Fast, efficient, knowledgeable, friendly, Mike's is my favorite bike shop in San Francisco. They have a fantastic service department and as a woman rider, I never feel patronized, which can be a thing in bike culture. Say hey to Rudy in service if you stop by: he went over and above today helping me spec a tiny part! read more

Brought my bike in to get a flat fixed or buy a tube repair kit. Guy behind the register was polite, but the kid asked to do the work blew me off. If you are not willing to fix a flat on wheel I offer to take off my bike and give you, at least be polite about it. I got the feeling Mike's Bikes is too good for average commuters like me. The guys at Bike Connection around the corner did it in 4 minutes, asked no questions, and chatted with me while doing the work. read more

I had a really frustrating experience at Mikes bike dump. I brought in my e-bike with a simple issue -- a busted tube -- something any decent bike shop should be able to handle. Instead, they refused to help and told me I needed to take it to a "specialty shop," without giving any real explanation as to why they couldn't do such a basic repair. This left me lugging my e-bike for miles, which was exhausting and completely unnecessary for something so minor. Not to mention dangerous. I ain't in my twenties! I eventually found another shop that took care of it with no issue at all. And they acted like I was a nuisance to come in there. It's clear this shop has no interest in supporting e-bike riders, even for the most routine fixes. If you ride an e-bike and value friendly customer service, save yourself the frustration and go somewhere else. read more

Broke a spoke, had to replace wheels. Worst customer service ever. Never again! Avoid!

Derailleur throwing chain into spokes. Come to learn is not a huge deal. That only due to "absolute unit" receiving my walk in complaint of above and returning bike after simple adjustment in 4 minutes. I Asked what I owe. 'Said "no...". Thanks man. read more

I just go my self an awesome GT Zaskar LT with the help of Sydney. She was extremely helpful and guided me towards a perfect bike for my needs. The whole process was super efficient and everyone was really knowledgeable. They also provided lots of info that, as a beginner rider I did not know, and were not trying to push any sale. I strongly recommend you go and check them out! read more

Brought my Bike here to have them install a rear derailleur for me. The price was excellent and the work was even better. Everything went super smooth. The Service Manager Devon was a pleasure to work with. Based on this visit, I would highly recommend them. read more

Good people. Helpful and nice. Got a helmet and a tube and a tire. Bicycles bicycles bicycles

Devynn, Timothy and the rest of the crew at Mike's SF are my #1 go-to's in the Bay Area. They've helped me out in a pinch countless times. From helping me with last minute maintenance for a ride from SF to Mexico, advocating for me with warranty claims, or just a simple derailleur tune - they've done it all. Go nowhere else. read more

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I've brought 3-4 traditional bikes here about 4-5 times within 2 years for emergency bike service. The 3-4 guys in the service dept that I've met specifically Devan are personable, attentive, clear, and helpful everytime. Service prices are fair, quick, and they communicate well. They also have a huge store next door with a large selection of mostly new inventory. Some used, but I've never purchased anything from here. Glad they are in the neighborhood. read more

Am in the market for a bike right now and stopped by Mikes since they had the bike in eyeing in stock. Ike and Aaron were super friendly and educational. Came in about 45 minute before closing and thought i'd get some push back/rudeness but that wasn't the case. Thanks for the great service! read more

Mike's Bikes - San Francisco - Bikes Near Me - San Francisco, California

Great customer service! I arrived early and was acknowledged that I needed service as soon as they opened. And right on time which is much appreciated. They were able to educate me about my new bike, adjust the seat and make sure my tires were good to go since I assumed I had a flat tire. With COVID-19 currently happening, it's nice to know that their services are an essential since riding a bicycle is my new form of transportation. Thanks Mikes Bi read more

Mike's Bikes - San Francisco - Store front - Bikes Near Me - San Francisco, California

I've been searching for an affordable bike for my bf and my friend recommend me to check out Mike's Bikes! We found the Specialized Sirrus 2.0 and thought it was a pretty good deal for under $1K. We ordered it on a Thursday and the said it will be available for pick up in 4-6 business days. It took exactly 4 business days to arrive! This location is in SOMA and parking is a hit or miss. Since we went mid-day, we snagged parking 2 blocks away. As you go to the store, there's two doors opened on the left and the right. The left door is where you can pick up new bikes. The right (and this is my guess) is if you're getting your bike fixed. Rene helped us get our Sirrus bike. He gave a good rundown of the bike (where are the brakes, how to shift gears, etc) and helped adjust the seat of the bike. Super friendly and knowledgeable! We also bought a helmet there and because of covid you can either: 1) try one their sample helmets that have been disinfected 2) buy the brand new bike helmet, try it on but return/ exchange it if the size doesn't fit Overall, super easy experience getting the bike here and good to know there's one free tune up! read more

