Pink Puffin Bicycles

I brought my road bike in for a $140 tune-up and am happy with the results so far. The drivetrain…read morewas spotless when I picked it up, and the bike feels great. My critique is the lack of online price transparency. I wish they posted their service rates on their website so customers could shop around and compare options more efficiently. As it stands, you have to call just to get a basic quote. Overall, the mechanical work appears to be good, but a little more upfront info online would go a long way!

I stopped by Bike Connection recently and had a really positive experience. The staff here actually…read moretake the time to explain things instead of rushing you through. They know their bikes and electric rides really well, and you can tell they've been doing this for a long time. I brought up some general questions about maintenance for small electric scooters, and they were surprisingly open to helping even though I didn't buy mine from them. They checked a few things, pointed out what to look for in future wear, and gave me honest advice instead of pushing products. One thing I forgot to ask -- do they work with other compact mobility scooter brands too? Mine is one of those lightweight, foldable 3-wheel models with a removable battery (similar style to TopMate scooters). If anyone has asked them about servicing that type of scooter or about getting compatible spare parts, I'd love to know your experience. Overall, solid customer service and friendly people. Just curious how flexible they are with brands outside their usual lineup.

Sports Basement - Bryant Street

4.4

(1.3k reviews)

OMG this location knows their stuff when it comes to boot fitting. Josh took serious time to work…read morewith me and get me in the right fit. Their selection of styles is immense even during their show sale! I am thrilled and learned so much about boot care.

Lot's of good choices here for any sport and there are some deals to be had here…read more All the nice quality gear here. Look for the plentiful SALE signs. Bicycles: prices start kinda high for an entry level Mountain Bike. Customer service: cool and knowledgable. Tip: there is a sale rack for clothing in the back. Many racks. Tip #2: park across the street in the covered parking area for the mall. Look for the 24 Hour fitness sign garage.

Valencia Cyclery

4.1

(406 reviews)

Luca went above and beyond to try to find what I was looking for, which was very specific. He was…read moreincredibly patient with my anxiety and stress, and understood why I had such strict parameters. In the end, after thoughtfully putting me on multiple test rides, he recommended a bike that turned out to be sold out, but directed me to where I could get it. Talk about classy! The entire staff was very supportive of the painful journey I put them through this past week. Huge thanks to all!!

Had the pleasure of talking with Joe in the bike store. He was patient and friendly with me as I…read moretook several bikes out on test rides, answered all my questions, and made several adjustments to height and angle of the bike seat. He even advised me on some nearby places I could donate my old bike (Bike Kitchen, Salvation Army). Only 4 stars because the repair shop two doors down was a bit curt with me. I brought my old bike in for repair and was immediately told I should just get a new bike, and I felt like I had to pry a bit to understand why. Fortunately I was able to step outside and call my cyclist friend who confirmed that what they were saying made sense, but my initial conversation made me feel like I was being upsold.

San Francisco Bicycle Rentals

(351 reviews)

They were helpful and quick. I rented for the Alcatraz triathlon and my bike worked with no issues…read more Make sure you discuss in detail with them what kinds of pedals / clips you need in advance.

Great service from Morgan! And a fun day riding in the city. I recommend this business.read more

High Trails Cyclery

(226 reviews)

There's really not two better guys that you can go to than Steve and Noah to get your bike worked…read moreon. Insanely knowledgeable about everything, regardless of what type of riding you do. Road, MTB, gravel, or casual these are your guys! Cannot say enough good things about them and are people I truly trust with my bike and any work that needs to be done!

I stopped at High Trail Cycle about a week ago to have the tire on my stroller fixed. This is the…read moresecond or third time I've come here over the years for minor maintenance on my bikes and strollers, and I've always been happy with the service. Last week Noah helped me, and he did a fantastic job. The repair was done in under 10 minutes, and everything was prompt, quick, and professional. Five stars all the way.

Mike's Bikes - San Francisco

3.9

(577 reviews)

Fast, efficient, knowledgeable, friendly, Mike's is my favorite bike shop in San Francisco. They…read morehave a fantastic service department and as a woman rider, I never feel patronized, which can be a thing in bike culture. Say hey to Rudy in service if you stop by: he went over and above today helping me spec a tiny part!

Brought my bike in to get a flat fixed or buy a tube repair kit. Guy behind the register was…read morepolite, but the kid asked to do the work blew me off. If you are not willing to fix a flat on wheel I offer to take off my bike and give you, at least be polite about it. I got the feeling Mike's Bikes is too good for average commuters like me. The guys at Bike Connection around the corner did it in 4 minutes, asked no questions, and chatted with me while doing the work.

