Bank location is convenient for me and the team members are always welcoming, professional and helpful.

I've been with this bank for almost 20 years. My online creditials and someone deposited a fraudulent check into my account and they're closing my account. They claim that they're for the customers but they're not. read more

Made an appointment (a week before) yet had to end up waiting 30 mins after my appointment start because the banker "wasn't there" that day... I was told this AFTER checking in online and already waiting 20 mins. I was told someone would help me still but still waited and I ended up just leaving entirely. Very dissatisfied with my experience. read more

Very helpful bankers. Generally short lines and wait shorter than banker had predicted.

Do the people who run these banks think????? Tuesday...bank was closed Monday, yet they can't anticipate it being busy and schedule more tellers?? HIRE A NEW MRG, THE ONE THERE IS HORRID!!! Yes I know how scheduling is done, according to available hours. Apparently you only get hours if he likes you. Make changes for the new year! read more

Irina is awesome. Helped us when in need. Friendly heplful kind. Thank you Irina!!! Thanks so much for being professional and attentive.

We had to move banks when the town center branch closed which was a bummer since everyone was so friendly and went out of their way to welcome you. This bank is a whole other world. We had a teller a young man that was rude. He was not friendly in the least. He didn't say hi he didn't talk to us. I was making a withdrawal and he didn't count the money didn't say anything just pushed the money through the slot, didn't say thank you have a good day nothing. Customer service isn't a priority at this place obviously. We ended up taking our money and going to Logix where the customer service is amazing. Sad since we have been customers here for years and years. Do better. read more

If there is 0 star I'll give them. After scheduling an appointment and waiting 10 days. Result when I got to the branch the lady easily and so calmly said: sorry we don't have any banker to help you. As you don't have bankers at the branch what a stupid appointments system they have. read more

It used to be a great place to bank But since the last manager Jamil left 6 months ago its a Sh**t Show. Understaffed and very difficult to deal with! read more

It's who you know when it comes to banking! I've found one of the most enthusiastic bankers in Wells Fargo. Omar is personal banker who truly cares and has a sense of urgency to help you with whatever you need. He was walking the lobby and saw me come in. Greeted me with a big smile and used my name. He's only met me once before but he remembered my name (first and last) Wow!! All I needed to do was close an extra account but he treated it like I said I wanted to open an account. He sat me down for a couple min at the lobby and then arranged to help me personally at his desk. He's got a great positive attitude and has great ideas to help you save & make money. So next time you want a great banking experience, ask for Omar! read more

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Tanner is a guy I have been working with there for quite some time he's very nice and professional. They always make sure to provide me with the best help and support possible. 10/10 my favorite Wells Fargo location. read more

It's amazing that employees just say they can't do anything, and what they want to be on cell phone. I just wanted to increase my limit to withdraw money from the cashier, but Mr. Tanner Wheatley just says I'm sorry we can't help him, what the fuck do employees have. while other people help the staff very kindly. read more

Employees are nice, but they are always understaffed so theres a huge line every time i come. Never come here on your lunch break, you wont make it back on time. read more

Busy bank in the heart of Simi Valley. Large location with plenty of teller stalls, but lacking in parking. (The parking lot is not large enough for busy times.) Very friendly bankers in my experience. 4 stars! read more

Terrible customer service. They won't give you 3000 in cash your own money but they allow 2500. What kind of terrible policy is this?? Withholding people's own money from them. This is why crypto currency will eventually put banks out of business. read more

I stop at this Wells Fargo bank on the month March 2019 . I requested the help from a banker at this location at that moment . A lady who is very professional helped me and fix my problem . I have to said this the best service I got from the bank ever . She also fallow up with me to see that every thing was going good . This the reason .why I bank with the bank. Monica thank you so much for the great service you provided . read more

