made an appointment for 8:45 am. I received text messages reminding me of my appointmen. I get there at 8:40 and it was closed. No one was there. There was no sign or note up. It says open Sundays 8:00 to 8:00 pm. I had to drive to another urgent care. Very unprofessional and totally inconvenient for me while being in pain. Not cool. read more

Place is a joke. Busy cold and flu season and only one NP working in the back. 340pm appt online and at 530pm still haven't been called back. Tele doc is the way to go from now on. No need to wait in a germ infested office for such a long period of time to get the same help from the convenience of your home. The care received after finally being taken back was good but hardly made up for the extremely long wait time. read more

Banner Urgent Care - Urgent Care Near Me - Chandler, Arizona

Currently closed! Don't go here! I went to 2 Banner Urgent Cares and both were closed. Try a different brand.

The front office staff and medical assistant here have zero customer service skills. To start, the girl checking me in (Genesis) was very off putting. I explained to her that my 1 yr old had been seen on Monday by his primary care physician who said he had 2 ear infections and an upper respiratory infection. He had 3 more days of antibiotics but since being seen, gunk was coming from his eyes and he is crying out in pain non stop. She was quick to tell me the physician wasn't going to prescribe anything for my son. It wasn't necessarily what she said but how she said it. In a way that made me feel like she was just letting me know nothing was going to come of my visit. After I sat down my feeling were validated when I heard her tell another patient checking in "just letting you know its going to be an 1 and a half hr wait." That patient decided to leave and come back. Then I heard her complaining to her coworkers. read more

They told me wait time was 1-1.5 hrs but it actually took three hours. I am extremely ill with an acute sinus infection and they gave me no antibiotics. I haven't been able to speak for days. I am a teacher and can't go back to work without a voice. Worst doctor I've ever been to and was no help whatsoever. Going to a different doctor today. Do not waste your time or money. read more

Went here today after feeling sick for well over a week. Found this place after doing a search on Yelp. I was very pleased with the service here. The lobby is very clean and the front desk receptionist was very helpful and prompt with the paperwork. My wait time was probably 5-10 minutes. Just enough time to fill out the forms. As soon as I was in, I received my vitals from the nurse and was immediately seen by the physician. It was very quick, and the doctor actually sat down and explained what prescriptions she was going to prescribe and how they would each work. She wasn't rushed and I appreciated that. Great bedside manner. I was in and out within 30 minutes. I'll definitely be back if I'm in a pinch with getting a regular doctors appt through my PCP. Great facility and service. read more

Permanently closed maybe? Arrived 820am on a Tuesday and door was locked, no lights on, no staff. Hours posted on the door say open at 8am.

This location just opened up the street from me. I'm super excited to have one so close now. Best thing is, the wait was maybe about 10 minutes tops. The waiting area was clean and pleasant and the doctor took no time getting back. Will return next time I'm sick! Hopefully not soon ! read more

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Inept. Uncaring. Mismanaged. Do not go here if you hope to encounter a staff who care about you. I received a copy of a document from my health insurance company that was requesting more information about the care I received from this provider. to be sure they got it, I hand-delivered my copy to this office. The receptionist didn't seem to have a clue as to what to do with it, so, apparently she didn't do anything with it and the insurance company denied the claim. read more

If you are looking for an URGENT care go somewhere else. This is the SLOWEST run business. The front desk will tell you 30 minutes for wait time when it actually 2+ hours. Unbelievable read more

I'm beyond annoyed with this place my husband was seen here on Monday they told him he had bronchitis and a sinus infection. They never tested him for anything else such as the flu well come to find out that's what he had was the flu and now everyone in our house has it and has tested positive for it. This includes his pregnant wife his toddler and his 8 year old thanks a lot read more

Made an appointment on 4/7 in the afternoon. Still had to wait an hour even though there was only 1 person in the waiting room. Not sure why the person behind me in the waiting list got called first. It seems like they just call up whoever they want to call up regardless of place in line. Care was just ok. The PA did not seem knowledgeable and was rude. The receptionist was not helpful. Not sure what she was doing but she was not working. The Dr seemed pretty good. She answered all questions and she said I had a virus. Update: I did not trust that diagnosis so I went to another urgent care later in the day. I took a flu test and tested positive. I'm glad I trusted my instincts. Patient beware of banner urgent care at Arizona and Elliot. read more

