TL;DR Managment/ownership treats customers and employees terribly, would not spend money here…read more Repeat bad experiences, I'd rather buy online than go back in this store. As an avid adventurer of the western US, I tend to visit outdoor stores wherever I travel to see what their idea of adventure is there and take the chance to upgrade gear that's frustrating to use or worn out over time. I've visited Bill Jackson's on two separate occasions now, heading in each time with about $500 worth of gear in mind to shop for. The first time I came, I got great help from multiple associates and planned to purchase gear off of their advise, but witnessed a confrontation between management and an associate that I recall as mild but disruptive enough it made me leave the store without buying anything. I didn't come back for about 8 months. Now I'm back in town for a few weeks of work before heading on a 2,700 mile bikepacking journey and really needed to grab a few items I hoped they'd have in stock. Being interesting in all outdoor activities, I started talking with an associate about the ski shop they were building the last time I was here. He keyed in that I had ski knowledge from my time tuning skis and custom fitting ski boots out west and started talking to me about part time work as they expected to need some extra hands with ski knowledge and took me to show me their ski selection. To get there, we had to walk through an area that he explained was sectioned off for an upcoming sale, so not yet available, but the necessary route to the still-open ski shop. He made a pretty good case for their ski shop and my wheels were turning about coming to help them out in the fall. On our way back through the sale area, I asked a question about the items we were walking past and the associate was very clear that those items were not available for sale until the official sale start date, but took the opportunity to educate me about them(I knew very little about diving equipment but am curious to learn). I was quickly convinced that a decent snorkeling kit was necessary equipment to enjoy the area and decided I'd get a setup. Before he got a chance to redirect me to where the currently available snorkeling gear was(I could tell it was coming, this area was also tiny compared to the sale area), an angry manager/owner appeared ready to tear apart the kind and helpful associate that had just taught me what I needed to know to spend an extra couple hundred dollars on top of the items I was already planning. I hurriedly left the area while she continued to holler at me and once I passed the threshold of that room I heard her resume berating the associate in anger. I walked myself over to the full price scuba stuff and found another helpful associate, but I could not bring myself to buy anything from this store after that experience. It was not unreasonable for her to ask us to move along since we had stopped in a place we were meant to pass through, but she was incredibly rude to the associate for going above and beyond to take care of an enthusiastic customer. I won't spend money here, that manager is the most unkind person I've encountered since I've been in Tampa. In a town of incredibly kind people, there is no place for that. Very sad, I really wanted to like this store. The associates seem to be knowledgeable and passionate about the outdoors, but they don't deserve to be treated that way.

Melissa was super helpful in helping us pick out a roof rack, as well as other accessories, for our…read morepaddle boarding and kayaking adventures. Store also has a huge selection of everything a person could need for their next adventure!

Awesome customer service from the manager. He even pointed…read moreout an item was on sale that we were looking at! Very nice large selection of merchandise! Great store for sporting goods!

I was already to buy a new gun. I wanted to trade in the one that I had and there were a couple…read moredabs of paint on the site from the owner previous. They wouldn't take the gun on trade because of the three green dots. They lost my business. I grew up in a gun shop. We would've not sent a buying customer away.

Got ripped off this morning at dicks in brooksville. Bought a pair of boots . Got up to the counter…read moreto pay and noticed they were charging me 25 dollars over the advertised price . The lady at the counter said it was a different color that was less money I told her it was different online and she told me I would h to go online and prove that to her . I was the only customer in the store and had at least five employees within ten feet of me . Horrible customer service

I went to Dick's to purchase a weight bench. The one that I planned to purchase was not delivered…read moreto store the day I was told it will be available. Heather and Phil offered me a great deal on a better bench. I'm very happy with purchase. Thank you Heather and Phil and the rest of you team for an excellent experience at Dick's.

Came in with hubs. He wanted to come check the place out. It's HUGE and very organized and clean…read more Plenty of parking since it shares with the businesses in the same shopping plaza. We were greeted upon entering. We browsed around, not really looking for anything in particular and didn't end up getting anything but it is a very nice and spacious store. Has all sorts of outdoor sports stuff, particularly hunting, fishing and camping.

don't order from here, waited 2 weeks only for a them to send me the wrong item and also not send…read moreanother item I ordered, horrible experience

Great trip recently as I stopped by to get a new pair of hiking trail runners. Associate in the…read moreshoe department was very helpful offering suggestions and letting me try on multiple pairs of shoes before I found the right pair. Price was comparable to what I could find online. Not the biggest REI Co Op I've been to, but had pretty much everything needed.

I came across an article today 5/19/26 on a reputable site and verified it on other sites stating…read morethat a specific item was on sale. When I went to the site it was not on sale and when I contacted their chat they told me the sale was not real. Nice bait and switch REI, good way to keep good customer relations. BEWARE THE BAIT AND SWITCH.

These guys did a great job on our landscaping around the pool. Helped us design it, gave us a fair…read moreprice, and executed as promised. The work is flawless, and it looks great. Could not be more happy. This is our second project with them, and the first went as perfect as this one. These guys are a big recommend.

Our yard was a complete disaster. Between my husband working long hours and me being too pregnant…read moreto tackle it, I enlisted Piney Outdoors help. The price we paid for the work done was unmatched. They worked their butts off all afternoon until after dark making the yard look presentable again. By the time they were done my yard looked brand new. Highly recommend this business and would definitely hire them again in the future!

Too bad I can not leave ZERO stars. Gave a month notice to pull my boat out for good. They lost…read moreit and tried to charge me another month. Then after pulling my boat I see another $60 charge for fuel I NEVER asked for. When I complained to a lady on the phone some man eavesdropping on the phone breaks in and says "I'm glad you pulled your boat out". AVOID THIS PLACE !!!

I cannot believe all the gear this store has - everything I needed they had in stock - Gregory…read morebackpack -Mountain Hardwear hiking pants - Backpackers Pantry Meals and more! The staff was incredible and very helpfull. They know the products they sell at this store! Check them out - you will be pleased! Make sure you ask about their Fly Fishing and Camping Reward Cards!