I'm a regular customer at this branch. I'm waited on by the same couple tellers all the time. The teller I dealt with yesterday had waited on me the most in the branch. So my work decided to give us netspend cards for our delivery pay and credit card tips a few months ago. Every week I go into the branch and specifically ask for a cash advance on the netspend card and ask to have the money deposited into my checking or savings account . Nothing has changed. Yesterday I went in there as usual did my same spiel but for some reason the teller said transfer and I wasn't aware what she said. Without even warning me the money would not post until the following day she went and did a transfer instead of the cash advance I specifically asked her to do. She didn't even double check with me by asking if I was sure if I wanted to do a transfer because the money wouldn't post until the next day. I've never ever ever have done a transfer. It's always been a cash advance. No one at the bank cared. My receipt she handed me even said cash advance, not transfer. I will no longer be using this branch. I will now have to travel several miles out of my way to go to the other branch. Not happy. Customer service and the Escslation team sided with me and said they have no idea what the teller was thinking. They unfortunately could not reverse the transfer. I'm just really irritated and confused as to why this teller did that when she sees me requesting my money the same way every time. read more

I have done business inside the bank multiple times, and the service is consistently rapid and professional. However, of paramount concern is public health during the COVID crisis, and this Wells Fargo branch chooses to put its customers at risk. Despite the mandatory mask signs at the entrance, management at this branch does not enforce effective mask policy. I saw elderly patrons either not wearing a face covering, or simply wearing a face shield with no face covering underneath. In both instances the branch manager said nothing, the tellers said nothing, and the security guard was too busy playing with his phone. Additionally, this branch should space out customers at the teller to ensure proper distancing. Since Wells Fargo sits on the Federal Reserve, they surely can afford to offer surgical masks to customers for free. Until then customers should question their safety while doing business inside this branch. read more

Employees are fantastic but my money is always being pulled out for "NSF" which is weird because they hold and hold and hold your money & let everything hit at once so they can make there lousy $35.. if you ask me, they are shady ! read more

Any time I have issues with my account, the branch manager Ray ALWAYS helps me out and gives me the personal touch that's hard to find at other banks!! It is a RARE thing to find a Bank Manager who takes this kind of initiative and care for a humble customer such as myself. He is driven and professional almost to a fault. I find myself always asking him to please call me "JON" instead of "Mr. Foley". Oh, by the way, he knows me by name, and addresses me every time I come in with a smile and a handshake. I challenge anyone to find me a branch manager who takes ownership of his client's issues and situations the way that Ray does. I just hope selfishly that they'll keep him as a manager of this branch for awhile before promoting him to a higher upper management position where his skill-set clearly qualifies him to be!!! read more

Wells Fargo banks in general suck!! My husband and I have been loyal clients for many years and both have great credit. We applied for a loan and their interest rate is insane ... They really don't care about the customer all they want is to screw you over and make more money. Def. Don't open an account here . Go to LOGIX instead great local bank, awesome customer service, and interest rates are A MA ZIN G !!!!!! Wells Fargo really let us down. read more

The atm drive up is constantly unavailable. If you are in a hurry in need to deposit a check prepare to drive back around, park, and walk up. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Simi Valley, California

Today I went to one of their branches and of course it is a bank 1200 E. los angeles in simi valley CA 93065 I went to ask for change and they did not want to change me I am over 17 years old with wells fargo bank and today I felt discriminated not they wanted to change me $ 20 dollars into coins if I didn't go to change to a store I went to a bank read more

The staff here is super friendly! Always greeting you and assisting you right away. I love the fact that they always offer free drinks and stuff to snack on even if it's chocolate sometimes. This place gets packed sometimes though....so expect to wait and stand in line for a few minutes during busy hours. read more

*FIRST* Friendly service, but I'd avoid Saturdays all together. When I went one Saturday morning to take care of some lock box biz, the bank seemed understaffed with long lines and waits. When I was helped the staff was courteous, thorough and helpful. Scored a bunch of new 2013 calendars! 4 Stars for the Calendars! read more

