Walked in for a notary today. I waited 25 minutes for the branch manager just to tell me she's not available today. Waste of time, never had a good experience with this branch manager. read more

I wouldn't ordinarily rate a bank, but I was very pleased with the service I received at Citi Bank. After getting terrible service from Best Buy regarding my Best Buy credit card, these folks here got me the info I needed to get my issue resolved quickly Recommended for their excellent customer service read more

Absolutely the worst customer service ever at this bank. I would not recommend anybody to bank at Citibank especially the one in Simi Valley on Cochran. If you know, you know I've watched them time and time again take advantage of older people in the community Truly, it's sad read more

Beware on Citicard that even if you pay the statement balance due they will still charge interest fees. No free period - bait and switch and very misleading in my opinion . Terrible customer service . I don't recommend Citcards to anybody !!!! Costco card gives you money back but CitiBank takes it back ! read more

If you do not want citi bank to steal from you, do not open an account with them because then they will freeze it and keep your funds for three months according to fraud, only Froud here was committed citi bank cus no Froud found in my case and they detained me more than $ 4000. I would not imagine a person without money who would have made in that time. with that money that citi bank stole from you for 3 months .. Jan 13 2021 till April 6 2021 happens to my self , if you don't want to go through a similar problem stay away from them I would like to leave zero stars, they do not deserve a single one .. u would never in life plan make any business with citi bank ever again ... no even a letter by mail about taking ur case as Froud investigation or Hi apologize, compensation for the damage .. read more

Citibank - Proof of return my money 3 months 50 calls - Banks & Credit Unions Near Me - Simi Valley, California

In late May Citibank cancelled my account, no warning, no reason given. I had to jump to get new account since I cashed out and had Social Security deposited to Citi, and had to move fast to notify Social Security so my next auto-deposit would go smoothly to my new bank. Made that call and agent said I was all set. Today went to my new bank to get funds to pay bills, but there was no deposit from SS. Figured must have been deposited mistakenly to old account, and it was. Tried to withdraw, but Local Citi branch was "temporarily" closed, no explanation. Finally called branch in the San Fernando Valley, but agent said only I could expect a check within 30-60 days, and could tell me nothing else. I have regular bills like most folks, so can't make car payment, pay cards, get food, buy gas, nothing. 60 days could take me to mid August by which time my car will be re-possessed, my job ended, my items in storage sold off and myself on the streets with no place to live. All to hang onto $1920. Maybe they ought to replace the 'C' in Citi with an 'Sh'...at least the Fraud Department was accurately named, they're very fraudulent! That's Citi, partners for a strong economy, I guess! read more

This branch has the worst service. The teller was Sneha Kothiya and she had to ask her manager if she can take the check. I've been a customer for Citibank for over 25 years and they wouldn't let me deposit a check that was issued from my mortgage company for the repairs of our home. They told me they needed one of the endorsers (the contractor) to appear in person with me and show their ID at their branch in order to deposit this check. How absurd?!? As it is it was hard to get the contractor to sign the check and what if the contractor is out of state and can't appear?!? They didn't even show me their policy for this. Don't bank with Citibank. I took my legitimate check to Chase and they had no problem depositing it. It's time for me to take my money out of there. I'm soooooo pissed!!!! Forget them read more

I'm done with Citi bank. I tried using Zelle, but after spending 45 minutes with the assistant manager, nothing was accomplished. The assistant manager was great, but their, and/or Zelle's rules make it difficult/impossible to send money easily. I'm closing my accounts, and going to a new bank. Avoid them if you want to use online bill pay. read more

Everyone who banks here learns to love Marlin, a very friendly manager who gets to know her clients by name very quickly. Everyone at the branch is helpful, but Marlin is a stand-out. I get great service. They recommend better accounts when they become available. They look out for my interests. They call themselves a "relationship" bank, and they do try to live up to that. read more