I purchased a gravel bike and hard tail mtb from Mike's Bikes this year. Both internet purchases which were picked up in SF store. Everything went smooth and as expected as far as sales expectations and experience. Where they absolutely exceeded expectations was in the service department. I've been treated like family here in the way they receive me and take care of my bikes. Not just regular service either. Sometimes I work on my bikes and screw things up. I've been dissed by snooty shops in the past (American Cyclery, if they got payed for attitude they'd be rich). But not here, nothing but love. Additionaly I recently crashed my beloved new SC Stigmata at high speed causing all kinds of mechanical havoc. Not only were the service staff kind but extremely proficient in mechanicals to reset everything nicely and get me riding again. Shout out to Devynn and Rene (and other staff for sure) for setting the gold standard in professionalism. It is very difficult to write good reviews for bike shops, but not this one is easy. 6 stars ****** Maximum appreciation for this business read more

So disappointed by the manager Erin. These guys are so unhelpful! I've been bringing my bike to Mike's shop for while and today my bike key was stolen and just needed help to get the battery off the bike frame. They refused to help knowing that this is not gonna be something they will Profit from. No decency whatsoever! I asked to Erin and he just refused to have me bring the bike and take a look. Never going to any Mike's bike again! read more

101/10 experience purchasing my first bike here. Garrett P set me up with a Cervelo 105 and he was super knowledgeable and friendly. Highly recommend for anyone doing the ALC bike ride down to LA. Will def be back for maintenance and upgrades. read more

I took in my single speed SE Lager because I got a flat, my bike has Thick Slick tires and thought it would be a quick service. I should have known from the vibe I got from the employees that these people didn't care. The wait was minimal and didn't have to wait in line too long. They took my bike and came back in 15 mins. Everything looked fine but my mistake was not checking the bike vigorously, I rode off and I noticed something was wrong, as I made a turn the chain popped off! and the back wheel was off center! how could this happen with so many "mechanics" on sight. I must admit I was angry because out of the four people that were there the person that didn't touch my bike ended up fixing it. DO NOT give this place your business there is plenty of other bike shops in the city, this on unfortunately fell off the deep end. I got home and my tire was flat again, you guys are a joke. read more

Mike's Bikes - San Francisco - Bikes Near Me - San Francisco, California

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Purchased parts here a couple times no fuss but a few incident have been awful. 1. Rode to the store to pick up an online order. Another staff member walking around knocks over my bike that was leaning on the counter with zero apology and didn't bother to help pick it up. They just told me not to put my bike there. Not that it should matter, but it was a pricier bike (think top end groupset carbon frame etc.). 2. Called over the phone about bringing in a cracked Dura Ace Di2 derailleur for a warranty that was within the 3 year period (cracked upright while pedaling). The person over the phone proceeds to tell me that Shimano will not honor the warranty and to just buy a new one. I debated with the person over the phone that professionals don't even crack derailleurs while riding and they tell me that they personal break derailleurs every year while riding. Took the bike to an actual LBS that filed the warranty and Shimano honored it and replaced it. 3. Mike's Bikes spams me with a disingenuous e-mail about Specialized (don't own one, but they have their own issues) backing out on customers. Story turns out Pon Holdings (that owns Cerevelo and other competing brands) bought out Mike's Bikes. Why would any bike brand not under Pon Holdings continue supplying bikes to a competitor's direct retail outlet? Haven't been there since the last couple years since the first 2 interactions. Plenty of other stores where you can get your bike serviced and have better staff. read more

