I was going to Satori after almost 2 years. My technician Dasha who I have seen in my previous…read morevisit as well made me feel very comfortable and the whole experience was quick and seamless. It's been so cold lately but the moment I entered the room it was warm and cozy which instantly made me feel at ease. Satori laser has a great environment and very professional and caring staff.

I had a very disappointing experience with this business…read more I called to ask a simple question about whether first-time customers receive any discount. Instead of answering my question, the staff repeatedly tried to sell me a six-session package. I asked the same question multiple times, but they kept avoiding it and continued pushing the package. I had already booked an appointment for the next day. However, they canceled my appointment today, claiming there was a "communication issue." When I called to understand why, they refused to discuss it and simply hung up on me. I found the customer service to be unprofessional and disrespectful. If a business chooses to cancel a confirmed appointment, the least they can do is explain the reason politely instead of refusing to communicate. Unfortunately, this experience left me with no confidence in their service.

Erase Spa is my go-to for laser hair removal! If you live in…read moreNYC or the surrounding tri-state area, it's a short walk from Penn Station. Personally, I coordinate my appointments so I can go before or after work and just hop on the train. All of the techs are super nice and do a great job. Today, Elizabeth was my technician - she was so thorough and professional.

Today I went to Erase Spa for my laser hair removal appointment, and I was genuinely excited to…read morebegin my session. Unfortunately, my experience was very disappointing. Your website clearly states the estimated length of each laser treatment (for example, full legs - 20 minutes, stomach line - 15 minutes), so I had certain expectations regarding the quality and thoroughness of the service. I arrived early for my appointment and was the only client in the waiting room. After waiting about five minutes, the technician brought me in on time. From the start, there was very little communication. She only asked the standard questions about retinol use, antibiotics, and similar medical information, but she never explained the treatment process or what to expect during the session. What concerned me most was the treatment itself. The technician did not mark or properly assess the treatment areas, and it felt like she was simply guessing rather than being precise. She didn't pause to check that every area had been treated evenly. When I asked her to lower the air pressure because I was uncomfortable, my request was ignored. This location is not the same since the previous technicians left. The level of professionalism and attention to detail has noticeably declined. There was no welcoming atmosphere, no effort to make me feel comfortable, and no sense of structure. What was especially frustrating is that there wasn't a single other client waiting, yet the technician still rushed through my appointment. The session was completed much faster than expected, and I honestly do not believe all of the treatment areas were covered properly. Laser hair removal should be performed carefully and methodically. The technician should be checking that every section is treated evenly rather than rushing through the appointment. As a paying customer, I expect a thorough treatment that matches the standards your company advertises. I left feeling like my appointment was rushed and that I did not receive the quality of care I paid for. I hope this feedback is taken seriously so future clients receive the level of service they deserve

Strongly recommend you avoid getting involved with Milan laser - customer service is awful, twice…read morenow my appointments have been cancelled on their accord and there isn't an option to re-book within the next 3 months even though I'm told I should be coming in every 5 weeks. Customer service rep has endless excuses, super frustrating and not worth the arm and leg you'd pay for the services -- if you can even get them after paying!

When I called today to cancel an upcoming appointment and confirm my next appointment would be in…read moreMarch, I was told there was a "misunderstanding" and no record of a March appointment. Not the first time this has happened at the Chelsea location. I mentioned April 5 as my next appointment (which I had on my calendar and specifically requested off work) but was then told it was moved to April 12, Passover. I asked when that appointment change would be communicated to me and was told in person at your next appointment. What?? Even worse, my last appointment in December was delayed by over an hour because the clinical manager Kiyana was running late, and the nurse couldn't start my treatment without her on-site. I purchased additional body areas with Kiyana but have still not received those services, so I requested a refund. Kiyana told me her supervisor, whose name she was not allowed to disclose, would get back to me by EOB. When that didn't happen, I sent an email and was told verbatim, "I do see an escalation was sent; however, we can't guarantee when someone will reach out to you." This location is overselling services it is clearly not equipped to provide. They book months in advance, and even if you schedule proactively, they immediately change the appointment date without any notification or accountability. AVOID

I've been coming to this place for many years and cannot recommended them enough. The staff here is…read moreextremely courteous and helpful. I've had many different technicians over the years, some better than others but all of them are professional when doing the treatments. The front desk staff in particular provides great customer service and are very easy to contact when I need to schedule or reschedule an appointment. I've had laser on most of my body and now I only need to go every couple of months for maintenance since some areas do grow back due to hormones. They use Cynosure laser and this has been very effictive for my skin. Getting laser was the best investment since I really don't ever have to worry about shaving anymore. They always have different promotions available so the prices are reasonable. I highly recommend this place if you're interested in laser hair removal.