Looked online saw they were open. Drove 15 minutes not a single car in the parking lot and A sign on the door saying we are closed. This is ridiculous. No reason google should say you were open when you are not read more

Hours say they're open so I drove there and the door was locked and no cars in sight??? For a previous visit they sent me a bill a YEAR later. Way better options available, will not use Banner again in the future. read more

Banner has the worst Doctors, you will not receive the care you need. They should not be allowed to practice medicine. You will wait... hours, paper work, wait. Rude staff, doctors do Not listen to you. It's dirty. Rude. They have you returning every few weeks to collect your insurance money and tell you what you were fist coming to see them about. Just getting refills is a weeks work for you. Doctors care about themselves not you. read more

Alright after another non personable experience I am going to leave a review. I have been here at least five times over the past 6 months and only twice there was one person on separate visits that was nice and personable. Like how hard is it to at least pretend to give a shit when people come in. Is Banner specifically hiring depressed individuals who hate their life? Even when I brought my baby in who literally the cutest it still was like pulling teeth for them to say anything further than the required questions. People come in at a vulernable time and some compassion would be pretty nice. read more

I know people give this place trash reviews, but I simply don't get it! This is my 3rd visit. First time UTI, second severe asthma, third ring worm (TMI). Every visit they're crazy fast, super friendly, and I am shocked people even bother with a PCP when you have facilities that run this well. Thanks again for another fast visit! I can get back to work and make that money. read more

The staff was very nice. There was no waiting on a Saturday night. The NP did not think she could take care of my dad's abscess on his back and he needed IV antibiotics so she has us take him to the hospital. I think she was being very cautious which I appreciate read more

Horrid. Tried charging me 85 dollars to be seen when I've met all of my deductibles. Saying it was a special fee for my insurance. NO WAY! I left and went to and urgent care on alma school and they charged me a whole 4 dollars. Banner is either trying to jip people or the front office was trying to pull a fast one... read more

Same your time and money I spent 3 hrs and 150 cash for her to tell me take some flexiral and a couple Vicodin no exray like it states the 150 comes with free exrays the P.A that was there didn't know much and I had the check in guy threaten me with security for no reason I was not aggressive or argumentative...that guy is a joke still in his Apollo collage sweatshirt on...come on man ...still in pain I understand there are drug seekers but they have everything on record I haven't had a prescription of anything in over a year nothing.....STAY AWAY.!!!!!!! read more

Horrible place. Staff that doesn't care about your health what so ever. Call back after my visit regarding my condition not improving. Their response is you need to come back for another visit and pay more money!!!! read more

It was a tit bit busy but once I was seen by the yung doctor, it was pretty quick. The doctor was pretty legitty and laced me up with a excuse note for my jobski. I was like... worrrrrd, know what I'm talmmm bout. read more

Nice little clean office for when my doc is overloaded. Receptionist seemed a little short but she also seemed not to be feeling well. Nite was personable and doc was friendly. I would return if and when my doc is busy. read more

I had a good experience. Saturday morning so it wasn't too busy. Very pleasant front office person. I would definitely recommend coming here. read more

Great place. It's clean and the staff is super friendly. Our whole family comes here when we sick or in need of a doctor. I would totally recommend this place to anyone. read more

My daughter went to this facility for treatment. She had a bad cold and severe pain in her ribs. They wrote her off as just a cold and rushed her through the process and sent her packing. She called me completely devastated due to the lack of care and lack of answers she received there. I told her to go to another urgent care and she does in fact have pneumonia and severe pleurisy. I called this urgent care back very frustrated. The lady on the phone was awful and had no customer service skills. I was upset but she had no remorse because i was in fact upset. She took me saying I would blow them up on social media as if I was going to blow them up and actually called the police dept. What a joke! Avoid this place like the plague! They are not capable with their current staff to properly treat anyone in need! I would give them negative stars if I could!!!!! read more

