I am so impressed by the service department at Banner Ford! Spencer took amazing care of us (and we are all the way in Florida). He inspected a local Ford truck for me and was thorough, professional, and extremely helpful. This dealership knows what they are doing and takes exceptional care of their customers, whether you are from Louisiana or not. I'm a lifetime Ford fan, and Banner Ford is one of the best. Thank you, Spencer, for your professionalism and for taking such great care of us. You represent the Ford brand beautifully--we appreciate you! I will continue to recommend Banner Ford and their outstanding service team. read more

I unknowingly spent the first 5-10 minutes talking to AI when I called. Finally got a sales guy. Since I don't live in the area, I was attempting to do a deal without having to go in. Their pricing policy is rigid, and wanted me to pay for the used vehicle I was interested in before it got needed repairs. This was a total waste of my time. Oh-the sales manager had to be consulted on the situation and questions, but never took the time to call me. This was the Banner Ford in Monroe, La. Oh-and they don't take deposits on vehicles that you might want to purchase, which adds to out of town customer frustration. read more

The service department used to be great. I was told I had an oil leak and needed a $200 diagnostic so they had my car all day no phone call and when I called at almost 5 they still had not looked at my car. So I had to pay to uber to and from work, etc. So no one calls to tell me what the outcome of the diagnostic was because my service rep wasn't in. Finally, tired of waiting, I called and I got a message of what I needed. I said yes, order the parts i will get it fixed. A few months later I called to see why I wasn't called to have my car repaired and was told a part was on backorder, this was in November, it is now May. No follow up and then someone (sales associate) from Banner texts me so I tell them my situation. Nothing. No follow up. So I spent $200 for nothing and how do I trust them now? read more

The staff who answer the phone are always extremely nice, friendly, and professional. I've truly enjoyed every conversation I've had with them -- and there have been many. Unfortunately, that's where the good experience ends. I purchased a vehicle on July 17th, 2025 via auction, and since mid-August I've had to call at least once a week just to get an update on the title status. Despite all these calls -- and multiple emails sent to the management team -- I've yet to receive a single follow-up email or return phone call. At this point, my only option is to share my experience publicly in hopes that someone from the dealership will respond. I simply need an update or a timeline for when we'll receive the title for the vehicle purchased back in July. I would caution any potential buyer to be very careful when purchasing a vehicle here -- not just because of the title delay, but because of the complete lack of follow-up communication afterward. read more

Purchased an 06 F-150 lariat was supposed to be an excellent running condition transmission went out less than a week of purchasing I called and told him and he pretty much said too bad read more

$1273.99 That's the amount that I was overcharged for a service by Jason in the service department. I paid over the phone because they were closing before I could get there. So I gave my card information. They didn't tell me the price has changed or offer any information about it. When I got the alert showing the charge went through I saw the overcharged amount I made contact and suddenly they had a price increase on labor that I was never told about and that's why it shot up. This was after two weeks of trying to resolve the issue and being patient. Even with the increase in labor I was not informed about they still over charged by several hundred dollars. Nevermind the fact that I was told this was a two day job and they kept the truck for over 2 weeks. That increase in labor shouldn't have even been an issue had they delivered on time. Also Last time I checked if there are changes especially with labor rates mid job that is to shared with the customer and generally you are not raising the rate mid job buy target on all future jobs after a certain date. That is extremely shady business. The bottom line is they will lie to you and ghost you when they can't make up any more excuses for ripping you off. beware of these practices aimed to legally rob you. I had given a five star review in the past with Rachel. Rachel is still awesome in my book but I can not maintain a 5 star review after being robbed on this job. An agreed upon price of exactly that and it was not honored. read more

I purchased a used vehicle in March 2025. It started having problems three weeks later and by June it was still the same problem (dead battery). After speaking to another dealership about this problem, it was suggested they do a draw test - so I asked them to do that, which is when the real issue was discovered. It took three weeks for repair and they refused to honor my warranty. We are currently going back and forth over that - in JUNE their service person told me I had x amount miles left on my warranty - but when I went to pick up my vehicle with the $2100 bill - she told me my warranty ended in May. Even tho in JUNE she never mentioned May and gave me a mileage amount, that I was well under. They lost a customer forever. read more