Waited weeks for a consult that could've been a phone call. I listed the medications I take at the…read moretime I booked my consult, however they waited until I came in to check if any were photosensitive. One is, so I can't even book until I provide a doctor's note. I could've done that weeks ago, and I would've just bought a 50% off package with the holiday deals and booked my first session if I didn't need to first come in for a 3 minute consult. The front desk staff was nice (though I have no clue what their names were because no one introduced themselves) and I was seen on time, so two stars for that, but three stars off for wasting my time. I've been preparing for weeks to begin laser treatments - no waxing, no sun, only shaving, etc., and now I'm unsure whether I should bother going back or find a different provider. UPDATE: Following my consultation, I received an email soliciting my feedback. I provided it and expressed that I had a poor experience during my consultation but remained interested in purchasing a package and working with a different specialist. No one acknowledged or responded. It now seems I'll be purchasing services elsewhere since Laser Spa doesn't care enough to earn my business with a simple response to an email. The location really is convenient and I prepared for many weeks for the treatments, so this is highly disappointing.

The absolute best! Will only go to Light Touch Laser. I've been going here for about 5 years with…read morephenomenal/long lasting results. I recommend it to all of my friends as well. Lital is the best!!

Lital is such an amicable and caring person. She has befriended me and my mom very quickly, and…read morealways asks questions about both myself and her, asking how we are doing. The service is quick, careful, and extremely effective. My once thick facial hair is now mostly gone and blonde/invisible on the occasion that it decides to show up.

First, if you are just thinking about laser because waxing and shaving are driving you…read morecrazy...laser is the way to go especially with Satori! Each location has great people from the front desk to the estheticians...first timers they will def ensure you are comfortable! I normally go to the Madison location but since this was a last minute trip to NYC I fit in where I could...enter the Herald Square location! Everything is shiny and clean, bathroom inside the waiting area, coffee/tea, and check-in via kiosk Cynthia was my esthetician, just such a sweet lady! She reviewed my history, told me where I needed touch-ups, recommendations on full bikini, and ended our session w/ care instructions especially in the cold weather. Satori is really a great place for me and hope the same for you!

I had a very disappointing experience with this business…read more I called to ask a simple question about whether first-time customers receive any discount. Instead of answering my question, the staff repeatedly tried to sell me a six-session package. I asked the same question multiple times, but they kept avoiding it and continued pushing the package. I had already booked an appointment for the next day. However, they canceled my appointment today, claiming there was a "communication issue." When I called to understand why, they refused to discuss it and simply hung up on me. I found the customer service to be unprofessional and disrespectful. If a business chooses to cancel a confirmed appointment, the least they can do is explain the reason politely instead of refusing to communicate. Unfortunately, this experience left me with no confidence in their service.

Marta is wonderful and the lab is a very effective way to get electrolysis. I have been going there…read morefor years.

I've been going to Skin Laser Studios since earlier this year and I absolutely LOVE Marta. I've…read morebeen dealing with problem acne skin for most of my adult life and after my first facial here, I noticed a HUGE difference. My skin hasn't felt this great in years! Marta genuinely cares about your skin. She doesn't try to sell products & will always give you samples to try before you commit to anything. Her goal is to get your skin to a stage where you don't need to come to her as much. She is the owner & the only one who does your facial & has decades of experience. Plan accordingly to get an appointment. She spends 1 hr & 15-30 min on each of her full facials. I've gone to her with severly clogged skin and let me tell you - I have never had extractions like this before. She got EVERYTHING out & was extremely patient in doing so. I always expect to walk out of a facial with battered skin (for reference, I was a Mario Badescu client for years) but I often come out of a facial with Marta looking BETTER than when I went in. I am not kidding! I always do my research with everything from restaurants to facials/massages & everything in between & I highly recommend Marta if you are looking for glowing skin!

Bought a 6 package Hydrafacial package after doing a 10-15 min skin consultation which is free and…read morevery worth since they do go into detail about your skin It's my 3rd time visiting for the Hydrafacial and if I could go back in time I wouldn't have gotten the package but just 1 to try. I'd say it's nothing too impressive here...

Thérapie is great! The spot is super cute and clean and everyone is always so sweet. They were…read moresuper patient in answering any questions I had about the treatment during the consultation. I'm 8 sessions in and loving my results so far. Highly recommend Kenya, Amanda, or Aurora!