Beverly is Amazing. She cares for our dog like he is part of her family and our dog loves to go and see her every week. Her whole family is fantastic and we have never had a bad experience. She looks out of our dog and is constantly doing those little things that go above and beyond. Our dog Rocco absolutely adores her!! read more

I wanted so badly to like this place. Adorable home, super sweet staff, great prices. But we won't be coming back. I have a puppy, about four months old. I was unable to fly with him over the Christmas break, so I made sure to reserve him a spot to board. In prep, I dropped him off for day camp so I could get a feel for the place and he could get used to the staff and the smells. After the day camps and whenever I checked in during his week stay, I wanted to know how he was doing. He's a puppy, so the way he's socializing and his schedule for feeding and potty times are super important to me. Every time I asked, it was so vague. "He's doing great!", but no one seemed to know anything specific until I really pressed for information. And I heard different information from each staff member. My real issue is here: When we picked him up from a week stay, the owner/groomer met us outside to talk about his health. She claimed to be a vet tech for many years, and was concerned about his weight. She made us feel guilty about his grooming and how skinny he was (again, he's a large breed puppy) and recommended adding tuna to his diet. We felt so awful that we immediately took her advice. DO NOT FEED YOUR DOG TUNA. it's filled with mercury. After less than two cans, my dog now has an infection and constant diarrhea almost two weeks later. He picked up an infection (either from the tuna or the place) and is now on antibiotics. Now, I should have absolutely done my research as a "parent." But to claim to be a medical professional and guilt us into making incredibly unhealthy choices for our puppy, makes me so angry and upset. We won't be going back. read more

Avoid this place at all cost. If you want animals lovers taking care of your babies while you're away, this is not the right business. I used to like this place. We've boarded our dog there a few times. The last time we boarded our dog there they lost both her harness and her food. I only got it back after calling and following up and insisting that I left plenty of food (I always leave a full bag). They suddenly found both her harness and food. I brushed it off as an honest mistake, but after this visit I'm really unsure. I picked my dog up today and the employees came out and charged me, brought out her dry food, and then brought out my dog. As I was taking her to the other side of the truck the owners' dogs got out of their fence (the owners' house is next door to the pet resort) and ran after us. 3 of them were small dogs but one was a doberman (or something similiar looking) and was growling and snapping at us. I hurried and got my dog in the truck and stood there with her while the employees got the dogs back in the fence. I was obviously upset and wanted to speak with someone about what just happened. As I was waiting for one of the employees to call the owners I noticed a patch of missing fur from my dogs leg. No idea if it happened just then or if it was from earlier in the week but it definitely wasn't like that when I dropped her off. The employee had to call the owners twice. The first time he was asking them to come outside and it sounded like they hung up on him. I insisted I wanted to speak with someone and he called again and said they were coming. I had to ask him to grab my dog's canned food that they had forgotten while we were waiting for the owner. At this point I would have been completely happy with someone seeming like they cared even a little. You would think the OWNER of a pet boarding place would care about animals. She made absolutely no attempt at coming to see me or my dog and check on things. She was obviously very upset that she had to get up and come address a situation. When I told this woman about her dogs running after us she kept claiming they were in the fence. I tried explaining they were only in there because her employees put them back. I mentioned there was a patch of missing fur on my dog's leg and clarified that I don't know if it was from this incident or from earlier in the week and her only response was to ask "is she bleeding?" and follow up with "well there's nothing I can do then". You're the OWNER. There is plenty you can do. A simple apology would be a great start. Mostly I just kept getting her saying "I hope you have the day you deserve" since apparently my day should suck for interrupting her relaxing to speak with a customer. Now that we're home and looking more closely at our dog we see a missing patch of fur on her leg, her ID tag that we made for her is gone off of her collar, she has what looks like some kind of sore in her mouth, and she's scratching at her eyes a lot. We're going to get her checked out by a vet because we are not experts in dog healthcare, but we're concerned about several things we're seeing on her that definitely were not there when we dropped her off. All we can do at this moment is document everything and get a professional opinion. A few things are concerning to us here but honestly most of it would have been assumed to be stress on our dog being away from home if it hadn't been for the way the owner behaved. I am so baffled by the fact that the owner of a pet boarding company seems to not care at all about the pets or the customers for that matter. I'm trying to wrap my head around how someone can get paid to board others' pets and then have so little concern when their own get out and run after a customer and their pet. Who do you want watching your fur babies? Someone that cares deeply for animals or someone that cares deeply for a paycheck? Edit: I disagree with quite a few of the 'facts' that Beverly responded with. I've sent her a message letting her know she's welcome to contact me if she wants to discuss my experience. I'll be happy to update my review afterwards but I'm not going to have a back and forth on the yelp page. For now, my experience with this business is listed above. read more

