Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often and since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers read more

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100% recommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money. read more

Performed as described. My grill that would have been a $6k piece of metal is now clean and working great. The tech who gave me the estimate said no problem and that I'd likely save money when I asked about ordering my own parts. Probably saved me a bundle getting them off the evil Amazon empire but hey you gotta do it. Appt service and follow up calls from messages I left were promptly returned and accurate. read more

I am so disappointed with this company. Last year they did a fine job. This year the left grease stains on my patio stone. They would not return my attempts to get them to look at the problem. They also sent me two late payment notices so far when we had paid them by check the day of service. I don't know if this is new management or they have got so many reviews they just don't care. Beware!!!! read more

Borchardt's Gas Grill - Grilling Equipment Near Me - Dallas, Texas

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I would not suggest using this service provider. In my opinion the quotes provided were excessive. I did the repair myself in 30 mins and cleaned the grill. read more

Dude!!! These guys deserve 10 gazillion stars. I had been searching all around the metroplex for a company that would simply replace my natural gas post grill (can you say retro, anyone?) with a newer NG post grill. I was referred to many plumbers who simply said, "No Way, Jose!" due to the fact that my old copper line was something they weren't going to touch. Um, ok. The other guys who would come and do it wanted my first born child and my right arm--hence way too much money-- to complete the job. I finally found Borchardt's, and I am so glad I did! They came right on schedule, were super reasonable (less than half of their competitors, and I could keep my baby) and were out of my backyard (love y'all, but ya got to GO!) within an hour and a half. They did not leave until I was 110% satisfied with their installation, and they took the time to have a personal conversation with me about grilling and other gassy topics! I will even use them to replace my fireplace gas logs in the future. Thanks, guys! read more

Borchardt's Gas Grill - Before grill photo - Grilling Equipment Near Me - Dallas, Texas

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I thought I was doomed to hide my grill in shame. It did an amazing cooking job but not in a pretty way. Then came Borchardt's. Oh my!. All those years of baked-on grease...gone. Jonathon runs a very efficient operation. They all knew their jobs and did them well. I am a VERY HAPPY CUSTOMER and highly recommend them. read more

They do a great job cleaning and repairing our grill. Highly recommend Borchardt. We've used them for several years and have experienced outstanding service. read more

I called several gas grill repair and cleaning companies and Borchardt's was the only company that returned my call. They sent a team of 2 out two days after we spoke so I was thrilled with their quick service. I'm having a pool party on Saturday & needed the grill. It looks close to new again. They also fixed a two burner cook top next to the grill that hasn't worked since it was installed. I just never contacted the company that did our outdoor kitchen. They took care of my needs and I'm completely satisfied with their work. They also do gas fire pit service. I will only use Borchardt's for all future gas grill needs. UPDATE: They're quite expensive. We could've bought a new grill for what we paid to have ours cleaned. Not sure if it's less expensive if we do maintenance cleaning or if it's always going to be ALMOST $600 TO CLEAN AND DO MINOR REPAIRS. read more

The two gentlemen that came out were very knowledgeable and upfront with me.They were professional and honest.Unfortunately my grill was beyond repair.They let me know right away. read more

Showed up on time and made repair I did not want to try. Thanks

We moved into a home that featured a very high end DCS built-in stainless grill, which was unfortunately in a state of disrepair (broken ignitors, burner-to-burner failures, etc.) I dreaded calling in a "Licensed DCS Technician" (as recommended in the manual) due to their universally poor reviews on the web, and instead went with freelance Borchardt's, as it appeared (at least, on their website) that Jonathan's diverse experience would be up to the task. Jonathan was responsive to my email inquiry, called to make an appointment, and showed up exactly on time (not requesting some 4-hour window.) He immediately got to work, and in no time at all, he had the grill working as-new, and had cleaned it (and the surrounding area) to steak-ready condition (in fact, filets were sizzling an hour after he left.) Best of all, the bill was extremely reasonable...so much so that I would not hesitate to have Jonathan rehabilitate even much more moderately priced grills, if his opinion was that it was feasible. This guy "gets it" and much like finding a competent plumber or electrician, having a go-to "Grill-guy" a phone call away is a great asset. read more

They fixed a gas lantern that wouldn't light on my front porch. Great customer service with easy scheduling, text message reminder, and online payment. read more

These guys are outstanding. It's hard to find people who can fix your gas lights or deep clean your grill. They did both really well. They arrived at their appointed time in a company vehicle. They put down tarps to avoid making a mess on our stained concrete floors while steam cleaning the grill grates. They got all four gas lights working. The office sent good notes to confirm the appointment and check with me after and sent me an email invoice. All in all - highly recommended. Thanks Jose ! read more

They did a great job cleaning my built in grill and even gave me info on a few repairs that I should make. The best part is I didn't need to be home for the service. They called me throughout the process and took my payment over the phone. I was very happy with the service and would definitely use them again. read more

Emailed, called and left messages. No response after multiple attempts. Business must be too good! Awesome!

Unbelievable service! Had a gas grill that hadn't been used in two years. He fixed and cleaned my grill and now it looks brand new! Can't recommend Borchardts enough - wish there was a 10 star rating!! read more

Jonathan was great. My Capital grill was a big mess. I'm now 100% back in shape, hitting on all cylinders and sparkling clean! Nice job.

It was a great day when Borchardt's Gas Grill Repair & Cleaning came to my house. I had been told that my propane grill could not be fixed and was just a throw away. Jonathon cleaned my grill, replaced all broken or damaged parts and now my grill is as good as new!!! Jonathan is polite, responsible, very professional. Jonathon's prices are great. Try him, you won't be sorry. Signed, Cooking on the grill in Dallas read more

Reviews were high and so thought of checking them out. I have been trying to contact them via phone/email for one week and although their voicemail greeting says they will get back within one business day but I have not heard back yet. I will update this if I hear back from them. read more

Borchard's communication was spot on! Responded to emails quickly and professionally. When my husband emailed a question to Jonathan, he was out to address the issue the next day. Great job cleaning our grill. Top notch service overall. read more

Very efficient, friendly and on time. A wonderful young man with a great future. Fixed my grill in a flash!!!!!

Jonathan was very honest. My grill had not been used since last year because it wasn't burning correctly. After serviceing my grill, Jonathan suggested ways for me to keep my grill running properly. Thanks Jonathan! I strongly recommend him! read more

Borchardt had scheduled a deep clean of my grill and a replacement rotisserie unit. Not only did not show on the day of the appointment, I never even received the courtesy of a phone call advising me he would not be able to make the appointment. Two days later, as I write this, I still have not received a single communication. I guess this is an example of the excellent customer service he touts on his company's website? read more