I typically do not leave reviews, but I was so impressed with the service I received at Ross Downing GMC's Service department that I felt compelled to share my experience. Service Advisor Robert Mena helped me. Robert displayed exceptional expertise and clarity in explaining the required repairs and provided estimates for my vehicle. His customer service skills and professionalism were truly exceptional. Throughout the repair process, Robert consistently kept me updated on the progress and promptly informed me once the work was finished. I am sincerely grateful for his dedication and meticulous attention to detail. I was greatly relieved to have my vehicle repaired at a GMC dealership, where I had confidence that the repairs were done correctly and thoroughly, all while being affordable. read more

Ask for Landon Crane. He's new but he'll give you his best effort and make your buying experience fun and relaxing. My friend and I were out looking for a new car for myself and my husband and we stopped in at Ross Downing. As a female, the first thing I'm looking for is how a salesperson approaches and responds to my questions. Landon was spot on. Professional, polite, not pushy but willing to take the time to answer all our questions, and we had plenty. He was never condescending or fake. He looks you in the eye and gives you the best of his ability, if he was u certain he got up and got the answer for us. The final aspect of what determines if I'm going to do business with someone is their handshake, Landon rocks his. I highly recommend you give him a call. Ross Downing has a great selection of vehicles, great staff, and a top notch up and coming salesman in Landon! read more

Service department is less than desirable. Extreme lack of communication. I've had my 2023 GMC Acadia just over a year and I've had nothing but issues with it. The car is still under warranty. Every time we take the car in, it's there for a number of days and no one calls us to keep us informed. We have to call THEM for any information. It's incredibly frustrating. Every time we get the car back, we are hoping the issue has been resolved, only to find out it has not been. Unsatisfactory customer service. read more

Today my 2022 envision check engine light came on and service transmission message came on. I stopped by the dealership and they had to make an appointment for next week. upon leaving the dealership another message came on that stated service transmission now or you will not be able to shift. I went back to the dealer immediately not wanting to become stranded and dropped the car off and got a ride home. Jay called me back later this day and started the problem was corrected and come get the car This is excellent service and I recommend the dealership highly read more

Very nice staff, just with the chip shortage there wasn't an Acadia available to view or test drive.

My son is a student at Southeastern. When he had trouble with his truck we had it towed to Ross Downing. Even though we didn't have an appointment, they said they would try to fit it in to at least get a mechanic to look at it that day. They did. The (service advisor?) Donna was polite and helpful when I called to tell them what was going on and that the truck was being towed in to them. The (mechanic?) that called to tell us what was going on and what needed to be done, Scott, was very nice. He was very polite and helpful. He took the time to talk to me to explain what they found and what needed to be done. He also told me that they found an open recall and fixed that while the truck was there. The truck was fixed and out the same day! read more

We bought a used 2011 Yukon Denali XL from Matt and couldn't be happier. We searched for about 2 months for the perfect vehicle. We are in Houston Texas and found what we were looking for in Hammond. The communication was on point from start to finish. I was offered a great price for my trade in and the process was seamless. Great team and they had me in and out in no time. It's been a month and we are still very pleased with our purchase. When it comes time to buy another vehicle we will look towards Ross Downing first. Thanks again Matt! read more

So I made an appointment to have my 2020 GMC 2500 HD Denali/AT-4 Duramax Diesel serviced. Due to an extremely tight schedule I asked how long the service would take. I was told approximately 2-3 hours. * Oil & Filter * Tire Rotation * Replacement Key Remote (cutting & programming) I arrived at 8:43am for my 8:45am scheduled time. It was well after noon as I had not heard anything. I was advised that there was a recall as it related to the diesel exhaust fluid system but was told nothing was needing to be replaced just a computer reprogramming. I asked if I'd receive a call when it was completed which I was told yes. At 3:15pm we had our realtor drop us back off figuring for sure it would be ready. I asked and was told it would be ready by 4:30pm. Well at 4:36pm I inquired again and was told that the oil change was just being started and it would be only about another 15 minutes. I'm no mechanic but I promise you I could change the oil, filter, & rotate the tires by myself in my driveway in less than 3 hours. Either something went wrong or they do one thing at a time. You'd think they could cut the new key & program the new remote while the oil was being changed. Good thing there are other GMC dealerships close-by as I'm going to try the GMC dealership in Slidell, LA on my return trip back to Louisiana from California. So that means that it should be ready by now as it is 5:00pm and I'm still waiting. read more

