Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

A nice and quick cash withdrawal process here at this Chase bank location. They have a ATM outside…read morethe main door but I went inside and use the ATM next to the teller window. The good thing about this Chase bank is that their ATM is indoor and not outdoor so you can feel more safe while doing your transactions. When I was there, there was only 1 window open so that's why I used the ATM to withdraw my cash. There also a lot of parking too since this Chase bank is in a plaza with not that many stores open anymore. I wore my mask when I went inside.

I tried to open a trust account at this branch but received conflicting information from different…read moret employees. The branch manager was especially rude. She refused to assist me with the necessary paperwork from Chase. One would think that that's her job as "branch manager." Disappointed with her rude attitude and lack of knowledge.

I visited this location as a nonmember, but they participate in shared branching had to tell you…read morethe parking was playful, but it was very lucky. They were able to help me with my transaction very quickly. They offer a wide variety of services for people in this area and I can't say this enough, they share space with the donut shop literally God's gift from earth banking, and donuts at the same time that's like 90% of my day taken care of, but I would say this Credit Union has to be one of the most polite, friendly and quickly serviced with a drive-through window that I have seen. They did a wonderful job making sure I understood everything that's something you have to be grateful for and I certainly am!

Jazmin at the simi valley branch made my experience with ocean air a great one. she went above and…read morebeyond for me and was very helpful!! Thank you so much Jasmine for your help and overall kindness! Awesome customer service!!

Made an appointment (a week before) yet had to end up waiting 30 mins after my appointment start…read morebecause the banker "wasn't there" that day... I was told this AFTER checking in online and already waiting 20 mins. I was told someone would help me still but still waited and I ended up just leaving entirely. Very dissatisfied with my experience.

Very helpful bankers. Generally short lines and wait shorter than banker had predicted.read more

Opened a trust account here today with Allison. My father passed away recently, and my two credit…read moreunions wouldn't open one for me. Made an appointment over the phone then Allison came and got me right on time. She was super friendly and made suggestions on how to open the accounts. Everything was done in 45 minutes. I don't trust the big banks anymore, and only use credit unions. Now I have three different ones. The greeter as you walk in was very nice as well. Moving out of state at the beginning of the year, so I am glad I will have no issues writing checks etc. Thanks again Allison.

A member of 10+ years with a solid lending/consumer relationship with this bank was offered no help…read morewhen it really mattered. I asked that a check be cleared same day to cover an unexpected bill and was brushed off with little attempt at resolution-- management couldn't even be bothered. If I knew this was the kind of "personal" service I was going to receive at this location, I would have used the ATM outside and save myself the 15 minutes this teller wasted me.

Walked in for a notary today. I waited 25 minutes for the branch manager just to tell me she's not…read moreavailable today. Waste of time, never had a good experience with this branch manager.

Absolutely the worst customer service ever at this bank. I would not recommend anybody to bank at…read moreCitibank especially the one in Simi Valley on Cochran. If you know, you know I've watched them time and time again take advantage of older people in the community Truly, it's sad

EXCELLENT AND ABOVE EXPECTATIONS what went well you ask? Everything!! I want to give great big hug…read moreto Sabdi for helping me . It's tax time , my cpa needed statements from a closed account last tax year as we were paperless at the time . The cochran branch closed the account then says "oh soooo sorry the statements are gone" wtf!! They never gave us an opportunity to print them first!!' I've been trying to get them for a year mailed through CS . i wished i'd have saved all that headache and just came to this branch . Friday AM .. i made appointment . Greeted at the door . Two tellers , no lines last appointment leaving while i'm walking in.. great no wait , how can i help you " i need 1Q2024 for one account that we closed due to ID theft on my husband. " "Sure !" Have a seat in my office ... and within 10 minutes i had printed statements . Sabdi was perplexed why the other branch wouldn't help! Thank you Sabdi for being pro active . You probably saved us from having to pay taxes since i have that quarters expenses ! Much love!!' I also needed a notary however she was on vacation- we'll come here next time . but Sabdi did try to get an appointment for me at cochran and they refused again (not knowing i was already on their list as a back up plan) . They told her no can do. "All full at the inn" But sabdi reminded me that AAA offers the service. I ended up there within 10 min again I had my notary paperwork completed and since we are AAA premier members notary was free! Thanks again for this tip Sabdi. Now if my cpa has as much good news that will make the smoothest "paper work Friday" ever!

This place sux. Drive through machines don't work and they don't put up signs. It's a simple thing.read more

Haven't been a bank for many years, but I had to go twice this past few months. Sam was extremely…read morehelpful and patient. It's clean and felt secure.

What an amazing way they run their business! Specially Jemmel who always makes herself available to…read moreeveryone! She even came around the glass and helped me access my phone app! She is a true gem! i'm

Brianna of US Bank is outstanding. She works right along side her employees to make sure her…read morecustomers give the best customer service and even follows up on concerns. She is the best supervisor with a great team.

Love this branch! I drive to this one over the one closest to my home because the people who work…read morethere are wonderful. They make everyone that enters feel welcomed. Highly recommend!

This Guy Toufic Moosani it took more than a month processing a He loan and leave me just waiting…read moreand waiting for an answer , if you want to waist your time with this Person it's on you , but I will not recommend his bussines Very Unprofessional and he likes lying to much he is not honest it keeps you waiting with his BS lies, at the end I just waste more than a month of my time for nothing . Got recommended but the worst experience ever and like I Said Very Unprofessional Rookie.

They are very inventive. I have not used them for a mortgage yet but they have been keeping in…read moreconstaft and giving me great advice on timelines to buy a home with interest rates and very good