The worst car buying experience I've had in 30 years. The salesman (Patrick) and the sales manager (didn't get this guys name) yelled at me. Had it not been for the finance manager (Les) who used to be in sales and was amazing I would have not done the deal. If Rick Flick reads these he needs to get rid of the salesman and sales manager. Unprofessional and amateur. It will be the last vehicle I purchase from them. read more

Always amazing quick fast service go see Mr Gary at banner ford service department Mandeville la

While driving on the highway close to Banner Ford, Mandeville, LA, last Friday, my Ford Transit Connect had a dangerous mishap. I jumped out into traffic and tried to remedy the problem, but the attempt was haphazard at best. I pulled off the road and into Banner Ford's Service area where I explained the problem to Rep. Amanda Talamo. Amanda immediately began an in-depth search of my ten-year-old van's full service and recall history, especially for what might connect to the present problem. I was impressed. Amanda then summoned the Service Manager, Jason Lane, for a consult. He told me he would immediately have his mechanics take a look to evaluate what issues may be involved and need addressing. WOW! That's FAST! I asked if I could make an appointment to have any needed work performed once the evaluation was completed, but Jason said, "Let's take one step at a time," and he asked me to just sit tight while they figured things out. I hung around and before I knew it, they had fixed the mishap as well as two recall items I did not even know about! Fitting me in on the spot on a busy Friday, being so thorough by determining any and all problems my van might need addressed and doing so with the loveliest smiles and warmth simply blew me away! Ms. Talamo and Mr. Lane could not have been more gracious, accommodating, consider and thorough in their work. Their Customer Service was Stellar! The unscheduled lightning-fast service was unexpected and very much appreciated. What a team! read more

service is terrible and not willing to take care of customers appropriately. As a dealer representative of Ford they told me my options were sit at the shop while they try to look at the recall that wasn't fixed properly by them, no time frame provided, or catch a ride home with no way of getting back to the dealership. This location has always been terrible and never ceases to disappoint. read more

Gotta tell ya, these people know cars. This is the first time I have used a different organization to work on my 2011 CRV. Actually, I did not know Banner worked on different makes and models. Into the dealership I walked during a thunderstorm. As I was preparing to leave, I told them I was on my way to Baton Rouge to have my starter replaced. THAT is when I found out they did work on lots of different cars. (Full disclosure: I work at Banne r as a shuttle driver.) No one laughed at me, embarrassed me, or even shook their head sympathetically. Long story short, Jason Keller wrote the ticket and the mechanics did what they do best. How exciting to start my car without that annoying clicking sound. Thank you to all the staff who helped me. Stressful for me not knowing about easy access to car care in my neighborhood. It will not be my last visit. ;-) read more

My salesperson, Phine, was great. When I had a warranty issue, the service department was not. I had windshield visibility problems since the day I got the truck, and Banner's service department unsuccessfully tried to clean the windshield on multiple occasions. Eventually I requested a warranty-replacement windshield, which Banner reluctantly filed with Ford. Ford denied the claim, saying that "outside sources" were responsible for the windshield visibility trouble, despite my evidence to the contrary. Banner made no further efforts to remediate the problem. I have filed a complaint with both the NHTSA and the Louisiana State Attorney General's Office and May pursue further legal recourse in the future. In addition to this, I have noticed several obvious quality-control lapses from Ford. When they sprayed the factory bed liner, for example, they didn't tape the front end of the bed evenly. They also didn't remove the tie down brackets and just sprayed around them so beneath the bracket is bare paint. It looks completely ridiculous. My takeaway is this: I won't be buying another Ford -- and that's a lot for me to say that. Neither Banner nor corporate Ford handled the situation appropriately, and I won't give them any more of my business. I advise others to do the same. read more