After having been loyal to another Northshore dealership for our last 5 vehicle purchases, we recently received the worst customer service I have ever witnessed. That's what led us to Ross Downing. I wish we would have been using them all these years! When it was time for our most recent truck purchase, we were debating which dealership to use and remembered all of the charity work we have witnessed first hand by the founder, Mr Ross and Mrs Yvette and decided hands down we should go for one of the Ross Downing dealerships. We found a few trucks we wanted to test drive and called the dealership and were connected with our amazing salesman, Desmond K. He was patient, helpful, and handled most of the leg work behind the scenes so we would not be inconvenienced in the slightest way. He really went over and above. The finance manager, Mr Jimmy was quick and efficient with our paperwork and was very explanatory when reviewing the deal and the paperwork. We could not be happier that we went to Ross Downing and we plan to be customers for life. Thanks for a wonderful experience! read more

I was in the market for a 2017 GMC Sierra Denali for a month. Narrowed it down to specific criteria and was thrilled to find my truck at this dealership. After negotiating with Larry for a few days, we finally agreed on an out-the-door price. Filled out the credit app and was then transferred to Ryan. Ryan told me that he had to leave early for the day to pick up his son, so if he didn't receive a response from the lender that day, he would give me a call first thing in the morning-and gave me "his word." About 20 minutes later, Larry called back with numbers that didn't make sense. Ryan obviously received a phone call from the lender that day but failed to call me. Larry, unable to explain why the numbers where much higher than we agreed upon, told us to wait for Ryan's call in the morning. I was anxious to hear from Ryan first thing in the morning, but he never called. I attempted to call Ryan 5x throughout the morning and afternoon, but none of my calls or messages were returned. Frustrated that my credit was ran, the numbers were excessive, and I had yet to receive any type of price breakdown, I asked to speak to ANY credit manager. I was transferred to Jimmy who apologized and told me Ryan would call soon. Ryan called 20 minutes later. Told me he was really busy that day which is why he never called me back. I asked him to break down the number for me bc I still didn't receive a full breakdown. He told me that he added an extended warranty to my purchase. I was taken off guard. A extended warranty? how much was this warranty? what did it cover? is it optional? are there different warranty options? None of this was ever discussed with me, nor did I give Ryan approval to add this to my financing. At this point I felt duped. I tried to brush off the sneaky dealer tactic Ryan used and asked him to send me a breakdown of the purchase order and financing with and without the extended warranty. I received an email 10 minutes later from him with the breakdown (a simple quickly drafted email). I then gave him a call and stated that I would like to proceed without the extended warranty. Ryan then proceeded to tell me, "well, the other issue is that i have another buyer here ready to buy this truck, and people who walk in to the dealership have priority over those out of state." I was completely shocked and upset at this point. I asked when did this buyer walk in? He responded 30 min ago. So if Ryan had kept his word and called me back first thing in the morning, this deal could have been done by noon. Ryan then had the audacity to say, "Sorry I have to go close this deal. Bye." I was then handed off to a Jay. Jay didn't have much to say. I pleaded with him, told him I would wire the money right now, i would fly there that night, anything to push the deal through. Every timeI I though Jay was going to apologize, instead, he would say "there's nothing we can do at this point." After dealing with Ross Downing, I had to aggressively keep my search going because Ryan pulled my credit and now I had 30 days to find my truck. Larry did follow up with me a few times, apologizing, and eager to help me find a new truck. I felt bad because Larry lost out on our deal as well. No call from Ryan, let alone an apology for his incompetence. I guess the deal wasn't meant to be, because I ended up finding my dream truck at Bill Smith Buick GMC in Alabama. I was introduced to Chris-the internet manager who sold me a 2017 GMC Sierra 1500 Denali Ultimate (only 4k more) in 4 hours and had it delivered to my doorstep the next morning. If thats not service, then I don't know what is. Maybe Ross Downing should take a page from Bill Smith's book and have a salesman solely for internet and out-of-state buyers, this way all of your customers can get the service, respect, and fair dealing they deserve. Mo read more

I recently contacted this dealership inquiring as an out of state buyer. I live 5 hours away so I tried to work out as many details as possible before agreeing to make a trip. I was already pre-approved we just needed to work out details and trade value. I spoke with Chase to begin with, I was originally put off when I sent pictures of my trade, nada book out with Vin, and provided all info needed. I was told my vehicle was not the trim I claimed, this apparently coming from Seth, the sales manager, who called to clear up the misunderstanding after I spoke with general manager. I clearly know what I drive and verified with pictures prior to the accusation. We couldn't reach an agreement so I walked away. I was contacted a few days later by chase asking if I would agree to 24k and they would deliver the car. I decided to take the deal, as now I'm burnt out with car shopping. Chase let's me know that Seth the sales manager will not agree to this and that the price was higher. I declined the deal. I get a text today from Chase saying " come get your car" attached with photo of car. Again, I take the bait and now agree to $500 more if they will meet me halfway on delivery. I send my Id and insurance card along with 21 more pictures of my car that has now been requested. I finally ask if they have figured everything up and get the response that Seth won't make the deal and if I'd like to discuss further i can call him. He now wants me to drive over there for us both to test drive. This, by far, has been a joke of a car buying experience. Salesman making deals they can't back up. Sales managers renigging on deals. This is just to shady for me....I've made better deals on Facebook. read more

