Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

Superior Grill Cleaning is just that, superior. Windal's servicing has kept our hand-me--downLynx,…read more2 burner with rotisserie our for over a decade. I trust him implicitly. I forgot I had prepaid asked him and asked him what I owed, he reminded me I had paid. Windal has morals AND does excellent work. Susan Beck

I highly recommend Superior Grill Cleaning. Windel was professional, provided timely communication…read moreand did a fantastic job replacing parts and deep cleaning my grill. It now performs as good as new!

The techs were on time and very professional. They were able to save my 20 year old DCS grill due…read moreto their creative sourcing of parts and their knowledge of grills. I couldn't have been happier with the results. Highly recommend this company

Terrible service and don't waste your time. After coming to my house and verifying I needed a new…read moregrill, 3 weeks later and after numerous emails and calls (they do not answer their phone so one has to leave a voicemail) I still do not have a bid to supply a new grill. By comparison I called BBQ Galore on Lovers and had somebody out the same day to assess what I needed and a new grill installed within 48 hours.

From a customer perspective its nice to make a appointment for repair and the technician is at your…read moredoor at that designated time. Josh the technician was wonderful to deal with. Owning a older natural gas grill, Josh was able to make the necessary repairs then explained by showing me what was accomplished. So nice to see a professional approach by a repair company and to know you were treated well and the repair was done right. I would highly recommend My Grill Guy to anyone needing repairs for your grill.

Absolutely horrible experience. Original appointment 12noon. Frank texted night before…read morerequesting to change appointment to 8am for the following day. Ok fine. 8am came and went TOTAL NO SHOW - no phone call, no text - zero communication! Trying to reach someone was frustrating and required numerous calls and texts. Finally at 910am they call. Zero concept of customer service, no apology, no respect for customer's time. DO NOT USE MY GRILL GUY!

Just moved to Dallas 2 months ago and the house my husband and I bought came with a disgusting…read moregrill that we thought we were going to have to replace. A friend suggested we get a cleaning service to clean grill to health and we found this service. My husband reached out to William and he was out in our place within a couple of days. He cleaned the grill and brought it back to life. It saved us $700. Great customer service.

Bad service. my grill was 75% clean. A day after cleaning, i showed them pictures of uncleaned…read moreareas. they said they come back to finish cleaning. i went ahead and paid them in good faith. I reminded them to come back every week. Their excuse is that they are too busy. Eventually they stop responding to me. It's been 3 months.

Our gas fireplace flames were low and then it stopped turning on all together. The guys came out…read moreand were thorough and honest about what was needed. They cleaned it up and gave it a good tune up and now it's working better then ever. I highly recommend them.

They were here to clean two chimneys. One in the family room and one outside. The tech did the one…read moreinside first as I had taken my son into the master bedroom(he's in a wheelchair). I came out after we heard the vacuuming had stopped. Within ten steps of walking across my kitchen floor I started to slip. EVERYTHING was covered with black soot. I asked the tech to call his boss and that I wanted to talk to him personally. The tech then went outside and talked to hiss boss for about 10 minutes. Then the boss finally called my cell and asked what was going on I told him the situation and he told me I was looking for a FREE clean job. His office is less than five mls from my residence and he wouldn't even come to see the mess. They are horrible and I'll keep all posted!!

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

So far so good. I just recently purchased a Kamado Joe (not from them), but all my accessories…read more Denise, has provided great customer support. I've gotten a variety of wood. Kind of upset I've found this store, because all I've done is buy stuff. Think I'm good for a while, but I've enjoyed my shopping experiences thus far. They have stuff for all the frills, but if you need things for your Kamado Joe this is your headquarters.

Jerry was very professional, came out on a Saturday with short notice, and we were fortunate. He…read moreshowed us that the exhaust for the dryer vent had broken and the lint was being left in the attic! He repaired the pipe for the exhaust and offered suggestions for a more efficient system. He also cleaned the chimney which was used excessively in February 2021. HIs pricing is very reasonable. We are ready for winter! Safe dryer and a chimney. THANKS JERRY!

From the owner: Keeping your home safe and fire-free since 2018…read more Cease Fire is a locally owned and operated business serving DFW metro area. We keep the homefires burning, not your home. Cease Fire specializes in chimney sweeping, minor chimney repair and dryer vent cleaning. Now we are happy to offer grill cleaning services.