Like all the other one star reviews on here, I've had a similar experience here. I went in a few minutes before they opened because I have a severe sore throat pain, and when I say severe I mean can't even eat soup without doubling over in pain. The check in process was easy and fast since I was the only one there and didn't wait more than 10 mins to be seen. But they don't even have actual doctors there just nurse practitioners, so bizarre. After my vitals the NP comes in listens to my lungs for a second and looks in my throat for .2 seconds and prescribed me antibiotics. ???? Antibiotics for what? I asked her if it was strep considering there's only a handful of illnesses that antibiotics will actually help, and she said oh well we can test for that. I said uhhh yeah thanks. Came back negative and still gave me the antibiotics and some lidocaine to gargle lol I woke up in such pain the next day I had to go to the ER and they diagnosed me with the flu within 2 hours and gave me a steroid to help with everything! How hard was that!!! Do not go here and save yourself time and energy, just go to the ER. read more

Came here for a cold and possible sinus infection. I guess my symptoms did not warrant a Dr to examine me. The assistant listened to my symptoms and took my temp and looked at my nose. Than sent me on my way with a script of antibiotics. I was in and out in 35 minutes. read more

The quickest to be treated Urgent Care I've been to! This is my second visit.Courteous,professional staff.X-Rays and Pharmacy on site...no need to go to another provider.Very neat & clean waiting room,rest room and treatment rooms. Highly recommended! read more

The female nurse at the front desk is unfriendly and the way she talks was unprofessional and ruse. Took my son to see them last night, received unpleasant experience and they didn't check my medicine pick up store hours, it close at 6pm this I have to go further and waited more than an hour. Wont go again! read more

Losing samples, lying to hospital staff, and never giving me my test results, oh my! I could never have imagined that a simple COVID test could turn into a week long fiasco - the results of which I have still never received. I was having a procedure done at a Banner hospital on Monday and was told I needed to have a COVID test done to enter the hospital. Fine. The woman in the Banner hospital cath lab makes me the appointment for a Friday at 11 a.m. When making the appointment, I specifically asked if the results could be sent to my college and was assured several times that they could. I go to the appointment and arrive early, but am still not seen for over 45 minutes. While in the waiting room, I overhear that other patients there are being tested because they believe they have COVID. Fantastic! I didn't have COVID, but I might now thanks to getting exposed at your office! I finally get called back and am asked if I have symptoms or was exposed to COVID. I answer no. The nurse then asks, "Why are you here?", so I explain I was told I needed to get a test prior to going to the hospital. She then says I am pre-op. I say that I am not having an operation and she responds, "You're either pre-op or have symptoms." Well, out of the two of those, I guess I'm considered "pre-op" - even though that would imply an operation, that I was not having. She then tells me I will need pre-op bloodwork. What???? In the 5+ calls I've had regarding this appointment, labwork was never mentioned. She tells me I have to have it or they won't see me at the hospital. I have all the tests done and leave. I also asked about them forwarding the information to my college and was told they would not, even though they explicitly stated they would when I made the appointment. Then it comes to be Monday morning, a full 72 hours later. I get a call from my cardiologist - my hospital test is cancelled because I did not receive a COVID test. I informed her that I had and she needed to call the urgent care to get the results. I then check into the hospital and am taken to the cath lab. This was 2 hours after my initial phone call where the cardiologist receptionist was calling the urgent care. The woman at the Banner cath lab tells me again that my appointment is cancelled because I didn't have a COVID test. I told her, I absolutely did and she called the urgent care. She said that she should have had the results within 24 hours, and now we're going on over 72. She calls and is informed that, "I had an appointment, but never showed up." - A blatant lie from Banner Urgent Care to cover up their own mistake of what I can only assume would be losing my samples. I was very firm in my response that I would not be leaving, had to have the test administered that day, and that the urgent care needed to find my results. After more phone calls and waiting, they seem to have gotten it together enough to find them. In total, close to 10 people from 3 different locations became involved. Staff at Banner Urgent Care lied about me not doing my part and coming in for an appointment. When I called to speak to a manager here, I have waited 2 days so far with no contact. Additionally, these results were NEVER sent to me, nor updated in my patient portal. We are coming up on a week since the tests were administered. I have never gotten the results myself and can't get in contact with any managerial staff. This was the worst service I have ever received at any establishment ever. I am completely disappointed at the gross incompetence of staff at every step of this process. read more

I was very impressed with Banner Health's Urgent Care! I have gone to other urgent cares and the wait time was horrible. With Banner Heath I was able to make my appointment online and the best part was...they saw me BEFORE my scheduled time. The staff was very friendly and addressed all my needs and concerns. read more