I have been looking for a new car and have gone to other dealers who think 1k off sticker and a $500 rebate is a deal. This place was amazing! Not just for the sale but what they did after I bought the car. I received a call 2 days later to tell me they found an additional rebate and therefore could lower my interest rate. I went back and signed new papers and got a lower monthly note! WHO DOES THAT??? Talk about great customer service! Wow! Be sure to ask for " big" the best salesman ever! And kudos to AJ and the entire finance team. My fiancee went back and bought a new truck. THE BEST EXPERIENCE EVER! read more

If you have three hours for an oil change, this is a place to go, no follow up just waiting and waiting

I bought a 2016 Ford Explorer platinum in Washington state before I moved home in 2017 to Louisiana. I moved to covington so I use banner Ford for my maintenance - I bought the service plan with the vehicle. The staff are rude, unprofessional and unhelpful. Customer service is not something that Banner teaches or demands of their employees. I've had several recalls where I've had to wait there for hours or arrange for someone to pick me up because not once have they ever had a courtesy vehicle for me to use. Because of the awful experiences I've had at banner service I recommend not buying a Ford in this area because their service department is a nightmare and not worth the hassle. I'll be buying a new vehicle in 2020 and I will be going back to BMW for this purchase. read more

I brought my mustang to have the A/c repaired. The repairs were covered through warranty provided by a different dealership. Although my deductible is only 100$, I had to come out of pocket an extra 600$ to have repairs completed at their service department. My A/C works and blows cold, however their quoted hours estimate was absurdly high resulting in me covering what my warranty company said was much higher than they quote for the job. While my car was there they performed recall replacement without any of my consent. I had no knowledge of the work they performed until bringing my car back 3 days following their repairs because of a new warning light. They were quick to troubleshoot the issue but long story short, they tried to quote me and my warranty company another 300$ to replace a brake switch. I denied the work, purchased the switch and replaced in less than 4 minutes costing me only $22.00. Considering the quote for such a simple replacement I wish I would've brought my car somewhere else for the A/c and saved myself the few hundred dollars. I actually refused the work after talking to my warranty company regarding my cost for repairs, but was persuaded not to by a service department representative. They did do a free diagnostic to figure out what was causing the new light, which I'm grateful for. I recommend going to a home shop that prioritizes customer service and satisfaction. Unless my a/c goes out, I won't be bringing my car here again. read more

Be prepared to battle. I was very clear with the salesman what price i needed to be at. He assured me he could get there. I asked him 4 TIMES if he was sure, and he said yes every time. We start filling out paperwork, and suddenly the price we had agreed to had jumped up. I ask what happened? He acts confused, as if he doesn't understand it either. Goes to the manager and comes back and explains to me that the price i saw online was the lowest they could go, and it turns out we can't get to the price we discussed. I go to walk out, and he tells me to wait. Goes and talks to the manager, and comes back with a little bit lower of a number, but still not where i needed to be. I go to walk out again, he tells me to wait again, but at this point i am done. Why do we have to play this game? Banner Ford lost a sale that day, because of this Tomfoolery. I bought a Honda 3 days later. read more

We ordered a new cargo truck that was built wrong! Not Banner problem?!! In addition, the finance guy rang our perfect credit about 8 times and put us on mercy of Ally Financial for 7.8% (the worse financial company ever)!!!. Banner claimed that it was only one option! Lie! Banner won't get any of our money anymore!!! read more

Banner Ford is known for Predatory price hikes. And poor service after sale. Do yourself a favor if you are looking for a new or used Ford and go somewhere else read more

DO NOT USE THEIR SERVICE DEPARTMENT! Do whatever you have to do to avoid this dealership! They are dishonest, rude and incompetent. The service department is so horribly run. They treat you like an inconvenience when you arrive and the service advisors are dishonest and rude. They will try to sell you things that are not necessary or even recommended by Ford. I have been to numerous Ford dealerships throughout the gulf coast and this one is by far the worst run operation. Do whatever you have to do to avoid doing business at this dealership. read more