Spoke Easy SF

(141 reviews)

•$

I went to Spokeasy to buy an attachment for my bicycle pump, specifically for a dog stroller. Anson…read morekindly offered to pump up the stroller tires for me. My dog was still in the stroller, and I asked multiple times whether I should remove her. I was concerned about the weight on the tires and bearings while he was servicing it, and my dog was visibly uncomfortable with him lifting the stroller while she was inside. He picked up the stroller several times by the front wheel, which seemed awkward at the time. As soon as I left, I realized the front swivel wheel was no longer functioning properly. It now defaults to facing backwards (180°), and the tire rubs against the swivel with every turn. This made it extremely difficult to get my dog home, especially because she has mobility issues. The stroller is not a luxury item for us -- it's something I rely on every single day for my dog, groceries, laundry, and basic errands. When I told my son what happened, he mentioned that he had a similar experience at the same shop a couple of weeks ago. He and a friend brought in a bike with a brake issue. The shop offered to help and didn't charge them, but whatever was done made the bike worse. Sending a kid out with a bike in worse condition than it came in is a safety issue, especially since my son recently had a serious fall due to a mechanical problem. I understand that Spokeasy didn't charge us for these services, but free work still needs to be safe and competent. Unfortunately, that wasn't the case here. For these reasons, I can only give Spokeasy one star.

Inner Richmond- Small corner shop; sort of friendly; I was intimidated by the young tough guy crew,…read morebut left my wide 29" mtn bike wheels for a tire swap to road style- Got 6 bikes all hand-built but I'm old now, so fat and comfy and on a dedicated path for me- (too many distracted and raged people out there)- Well, the busy mechanic was good to stop and ask about the tubes, and I said replace them if needed- so came back in couple hours and job was done! The stem on the new tubes are aero 40 or 60mm, instead of 20mm, but that's just aesthetics, so anyway- Big Thank you for getting to it right away!...

Market Street Cycles

(192 reviews)

Called to ask about repairs. Whoever answered said they are closing and they don't do repairs…read moreanymore and hung up.

I wish you guys the very best and thanks for all the tubes…read more Very guy next door atmosphere ,down to earth attitude,reasonably priced good guys of cycling will be missed!!!

Sports Basement - Presidio

4.4

(1.4k reviews)

I decided to stop by and see if they had some cleats we had been looking for. For cheaper than I…read morehad found elsewhere. Not everything was cheaper. But it's SF, thinks aren't supposed to be cheaper here. Sure enough. In the sale bin they did. They have plenty of shoes and many different types of sporting goods. Come check them out. The staff was nice but didn't need much help. Found what we were looking for.

Stopped by to pick my swag up for the Presidio Marathon. I love the set up of the place and has an…read moreold school feel to it. The people are very friendly and love the card board signs. There's tons of great variety of brands especially preparing for race day. Typically there's an additional discount on last minute items needed for race day. The only down side is you have to pay for parking which I figured because it is the city, but other than that I love sports basement.

The New Wheel Electric Bikes

(213 reviews)

•$$$

Everything was wonderful about my experience at The New Wheel. I came to the shop a few times to…read moretest ride different bikes. And everyone who helped me - Rohan, Cristhian, Drew, Logan - was incredibly helpful and kind. My bike pick-up was stellar as well. Logan really made my new bike day an event to remember. He was attentive, very patient, and super knowledgeable in helping me feel more confident about my new ebike. And post-sales, when I reached out for phone mount recommendations, they were super helpful as well. It's a lovely team who cares about the customers' experience. I'm so excited to ride around with my Gazelle. Thanks, team, for helping me find my perfect ebike!

They're really knowledgeable. You can test ride bikes and they don't pressure you to buy or go for…read morethe higher ticket items. Awesome place to buy an e-bike!

Santos Hauling

5.0

(928 reviews)

Professional! Thorough!…read moreIncredible! Attention to detail! Work excellently done! I assumed that I understood the amount of work needed to complete the task. I clearly did not. The awesome Mr. High-Ponytail with the relatable soft skills who made me feel comfortable and confidence in his work ethic, demonstrated he and his team's ability... Phenomenal work. He had no idea the challenges I recently encountered, being it was even challenging for me to stand up, but he made my experience smooth, professional and he was relatable. He and his team delivered detailed worked and extended kindness along the way while taking care of the work I needed done (and then some). I truly appreciate him, the team ~ Santos service's. They were awesome and eventhough I did not give a "thank you hug of appreciation," this is my way of saying thank you with a Spiritual Heart and may GOD Truly Bless You All for the Blessing you were to me on Aug 16, 2026. You all were GREAT!!! Sincerely, Rosie

We have a huge yard in Pacifica and needed a LOT of helping just stripping it back to dirt!…read more These guys came in with about 12 to 15 guys and a giant truck and were done under two hours. It is incredible the way they all work together and got this pretty big job done. It was well worth the money spent!! Would use them again in a second!

Fast Response Plumbing & Rooter

(893 reviews)

Fast Response has come through for same day service 2x for me now. The first time I ended up…read morecancelling because the toilet unclogged. But this second time, I message them through Yelp at 1am, they responded at 7am, made an appointment at 8am. Arrival window of 10am-12pm, and Tim showed up right at 11am. It's in the name, "Rapid Response" ... super fair pricing especially for Sunday emergency service. (This was an emergency for us, 2 women one apartment bathroom) Keep these guys number saved in your phone. Truly grateful! Thank you Tim!

