Mike is extremely experienced and immediately knew what my bike needed. The total price was the…read moresame as what he quoted, which I appreciate. And he finished earlier than expected with my bike repair.

Was on a bike ride in Golden Gate Park and seat got all wonky... stopped by hoping for an allen…read morewrench to adjust my seat. Sir was happy to lend me the tool! Thanks for saving my ride

I brought my road bike in for a $140 tune-up and am happy with the results so far. The drivetrain…read morewas spotless when I picked it up, and the bike feels great. My critique is the lack of online price transparency. I wish they posted their service rates on their website so customers could shop around and compare options more efficiently. As it stands, you have to call just to get a basic quote. Overall, the mechanical work appears to be good, but a little more upfront info online would go a long way!

I stopped by Bike Connection recently and had a really positive experience. The staff here actually…read moretake the time to explain things instead of rushing you through. They know their bikes and electric rides really well, and you can tell they've been doing this for a long time. I brought up some general questions about maintenance for small electric scooters, and they were surprisingly open to helping even though I didn't buy mine from them. They checked a few things, pointed out what to look for in future wear, and gave me honest advice instead of pushing products. One thing I forgot to ask -- do they work with other compact mobility scooter brands too? Mine is one of those lightweight, foldable 3-wheel models with a removable battery (similar style to TopMate scooters). If anyone has asked them about servicing that type of scooter or about getting compatible spare parts, I'd love to know your experience. Overall, solid customer service and friendly people. Just curious how flexible they are with brands outside their usual lineup.

I've been in there about 5 times but need to go more. The reason I say that is that it's like old…read moreschool San Francisco in the '80s and '90s. Very chill--live and let live. Hey! They even have a piano in there! I am always greeted with warmth and a "join our community" behavior. NOT snarky sales badass bro hipsters. Very kind and cool.

Came back again with a different bike but same problem of a flat. Jay took care of me right away…read moreand was super helpful. I ended up leaving the bike there bc I wanted new tires that were more flat resistant. Communication was seamless via text and I even got a work order so no surprises when I picked up my bike. I will be coming back here for sure

I learned about this shop through Strava -- a local group ride called Thursdsays gave a nice shout…read moreout. I walked in to find a gentleman responding to a 1 star review, and left wondering how someone had arrived at that conclusion. I normally don't leave reviews. But it bothered me so much to see that, so here I am. Reading that review now before I write this one, I don't see a trace of truth in what Nick noticed. Maybe Nick knows a competitor. Phillip felt genuine, knowledgeable, understated. He listened well, asked lots of questions to help diagnose the issue, and made me feel welcome. He also fixed my bike's creak on the spot. I've been to so many bike shops. Enough to know how common it is to deal with young kids (and sometimes even adults) who are still trying to figure out who they are. This is not one of those shops. Phillips not a bro. He's a great person, and an even better mechanic. I'm definitely coming back to Pink Puffin.

I started coming here earlier this year to get service for my road bike, and I've been really…read moreimpressed. Philip is an excellent mechanic, and he immediately tells you what your bike needs. Plus, he even helped me better understand the right tire pressure for racing. The online calculator I was using was off by about 10 PSI, but he explained the correct pressure based on my tire brand. I also brought in my commuter bike to replace the cables. Philip mentioned that new cables can stretch, so he told me to come back in a couple of weeks for a free tune-up, no appointment needed. Overall, I recommend Pink Puffin Bicycles to anyone who cares about proper bike maintenance.

I had such a fantastic experience with Bespoke Cycles in San Francisco for my fit and custom build…read morethat I felt compelled to write a long-term review. The Bike Fit Earlier this year, I decided to get back into cycling after a long hiatus. I had been commuting on a 20-year-old steel bike, but quickly realized it was agonizing on rides longer than an hour. I worked with Ari at Bespoke to fix this. He patiently interviewed me, measured me, and used Retül pressure mapping to revolutionize my position. He modified my old bike, set me up with new shoes, and dialed in a saddle that finally worked. While the tech is impressive, Ari's instincts are sharper; I get the sense he could nail a perfect bike fit with just a tape measure and his eyes. Once I felt the difference, I wanted a new bike immediately. Ari actually urged patience. He encouraged me to ride the new fit for a few months--on my old bike, my trainer and on rental bikes--to validate the changes before we committed to a build. When i experienced back pain after some longer rides Ari realized it might not be a bike fit issue and referred to me to a bike focused physical therapist (Action Sports Medicine in Sausalito) who was able to accurately diagnose my situation and suggest exercises to remediate it, which worked! As a team they really changed my relationship to the sport. The Dream Bike The eventual build process was a true collaboration. I knew generally what I wanted, but Ari guided the specifics. I wanted a flagship machine and was willing to pay for it, but Ari consistently focused on value. He even talked me down from some unnecessary upgrades. In hindsight, his advice was always spot-on, avoiding the usual industry marketing hype. The result is a mixed-material Titanium and Carbon All-Road bike from Seven Cycles. I have two separate wheelsets (which Ari hand-built using Reserve carbon rims) to swap between road and gravel. We also collaborated on a custom scheme with Black Magic Paint in Portland, who perfectly color-matched the bottle cages and a Silca frame pump to the frame's carbon elements. The bike fits like a glove. I was out on a 6-hour ride recently and felt fresh enough to do six more. As a tinkerer, I've inspected the bike closely; the tolerances and assembly quality are flawless. Build Specs Frame: Seven Axiom (Ti/Carbon Mix) Groupset: SRAM Red AXS 2024 Fork: Parlee Gravel/Cross Fork (Custom Painted) Finishing Kit: Enve Paint: Custom by Black Magic Paint (Portland) Road Wheels: Reserve 34|37 (Hand-built by Ari) Gravel Wheels: Reserve 25|GR (Hand-built by Ari) Pump: Silca Impero (Custom Painted) Final Thoughts I noticed his computer background was Picasso's Guernica, which made sense--Ari is as much an artist as a master builder. Building this bike felt like an act of curation. Here is my advice for getting the best experience at Bespoke, which might carry over other custom builders people might work with as well: Responsiveness: Ari is incredibly responsive. He answered countless small questions during the build within hours. Don't hesitate to reach out; he makes time for you. Documentation: Keep a log. There are a hundred details in a custom build. Keeping your own notes and proactively sharing them ensures redundancy and prevents miscommunication. Collaboration: Working with Ari can be a gateway to the kind of bike building experience very few others can realize, but you are well served to be an active participant. Ari is a master, but treating this as a partnership rather than just a transaction yields the best results. Your engagement will pay off in the final product. I give Bespoke Cycles SF my highest recommendation. Ari didn't just build me a bike; he ushered in a new era of adventure in my life.

