The front desk, techs and vets are kind, accommodating and knowledgeable. I've been using them over 10 years for all my dogs and highly recommend. read more

This place should be ashamed of how they handle their clients, especially in such sensitive situations. My parents had an appointment to euthanize our 17-year-old cat, who had been declining rapidly. This was already an incredibly difficult and emotional decision for our family. They canceled the appointment without any notice--no phone call, no message, nothing. The only reason we found out was because my mom called to ask what to expect and what she needed to bring. That's when she was told they were closed due to "unforeseen circumstances." To make matters worse, the woman on the phone was extremely rude and offered no guidance or support on what we could do next. There was zero compassion shown during a moment when we truly needed it. This is also not the first time they've canceled an appointment without notice, which makes this even more unacceptable. In times of grief, you expect at the very least basic communication and some level of empathy. I would absolutely NOT recommend this Banfield. read more

This location has lost yet another customer / Patient. The customer service given here is the absolutely worst I have ever experienced with a pet care facility. I called on 4/28 regarding a sick cat, was given an appointment 3 days away as it was the 1st 'available' appointment, mind you that we have paid for a 'wellness plan' with this facility for over 4 years costing $780.00 / year and have used the bare minimum of visits ( physicals, dental visits and vaccinations only). I was directed to an emergency vet for care. We have a new vet now, and a same day appointment. Banfield, DO BETTER or Get out of pet CARE. read more

Most pet owners feel that paying for a veterinarian visit requires pet parent interaction and face to face dialogue. Apparently this location thinks that a vet tech going back and forth with 2nd hand information is acceptable. It's not. You failed. Nobody should bring their pet here. read more

I've been with Banfield six years and have spent thousands there. I called this morning about an emergency situation, the guy could not have cared less. He gave me numbers for two places three hours away, while being a testy smartass all the while. I'm done with Banfield. I am requesting my medical records and a refund on the remaining balance of my Optimum Wellness Plan. While I like the doc, you can't just blow off long-time customers. Also, you don't actually get to see the vet when you go. Nope. You sit in the lobby, a vet tech relays what you tell them to the doc. , , ' . read more

Allowing fur patents into exam rooms during appointments. Cant talk to the Dr's. and discuss issues or concerns

I'm really sad to post this because I've used Banfield for the last few years with my previous pups. I just moved to an area where this Banfield is the only one in a 60 mile radius, so in buying the plan for our new dog,I was trusting in this location. In the few weeks that we started, our dog was accidentally double vaccinated. Luckily, there was no side effects, but I made it VERY clear that I did not want my dog to get boosted, because he already was. And this was with Lepto/ Lyme, etc, the meds that are heavy on their liver. I called about this request and I even had an email correspondence about it with a staff member. I was told it was in our file (email proof) to NOT boost him. My husband went a few weeks ago for an unrelated issue and when they brought out our dog, they casually mentioned 'oh, and we gave him his shots while he was back there'.... Long story short, after much back and forth, there was no real apology given, but we were able to cancel our plan and they even covered our October payment while we were waiting to hear back from HQ (it's a process to cancel your plan.) I'm disappointed that we have to go with regular vet visits from now on because the Banfield wellness plan really is worth the value! However, since there are no other locations nearby, canceling was the best and safest thing for us and our dog! read more

Been using this Facility for some time now, for my dog , ALL are very courteous and Professional... would HIGHLY RECOMMEND them to anyone ... read more

The staff was very sweet and incredibly accommodating to include my dog last minute as an emergency. TLDR - the veterinary medicinal practice is a little outdated. Probably great for preventative services My dog had bloody mucus coming from her rectum and had been vomiting on and off for a few days. I dropped her off and they did blood work, gave her fluids and antiemetic, fecal exam, pancreatic test and X-rays. In total everything was a little less than $900. Wish they had called me when my dog was ready instead of me waiting around and finally asking them if they were done. Luckily nothing was found in the samples, blood work or X-ray and my dog was diagnosed with hemorrhagic gastroenteritis from unknown reason. They gave me an antibiotic and probiotics to take home. I had asked for a whole body X-ray to look at the hips while they were at it. They agreed to but ended up only taking the first half of my dogs body.. 3 stars instead of 5 because my dog was prescribed an antibiotic when there was no bacteria/infection found in the sample. When I called back again to ask why my dog had an antibiotic if she had no bacteria found - they said it was to help with her diarrhea... A common side effect of antibiotics is diarrhea (which would make her dehydration worst) and should be used prudently for gastroenteritis caused by a bacterial infection read more