Had a random plumbing issue where the water heater just stopped working out of nowhere--no hot…read morewater at all, middle of the morning, perfect timing. Called them and they showed up way faster than expected. Guy knew exactly what he was doing, diagnosed it in like 10 minutes, explained it in simple terms (not the usual confusing plumber talk), and had it fixed the same visit. No upselling, no dragging it out. Everything's been working perfectly since. Clean job too, no mess left behind.

Air Flow Pros Heating and Air Conditioning

(476 reviews)

Jose came out to look at an AC unit that has been leaking refrigerant over the past 2 seasons. The…read moreissue was diagnosed quickly and they were able to return just a couple days later to install a new refrigerant line. The new refrigerant line install looks very clean and inconspicuous against the side of the house (I couldn't even tell it was there without Jose sending me photos later on of where it was placed). The AC works like new, and the quote was very reasonable for the amount of work that was involved. Will definitely contact Air Flow Pros in the future for other jobs. Thanks Jose!

Fantastic guys. Quick and qualify service. Rudy was especially awesome and so was Joseread more

House Cleaning SF

4.9

(273 reviews)

Had a deep clean yesterday by House Cleaning SF and I could not be happier with the result. Great…read moreservice, and attention to detail, leave everything sparkling clean. This has been the best experience I've had with a cleaning service. Highly recommended!

I contacted this company for a deep cleaning quote for my bedroom and was initially given a quote…read more Afterward, I mentioned that I had already hired another cleaning company first but was unhappy because several areas were still left dirty, which is why I was looking for a better service. Once I disclosed that another company had already cleaned the room, I was told they do not like taking jobs previously cleaned by other companies and that I should ask the original cleaners to come back instead. The response honestly felt dismissive, and almost as if they no longer wanted the job because I had not chosen their company first. What confused me most is that the room still clearly needed cleaning regardless. It also left me wondering whether they would have accepted the job normally if I had simply never mentioned that another cleaner had already been there. I understand businesses can choose what work they take on, but the interaction felt unprofessional and disappointing after already discussing pricing and the scope of the cleaning.

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Mariano A.

2 years ago

Phillip at Pink Puffin Bicycles is a true gem in the world of bike shops! I don't even live in the neighborhood, but it's more than worth the effort to go across the city to take my bike to Phillip. His expertise is unparalleled, and he's always ready with sound advice to ensure you leave with your bike at 100%. He's also a fantastic person to interact with - friendly, patient, and genuinely invested in your satisfaction. Every time I visit Pink Puffin, I have so many questions for Phillip, and he takes the time to answer each and every one of them. What truly sets Phillip apart is his dedication to going above and beyond. Whether it's offering extra tips for maintenance or improving something on the bike that you wouldn't even know could be better. Pricing is more than reasonable, especially considering all the extra service Phillip provides. There's always a quick turnaround to get me back on the road quickly. If you're in need of anything bike-related (service, sales, fitting), look no further than Pink Puffin and let Phillip take care of you. You won't be disappointed! read more

Rene P.

4 years ago

Pink Puffin is the best custom bike shop in the city. Phillip keeps my custom bike in top shape with superb attention to detail and the highest quality service. His knowledge of all aspects of bikes is unparalleled. Pink Puffin carries both Enigma and Fifty One bicycles which are some of the best bikes in the world. They're able to create a bike that is just right for you in terms of fit, style and paint design. Each bike is one of a kind! read more

Pink Puffin Bicycles - bikes - Updated August 2026

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Maybe the guy was having a bad day but he offered absolutely zero help, instead criticized me for…read morenot knowing the current state of the art. I live in the neighborhood and would've loved to support the local shop but now it's a lose lose situation for everyone involved. Hope they hire some new folks- this place could use a facelift in attitude.

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Treated very rudely. After I asked about the flat tire after my tune up and repair, which I told…read morePaul the bike had just sat in the garage maybe 3 weeks he got frustrated and said he has no idea why it's flat and maybe a car ran over the tire and that's why. um ok... it seemed like it needed more than just air by the look of things. I said I could text a picture. He was offended. Um ok. Just trying to figure out what happened here and what I need now. Personally I found Paul very condescending and rude. His communication is weak and he's very defensive. He needs a customer service rep asap.

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•$

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Go here. They'll do anything they can to help. They are…read morealso very knowledgeable and have almost everything for you to use to get the job done.

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Looking back in hindsight, a blown tube can be fixed in less than an hour (being generous here…read morebecause realistically it's more like 30 mins) The reviews here are more of an echo chamber of friends and acquaintances, but there are a few reviews that can show you what it's like to visit ocean cyclery when the owner is having a bad day.

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