Our friends invited us out to watch the Hawks game tonight. I went to Bannerman's a few years back for a few cocktails and was unimpressed but I learned tonight that our friends really like to come here for Hawks games.
They have a lot of TVs throughout the entire bar. In fact, I don't think there is anywhere in this bar that you can sit or stand and not see a television. The games are projected on 6 large screens. The clarity isn't great but they do the job. The volume of the music is turned down and the sound of the game is turned up during the game. When the Hawks score, they have some red siren type lights that run, they blow a loud horn three times and they play a few seconds of Chelsea Dagger. Whomever is running this whole set up, it's a lot of fun but try fading out the music when the replays stop and the game resumes. It's ok if we miss a few seconds of the commentary. The abrupt stop of Chelsea Dagger is not fun and if we're singing along, it kinda sucks when you just shut it off. It appeared, by scanning the bar, that I was not the only one annoyed by this.
Now, I did peek on Yelp before coming here tonight and even though the 2.5 star rating didn't impress me, I went with an open mind as our friends chose the place and I wanted to make up my own mind about it.
We were greeted promptly when we walked through the front door, found our friends and joined them a high top table in the center area of the dining area. I noticed several children here so I'm guessing they are going for a family feel if they allow kids but the place does not look family friendly. It's bar. Kids don't really belong in here and if they want to cater to families, then I would suggest a major remodel and layout change. It's a sports bar, people.
So we were off to a great start with our server. She took our drink order practically while we were sitting down. I was impressed immediately! We grabbed a menu and started to flip through. I asked the server what was good. She recommended the chicken Cesar wrap (something she eats regularly), the broasted chicken and their pizza. I asked if they had soup and she told me they had Chicken Noodle soup tonight. I asked if it was homemade and she informed me it is not. I asked if the pizza is made fresh in house and she said no. So we ended up with the Cesar wrap and the broasted chicken. Our friends split a pizza and they had already had a nacho app before we had arrived. I noticed what was left on the plate from their nachos was a lot of lettuce and the chips you would find at Wrigley Field with that cheese sauce.
I thoroughly enjoyed my broasted chicken and my hubby enjoyed his wrap. My complaint about my meal was the waffle fries were over cooked so they were hard and difficult to eat (side note: there is an upcharge for these fries). He mentioned that his wrap was light on the chicken and heavy on the lettuce. Which, as you know, he RARELY complains, so I'm very certain he was right on the money. Now this stuff isn't a huge deal but now it gets worse.
After our server dropped off the food, she disappeared for 47 minutes. We know this because the food hit the table at exactly 7pm when the game started and at 7:47, after we looked around for her (or anyone for that matter) she was nowhere to be found. We grabbed an older gentleman who was chatting with some (obviously regular) patrons and asked him if he could help us out since our server is MIA. He asked what we needed and took a drink order from us. She magically appeared as if from nowhere moments after he took our order. I'm guessing he was the manager or possibly the owner because from this moment on, we had 3 different servers (no ours) stop and check on us approximately every 4-5 minutes until we left. It was almost annoying now.
Ultimately, our server never cleared ONE dish or glass from our table but everyone else did, I had to have another server get her for us at one point to ask her for refills on water and soda and someone else delivered them. Oh, did I mention that I had my plate sit in front of me with a napkin over it for about 15 minutes and ended up taking it and putting it on an empty table nearby to get rid of it?
Later, we learned that she was serving tables on the complete other side of the bar. Why? We don't know. I was a server for many years and we always had sections. If you got pulled for a larger party or something, you tell your table that you're switching to a different section and inform them of who will be their server from that point forward.
Management, please section your serving areas so servers are always nearby all their tables if needed. Ease up on the filler (ie. lettuce) a smaller diameter wrap would have fine but you try to make it appear larger by packing it with iceberg, is unnecessary. Consider looking into food prep as over cooked fries on two plates should have never left your kitchen.
I think this place could actually be something if they worked out the little details! read more