After waiting three months for service on our previous ford, we traded it in on a new one at banner Ford , since it was already in their service dept. after agreeing on a price and the note, we signed the paperwork. Three days later the finance manger calls and says the contract was turned down by Ford and wanted to add on to the price. We argued for a few days before they agreed to stand by their word and let the paperwork stand. A couple days ago I bought the car in for it's first oil change, which I made an appointment for. When i got there I was told the waiting time was about three hour before they could get to it. i turned around and went to take5 oil change and was done in 10 mins. Do not waste your time and money with these people. Their just a bunch of people trying to get most most money out of you and not even being thankful for it. read more

There is no service after the sale. Do yourself a favor and stay far away from this dealership. In 40 years of purchasing cars this is by far the worst experience. The first issue I had with Banner Ford was when we purchased our expedition and the finance guy made an error. The finance guy goes by the name " Cowboy". He tried to pass his error on us and made it sound like it was our fault. I had to make sure he knew it was his fault. Blame the customer seems to be the way they operate. My husband and I sat in the lobby for over an hour waiting for the manager to come speak to us about the error. Guess what... He was too busy to come talk to us. Needless to say I was hot is a fire cracker I was not a happy customer. The second issue I had with Banner Ford was a car part (modem) that was ordered for us. The part came in and we told the service department that we could not come in right away that we would set up an appointment. (Death in family and prior commitments) It was about four weeks before we could go without a car to leave it there for a few days but we finally got in there. After we return home for dropping off the car at the service department the service guy called us and said the part was sent back. Why did they not call us???????? Well, I was upset because we do not live nearby. The morning was all about driving back-and-forth from Banner Ford from 7:30 AM to noon. I made it known that I was not a happy customer and that I will post my experience every place I can to inform the public to stay away from this dealership. I knew of the bad reputation this dealership had but silly me I thought that would never happen to me. Guess what it will happen to you. When you go in to buy the vehicle everyone is there is all over you trying to make you happy. The manager is even in and out the office trying to make you happy. The finance guy is in there he really wants to make you happy and tells you anything he can to get you to sign on the dotted line. But be ready when you have to go there after the sale... They could care less. I had a few people tell me that he manageable call me... Nothing yet! So, buyer beware! Update: Service Manager Jason just called to correct the situation... made some promises to me...Let's see if it actually happens ! read more

Ok. Here we are, a year later. I traded my 2010 Ranger and found a 2015 F 150 King Ranch. I could not get it locally, and I looked at every truck at Banner, new and used. So I bought it elsewhere, with 17k miles on it. I also bought their super extended warranty package. It covers all service, any ford dealer, but not the battery. Last week, it was tough to start. Felt like a battery problem. I took it in the next day to Banner, described the issue, the service tech tested the battery and sure enough, 1 cell was bad. 30 minutes later, I had a new battery, covered under the Ford 36 month warranty, no service charge, and I was back on the road. Thanks again Banner, and Ford. read more