I was all set to give Banfield 5 Stars because they were the only vet service in the tri-state area who were willing to help right away with our daughters 14 yr old Schnauzer with infected teeth extraction. The poor dog has not been able to eat for over a week and most vets were giving us appointments that were over a month away. Our appointment was scheduled the next day with surgery by the end of the week. Well, the day of the appointment, Banfield called and had to reschedule the appointment for the next day. The next day comes and Banfield called and cancels that appointment with no future appointment given. Well, we have been keeping the dog alive by mixing water and soft food into a paste and injecting into the side of her mouth with a syringe. My daughter was able to get an appointment for the beginning of next week but will be traveling to a vet which is over 3 hours away and off the peninsula. Seems the vets around here only care about wellness visits and your SOL if your pet is really sick. read more

Lola was a big fan of Banfield in Salisbury before we moved. Staff was always great, especially the vet tech Kristin. Kristin was exceptional, treating Lola as one of her own. Also love their wellness plans where I can bring her in for free anytime (which is perfect for an overprotective fur momma like me). The wellness plans also include discounts on procedures and medications. read more

Banfield Pet Hospital - Lola dreaming about Miss Kristin. - Veterinarians Near Me - Salisbury, Maryland

I have taken my dogs to Banfield for over 20 years. All of my dogs have been on Banfield plans. I have been pleased with the veterinary care at all other locations except Salisbury. This is the only location that I have taken my pets that you do not actually see or talk to the vet. You only talk to a vet tech. You do not go with your pet for the procedure. The vet tech takes them to see the doctor. I am only assuming that is the case, as after the 10+ visits, I have never talked to vet- even though I have requested. It is somewhat ok for routine shots, but when there is anything beyond that, the vet tech really can't answer questions. This last visit, when I the tech could not answer my questions, made me wonder how can they be charging for an office visit? Other Banfield locations, you actually talk to the vet, and you are charged the same amount. This was my last visit at the Salisbury location. read more

Extremely pleased with Dr Reed, her care and surgical skill on my 7.5 lb dog for an issue in lymph node area under his jaw. The staff was extremely caring and knowledgeable and accommodated my needs also. Front desk staff equally as caring! Thank you! read more

One star is too generous. My cat was seen today for a comprehensive exam (seen by CD Eliana Greissworth in Salisbury, MD) and I am very upset with the service I received. The veterinarian insisted over and over that my cat needed to be euthanized in the next 24-48 hours and I had to repeatedly ask her what treatment options were available and what was actually wrong with my cat. She was unwilling to talk about treatments and kept insisting that immediate euthanasia was the best option. The only things that she could tell me were wrong with my cat were high blood sugar and constipation, and those are both treatable. She kept insisting that "all of her organs are shutting down" and that an illness must've been affecting my cat for a long time, despite the fact that she has been deemed healthy every time l've come in in the last year. I find this to be very suspicious considering the OWS plan renewed today, and I was left feeling like this is a ploy to put an elderly cat down and have me pay out a full year of her wellness plan without providing any of the benefits. She also sent my cat home with a blood sugar of 624 and did nothing to try to lower her blood sugar or give us an option to give her insulin or anything. I have never felt so bullied to euthanize an animal and I am horrified by the way that we have been treated. If you love your pet, please do not bring them here. read more

Our pet hurt herself as soon as we got to Ocean City. (We are from out of town). All the vets were closed and the ER vets had 6-8 hour waits. The ERs were also at least an hour away. We are Banfield patients at home so found the nearest one and couldn't be more pleased! The wait was reasonable (about an hour total) and the staff so friendly - from the phone call, intake and care provided to our pet and in answering our questions. Everyone is so nice, maybe even nicer than our home Banfield staff. Highly recommend it!!! read more