Wow, I just noticed I haven't written a review about this location of Mikes Bikes, even though I come here all the time to get my bike tuned. I bought my bike at their San Rafael location 4 Years ago and luckily signed up for their 5-year plan, where you can get your bike maintained as much as you need. It's been a great deal, especially since I'm a total loser when it comes to any kind of bike fixes...I even come to them to help me repair a flat! Anyways, since I work in downtown SF, I frequent this location now for all my repair works as well as when I need some kind of equipment. Their staff is always so very helpful and explain to me everything they do. I've also been doing the AIDS/Lifecycle for the past few years and I really enjoy their discounts for participants. Plus, they're a big sponsor of the event, which makes me like them even more. read more

Mike's Bikes - San Francisco - Inside - Bikes Near Me - San Francisco, California

If you want to be disappointed, definitely order something online from Mike's Bikes San Francisco. They will email you that your part arrived, then put it on another bike and email you back that they never got it. I should have checked Facebook first - the reviews are tragic. These guys do the exact same thing to other people - mail them that their bikes (or parts) ship and then ghost them and then eventually lose the item and refund. read more

Mike's Bikes - San Francisco - This is not even me! But check out the response!! "Sorry buddy. But you are not important..." Same one I got below. - Bikes Near Me - San Francisco, California

I never write any review before. But this is I should write review to warning anyone who gonna buy E Bike from mikesbikes. Last years on May 2020 me and my wife we have a chance to bought a new bike. So I bought Specialized Turbo Levo SL carbon comp for wife. MIKESBIKES SF doesn't have it in Store. had to shipped from Contibution Center to Mikesbikes SF. We didn't have a chance to ride it much since. Also when we ride we alway track our miles with Strava. Recorded show 233 miles. On its.( we didn't ride it cause we busy at work) But last month(September 2021) I try to sale it to someone and then check mileage on Mission control App. It's showed 3,400 miles on it. I super curious because I bought two bike at the same time. 1 is Specialized from Mikesbikes 1 is Canyon Lux from Canyon. So I took its back to SF store to investigated what was happen. One of there staff told me that bike may be test ride when they service it. But hey 3,400miles with 124 recharge cycle it's freaking weird for a new bike. Anyway it's ended up they not gonna respond anything about this. Now I'm super upset. I warn you guy before buying an E Bike from them. Make sure check mileage before take it. They might have a few mileage since easy one can test ride the bike in store.(but not 3400miles like me) You get charge for brand new bike price but got a used bike from them it will effect when you try to sale the bike. I give them 1 star because 1 of staff sale very nice. And hope Mikesbikes management should see this Review and do something for me. read more

Mike's Bikes - San Francisco - Bikes Near Me - San Francisco, California

Do NOT take your bike here for warranty work. I have been a customer of Mikes Bikes since 2018. I have bought multiple bikes as well as a shop's worth of tools and bike parts from them. Everything was amazing until I had to get a warranty handled after a specialized frame buckled during normal use. I took it to the San Francisco location in march 2021, they walked the bike upstairs and I didnt hear back for two weeks. Late March 2021- The next update I received from Mikes Bikes was when I walked back into the store to figure out what was happening. The store manager at the time, Brandon, was not willing to divulge any information at all about the process/conversation with specialized and demanded to know why I had taken off the carbon wheels I had bought separately from the bike. Up to this point I didnt even know I had to submit more than the frame, so I was taken aback by his aggressive manner. I walked in expecting to collect the other components and instead I find I need to now source equivalent wheels (to what was originally installed) to send back for a 'complete' bike before the process could even begin. April 2021- I go to the store again with wheels in hand, they tell me the new bike will be delivered in September. Sept 2021- September rolls around I am patiently waiting for my bike. Specialized and Mikes Bikes have a falling out. SF store staff tell me to come collect my bike. They tell me they can do nothing more for me and I will have to take it to another dealer. They tell me the only correspondence with Specialized was a phone call and they had nothing in writing detailing the promise for a complete replacement. I ask for any digital evidence they could provide proving there was at one point a conversation. They refuse on the grounds that its confidential information to protect their 'already strained relationship'. Effectively telling me to kick rocks. Do not take your bike here for any sort of warranty work. You will be kept in the dark about the process and you will be berated by upper management should you decide to step in the store to inquire about its progress. read more

Great staff, we had purchased a bike at another store and came to pick it up here. We made it 5 minutes before closing and they still accommodated us and stay after hours. I really appreciated that kind of service. Thank you! read more