Barks A Lot Pet Resort - Pet Groomers Near Me - Round Rock, Texas

Never go to this place! You have been warned. 2 times now they book me and then a day before I am supposed to leave on vacation tell me they can't take my dog. They had room for her the day I called to book, which was well in advance, and then a day before we are leaving out of town they can't take her! They all of a sudden ran out of room. What am I supposed to do about boarding now last minute?? Never go to this place and I don't see how this place is still in business running their business like this. I guess I should have listened to my trainer who said a place named Barks A Lot is probably not a great place. I don't write reviews, I have no time but this is ridiculous! read more

A few weeks ago while I was on another social media an ad popped up. I've never seen this place before when I was searching for a nearby daycare for our Shih Tzu. I looked at the website and was blown away with the prices. That same day I called and made an appointment to take a tour of the facility. As we arrived, we were already liking the atmosphere of where the facility was located. We got inside and met the owner Beverly. Sweetest lady you'll ever meet. She gave us a tour and explained everything we needed to know. She has daycare, boarding and grooming available. We were looking for another daycare so that we can keep our Shih Tzu socialized for less money with the same quality as the other daycare. He's been going twice a week since then and we've never had any issues. read more

Barks A Lot Pet Resort - Pet Groomers Near Me - Round Rock, Texas

I hesitated to post this. This is how I picked up my Chihuahua yesterday from barks a lot grooming. So this wound it is a day healing. It was far more inflamed and bleeding when we picked her up. I consulted with a lifelong friend who is a groomer in another state and asked if I should post this or not and she said definitely yes. She said that this person should not be grooming dogs. I asked for my Chihuahua to simply have her body trimmed with a seven blade and I got her back nearly naked, obviously cut with a number 10. And this horrible cut on her belly where it meets the leg. My husband picked her up and said that the groomer was extremely apologetic and felt terrible about it. For doing a terrible job of grooming and wounding my pet they gave us a $10 coupon for the next cut. I do not think that is even close to an appropriate response to what was done to our pet. I was called by someone the next day to see how my chihuahua was and I wasn't very talkative as I honestly was too upset to even talk about it. The other two dogs that I had groomed were fine. Thank goodness. I would not recommend them. I used them two other times and no injuries but they left two nails unclipped on my Chihuahua last time, making it hard for her to walk. read more

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I never write reviews, but this is well deserved. I called Barks A Lot a few weeks ago to inquire about boarding my cats for a few days. I had some questions about the vaccination requirements, boarding options, care provided, etc. I had the unfortunate happenstance of having this conversation with Beverly Philips, the owner. I worked in customer service many moons ago, so I've got a thick skin when it comes to difficult people. But this woman takes the cake. She almost immediately became increasingly irate at the simple questions I was asking (with a friendly demeanor on my part) and started screaming at me. This woman is clearly unhinged. She yelled profanities, then started asking my name and at that point, after I tried to deescalate the conversation, I just hung up. I would never trust my pets with such an unhinged personality. You'd think a pet resort would be owned by someone who loves animals and by extension is a good person, but you'd think wrong in this case. My recommendation - steer clear. This conversation so stuck with me that I felt compelled to write this review, even weeks later. read more

We adopted two dogs from a rescue. One of the dogs was severely abused and it took a long time to get the dog used to people. We have stayed there multiple times. We were upfront and let them know that he does not like males and he's very nervous around males due to his past. They said that's not a problem they will have females get him in and out of his kennel. Every time we drop him off I reiterate that he is scared of males due to his past and when I pick up I ask how everything went. They always say everything went well they are very well behaved dogs. This time when I went to schedule them for boarding they said we are no longer allowed to board because of my dog, who was abused, aggressively growled towards a male who went into his kennel. We are so disappointed in how this company decided to handle the situation. We were very upfront and honest with how our dog is and we have been working with him on his behavior. But why would you send a mail into a kennel and back a dog up that is known for his abusive past. I really wish they would have been upfront with us about what happened when we picked our dog up. And would not have sent a Mail to get him out of his kennel in the first place. Since they knew that he is nervous about makes due to his abusive past. We have told everyone not to use this company! read more