I will start by saying that I did not jump to these conclusions lightly. I went to banner twice the 1st time for for a gas neck problem problem, tires and a rear hatch issue. The 2nd time was a few days ago. I went for a brake issue. The 1st time it took him a week and a 1/2 to put tires on, fix the rear hatch and to tell me that he still could not get the fuel neck in, but if I would like to pay the deductible from my warranty for all the parts he would call me when the fuel neck came in and I could bring my vehicle and he would have it put in with no problem. Needless to say he never called. So I bring my vehicle in the 2nd time for a brake booster issue, dome lights not coming on, the radio knob, and something else that I can't remember at the moment. When he calls me to tell me how much it will be he is the rudest person in the world in the world and tells me that I am out of warranty that I have a break problem which I'm aware of that he hasn't looked at any of the other things but it's gonna cost me $300 for the break issue $500 for another issue and 3 or 400 for another issue. So I told him no thank you I'll pay the fee for it being looked at and to leave the car alone. Then I asked if he would be so kind as to put the fuel neck in that I never received.. He then waited a few seconds looked up the old receipt and told me that I never paid for anything and that he couldn't do it for me. Now, I know dealerships are known to be shady shysty and thieves. But this is just flagrant... This guy remembered me, remembered my vehicle without me having to tell him, and knew who I was! He had never called me back to give me my property which I had paid the deductible on, nor did he care. We called Ford the parent company and spoke with customer service. They tried for a few days to get in touch with Gary, but according to them he never returned a call and never answered the phone when they called. They even tried multiple times to be transferred in from other departments to trick him into it, but apparently he's too good at evading. They wanted me to leave my vehicle there so that when they finally got in touch with him it would be easier to have the work done on the vehicle. I did that for a few days but I have 3 kids, 5 dogs, a wife, and too many sports and vet visits to leave one of my 2 cars at the shop for a week more. So when I picked the car up after paying their 3% credit card fee on top of the original fee, He had typed up that my vehicle was unsafe and undrivable. That my tires were bald, which was a lie, and that I had refused the work on my lights, my radio knob, and whatever else I'd asked him for, which he never quoted me on. All he was trying to do was cover his butt by saying he was warning us about the brakes and the tires to show that he truly cared about people. Screw him and screw Banner Ford. Please look past the few good reviews about this place because even a rabbid dog can look nice when hes not biting your hand. The way all this has happened both times makes it appear that dealership is in on not giving a @$$% about warranty work, and treating everyone like crap. I hope this helps!! read more

Banner Ford - Lie about "bald" tired - Auto Repair Near Me - Mandeville, Louisiana

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Stay away from Banner if you want to be treated with fairly and with respect! I was ready to buy a new truck when I walked in, but after my visit there I went elsewhere and bought the same day. It started badly- I had called ahead and made an appointment to drive a vehicle I was considering buying. The saleman didn't go find it until after I arrived, and then took me on a very short test drive (no highway driving included). When I tried to test one of the features that was important to me, we discovered it was in "transport mode" and wasn't fully functional. He made no attempt to change that. At that point I was still considering buying and told the salesman I was expecting $8,000 trade-in on my 2011 truck. I had been offerred $6,000-$8,000 at other dealerships. He came back with an offer of $3,500 and tried to tell me that Banner's discounts were so good that they couldn't offer more. I assume they thought I was some rube and they were trying to take advantage of me. Banner's discounts are right in line with other dealers! I walked out in disgust. Within minutes he called with an offer of $6,000. Why do sales departments have to play games! People usually say thay hate car shopping, and if I had to deal with Banner I would hate it too! Fortunately, there are other dealships who are transparent with their pricing and will negotiate fairly. I was happy to spend my $60,000 for a new truck elsewhere! I would not recommend Banner to anyone! read more

1) Making the switch to Ford was a terrible decision because it has more problems than any of all of my Hondas put together. 2) The service department is a DISSERVICE department that lies about diagnostic fees and it ridiculously overpriced and fraudulent. Get everything in writing if they tell you you won't be charged for certain charges!! Not that this would really matter since you have to pay if you want your keys back.3) Despite offering help for this unfortunate circumstance, the service manager offered nothing but a measly $200 discount if I chose to come back! How about a military discount?? Army wife here NOPE bc the owner won't "let him give military discounts but we sincerely thank you for your service" STAY AWAY from this dealership and FORD altogether if you can. My Explorer is a money pit and Ford offers the worst service-you've been warned. read more

The absolute worst experience ever! Aggressive sales tactics and terrible customer service. I wouldn't recommend this place to anyone who's expecting a safe, reliable vehicle. read more

Banner Ford - Auto Repair Near Me - Mandeville, Louisiana

DON'T deal with Rich Tucci at the used lot. He is condescending and rude and has sent some of the most unprofessional emails to me I've ever received. This is of course, after I purchased the car. read more