They have nice pens and that is the end of the positives I have to give to this place. More expensive than other vets who are doing the SAME EXACT thing. My dog needs an allergy shot every month and it's only 130 a month. I decided to try this place bc his reg vet is in Cambridge and it was 186?? I took my 4 cats here and I'm pulling them also!!! You have the vet visit, the shot and they charged to give the shot?? Isn't that the whole point of paying for the vet visit?? Why in the world am I paying someone to give a shot when I'm already paying for a 67 dollar vet visit?? It was an extra 25 bucks for them to "administer" his shot. They didn't do anything to him. No exams nothing. I came for TWO things an allergy shot and interceptor for heartworm preventative!!! They come out to tell me they can't even give the interceptor because they gotta do a "heart worm" test. Why tf would I be asking for heartworm prevention if he had Heartworm!! He's going to get heartworm now because you refused to give him heartworm preventative. I had to drive all the way to Cambridge to get his heartworm preventative which was what I was trying to avoid in the first place!!! A dog without heartworm could've gotten heartworm because you refused to give him preventative medicine. 188 bucks for a horrid experience when it's typically 130 EVERYWHERE else. Its usually 180 for his allergy shot AND his heartworm. I'll continue driving to Cambridge before I ever step foot in that horrible hell hole. Horrible place. You can't even go in the back with your animals at all. Horrible place. If you want an overpriced vet who doesn't care at all about your animals come here. read more

I can't thank the Salisbury Banfield enough. We were on vacation from NJ. They were able to squeeze us in for an appointment and performed an emergency surgery on our dog. The entire staff was friendly and compassionate. A day after a rather major surgery our Kenzi girl looks like she's in better shape than when we brought her in. Thank you thank you thank you! read more

The entire staff is very friendly and helpful, but I was disappointed because I went there to have my kitten's eye checked. It's been very glossy and hazy lately but I left with no answers on the eye and a follow up appointment 2 weeks later. His eye has gotten a lot worse since then so I'm very disappointed that I paid all that money for nothing and will probably just try another vet UPDATE 11/17 After visiting another vet who ACTUALLY CHECKED OUT HIS EYE, he noticed my kitten as corneal scars on his eyes. He checked for ulcers and gave me eye drops. He also checked for ear mites, ringworms, and a few other things and the price including the eye drops was LESS THAN BANFIELD. He didnt try to give me any unnecessary tests like they did at Banfield and did more for the wellness of my kitten than ive received in my multiple visits to this particular Banfield. I already set up a follow up appointment to further check his eye and I definitely will not be returning to banfield ever again read more

I cannot recommend the Salisbury Banfield Pet Hospital at Petsmart ENOUGH. Seriously. Those ladies are AWESOME. I have an elderly dog who suffered some neglect at his former home and has needed extensive care to determine whether his symptoms were caused by neglect or simply old age or both. My previous vet's office had multiple doctors who couldn't agree on whether he needed thousands of dollars worth of tests and medical procedures or was just an old lost cause. I fired that vet and switched to Banfield and I am so glad that I did. They are so on the ball every time I have a question or concern, and the staff knows my dog by name even when they aren't expecting to see him. The staff is never condescending or noncommittal. Plus, the pet health care plans that Banfield offers have saved me an enormous amount of money during this ordeal. If you are looking for a new vet, or looking for a more financially feasible way of covering your pets care, look into Banfield. Their pet plans have been a life saver with my dog's extensive health care needs. His care hasn't been cheap, but it's been probably HALF as expensive as it would have been at my previous vet, and the care is SO MUCH BETTER. Huge shout out to Jae and Dr. Day who are always an absolute delight to deal with when we are in the office. The ONLY reason I won't give 5 stars is that there doesn't appear to be dedicated reception at the front desk and we often have to wait for someone to notice when we arrive. I imagine this is probably a cost saving measure as it appears the techs do double duty at the reception desk. Other than that... LOVE BANFIELD. read more

This vet seems to be good only for preventive services. When my puppy was experiencing itchy skin to the point of leaving himself all scratched up, I visited this vet twice within a few months for a solution. None was ever given. This is the case for other Banfield vets as well. Not just this location. The Banfield in Alexandria (Potomac) was the same way. No medical solutions. Simply there to provide shots and assure you that everything is looking good when there are no medical issues present in your pet. read more

As someone who works in customer service, I have never had the audacity to hang up on a customer/guest. What kind of team allows their staff to do this to their customers? read more