NEVER BOARD YOUR DOGS HERE.... We have been boarding our dogs here for almost 2 years. We brought them there for doggy daycare, and grooming with occasional boarding needs. Well this weekend has been by far the worst for my pups. The experience they received was not up to standards that are normally received any other time they come. Only difference this time is that I have added a fur baby to our family. On the last day of boarding I received an email stating my dogs reeked of urine upon arrival and that my dog have been peeing on the wall and on its siblings. Next time that I board them, the big dog would have to have his own room. Now lets step back and mention that I did bathe my dogs a day prior to their arrival as I called prior to ask for prices of bathes in case I was not able to give them one before arrival at the boarding facility. My dogs are house dogs and have never peed in the house or anywhere other than outside. My dogs are house trained, we have not had any accidents or anything since they were about 4 months. I asked Beverly to give me a call as I needed to discuss the email further. I went to pick my dogs up and I immediately smelled the urine on them especially my big dog. First thing he did was try to jump on me and I hit him on the top of his head as he knows that is not what we do when greeting someone. I immediately felt his paws being wet from the urine. He did not yelp or cry but shook it off and came back and sat down as he knows that is how we greet. I place them in my vehicle as I retrieve the leashes from the staff member. I get home and bathe my dogs as this was my first priority as they smelled like they have been laying in urine the last 4 days. I write Beverly an email as she was not at the facility during pickup to address all of these concerns. One thing that I had requested was a 50% refund as my boarding needs were not met. (Dogs playing all day and have multiple breaks to use the bathroom). I get a call about 30 minutes later and Beverly states that she is calling the cops on me for animal abuse. She says that she has this all recorded on her video footage outside of the facility and her staff member called her about it once I left. She states that she was in the grooming room when my dogs arrived and they smelled like urine (HOW SWAY???). She then mentions that she will be reporting to the cops theft if she refunds the 50% of the services as "we have met your boarding needs". She then continuously repeats the same things again plus my dogs are no longer welcomed to this boarding facility again and this is all I have to say an hangs up. My dogs will NEVER be returning to this facility. Dogs and Humans are not to be treated this way. The disrespect, attitude and aggression towards the whole situation is just unnecessary. To save everyone from the stress and your dogs not being loved, DO NOT BOARD THEM OR USE ANY SERVICES HERE. Worst nightmare. read more

I recently have been noticing an attitude change towards me and so much disorganization and confusion when I drop or pickup my dogs. I originally came here for grooming and they did a great job, so I ended up leaving them for daycare and boarding as well. First of all communication is important to me especially when my 2 dogs are in their care but it is very difficult to get in contact with them via phone, they will purposely send the call to voicemail, just keep calling and they finally answer, they also don't respond to emails in a timely manner. The very first time my dog boarded with them she came home with fleas. When boarding my dogs I am very good about writing their name on all toys and belongings and they usually don't make sure we get them back after their stay. Once when picking my dogs up from boarding Beverly (owner) told me both of my dogs pooped in the cage; being that is something they never do I wanted to know if they are leaving my dogs unattended for 12+ hours. Beverly reassured me they were not left unattended for 12 hours just 11 hours (from close at 6:30pm until open 7am), where they are not given the opportunity to go the the bathroom after they close at 6:30pm. The staff told me they leave at 6:30pm, but Beverly claims they leave later, why would they lie to me about then they leave work? She then mentioned that she may not have been talking about my dog when she told me they pooped in the cage, so basically I cant rely on accurate information about my dogs and their stay?! My dogs will not be back here, we have found another loving affordable daycare/boarding place for them. Update:The day after I completed this review Beverly (owner) contacts me from a blocked number to rudely chastise me about my review claims instead of trying to address my concerns and see how they can do better. I made the right decision removing my pets. LOL! read more

We LOVE Barks A Lot! Our lab/boxer JackJack has tons of energy and we really needed a safe place where he could play with other dogs and get some of that energy out! I visited multiple other doggy day care facilities in the area and this one impressed me the most. The other places were much "fancier" and had larger facilities but they were oh so expensive. PLUS they charged EXTRA money if you wanted your dog to have more play time...ridiculous! Barks A Lot makes sure that they play as much as possible outside during the day at no additional charge! I also love that Barks A Lot is a smaller facility so JackJack gets more supervision and care. Every time we visit they know him by name and give him a huge hug! This week we are leaving him overnight for the first time and even though I'm sad about leaving JackJack I know he will be safe and loved. If you are looking for affordable, no frills day care where your dog is allowed freedom to run and play, this is the place! read more

