Jim Vick is honest, down to earth and not pushy/phony like many salesman. He has been in business…read morein the area for decades and you can tell he really enjoys what he does and working with the public. Jim Vick is a great man.

The best dealership in coos county hands down. Vehicles are affordable. Jim and staff are genuinely…read moreeasy to work with and understanding.

I brought in (by tow truck) my 2016 Ram Ecodiesel with the dashboard lit up like a Christmas tree…read more I was on a Bandon Dunes golf trip from California. Eric B and his mechanic technicians in service did a fantastic job figuring out what was wrong-a recalled high pressure fuel pump failed Eric was awesome to deal with throughout the process. Highly recommend them as honest and trustworthy.

Brought my Jeep in for a diagnosis and paid $175 and then when I came in for my scheduled repair…read morebased on the estimate of a bad carier bearing they said the $175 diagnoses hadn't even covered an actual diagnosis. So what did the $175 cover? Make sure you understand exactly what you're getting charged for and the diagnosis you cost you much more because they leave it open ended.

On March 17, 2026 I purchased a new vehicle from Coos Bay Toyota. The entire experience was…read morerelatively painless and stress free thanks to Lee Taft my salesman. He was congenial, knowledgeable and has a great sense of humor which is always a plus in my book. The only thing I might have suggested was that someone order in some food. My half of a bagel that morning wore off by 4pm. Over all the experience was a terrific. I just want to add that I had my trade in Toyota always serviced there in Coos Bay and always had excellent service. One time I called a week ahead and made an appointment for service. When I got there I wasn't on the books. They were busy but they made room for my vehicle and I didn't wait any longer than I normally would. I will, of course, take my new Toyota there for service.

great employees, friendly and helpful! But service timelines are not so good. all day waits for…read moreservice are unreasonable. If you're going to be a service center, then timely delivery is a big part of the experience. Everyone works all week and have responsibilities to manage and balance on the weekends, and that gets impacted when your vehicle is sitting in the parking lot hrs past your appointment time. I live 2 hrs drive away, so time and gas are factor For me. Wish I had a dealership closer but going forward will have to find other accommodations.

Dreaded service light , no worries get a hold of Randy at Ken Ware service department relax and…read morefeel reassured you'll be helped as much as humanly possible. Thanks tho the entire team there ! Valerio

I purchased two parts for my Buick and paid for them. I arrived to pick them up and a filter which…read morewas supposed to have its own seal was missing it. The parts clerk would not verify or provide this missing part and would allow me to return the parts only with a 35% restocking fee. The service manager said he could not look up the parts without a VIN (despite the original order being made without any VIN request). I was treated like I was a fool and nobody suggested any fair remedy. I gave up and took the parts and went home. Later I got a call saying that indeed they had made a mistake and that they would order the missing part and I could drive again 60 miles to pick it up. I finally talked to the parts manager who offered to send the missing part by mail but did not offer any concrete apology for the time I wasted or the insulting treatment I received. BEWARE of this parts center - you may not be taken seriously.

Polaris was great. Showed us a variety of vehicles, all great options, one of which we purchased…read more Top service at a fair price. Really helped us out.

Bought a truck from Polaris the owner. Gave me a good deal on my trade and good price on truck. Had…read morea small issue with truck that Polaris took care of at no cost to me. Just a great guy to deal with. No car salesman B.S. here. Nice small dealership with good inventory. He specialises in trucks, and is very knowledgeable about his inventory. Would not hesitate to buy an other truck from this dealership.

Do not buy from this place. We bought a truck that test drove fine around the block then died as…read moresoon as we got it home. After some back and forth with the salesman and owner, we were told too bad its your problem. Talked with some local mechanics that told us this is how this owner operates his business. Buys the cheap cars from auctions that look nice but need repairs but sells them without doing these repairs. Buyer beware on this guy!

Fast efficient friendly. Highly recommended. From my initial call to getting the tow completed…read moreit was less than 45 minutes. Reasonable price was a bonus!

Locked myself out of my car incl keys/phone. After unsuccessful trial to brake in myself, auto…read moreinsurance told me to call towing service in area. This was my first phone call (thanks to the strangers who helped me with the phone and tools!). I was told 10-15mins ETA and he (sorry I forgot your name) arrived within that time and got me back into my car within minutes at a reasonable price and super friendly! Thank you so much! Highly recommend.

We're towing a Ford Edge behind an RV and 3 times the battery has gone completely dead even though…read moreeverything is off and our braking system is powered by it's own battery. The parts and service department helped us immediately. Service tested the battery to make sure that it was the likeliest cause. It was a 5 year old battery and it failed testing. Everybody in the place was friendly and professional and they took care of our problem in about 40 minutes. It was a pleasant experience.

Well after 3 months finally got the car back! I wouldn't recommend the body shop periodt unless u…read moredint need your car for a good 3 or 4 months .

If truly good cutomer service matters go to Honda World! No…read moreone is perfect and they have the integrity to work out glitches with customers very respectfully! Honda World Update for my review! I would just add this to my previous review, but I cannot figure out how to do so. I posted a review previously about an item being almost double the quote when I went to have it installed. UPDATE HONDA WORLD reached out to me to resolve the issue to keep me as a happy customer. I suggested we meet in the middle in the pricing issue ( I knew the original quote was much lower than a quote I had from Roseburg Honda in 2022 We all know prices have skyrocketed for evertlything since). They waited till they had all the parts in hand to schedule my car. Upcoming appointment for this week. The people I talked to at Hinda World were all very polite, respectful & seemed sincere in their desire to resolve this to keep this customer happy. Thank you Honda World!

Your staff could respect senior citizens and women. Don't be dismissive of us because of our age…read moreand gender