After finally getting a bike plus a tune up, I let the bike sit untouched for months. With the nice…read moreweather out, I finally felt motivated to go for a ride, but when I went to put air in the tires, the front wouldn't hold. After countless online searches, Reddit threads, and YouTube videos, I looked up the closest shop and called ahead with a few questions. Ari patiently walked me through what to check over the phone, but I was still unsure of the issue and brought it in. He kindly took it in for the needed flat fix. I really appreciate how patient and helpful he was, both on the phone and in person, especially with someone who doesn't know much about bikes. Great service, very approachable, and made the whole process easy. I'll definitely be coming back next time I need anything. Hoping this is the start of getting out on my bike.

my bicicle was going to take 4 days to fix at valencia biciles and don rafas fixed it up in 30…read moreminutes for half the price of competitors in the area. absolute boss

Small shop with good service and reasonable prices. I first used them over 20 years ago. If you…read morerequire high-end components, call first to see if they have what you need.

"MERCH" Check out…read moretheir merchandise, they have the coolest cycle caps made for the local BayArea. Many of my friends have invested in $3k to $6k road bikes. We've always been into riding. You know me, into style regardless what set of wheels you rocking. Obviously, my friends are too. Discovered this place on a random whim but it was closed and then their online store was closed until end of November. The day they reopened their online store I purchased caps for gifts. The two favorites are the SF Giants (orange and black) and the Mash Transit with SF map printed on the side. THE ORDER. Delivery was quick! Unfortunately out of the 6 caps, 2 had to be returned and replaced. The caps get printed in Italy and it was not attractive to see San Francisco not fully spelled out or with missing letters. Been in contact with Mash Transit and they were very kind to get every replaced and fixed. Great service! Please design 49ers and Warrior caps as well. Until the next review...

MASH carries a very simple front rack that seemed like it would work with my bike. When I assembled…read moreit though, none of the supplied hardware was long enough for mounting on my bike, and there were other fit issues that suggested it just wasn't the right rack for my setup. I tried contacting the shop for help but got no response, so I asked to return it. At any other bike shop - and to be clear this place, in appearance and spirit, is arguably more of a bike-lifestyle shop - this would be a straight-forward matter. The unmasked kid working the door initially took the rack back, but then asked if it was missing hardware. I assured him it wasn't, all the original packaging was included. Then he said they couldn't accept it because it was "all chewed up." He pointed to tiny areas where the cheap finish came off as a result of assembly. He then offered me approximately half of what I paid for it just days earlier. This is cheap and disreputable, and for me, doesn't match my experience at any other shop; or any other business for that matter. I half-assembled the rack but it was never used because they didn't supply a bolt long enough to go through my brake hole. So MASH won't stand behind their products. And they won't stand behind their return policy, which states that an item must be in "sellable condition", in new, unused condition in its original packaging. You'd be better off going with any number of local bike shops, where they stand behind what they sell and the people they sell it to.

Jeremy rocks!!! Put the bike in for a major overhaul and they performed! All the folks that work…read morehere have good attitudes and good vibes

Brian's response to my review reinforces my experience. Rather than acknowledging how he spoke to…read moreme, he became defensive and shifted the focus away from the issue. For clarity, I was quoted over $100 for a flat tire, not $30. I expressed that this seemed high, and in response, Brian explained that the shop primarily works on high-end bikes costing thousands of dollars. He also made comments about Burning Man and my bike that felt insulting and irrelevant. For contrast, I went to The Bike Hut the next day. The staff there were kind, helpful, and had my flat fixed, a new chain installed, and even gifted me a wrench...all for $40 and in under an hour. This confirmed my issue here was never about cost, but about how I was treated. The price wasn't the problem -- professionalism and respect were.