We have an Alfresco gas grill that we've had for decades. It was originally plumbed for natural…read moregas and after moving we had to switch to propane. We had a guy come out to change the parts for propane but the grill was never the same. After living with it for far too long I reached out to Texas BBQ in Southlake, Tx and they steered to a person. I reached out to him but he couldn't come out in a timely fashion and recommended Mark. Mark was pleasant, professional, and identified the problem immediately. This grill was expensive at the time of purchase but we were tired of replacing burn't out grills every two years. (we grill a lot). Bottom line, we have our grill back and after looking at what a new Alfresco would've cost we couldn't be more satisfied with it all. Mark is highly recommended.

Made arrangements for them to come out more than a week in advance. Confirmed by phone. Confirmed…read moreby text. Never showed up. I called and left a message the morning of the appointment to see if they were still coming. Sent a text to see if they were still coming. Never heard from them. Seems like a hit or miss company.

I've used Grill Doctor for several years to keep my propane grill operating at peak efficiency…read more They do a superb job! They show up within the window they say, are friendly, and do excellent work! Can't recommend Matt and his team highly enough. You will be glad you had Grill Doctor take care of your grill.

The techs were on time and very professional. They were able to save my 20 year old DCS grill due…read moreto their creative sourcing of parts and their knowledge of grills. I couldn't have been happier with the results. Highly recommend this company

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

Just moved to Dallas 2 months ago and the house my husband and I bought came with a disgusting…read moregrill that we thought we were going to have to replace. A friend suggested we get a cleaning service to clean grill to health and we found this service. My husband reached out to William and he was out in our place within a couple of days. He cleaned the grill and brought it back to life. It saved us $700. Great customer service.

Bad service. my grill was 75% clean. A day after cleaning, i showed them pictures of uncleaned…read moreareas. they said they come back to finish cleaning. i went ahead and paid them in good faith. I reminded them to come back every week. Their excuse is that they are too busy. Eventually they stop responding to me. It's been 3 months.

Inherited a very dirty BBQ with a recent move. Did some research and sent out a few requests for…read moreestimates - Big Spoon was by far the most responsive. Overall, Communication and responsiveness were top notch and pricing was reasonable - none of this "minimum charge" BS I saw from others. Between setting the appointment and the scheduled day, I found out the BBQ wasn't fully working. Ignitors weren't firing. I texted Big Spoon and they said no problem, they could troubleshoot and get it fixed. On the day of, Chris and Crystal showed on time and went to work and spent 30 mins diagnosing the issue and giving me guidance on some parts I needed. They proceeded to clean and renew the BBQ - the end result was amazing. An added plus, they were really cool people to get to know. Don't look elsewhere - Big Spoon and Chris & Crystal are the real deal. Top quality work, professional and simply a great family run business. Picture is the "after" (failed to take the before, but it's night and day - looks brand new)

Wow. My grill was a mess until Big Spoon showed up. They are…read morea master of their craft, responsive and a great value.

Absolutely horrible experience. Original appointment 12noon. Frank texted night before…read morerequesting to change appointment to 8am for the following day. Ok fine. 8am came and went TOTAL NO SHOW - no phone call, no text - zero communication! Trying to reach someone was frustrating and required numerous calls and texts. Finally at 910am they call. Zero concept of customer service, no apology, no respect for customer's time. DO NOT USE MY GRILL GUY!

Wasn't worth it at all. $500 and the guy was literally there 30 mins! I texted the number that…read moretexted me and asked if he was coming back and no response. Won't use again.

Throughly cleaned my grill and installed new parts. Grill works better than new--easy to light,…read morecooks evenly. Very pleased with the service performed by Bar-B-Clean.

The business changed cleaning concepts and we actually used their services and it was outstanding …read more Great service and easy to schedule. They got the job done quickly and efficiently. Prices were fair They even sent me before and after pics which I attached here .

EDIT: Updating to add my comments to the owner's response:…read more I am deeply disappointed by the response from the business owner and feel compelled to address several concerning points. Prospective customers deserve to be fully informed, and I hope this review serves as a cautionary note. 1. The initial quote provided was for the cleaning of both my outdoor grill and burner. See attached screenshots from my conversation with Jamal. 2. Despite the incomplete service, I paid the full quoted amount of $200 in cash to Jamal. It is frankly unacceptable for the business to falsely claim otherwise, tarnishing their credibility. This is the level of their business ethics and shows their willingness to go to any extend to make the victim look like the culprit. 3. It is distressing to witness the owner's attempt to misrepresent my expectations regarding the outcome of the cleaning service. If that was the case, I won't have given this repeat job to him because I never got a brand grill last time either. 4. Mutual respect and professionalism are fundamental in any business transaction. I am indeed offended by the personal attacks made against me in the owner's response, which only serve to exacerbate the situation. In sharing my experience, I aim to provide transparency for others considering this business. It is disappointing to encounter such discrepancies and lack of accountability. Hope this helps somebody out there! ----------------------------------------------------------------------------------------------------------- I had used this service couple of years ago and since I was satisfied last time, I gave him a repeat job this time. However, this time, I am extremely disappointed with him not honoring the agreement of cleaning burner along with grill. Even though pictures of both outdoor grill and burner were shared in advance and agreed many days ahead, he only cleaned the grill and ignored the burner. Upon clarifying this, he just went ahead and barely cleaned the burner for just a few minutes at the end with lots of areas still uncleaned. Even for the grill, the bottom grease tray was still dirty with lot of dirty soapy water from cleaning collected there. I understand that disagreements and misunderstandings can happen but his unprofessional language, unwarranted behavior by raising his voice and making derogatory racial comments at me was totally unacceptable and cannot be tolerated at any level. I will never be using his services again and do not recommend him at all.