MAZUMA CREDIT UNION-you have the world's BEST asset/employee working for you! THOMAS!!!!!! Let me…read morestart by saying my family and I have been with Mazuma since 1988 (I believe it was called Federal Employees Credit Union back then) and in all of these years and 100's of employees later-THOMAS wins it all! He is AMAZING! So much so that I have never before written a review for Mazuma although I always receive awesome, excellent care. Joseph just stood out-went out of his way to help me and was very knowledgeable regarding my account. He also greeted me when I first came in and made me feel right at home! This is always so important me! It is who you meet right in the beginning that makes it or breaks it! I actually live out of State now but was visiting family close by the bank. My daughter needed something notarized to secure a lease for college and it had to be sent in that day. It doesn't sound like a big deal-but it was to me. I needed THOMAS to help me retrieve the letter from my email, notarize it, and then he sent via email the document to me to forward. I was clueless and he took care of everything. Bless his heart. He was busy and yet he took time out of his day to do this for me. I will be forever grateful and his helpful kindness went A LONG WAY WITH ME! It's the small things that make the difference! He is outstanding in his field and in his personality! He should be the face of Mazuma! Actually -he really could be! He was dressed to the nines and looked like a perfect banker. He has the brains to go with it! I am so glad I have been with Mazuma for over 30 years and THOMAS solidified that for me!! WAY TO GO THOMAS! You are the best in the banking business!

Wow, Brandi and Sam serve us with a Caring Heart! Always very professional and dedicated to us…read morebeing members!

Not loyal to customers been a customer for 20 years I had a problem with a scam which I was the…read morevictim so instead of trying to work with me to get it straightened out they just kicked me out and closed all my accounts and told me I could not do business with them anymore now I have to find a new bank plus their customer service sucks

Great types of accounts to choose from. Everything you need and more online. Great service both…read moreinside and in drive through. The app has every service you could request and they are clearly tied to the KC community. Checking and savings accounts that actually make you money. Just amazing!!

I came in to open 3 accounts and Justin made the entire process super easy and a lot of fun, he…read moregave us great advice and they care about your financial wellbeing. Would absolutely recommend seeing him if you're interested in opening an account.

From the owner: We're here to help with all of your banking needs. From opening an account and applying for loans…read moreto instant debit cards and our 24/7 ATM, this location is all about convenience and the personal, friendly service you know and love.

Outstanding customer service, professionalism and communication especially from Valeese Mckelvy!…read more What a difference from Chase Bank, where you are just a number! You are treated like a real human being at Commerce! Their online app is great too! I highly recommend them!

It just blows my mind how people in customer service positions can be so unprofessional and…read moreblatantly rude. Stacy was absolutely horrible during my interaction. Closing my account, thanks!

A bank is a bank. I have yet to enter one and feel impressed with both products and services…read more I tend to choose products over services. I'm happy with my free checking account here and initially moved my account here when they were running a $50 bonus interest special. Since then I've also opened a savings account. I LOVE that they are open Saturday mornings. Being a Nine-To-FIver, regular bank hours don't work for me. Free popcorn. Meh. It's gimmicky, I have yet to take home a bag, but at least they are trying. However, the constant popcorn smell must drive the employees crazy, like working in a movie theatre!

I DO NOT recommend banking at these banks. Any other bank will treat you better than this one. I…read morehad a one of their customers write me a check i went to the Belton branch, which was her branch to cash it and they refused to cash it. Since when did banks stop cashing a check from one of their own customers from the branch they bank at. Terrible customer service. And you cant even leave a google review??? I wonder why!!!

The name credit union in relation to this banking institution is deceiving. It implies possible…read moreadvocacy or member friendly environment, this is not the case. In fact the opposite is true. Awful customer service amongst senior managers and overly inflated banking fees. Service members and citizens you deserve way better.