Banner Ford - Auto Repair Near Me - Mandeville, Louisiana

We were under the impression we were purchasing a vehicle for 30k .... with tax it comes up to 33k ....We paid 10K down... we should only owe 23K... we were there for hours and had the stuff explain to us more than three times....WELL, Raymond their financing guy "failed" to tell us that he was charging us 3380$ for the extended warranty.... so instead of us owing 23k we now owe 27k... I am 100% positive that he did not go over that with us me and my partner was there for hours never in that time did he ever stop and tell us that we were getting charged $3380 for an extended warranty that we don't even me.... we signed a paper that said "price financed 26974" but the impression he left was that that price is going to drop after we get our 3500$ rebate...Lil did I know that he already deducted the rebate and snuck in ThIS BS WARRANTY that we didn't know were paying for it....Their financing guy Ramen is a crook read more

Had a great experience with Banner Ford. I am from out of area and I found the truck I wanted on their website and emailed them directly. The follow up was top notch and immediate from Shelby. The written deal came together quickly. I had a great experience with Matt Flynn and their sales manager Paul McAllister. I would recommend getting the quote they send you to be an all inclusive out the door (tax, title, registration for apples to apples comparison) signed by management to save some time. Raymond in finance was great to work with but as always shop your local credit union for competitive rates but their one stop shop is great with Ford Credit. Matt even topped off the tank for me before I left. I'm definitely a Banner customer for life. read more

Reached out to purchase an incoming Mach E. Dealer refused to take a deposit while in transit and wanted me to complete the purchase prior to delivery. When I caved, suddenly the vehicle was sold to someone else. Weeks later the salesman reached out and said the buyer backed out and he wanted to complete the deal by the end of the month which only gave me a day to think about it. They were also requiring me to trade in my vehicle prior to the new car being delivered. A day later, I caved and tried to purchase but mysteriously the car had been sold (again). I don't believe the vehicle is sold, I believe he was upset that I didn't immediately agree to his terms. I've reached out multiple times since then (email and text) to the original salesman and multiple other members of the sales team and no one will respond or confirm that the vehicle is truly unavailable. It appears that the salesman blacklisted me for being skeptical of his terms, and is now depriving me the opportunity to make the purchase. If this is the case, I couldn't be more disappointed with the salesman or the dealership - take your money elsewhere. read more

If you are thinking about buying a Ford Focus don't!!! 4 years later and I'm on the second computer 3rd control module 3rd transmission and probably 4 weeks lost pay in total. I'll never shop at Ford again. They will never see a $ of my hard earned money. If you like to piss away money buy a Ford Focus!! read more

I wanted to wait a few months, to cool down before posting. This is the place where enemies send people they hate. Salesman #1 was a jerk. Saleswoman #1 was a dingbat. Sales manager #1 decent, honest. Finance man#1 dishonest crook. So i wanted a certain car in a certain color. The car was only available at banner. never met banner ford, but hey, its a ford dealer- they must be good, right? WRONG. if it wasn't for the sales manager, i would have walked. Salesman #1 told me if i wanted to pay cash, i shouldn't come. If i wanted to finance with ford, I shouldn't come. He even sent me a text saying he didn't want my business. All the time he was telling the sales manager i was being difficult. after speaking with the sales manager, we agreed banner would fix certain things, i would buy the car and leave a good review. He turned the deal over to sales woman#1 to complete the deal. So we go to the finance man, who was really a prize. He tells me for me to finance the car I MUST purchase a warranty on a car still under warranty or i cant get financed. Additionally he told me i had been turned down by ford and only a local bank would finance me. My response was i would just pay cash. The finance mans response was to become angry, and refuse to complete the transaction. WHAT?!? Back to the sales manager. The sales manager stepped in and proceeded to convince the finance man to do his job. The finance man then lied, saying the promo rate ford was offering was not available and i was only approved by ford at an unrealistically high rate. A quick call to ford proved the promo rate was still available, and that the finance man never sent my application to ford. The sales manager was befuddled by the finance man, and couldn't understand why the finance man was bold face lying. This was met by the finance man with comments of "Well normally i don't have to deal with YOU PEOPLE. Customers come in here and have bank financing lined up. I really don't like you and don't want you to have this car. I would rather see banner lose money sending it to the auction" AND Ford can't tell you which deals they offer on the internet, and ford cant tell you if i dont see an application or not. I'm going to make sure you never get financed by ford EVER. AND "I don't send deals to ford because they don't run up the interest rate and pay me the difference" WHOA. What is going on here? The sales manager forces the finance man to take my money, but the finance man wont give me the paperwork i need because the finance man just doesn't feel like filling out the 4 lines of the form. WOW. They said they would have the paperwork ready for me to pick up in 24 hours. It actually took 6 weeks, and they mailed it to me instead, and it was still missing forms. They fixed most everything we agreed to, but i never got a 2nd master key to my car, they didn't fix a door seal, and they used fingernail polish to repair a scratch. The sales manager stated Banner would use a man with an air brush to cover the scratch, but sales woman#1 stated the sales manager is a liar, Banner does not do professional work, and there are fingernail paint fixes all over the lot." I asked her to show me just one, and i wouldn't complain. She said she was too busy with coffee. I followed her back to the coffee where we passed 2 men with an air brush machine. I asked her to step outside and show me which man did the repair. She told me "Look we have your money, you have a car, and i have coffee." I asked if there was anyone besides the Internet i could talk to? She just walked away. After all this trouble, they put THE WRONG TYPE OF OIL in the car. read more