This is by far the worst wells Fargo in the USA I bank and did bussiness at Salt lake city and Las vegas been banking with Wells Fargo for 15 years I have never seen a teller as disrespectful and racist as if a guy my age has a high position in the company every time I deposit my check as she always ask me my position in the company and my role the others bankers dont after banking in this branch for a year depositing same check same day same amount same company this is the question they will have for u are u authorized to sign payroll checks I said no my ceo pre sign my checks cause iam pay roll manager and on salary then why are u signing checks ur not authorized then she the nerve tells me how we should run our company lol a teller in a bank lmao then she calls my ceo to tell him what to do just making them selves looking more unprofessional but after me calling the corporate officer prestly explained to him why i no longer want to bank with them he told me the branch was suppose to offer me to wave the 150 early termination fee of my cd account which i took another hour waiting for the manager to help me and he never came i had to call the bank and asked for the branch manager which he never took ownership of the situation the branch manager clown after i told him i called corperate office wells Fargo which I had to Google cause the banker gave me a bogus number told me gave me right away he was nice i went to the bank to collect my early termination cost fee of my 12 thousand cd account think about it wells Fargo why would I forge my payroll check to deposit it in my account when u can easily just take it out of my account going in this branch is walking in a fbi building even the managers in suites think they are all that but after I made the call to corporate office they where so nice lol these people in this bank feel so special cause there in suits if wells Fargo apreciate their customers I suggest don't hire unprofessional people uneducated people who this there right not a customer if u want to spend a hour and get embarrassed by your peers that ur stealing from your company I suggest u stay away from here Good luck in this bank this was the 4th incident with this teller joy everytime same thing it even got to the point our regional manager came talk to the branch manager but the 4th time her giving me shit about my check going to the bank to deposit should be fast not 1 hour in the bank being looked down on as as for the one of this is for the fat banker never got his name the banker even talked shit he quoted we deal with high value clients all the time so I guess unless u have millions ur shit in this bank managers there it can be a high client or even a guy with 5 dollars on his account all costumers should be treated nice and respect after this incident I'll just drive another 4 miles from my home instead on a 1 min drive just to avoid this place and joy after all this they tried to get me fired from work lol did not work iam still here maybe as for them we will see they said iam rude and unprofessional lol how hard is it to deposit ur check how professional do u need to be to be a Client here I guess in this bank the bank is right and the costumers are wrong over all she had to nerve to coach telling us how to run our company her job is to cash verify my my check not to be my business advisor lol joy and the branch managers u guys are clowns in a suit lmao u 2 need to work where costumer service is not the job go clean toilets at least that way u won't need to deal with coustumers they don't even deserve a 1 star I give them 0 star but I can't u all have a wonder full day good luck banking on this bank full of haters and wanna be cool guys read more

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I needed some new bills to put in Christmas cards and the teller went up and down the teller line to find me some new crisp bills. Now that was some greats service read more

I needed to cash a check that was made out by a Wells Fargo customer. I personally am not a customer of Wells Fargo and won't become one anytime soon. They cashed the check for me after I provided two forms of identification. They, understandably, wanted to confirm the check was actually made out to me. At the end of the transaction I was informed there was a $7.50 check cashing fee! Are you kidding me?!! What could that $7.50 fee possibly be covering? It seems that every time you turn around banks are charging new fees to extract more money out of you. It's no wonder that more and more people are pulling their funds out of the big banks and opening accounts at credit unions! read more

I went to the bank to exchange $20 bills for bigger money ($100) and clerk told me they don't exchange money for none bank holders. It's just a money exchange, wtf! Screw this place! read more

Has its good and bad times. Helped me clear some unnecessary fees. Yet went in and simply asked for help with bank routing and they set me up with a wrong number therefore losing me money on a really dumb processing fee from a third party app. Also be prepared to hear about their credit card most of the time you're there unless you tell them straight off the bat you're not interested. Any other fees will lead me to switch banks. read more

The worst follow up. Business Banking. Error in deposit. Talked to who was suppose to help and still no email or call back. Called the 800 number and was helped in 5 minutes to correct the Wells Fargo error in Deposit read more