My dogs are everything,…read moreso top notch card for them is a priority and Gentle Doctor delivers. The staff is warm, caring, friendly and go the extra mile. The waiting area is large and they have a separate area for dogs and cats. They have a TV with a kids show on to keep them entertained. The place is ultra clean with no funky smells. They send reminders when my dogs are due for services, which is so helpful! When my dogs have had surgery on any serious problem, they call to follow up. When end of life care was needed it was delivered with the utmost compassion and respect. That is so important. Highly recommended!

Been coming to Gentle doctor for over 20 years that = 10 cats (overtime). We generally see Dr…read moreJulie and she is amazing. The entire front staff, receptionist and Vet techs are superb. They recently updated the entire vet center and it is very warm and welcoming. because of age we have had to put 6 cats down. The caring, compassion and kindness shown during these difficult times is remarkable. We truly feel every option was tried before we made our difficult decision. Our cats and our feelings were treated with respect and we were listened to. They now see our 4 new babies, (1 special needs). Love & Trust them!

I was so impressed with the care they gave my cat. The tech and the vet were attentive and made me…read morefeel my pet was getting the best care. The office is clean and inviting. I was also relieved to see they do not over charge for their services. I would highly recommend them.

I brought my two dogs in for their yearly shots and really liked our experience. The staff was…read morefriendly and we were in and out in 40 minutes with two dogs. I was especially surprised by the pricing. This was half the price of what I have paid in the past (at different vets and vaccine clinics) and the service was just as good. We will be coming here again for all our pets needs!

I read what other Yelpers wrote before writing this, I am not in agreement with some reviews, but I…read morerespect their points. I am giving them high marks due to I have been working with them for almost 33 years. The current doctor I work with is Dr. Misty Schneider. She is very easy to work with, very knowledgeable and compassionate. I can see she has a true love for animals. I had to work with another doctor when I had my previous dog put to sleep, she was really compassionate and helpful as well. I would recommend them, I can see that they truly want to take care of their furry client base.

I had my dog spayed here. They left gauze in her. She got an infection. I took her back and the…read moredoctor said oh we don't use gauze. Then followed that saying oh well we do use gauze to clean the area an I apologize if it was left. He did a cold Lazer on her, left the whom open and he gave her back as she was dripping blood. He butchered my dog and know gave her an antibiotic. DO NOT TAKE UR ANIMAL HERE.

Great support and help when needed. Very very animal oriented. Would recommend to all pet lovers…read more Love this place!

PetpalsVet had alwsys been good service for both my dog and cat! clean, friendly, reliable…read more only new thing is that I don't know who is going to see my animal in the next visit. since Jerry retired I see a different vet every time I go there now. Susan. ps. it'd be nice for the staff to tell you who is going to see yiu on a specific's day, if possible. susan

If I could give this place 10 stars I would. I recently moved out of state and finally succumbed to…read morethe fact I was never going to find another Bryan Road Animal Hospital. Little Dr. Wright, Big Dr. Wright (as I call them), and Dr. Clapper are not only insightful, they truly care about your pet's well being. From Chloe's pallet, snares, and vulvoplasty surgeries, Chao and Mya's routine exams, to putting my beloved Cy down this clinic has always given 150%. I can't thank them enough especially Dr. Clapper They are the golden standard in veterinary care and practice. Anyone who's lucky enough to work with these talented individuals should know they are working with the best!

My cat was suffering with kidney failure and his life was coming to an end. My normal vet was…read moreclosed and luckily Bryan road was able to fit me in to their schedule. With that being said, they treated me with the up most respect. They were so thoughtful and spoke to me with the kindest voice. I can't recommend them enough. When I decide to get another cat I will be switching to this vet.

Caring staff. They take great care of my cats. Dr Bishop & Dr Watkins as well as all the techs…read moreand front desk are amazing!

We've trusted Dr. Pavia with our dog since the day we brought her home, and we truly couldn't…read moreimagine a better vet. From routine visits to her spay surgery, he's always been incredibly knowledgeable, patient, and kind. He takes the time to explain everything in ways we actually understand, answers questions without ever making us feel rushed, and clearly cares so much about the animals he treats. Our dog is usually anxious at the vet, but the moment she sees Dr. Pavia, she relaxes and is clearly comfortable and well cared for. We have complete confidence in his recommendations. If you're looking for a vet who is both highly skilled and genuinely compassionate, this is the one. 10/10. If I could give more than 5 stars I would. Would recommend to anyone with a fur baby!!

I could not recommend coopers vet enough. They were always so accommodating and got our dog in…read morefast. We just had tonput our dear Maui down, and had the best experience (well as good as it can be in that situation) everyone we encountered was caring and empathetic. The vets were hugging and kissed Maui like they were losing one of their own. We never felt rushed during the process and when the time comes to get another dog, we will be returning here.