BEWARE OF THIS DEALERSHIP!!!! Purchased a car from them that was a certified car. They offered an additional warranty on the car free of charge for purchasing the vehicle. I was told it was A BUMPER TO BUMPER WARRANTY. I WAS TOLD SEVERAL TIMES IT WAS A BUMPER TO BUMPER WARRANTY. my mother was present during the whole transaction and I heard the sales person say it was a bumper to bumper warranty. I even purchased an additional warranty. Two months later my driver seat did not move at all and stopped working. I brought it in to be faxed and was told that they did not know what was wrong with it but it probably was not covered under my warranty. He quoted me a price on how much it will cost to fix it although he did not know what was wrong with it! WHAT IS A BUMPER TO BUMPER WARRANTY? read more

This is a mixed review. First time I went to Banner was to buy a minivan for my daughter. We had already scoped out the vehicle on the internet. We agreed on a price after two rounds of offers and counter offers. It was pretty close to the average selling price. They tried to add in the usual b.s. Extended warranty, yada, yada. I think they did succeed in tossing in nitrogen in the tires. $200. No biggie. Good vehicle, nice interaction, she loves it 2 years later. That's why people buy Toyotas. Yesterday was totally different. Kia Soul was way overpriced. Salesman told me that Kelly Blue Book is wrong and it is worth much more. Right. That's why they've been in business for 90 years! He comes down $500, still 30% above average price. I should have walked then, but I stayed and gave him a second offer. It was final and I meant it. Wouldn't give an inch. Goodbye, you lost a sale. You could have made $1000, but you got greedy and tried to make $3000. It was a manual with no cruise control. It will be sitting there in 3 months. It's a frigging Kia. read more

Terrible experience! Was told one thing then after driving over 50 miles was told another! It was not just a misunderstanding it was a purposeful deception! Salesman Eric Sonnier assured me over and over and over the unbelievable deal was for sure! Then everything changed after taking off work and driving through rush hour traffic!!!!! Would never do business with such deceiving people!! I was pissed!!!!!! read more

My brand new F150 stalled after my daughter stopped in Mandeville for lunch while driving the truck from Ft Myers to Houston. She was alone and pulling an enclosed tandem axle trailer. Imagine my surprise when I received that call on April Fool's Day. It was a Saturday afternoon and fortunately Banner Ford was still open. Two mechanics left the shop and came to her rescue, cleared the computer and got the truck running. They took it back to the shop, diagnosed the problem and updated the computer. I can't thank them enough and I will say Southern Hospitality and true Customer Service is alive and well in Mandeville! Thank you very much, keep up the good work! read more