This dealership is a joke! Came to an agreement on a vehicle with these guys a day ago. Explained that I'm 5 1/2 hours away and i would be there tomorrow to pick up the car. Went out, got financing and everything which they were fully aware of. A few hours later, they text me and say the vehicle just sold. THIS IS NOT HOW YOU DO BUSINESS!! To see that they have another review very similar shows that this is how they do business. So just beware **Update** 5 days later, after they told me they sold the vehicle to a 70 year old man who paid cash I get a text from the salesperson (Matt) "Good Morning Kaitlynn this is Matt from Ross Downing Buick GMC. I know we discovered last week that the Escalade sold before you could get here. HOWEVER the customers that bought it... their financing fell through and the vehicle is still on our lot and available. Can you plan to make the trip to make the purchase?" This just shows what kind of LIARS they are. Glad I purchased a vehicle elsewhere. read more

Stay away from this dealership they are a bunch of crooks! I bought a 2014 GMC Sierra with a 2 year 24,000 mile warranty(Signed paperwork), less than a month later my truck had to go in the shop and Ross Downing called me back to say they would not honor my warranty and that now they would only offer me a 1 year 12,000 mile warranty. They are disrespectful and unprofessional. Stay Away! read more

I was referred to this dealership based on the recommendation of a coworker. I drove almost an hour and braved fog. We were searching for a truck for my son. His first new car purchase after graduating from college a year ago and landing his first real job. I used the Ross Downing Shop Click and Drive pricing application and received a great price on 2018 truck. Received a confirmation number. I had my son arrange financing with Navy Federal in case he needed it. We had a check in hand for the amount agree and a little extra for incidentals. was told vehicle could not be sold for the price and they didn't know how it gave me that price.. No manager or owner came to speak with us before leaving. Stay away from this place... read more

Called to set up a time to get the oil changed in my used car that I had just bought. I told the lady it was a 2000 Saturn that had never been there before. She set up the appointment and I arrived on time. When I walked in I was told they couldn't service the car because of the mileage of the car with no history of being serviced at that location. I wanted to get the oil changed at GMC since they make Saturn but I wasn't given the best explanation as to why they couldn't service it. I give two stars because he did give me a suggestion as to where to take it but the person setting up appointments needs to be made aware that they can't service certain vehicles that haven't been there before. I ended up at Toyota next door and they took my car in and changed the oil with no problems or questions. I won't be attempting to take a vehicle to this location ever again and it makes me question buying a GMC vehicle ever again. read more

After going to the two Lafayette stores, the store in Baton Rouge, these guys understand what a luxury dealership is all about. My SRX came from here and the service has been great. read more

I brought my older minivan in for what I expected to be a costly repair. They were fast and $400 cheaper than expected. I also bought a Buick from them about 2 years ago and that experience was 5 stars as well. read more

recently brought in my friends 2018 GMC Sierra in for a service check, ive brought it in here several times never had an issue before until this time. the girl in the service department ,cassidy was rude, when i told her i was there for a service check and oil change she looked at me like i was ignorant and stated why would he need a service check on such a new truck. first it doesnt matter why i need a service check. just do what i am asking. she also kept pulling her phone out. why would you be worried about your phone when waiting on a customer. Not only is it rude but very unprofessional. Well i went inside to sit and wait for my vehicle, after about 30mins to an hour i went to go find out , i found cassidy , she was on the computer at the desk, ok i figured she was doing work stuff, until i walked up behind her and she was looking up information on vacations and cruises, Are you kidding me, looking up cruises and vacation, honey your at work not home, are you freaking kidding me. This is not the place to be handeling your personal business. I was furious by this point. There was another young man in there I believe his name was travis, he stated that he was sorry and would find out about my vehicle. He proceeded to go find out and told me it would be ready shortly and he would let me know the whole time with a smile on his face. He was very kind. Maybe she should take lessons from him. Next time i come in I will not deal with her EVER. read more