This place is a joke. Front receptionist was nice, but that's about it. Literally the only person there and treated like I was an inconvenience. Wasn't even asked my symptoms, I only could volunteer a few when I wasn't brushed of by the tech. I've had a fever for days, and when my vitals showed I had one there, wasn't even asked how long I've had one or told I had one. Came in complaining of a severe sore throat, and the NP didn't even feel my glands (which a VERY swollen) and barely looked in my throat WITHOUT a tongue compress. Went home and looked my self and saw the white patches I tried to tell her were there. She listened to my lungs and said they sounded great. Strep test came out negative, which I've gotten a false negative before, and explained that. She didn't even order a culture which is standard with a negative strep test. I hadn't been having any congestion or running nose of any sort, and she initially only prescribed me FLONASE which I had NO symptoms for. She reluctantly prescribed me antibiotics as well, and made me feel like I was drug seeking. Ridiculous, and told me it would make me feel worse, but she'd give it to me anyway. I was also told I couldn't get strep throat because I didn't work. WTF? Absolutely ridiculous. Diagnosed me with viral upper respiratory illness with NO symptoms of such. This is the second time I've come here a treated poorly. Please, for your health, DO NOT COME HERE. read more

Warning stay away!! Horrible location with terrible staff that shouldn't be in the medical field. I showed up a few minutes before they closed with my little boy (6 years old) who had a high fever, and the girl in front goes running to the front to turn off the open light. Then as I walk in says we are closing and I said" I have a sick child with a high fever, can he please be seen really quickly" and I overhear a nurse with short red hair saying " I'm not staying another minute I don't care" and the receptionist said they will not stay to check my son. I was in shock they would turn away a small child. These people are in the wrong profession and should be ashamed of themselves. What ever happened to being in the medical field to help people not just collect a pay check. I called customer relations multiple times and left messages to call me and never received a call back. Banner should be ashamed of this staff and this reflects on them!! Never will I ever go there or any Banner facility again!!!! read more

Only person here. Waited for 108 minutes (so far) to just get antibiotics. Staff were nice but wow, when you're sick you really don't want to wait forever when you just want to be in bed. read more

The clinic personnel are kind and competent, but billing personnel are either completely incompetent or very dishonest, either way, a problem. Urgent Care Extra lost a good customer today, taking my business elsewhere. Use at your own risk. read more

Tv in waiting room does not work. Do not come here on sunday. Im not here for care though. Otherwise it would b a 5. Bring your phone and something to do if you are the driver read more

This place is a joke. They charged me $250 to see a physician's assistant. Would never go back and will never recommend to anyone. Stay far away from this place. read more

I received the worst service ever. My main complaint was a fat, bald Provider that is very disrespectful, rude and will threathen to kick you out of his office and be seen somewhere else if he doesnt like you. What a way to treat a US Army Veteran! I would rather go to the VA and wait 6+ hours to be seen than go to this location or company. Save yourself the trouble and frustration and go to a Dignity Health urgent care. read more

I came in to this location to have my hand x-ray'd to see if I broke it while doing yard work. I brought my own cooling pad and had my hand wrapped in it when I arrived. The young girl working the front desk, I believe her name was Cristina, asked me if I would like an ice pack for my hand. Since mine was warming up I accepted and she brought me an ice pack about 5 minutes later while I was filling out my patient info. Not once did she say there would be a charge for the ice pack or that my insurance would not cover any cost associated. After I had my hand examened by the doctor I asked what I should do with the ice pack and she said she would take care of it. 3-4 weeks later I received a bill in the mail for my visit. To my shock, I was charged $30 for the ice pack and $10 for "application," neither of which is covered by my insurance! I am in disbelief that Urgent Care can justify charging this amount for an ice pack, that probably cost $1.50, and then have the nerve to charge an additional $10 for "application." What application?? This is sneaky and deceitful. If you are going to offer an ice pack you should be upfront about the cost. My wife and I are fortunate and can afford to pay this ridiculos charge because we don't want to ruin our credit by letting this bullshit charge go to collections since your billing department has refused to reverse the charge. I can only imagine how many poor families have been negatively impacted by these dishonest practices. I will NEVER return this location or any location associated with this company. I am currently posting my experience on Yelp and other review websites so other people/victims can be aware of this shady business. read more