My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Awesome bank !! Love all the folks working at my branch. Friendly and knowledgeable.read more

Had this bank for years and never had any major issues. If u want a simple yet basic bank HarborOne…read moreis the way to go.

I love Harborone! I had the scare of my life NYE weekend... suspicious activity on my account…read more Luckily for me, Harborone was not asleep at the wheel. They were alert to the potential threat and acted swiftly to freeze my account. I then went to the Canton Branch to follow up on the disputes, and Mr. Herrera (Thank you) quickly started the process. The customer service representatives were on the ball as well. They took my panic seriously and followed up on the event with a phone call confirming that everything is back where it should be. Thank you for the sense of urgency. If it wasn't for you guys, I would be up poo poos creek! Thank you for the Top Notch Service! Harborone is and will continue to be my home :).

I was referred by a realtor to contact Steve for home purchase mortgage. Steve sounded very…read moreempathetic and friendly over the phone at first. After learning about my visa situation, he sounded confident that he'd be able to help and asked me to get my loan documents ready to start application. I told him I didn't have current year tax return yet so he suggested to hold off and send everything together. couple weeks later, I sent him all the required documents and heard nothing after two days. I called and was completely shocked that Steve somehow lost my emails... I've sent him highly confidential information and he told me he lost it all because he was cleaning up his mailbox? He also told me that his bank couldn't approve my mortgage after i helped refresh his memory and send him our email correspondence again. I was completely baffled as to how his response changed after two weeks. same facts, same story, but now he's giving me a resounding no. I was going into panic mode,but Steve went on for another 10 mins trying to convince me how I can't qualify for a loan anywhere in the united states. The whole experience left me feeling utterly confused and flustered. Fast forward three months later, we just closed on our house. Perhaps I caught Steve on a bad day and I don't think one bad experience makes boc any less of a good bank. however, my review would be totally different if Steve told me no the first time or more importantly didn't lose all my emails. I strongly suggest the bank establishes an employee guideline for email maintenance. It's highly unprofessional when your employee misplaces customer's sensitive information.

Going to migrate my old review since the other location closed but the people in charge have moved…read morehere instead: I worked with Dee Reddington as some others here have done. This was the 2nd time we worked with her, the first being a purchase of a new home, with this being a refinance of said home. Everything was going fine with the refinance in the beginning, however after a while she started to become unreachable. We continued with the process as we figured she was busy and paid for the appraisal anyway (setting us back about 300-400). We then waited for Dee to finish up with the process. However not long after that she was completely unreachable and was not returning our calls. We eventually gave up, but her lack of being upfront cost us some money and she didn't have the professionalism at least to tell us she wasn't going to be able to refinance our home. We later went online with QuickenLoans the next month who were able to refinance without a problem (with a better rate than Dee originally quoted). This was back in 2009 so bankers/mortgage brokers were probably somewhat shell-shocked and wary of the market, but her lack of unprofessionalism here (i.e., avoiding us) should be noted. That, and the fact we were able to easily obtain a refinance a month later left a bad taste in my month concerning working with her.

This is the worst branch of this bank I have ever experienced. The customer service is awful and…read morethe availability of bankers is nonexistent!

Citizens Bank is a place I've been going to for many years now…read more Some branches are fantabulous, and others just aren't. This one has one great feature that very few actually still do. A drive thru. Even though I love Citizens, basically every Santander Bank I go by has a drive thru, and Citizens just frequently don't. Besides my local Citizens location (in Dedham), this is the only other drive thru location I know of. How easy to get in and out, and get done the transactions I need in a timely manner. Women who work the drive thru are friendly, kind, and helpful, and seem to know exactly how to keep the line moving. For a plus, this specific Citizens has a double drive thru, so more than one car can go in and out. Service is fast and they are located way back on Sharon Street, which not many people know about. They recently updated some of it, and while there is very little parking, it still seems sufficient. In general, Citizens is a fair, convenient bank that I would suggest to others in general. While it's nice to have one like this, being able to bank at the grocery store on a weekly basis is also something that ends up being more than convenient! 4 stars for this one. Not a bad bank!

Has gone way down hill since they changed from Randolph Savings Bank, but now they are merging with…read moreAbington, it will be worse. Abington bank is horrible. The staff is incompetent and rude, and management blames the customers for its stupidity. I requested my debit card be sent to the branch, due to a problem with my mailbox at home. " Supposidly" no problem and they would make an exception. Fast forward, they didnt know what happened to my card turns out they sent it home anyway. The teller heard it and the branch manager, Christine closed my account there without any warning. I hope they all go under. Horrible! Stay away

Becoming a first time home buyer can be extremely stressful. I felt completely lost and had no idea…read morewhere to start when searching for a mortgage lender. During my initial conversation with Minh Cao he explained everything in great detail. He made the complex mortgage approval process seem easy and educated me on any roadblocks that may occur. Minh Cao is cooperative, thorough, and willing to listen and work with you to understand your needs and financial situation. He was available whenever I needed him. I could not imagine going through this process without his guidance and financial advice.

So after a few months and getting off on the wrong foot since my first searing post, I felt it only…read morefair to report no additional problems at this bank. Staff has been extremely friendly and accommodating. Thank you very much!

This is a we'll run branch. They are always professional and informative. Service is always quick…read morewith any issues

I just wanted to take the time to let everybody know that my experience at this bank has been…read moreexcellent. The employees greet you when you come in and ask you how they can help you. The banking process is efficient. The inside is light and bright with windows all around-nice to have in Massachusetts! Best bank I have used. Its nice to have superior customer service, which is really hard to find these days.