Living on the peninsula, I have been a long time customer of the Palo Alto location. Now being closer to the city, I decided to give this location a try. First off, the staff was super friendly. Reason for the visit was to adjust my SRAM front YAW derailleur. I did not purchase my bike here, so was really hoping for a good experience. I am happy to say that they really dialed in my drive train. I went out for a quick test ride and this feels so good, it is unbelievable I have been riding with it out of tune for so long. The Palo Alto location is still a great place to visit, but I'm super pleased that I have a nearby location with excellent customer service. Looking forward to coming here for my next bike purchase. read more

Person doing repairs had me purchase a pricey part to replace on my bike, but was told it was the wrong one when I came back. Didn't feel confident enough with them to go through with the service, on top of buying another part. Folks were nice enough, just sucks to be out $150 bucks, and offered no recourse. Would suggest you double check any recommendations they give out! read more

I dunno they were just rude and seemed like a greedy city business that just wants to rip customers off and overcharge. If u show them a quote they will make sure to quote u ridiculously higher. read more

Best bike store ever- i just bought my first full suspension mtn bike from this shop and all of the employees were so helpful and friendly. They were so patient and kind with a "dont worry if you don't know now, you will learn" attitude and it felt so friendly and welcoming. I don't know very much about mountain bikes and they were able to answer all my questions and went above and beyond to help me load the bike into my car.. (and explain how the brakes work and not to close them with the wheel in?? Idk still learning that part) had the best day on the trails. Highly recommend this shop. I am not hesitant at all about coming in with questions and will be back!! read more

The worst. Lousy customer service with a$$hole staff member/manager. Mike's Bikes must be doing awesome to turn away customers ready to purchase. read more

I brought my completely disassembled bike (I bought an old Cervelo that I always liked, and wanted to have it built to specs that made sense for me) minus some missing pieces to a person named Devynn. Let me just say that ***every business ought to have a Devynn***. The guy is awesome. So kind, so helpful, very knowledgeable, and when I didn't know what to choose he would tell me why a certain choice could work, or what direction I should go into with the selection. Not only did he make my bike look great, but he increased my enjoyment while on the bike. He gave me choices that work well with the type of riding I do, and with the areas that I ride in. He even remembered my name every time I walked in! I took the bike out this weekend and it rides like a dream! Thanks, Mike's Bikes for having a Devynn on your staff. I'll bring my other bikes to him too. Not sure if it makes the review more relevant or not, but I am a road cyclist (for over 10 years) more than a mountain bike rider. read more

The guys in the tech dept are beyond wonderful!! I built my own bike from scratch and I got screwed over by a few smaller local bike shops (charging outrageous prices for minor services, e.g. $10 just to tighten my bottom bracket, which was already on the bike...). I went to Mike's Bikes hoping for a better experience and it was way better than I expected. If you need anything (from advice on parts to questions about how something works to actual tech maintenance), ask for Devyn. He is absolute best!! read more

I went in needing to switch from a 2x11 to a 1x11 setup on my Surly gravel bike. Completely different riding experience. Feels like a new bike again. Super happy with their service here. Good peeps. read more

I have been coming to this shop for years, and overall had great experiences specifically on the sales side, but the service side has been disappointing recently on my last two visits, especially one about 6 weeks ago (pre-lockdown). I brought in a higher end wheel and hub and asked if they could rebuild my wheel. The service person did not seem interested in helping and said he didn't stock the spokes needed, but went on and on about the spoke cutting tool they have. I requested if I could have the wheel built on bladed spokes, and he said they don't stock them, which I assumed as much as they are more of a specialty item. I then asked if they could order the spokes in the appropriate lengths for the rebuild. He said the shop does not have an account with the spoke manufacturer and cannot get them (DT Aerolites or Sapim). BUT he made it VERY clear he could order them for himself, but not for customer wheel builds. I worked in bike shops for 6 years as a mechanic previously and this didn't add up to me. So rather than argue, I left and went down the street to Bike Connection, the manager of the shop took my Chris King Hub and Zipp Wheel, quoted me a price, ordered the proper length DT Swiss Aerolite Spokes and had my wheel back to me in a couple of weeks. I will continue to give my business to the sales side, but avoid the service side. read more

In the era of free next-day shipping, charging 38% more for parts than online pricing is a bit out of touch, especially when there is no service or added value involved. Don't get me wrong - I would happily go out of my way and pay a small premium to support a local brick-and-mortar business, but I can't afford to pay 38% more, and even if I could, I don't like being ripped off. The website lists phone numbers and invites customers to "call or text," but my texts about part availability (i.e. potential business) were never answered. I get it - you get high volumes and can't get to them all. But if you can't provide the service, don't advertise it. read more