Opened a new account on a Monday afternoon, with the help of the branch manager Monique Podell. She was friendly and professional, and the whole process was smooth. The other lady sitting closest to the tellers seems to be very friendly as well. However there were only two people at the time to take care of stuff like opening account and etc. So you would have a long wait if you are not the next one in line. Because setting up a new account would probably take about 20~30 minutes. I noticed a waiting customer left unhappy because she was 3rd person in line. Other than the wait, everything is great! read more

We do not have an account at our local Citibank branch, but we do have 2 or 3 credit cards. I have had issues with Citi for several months. One of our credit card accounts was converted to Citi a year or so ago, but I found out I cannot make payments in house. Today I went to make a cash payment on another account, and I was told that they will not accept cash. My primary financial institution is an hour away from me, so on the way to Citi I made a cash withdrawal at another local bank where we maintain a small account. I don't have this particular credit card set up online, so after looking at other options, I now have to make another trip to the bank this afternoon. The teller was not very helpful. She insisted that all customers had been notified that Citi would not accept cash. We try to do most of our financial transactions online. It is just too difficult to keep up with each bank and their ever-changing rules. I went back and made my payment with the same teller. She neither reiterated the bank's policy nor apologized in any way for my earlier inconvenience. read more

After having my Chase bank accounts hacked not once, not twice, but three times in a two week period a couple of years ago I switched my accounts to Citibank. I have not had any problems at all. Any time I have needed assistance at Citibank I have gotten quick and professional assistance. I rate them 5 stars for their efficiency and their security! read more

Six people in line for ten minutes and one teller. This is the poorest bank in Simi Valley. They need HELP !!! read more

I just pulled out money from this atm in simi valley and the money was tore up. Corners torn completely off, tear on another bill that almost went across the whole bill, and overall terrible shape. Would not recommend this branch. read more

Would it be too much to clean the ATM keyboards or provide cleansing wipes? No wonder everyone is getting the flu. I am not going to be touching those keyboards again and will have to come inside to do a simple withdrawal transaction. read more

Walked in to get help with faxing over a signature to another branch for a credit card, They were friendly, Professional, And courteous. I didn't get the name of the teller, She might of been the manager, She came over and had me out of there in no time, Great customer service. read more

Opened a brand new account with Citi. The banker, Marlene, was super helpful and friendly. The process went smoothly and she took her time to help me set up online banking. Thank you! read more

I have been coming here for years to do my banking. All the staff have been completely professional and friendly. There are many times when there is only one teller working and a line of people, which then causes the line of people to complain out loud. Well, to those people, you are annoying. This location does a great job of being friendly and efficient. read more

I've been banking at Citi Bank at the Cochrane Branch for 20+ years. As a senior citizen, I have always been given the best service. The staff call me by name and go out of their way to say. Try them again there the best. read more

Marlin assistance did not do well, I went to see her twice time ask for my problem credit card and she did not solve my problem, whole the time she required me to call customer services to figure out my case. Until i went to Citi Bank Moorpark in TO and met manager assistant in there then everything problem was done. read more

I've been waiting in line forever. Totally ignored. I'll try to avoid thia branch in the future.

Had a great experience today with one of the personal bankers who hooked me up with everything I needed. I waited inline for about 5 minutes with 10-12 people in there, so service was pretty quick! read more

Always helpful and very professional! If you want outstanding service the staff at this bank is Top Notch!

Byron is our hero! He rescued us and went the extra mile - very patient and extremely helpful; and he checked in on us later in the week to make sure things we're going smoothly. Thank you so much, Byron! Suzanne G read more

I must say, very nice people at the branch. We were quickly pre-approved for our loan but the Citibank experience has been a NIGHTMARE. Over 3 months and STILL no loan. With credit scores of well over 800 and a spotless credit history my wife and I and our small business have felt unimportant and as though we don't matter. They'll engage you with warmth and personal attention but once in, you are forgotten ... just a number to Citibank. These folks, while very nice people, seem incapable of doing anything but taking care of everyday teller transactions. I hate to use the word incompetent, However, unfortunately this word applies. This bank should be avoided; ESPECIALLY by businesses. read more

The staff at this bank is very incompetent they cannot even reorder checks correctly