We brought our car in to Banner Ford on Saturday, September 24, 2016 for an oil change. When we picked it up, it had a huge scrape on the hood, which I immediately pointed out to the service person. The service people took pictures and said they would review the security cameras on Monday and call us, but the scratch "looks like it's been there a while". Monday, the serviceperson calls and says he and his manager checked the cameras out and the "oxidation on that scratch...it has been a length of time that thing has been on there." When asked about the security cameras from when we arrived, he said we looked at the cameras and we can't tell because they are too far away, so we zoomed in but then it gets blurry so you can't see if there's a scratch or not. But since there is oxidation it's not a new scratch. We then brought it to a body shop to get an opinion on whether the scratch is old. The owner of the body shop said that in his opinion there is no oxidation on that scratch and it is fresh. He said that if they are looking at pictures that it's not the same as seeing it in person. He said if we brought it over there and talked to a manager and had him look at it in person he would agree that it is fresh. He said the brown color that they are seeing in the pictures is primer, not oxidation. He also gave us an estimate of approximately $400 to fix it. We call Banner and are told not to bring the car in. The manager calls back. He says, "I understand you have a question about your vehicle?" I said yes, the body shop says that scrape is fresh, not old and that it is not oxidized as the serviceperson said you determined. I went on to say that the body shop told us to bring the vehicle to him for him to see in person so he could see that it is not oxidized. I said the brown in the pictures is the primer, per the body shop owner. He said there's no need to bring it in because my service techs did not do damage to your vehicle. We are not in the business of doing damage to our customer's vehicles and my techs are not reprimanded or penalized in any way if they do damage, which means they would not lie and they say that the scratch was there when you came in. I said well the serviceperson told me you said the scratch was old, but the body shop says it is not old and the brown in the pictures is primer, not rust. He said "Of course it's not oxidized, I wouldn't have said that it was rust, this material does not rust so that's not something I would say" I said well, the serviceperson said you said the scratch was old so that's how you know it didn't happen there. He said "I can't tell whether the scratch is new or old, no one can, because it would look the same either way since it's not a material that oxidizes and the serviceperson just didn't realize that it's that particular material". I then asked about the security cameras. I said that if the scratch was there when we arrived, it seems that they could see that on the cameras, even without the cameras being zoomed in because it is a significant scratch and the metal was reflecting the sunlight very much. He said that the one security camera is not at the correct angle to see the scratch at that location on the vehicle. He said the other security camera was hit by lightning about 2.5 weeks ago and is out. He said that is the camera that would have been pointed at the correct angle to see the scratch. Conflicts / Notable Info: 1. When we brought the vehicle in, if this significant scratch was there as they are claiming, shouldn't they have brought it to our attention before doing any work? 2. When we picked up the vehicle, they didn't say that the scratch was there when we brought it in. They took pictures and said they would check the security cameras on Monday. No one said, "oh yes I saw that scratch when you brought it in". 3. Their story about security cameras changes throughout Monday. Started off with getting a voicemail saying that the serviceperson had reviewed the security tapes with his manager and they can't tell whether the scratch was there when we came in because the cameras are too far away and when they zoom in it gets too blurry. Later in the day, the manager says that one camera is not positioned at the correct angle to see anything and the other camera was struck by lightning and just happens to be out. 4. Their story about the oxidation changes throughout the day. The serviceperson leaves a voicemail saying the scratch is clearly oxidized and therefore has been there for a while. Later, the manager says that the material doesn't oxidize so it could be new or old, he can't tell. He just says he knows it didn't happen there. 5. We took pictures on Sat, Mon, and Wed. The scratch does appear to get duller every day. 6. We maintain that there is absolutely no way that this scratch could have gone unnoticed by us. It was noticed immediately when the vehicle was picked up after an oil change. read more

Everyone know that car buying is stressful and a very long process. From the moment we walked up and met Molly, we knew that she was amazing! She took care of us all day while we were there at the dealership. She also took the time to get to know us on a personal level and we appreciated that a lot. Paul and Raymond were also very kind and very polite. Raymond also took the time to get to know us and cared about us while being professional. Overall Bammer Ford was very clean and well kept with a well kept invironment. read more