We have a rescue jackhuahua who was abused and is terrified of strangers, especially Vets. He bites…read moreout of fear and shear panic. This dr. Was so kind and patient. She even got on the floor w/ him. She was so nice to him even after he lunged at her going in for a snap, thank god for the Bakersfield muzzle! We also have a dachshund who we brought in for a small wound between his toes. She also uncovered the start of an ear infection. She brought in a lick mat w/peanut butter. She was very gentle and didn't push, backed off when they showed signs of stress. Before we left both were wagging their tails and enjoying the lick mat! We left w/ meds for both the infections and some sedatives to help us w/ the much dreaded nail trims. So far, best, nicest Vet I've found in 7 yrs. Reasonable prices as well. The dachshund's last ear infection, we were charged nearly $700 by another vet who had a mean bedside manner and it was a traumatic not to mention expensive ordeal. Both dogs got exams, antibiotic for the paw wound, ear flush, ear drops, anti-inflammitories, as well as two sedatives, all for abt $300. I think we've found our permanent vet. And She's young, so I don't think she'll be retiring any time too soon. I feel really lucky to have found this gem of a doc for our fur babies. Oh, and she did the dachshunds anal glads for us w/ out so much as a flinch or grimace. She's got mad skills and is so nice! And God forbid we ever have to put one down, she'll make a house call so he doesn't have to die in a scary vet office. She's a keeper for sure.

Trust Dr Jamie and Dr Brad for their advice with my animals. They go above and beyond with their…read morecare and knowledge Also appreciate the mobile service they offer. Their staff are amazing as well

We just moved to the Defiance area and Crossroads is near our new home. We have taken our little…read moreguy there several times for teeth cleaning and health reasons. Dr. Jaime Plappert is who we saw each time. She is a caring and kind vet. Her diagnosis has been spot on. I am looking forward to their move to a new location located on highway DD because the land has a large pond on it. So cool. Their prices for our visits were less than we were paying at a O'fallon Vet. Highly recommend Crossroads. KAM

I brought my cat in at 8 pm. They were staffed and checked her out with great care. No waiting…read moretime. Turns out, she had mouth cancer, and I needed to put her to sleep. Everyone, including the Veterinarian, was so compassionate, and the way they did it with a warm blanket was so kind. They let me say goodbye before and after. They gave me a lovely little coffin to take her home and bury her as I preferred. I highly recommend Urgent Vet.

I'll never come here again. The other night, my 6-month old kitten, Buffy, was vomiting a lot so I…read moretook her to UrgentVet as they were the closest vet that was open. It was hard to know what was wrong, but they gave her fluids and an anti-nausea injection and told me to keep a close eye on her for the next 24 hours. The next day, Buffy was worse so I took her back. The vet tech said they needed to do blood tests and that it would take about 20 minutes. After Buffy was taken to the back, Dr. Elly Kelly came in and basically told me that Buffy doesn't look good and that she won't know anything until the blood work comes back. So I wait, and wait and wait. After an hour, someone comes in to ask me if she's been treated for heart worm, then 20 minutes later, the vet tech comes in the tell us that Buffy has a fever of 105. I'm freaking out. Why has Buffy been back there so long? Did something happen? I'm getting no updates. Finally, after 2 hours of waiting, Dr. Kelly comes in and immediately says "this cat is in bad shape" she kept saying "this cat" which I felt was very disrespectful after you just kept her in the back for 2 hours. She proceeded to tell me that blood work showed she had low levels, she had a bad fever and she's severely dehydrated. She said "this cat has bad blood and isn't doing well. This cat needs to see an emergency vet". Aside from being irritated that she won't call my cat by her name, I asked what her thoughts were on what could be wrong and she said she didn't know, but "this cat" is in bad shape. So two hours go by and this seasoned vet for some reason can't give me any other information other than "this cat is in bad shape". So we start looking for the nearest emergency vet while we wait for Buffy, but 15 minutes goes by and she's still not back. My fiancé had to open the door to the back and demand that Buffy be brought back now so we can take her somewhere else. This is when we were told that an emergent case came in a little bit ago which I guess took precedent over my cat "who's in bad shape", which is why it took 2 hours. We finally get her to another vet, we're fighting tears since Dr. Kelly didn't have an ounce of compassion when telling us that our baby cat was basically knocking on deaths door. She was immediately admitted to the vet hospital and they told us that they believe she has a viral infection and they wanted to keep her over night on an IV and that they didn't see anything to cause deep concern. Thankfully, Buffy is doing much better now, but I have never felt so disrespected and have never been spoken to in such a dismissive manner by a vet. It was very clear that Dr. Elly Kelly doesn't care about her patients and making me feel like my kitten was going to die but offering no explanation or opinion on the matter was incredibly unprofessional. If you do go there, I suggest avoid having Dr. Elly Kelly as your pets vet.

Kind and caring staff that helped humanely euthanize a suffering bunny. I appreciate their…read morecompassion and care. They seemed to have empathy and wanted to make all animals feel loved even in their final moment's.

We had to bring our dog to the emergency vet, and the entire team was great. They were incredibly…read morethorough, making sure to check absolutely everything before sending us home with the proper medications. They even called us afterward to follow up and see how she was doing, which meant so much to us. We have taken multiple pets here over the years and have always been happy with the treatment received. We will absolutely continue to use them and would highly recommend them to anyone in need of veterinary care!