Absolutely horrible experience. Original appointment 12noon. Frank texted night before…read morerequesting to change appointment to 8am for the following day. Ok fine. 8am came and went TOTAL NO SHOW - no phone call, no text - zero communication! Trying to reach someone was frustrating and required numerous calls and texts. Finally at 910am they call. Zero concept of customer service, no apology, no respect for customer's time. DO NOT USE MY GRILL GUY!

Wasn't worth it at all. $500 and the guy was literally there 30 mins! I texted the number that…read moretexted me and asked if he was coming back and no response. Won't use again.

Our BBQ was a mess, I reached out to a few companies. Mr. Grill did a great job, was on time and…read morehad good value.

I've had had Lynx grille for 6 years, I've had it cleaned every 18 Months.. this is the BEST job…read moreI've had done and there price was VERY reasonable .. They know what there are doing David in McKinney

Just moved to Dallas 2 months ago and the house my husband and I bought came with a disgusting…read moregrill that we thought we were going to have to replace. A friend suggested we get a cleaning service to clean grill to health and we found this service. My husband reached out to William and he was out in our place within a couple of days. He cleaned the grill and brought it back to life. It saved us $700. Great customer service.

Bad service. my grill was 75% clean. A day after cleaning, i showed them pictures of uncleaned…read moreareas. they said they come back to finish cleaning. i went ahead and paid them in good faith. I reminded them to come back every week. Their excuse is that they are too busy. Eventually they stop responding to me. It's been 3 months.

GREAT service. Cleaned our pellt grill good as new andleft the area cleaner than he found it. Very…read moregood value for money spent.

Great service, looks new and will use them again next tear. Grant is a great guy and will go the…read moreextra mile.

Inherited a very dirty BBQ with a recent move. Did some research and sent out a few requests for…read moreestimates - Big Spoon was by far the most responsive. Overall, Communication and responsiveness were top notch and pricing was reasonable - none of this "minimum charge" BS I saw from others. Between setting the appointment and the scheduled day, I found out the BBQ wasn't fully working. Ignitors weren't firing. I texted Big Spoon and they said no problem, they could troubleshoot and get it fixed. On the day of, Chris and Crystal showed on time and went to work and spent 30 mins diagnosing the issue and giving me guidance on some parts I needed. They proceeded to clean and renew the BBQ - the end result was amazing. An added plus, they were really cool people to get to know. Don't look elsewhere - Big Spoon and Chris & Crystal are the real deal. Top quality work, professional and simply a great family run business. Picture is the "after" (failed to take the before, but it's night and day - looks brand new)

Wow. My grill was a mess until Big Spoon showed up. They are…read morea master of their craft, responsive and a great value.

I had an excellent experience with Goat Air! Malachi was my technician, and he was incredibly…read moreknowledgeable, professional, and thorough. He took the time to explain everything to me in a way that was easy to understand and answered all of my questions. I was also very impressed that they were able to get someone out to my home within 24 hours, and I thought the pricing was extremely reasonable. It's refreshing to find a company that provides great service without trying to overcharge you. Malachi was fantastic, and I was genuinely impressed with Goat Air from start to finish. I would absolutely recommend them and will definitely use them again!

Horrible service!!!…read more We scheduled a Friday maintenance appointment with Goat Air and set aside time to be available during their service window. At the last minute, they texted us to cancel, claiming an "emergency repair." When I called, the story changed, they admitted they took a bigger, higher-paying job (full heating system replacement) and pushed us aside, told us either cancel or reschedule with them. They didn't even bother calling back, just sent a text canceling after pretending to "sort things out." Completely unreliable and unprofessional.

Good teamwork done in under 30 min..Timing Great...............helped immediately use near Grand…read morePrairie

Highly recommend! If you need junk removal these are your…read moreguys! They are responsive and so easy to work with! They texted that they were on their way, removed things fast, cleaned up after they were done. Their pricing was the best we found! Would absolutely use them again!

I had a small pile of stuff to be taken away; drywall, a door, trash, yard signs, etc. Jose and his…read moreteam communicated by text and were very flexible re my time line. They actually showed up early! The price was 3x lower than another company's estimate. They cleaned up well. Efficient. Good to work with. Highly recommend.