First of all, customer service at their call center in Edinburg is the worst. The lady answering…read morethe phone comes across very rude and seems as if it's a bother to ask her questions. The dr at the Bryan office my mother saw was great! Explained things to her calmly and answered any questions she had. However, with that being said, the front ladies were rude to my mother. Since they are the first to engage with the customers, they need to have better customer service. Also, it has been a month and a half and my mother has not received her eye glasses yet!!!

I saw two eye doctors at this group and had a good experience with both…read more That said their billing was not accurate and resulted in my having to go over what my insurance had approved and what I had paid with them to reach an agreement on what was owed. We did get it worked out.

I've been coming to Dr. Olivarez for years and it's always been a pleasure, but lately his office…read moreon 10th street has forgotten how to use the phone. I've called multiple times in reference to some glasses I had made with their office, and they never answer or they do answer and then they hang up. It's a terrible job done by staff; it seems they just like to sit and talk all day but only to each other. I had an appointment late October and purchased my glasses the first week of November. It's going on 3 months, and they have no answers for my glasses. I wouldn't recommend coming here it seems you'll get your new glasses/contacts by your next visit which is in a year.

We used their services for the first time today and were extremely impressed! Everyone and…read moreeverything was very professional and thorough! The staff was exceptionally professional, treated us well. Wait time was minimal. The exam was more involved than we expected and included items that have never been checked before. Dr. Lambert and Andrea were exceptionally good about explaining everything to us and in answering all our questions. After the exams we ordered new glasses. They have a good selection to choose from and Terry was most helpful. We now have a new place for our go to eye care. Loved it!

GREAT customer service. Now these people know how to treat paying customers.Dr went out of his way…read moreto personally and professionally describe all options and products. Staff was very helpful. Would highly recommend.

Is there a 6 star option here? Seriously...Texas State Optical deserves it…read more From the moment you call to make an appt, to when you walk in the door and are greeted by the staff...to when you finally put on that new pair of glasses you've been waiting for! TSO offers the best customer service experience possible and you get great glasses to boot. As soon as I walked in the door I was greeted by the staff and they checked me in. I only waited about 5 min before getting my eyes checked. Throughout the entire time, the young lady helping me was amazing. Extremely courteous... professional...and every other word that relates to customer service exemplified. I took in my old glasses so they already had an idea of my prescription. The doctor took me to the back for the eye exam and about 10 min later I was walking out. The staff then showed me which lenses I could pick from based off my insurance. After choosing the ones I liked, they said they should be ready in about 1 week. Well to my nice surprise they were ready for pickup the next day! When I went to pick them up they gave me the case with a spray and small towel to clean them with in a small bag with my name hand written on it. The devil is in the details but those little details win over customers. This feels like a fairly new optical... slightly small...but with it's amazing staff, great doctor, and top-of-the line customer service, it feels and is the best place to get your glasses.

Every single time I have to go to LensCrafters I ALWAYS have a good experience. When I went last…read moreyear to get my new glasses everyone was super nice and patient. I was able to pick out the most beautiful glasses and at a very decent price. This past weekend a little screw fell off and after trying to place it back in at home I decided to call and see if they would be able to help me. Katia answered me and she was very polite over the phone and said I could stop by so they can look into it and see if they would be able to help me. I ended up going the following day and Katie was the one that greeted me. She was able to replace the little screw and even helped me pick out a new pair. Honestly, great customer service and wide variety of glasses. Also, it helps that an optometrist is right next door.

I ordered my glasses 4 weeks ago and still have not received them. All I get from the managers and…read moreemployees is that they are still being reviewed. Every time it is a new delivery date with no explanation. Nor do they care

My regular eye doctor suspected a retinal tear. His exam of my eye was excruciating. I wasn't…read morelooking forward to a retinal specialist for more of the same pain. Dr Su is very thorough, gentle and takes time to answer questions when asked. Highly recommend!!

Fantastic eye surgeon. Needed emergency surgery for a detached retina. Followed all post op…read moreprotocols and am happy up report my vision is amazing. He is a perfectionist! RGV is so blessed to have him here. Excellent office staff as well. Thank You so much Dr. Su

Horrible customer service in you Rio grande location especially the girl at the desk with the long…read morehair and obviously they don't know how to verify insurance information before someone actually drives 2 1/2 hours to be seen I would give no stars if I could Definitely do not recommend this place to anyone

I think its insane how they KNOW about peoples complaints and still have done nothing about it…read more Dont schedule patients if you cant see them or if youre making them wait 2+ hours. Yall are so quick to collect my copay but im still here 3 hours AFTER my appointment. I came 6 years ago and stopped coming because of that. Waited 2+ hours for the doctor to see me for 5 minutes. INSANE. DO NOT SCHEDULE ALL THESE PATIENTS IF YOU CANNOT AFFORD TO SEE ALL OF THEM EFFICIENTLY. idk how this place still in business. pathetic, i wish i could give zero stars

Best office and staff!!! I have no idea why they have got…read morebad reviews. In all honesty then know how to take care of your eyes and are very Professional

Can not treat basic pinkeye,inflammation,possibility infection.MD only knows glaucoma,and one type…read moreof eye drop.Never heard steroids drops.MD hum!

Beer getting my eye exam and glasses here for the past few years…read moreGreat service. From time to time they get packed but give attention to everyone as they enter. Great communication skills

Customer service is terrible. Long wait times for appointments. The front office guy had a terrible…read moreattitude, was not helpful at all, said they were busy, and there was no one in the office.

Dr. Chang is great. The four stars are for her. She is very thorough, experienced, personable,…read morelistens to you, communicates well, has patience with her patients, doesn't rush you as she goes through the eye exam ("Which is better: one or two?, Three or four?" Etc.). My family all agrees she is the best in the area for eye exams. One family member had a hard time with contact lenses and Dr. Chang was great working with her. The lady who did the screening and initial testing for glaucoma, etc., was also very friendly and thorough. The ladies at the reception however could use a refresher on customer service. They did not greet me or others I noticed as we arrived. They looked like they really didn't want to be there or help. Perhaps I just caught them at a bad time. The day I went the office could have been managed better. While I had an appointment for 1 PM and arrived 15 minutes prior, I did a lot of waiting. They took me back on time, but it was 3 PM before I got out. The frames are all name brand and expensive, not well organized. If you're in a hurry, you might want to go somewhere else. However I felt it was worth the wait and the lack of professionalism from the front desk to be seen by Dr. Chang. I have tried several other places in town over the last 18 years. Some others have nicer looking buildings and perky people, but she is the best I have found. Prices are reasonable too, and some insurance is accepted. I do recommend Nolana Eye Center for eye exams but I go elsewhere to actually buy my glasses. The office is part of an older strip mall. Rather dated, a little dark with wood paneling. There is a private parking lot and it's in a great location on Nolana Ave.

Everyone in the office was friendly and I was seen quickly. The eye exam was thorough as well.read more