The only reason I gave one star is for Chris' awesome customer service during a pandemic. The rest of the staff is rude, I waited in line in the designated area and was ignored until Chris came out. Strapped my bike to my car and drove from Daly City as asked before hand to get measurements of my handlebars. Upon arrival, no one knows where handlebars are during their remodel and as chris is trying to help me, another employee barked at him that he's never going to find them, the same employee yelled at chris for showing me the selection of handle bar wrap from a safe distance. I get that a delivery has come in and they thought there were better things to be done, but I had taken my time to give them business. Now I'm just gonna figure out this handle bar thing by myself, thanks. read more

Returning to buy a second Specialized bike says a lot in itseft. During these times we felt lucky that they were open. They're doing all of the precautions and all the neat stuff is still in the store. You may have to wait in line but the alternatives won't get you anywhere. I recommend this shop to anyone looking for a high quality bike. They have several entry level bike and the high end ultra performance bike. While we were they we checked out a couple of the electric bikes. Maybe we'll come back for one of those for me! read more

First time buying a new bike from Mike's Bike's. They're having a good deal on closeout bikes. I bought a 2019 Specialized Enduro Pro. It wasn't cheap but the price was good. I got it delivered here at the Howard St. San Francisco store. I picked it up Sunday afternoon. And I was very disappointed at the customer service they showed me. They couldn't find my bike but I got a call that my bike was ready. When they found my bike the staff there just handed me the bike and that's it. I know it's a pandemic but they need to give me customer service. Why stay open if your customer service sucks. Looks like the bike just got washed. I bought a new bike not a demo or used bike. The bike has some scratches and he told me it was a display bike that's why there's some scratches. I inspected the bike further and it was missing a tool that supposedly come with. I have to tell the staff and he had to take one from another bike. I'll probably not buying anything in this store. I was expecting a better customer service... read more

Mike's Bikes - San Francisco - 2019 Enduro - Bikes Near Me - San Francisco, California

Really bad customer support ! I purchase 3 weeks a go bike , almost I will pay bike bill but never send to me my bike ! When I asked " where is my bike , what is action about my bike " they said " sorry we will do our best " then they created UPS label but never drop to UPS because they are stalling ! Totally not recommended ! There are too many bike shop ! Please check others ! read more

Awesome. Stopped by during a trip to SF and they were able to help out with some quick fixes I needed on my bike I had packed for the flight. Charged the Di2 battery and really made it easy for me to get setup for some beautiful SF riding. Thanks folks! read more

Stay away from this place. Was telling a buddy of mine to stay away from this place, yesterday. Thought I'd read the reviews if how this place is today. And realized that a lot of the one stars had the same experience I did. Bought a bike years ago and brought it in for service. Took 2 months with no follow up and they still charged me full price. I asked for the core of the wheel that they claimed needed replacing. The wheel they replaced didn't even match the original, with one presta and the other Schrader. They threw away the wheel when I went to go pick up. The maintenance shop should be closed down. Their practices need oversight! read more

Let me start by saying that I am inexperienced in mountain biking and have been looking for a new bike for my son.  The Sales associate Sydney was super friendly, helpful and informative. She spoke to my son, asking questions and made him feel comfortable. I can tell that her knowledge was deep and she could access any resource to meet our mountain bike needs. I am giving Mike's Bike's a 5 Star review because it was a great experience from beginning to end. From my initial phone call, to our text exchange, to our in-store visit, it was great service across the board.  Sydney had no issue letting my son try several Specialized bicycles,  sanitizing and bringing them back and forth from the back.  Our purchase was one hybrid specialized bicycle. However because the customer service was so good, we will be back to purchase another one + accessories and warranties.  For COVID-19, there are line markers in the front of the store, and you have to wait outside.  There are several hand sanitizers around that you are free to use. Bikes are OK to take sample ride.  Helmets are still OK to try on.  You do have to ask to grab something from the displays.  I felt safe the entire time I was there. This is the kinda place you want to tell your friends and coworkers about, and keep coming back to. Awesome customer service, Sydney Rocks!!!! read more