This place sucks. I was really looking forward to using them since they are cheaper than other boarding & daycare places and we will be going on a long international trip in August. With their cutesy business name (though it should be "Sir Barks A Lot," imho) I thought there was no way I wouldn't like this place. What a disappointment. The first thing I noticed on their website was that dogs are evaluated for daycare (playing with other dogs) on their first visit. Well, I didn't want to leave on an international trip not knowing if my dogs would pass their evaluation with them, but I ended up needing to go out of town from 4/12-4/15. I thought I'd give boarding a shot since I would at least still be in the U.S. and reachable and it was only for a few nights. I called to schedule my 2 dogs and was already not thrilled with the place afterward. Me: Hi, I wanted to schedule my 2 dogs for boarding in April. BAL: Ok....? (in a somewhat condescending tone) {awkward pause as I am not sure what kind of info they are wanting first and a bit taken aback by the rudeness} They eventually asked for the dates, my pets' names, if they were spayed/neutered, and up to date on shots. I got them set up for boarding, though I had to schedule an extra night since BAL closes at noon on Saturday and my flight doesn't get in till 4 pm. I scheduled them for 4/11 (early am flight on 4/12) through 4/16, but later got a call back from BAL that I wasn't able to take because I was on the phone at work. They left a voicemail saying they forgot to get my vet information. I called back 5-10 minutes later, no answer. I called again around 6 pm, again, no answer, so I left a voicemail. I followed up with them again the next day since I had not heard from anyone and was able to speak with someone and give them the info. The conversation went much like before, condescension and annoyance at my interruption of their day. A week and a half later, I luckily realized that 4/16 is Easter this year. I called BAL to confirm that they would be open. Again, had to deal with the "Ok...?" and condescending tone. No, they are not open on Easter and I would have to pay for yet another extra night to pick my dogs up on Monday. Wow, that would have been nice to know upfront. They asked if I wanted to keep the appointment or cancel. A bit flustered, I said let me call around to see if I can find someone else that's open. "Oh, all the boarding facilities like us are closed on Easter, ma'am. You won't find any that are open." Great. I'm going to call around anyway and if I have to pay a stranger from rover.com to watch them, I will if I can save myself from the extra $50 of boarding 2 dogs for another needless night. One call to Hip Hounds and I am able to confirm they are open on Easter and get a refreshing reminder of what customer service is supposed to be like. If you are looking to board your dog in the area, make the calls and see for yourself. It is night and day with BAL vs. HIp Hounds. Hip Hounds also requires an evaluation, but they will do it *free of charge* before your boarding. Hip Hounds is more expensive, but with that comes peace of mind, knowing that should something unexpected happen, they will be upfront with you and work with you to make sure you and and your pups have as great of an experience as possible. I also want to throw out there, BAL has a pet agreement form on their website that they say is required for daycare or boarding, but no one ever mentioned this to me over the phone. I feel sorry for anyone who calls them up without extensively looking at their website. Then again, I feel sorry for anyone who has to deal with their incompetent customer disservice. I dodged a bullet and I suggest you do the same. read more

I met the owner of Barks A Lot Pet Resort and I was impressed with her love of dogs. Moreover, she was very knowledgeable and has an extensive background in pet care including medical. She understands what dogs and cats require to make a stay away from as comfortable and inviting as possible. This is a well located, home feel provider of excellent pet care and we are fortunate that they are here in the Forest Creek area on Gattis School Road. Thank you so much, Barks A Lot! I look forward to our next visit. read more

Worst customer service I have ever witnessed. Owner called us on a day to confirm a reservation. My wife told her we did not for that particular weekend and she insisted we did and wad VERY rude about it. I called a few days later and spoke to a nice gentleman and he confirmed the correct dates for our last and future reservation, and that we didn't have one for the date the owner said we did. For our bext reservation, the owner called my wife to confirm the drop off time, my wife ran a little late but was on course to drop off before they closed on Sat at 12 noon. We were leaving the next day for vacation. Again, the owner was VERY rude to my wife. I called back trying to soothe any tensions. I couldn't get a word in. I maintained calm with no rude attitude or bad language. She just up and cancelled the stay while my wife was on the way with no notice. You do NOT treat customers this way. This wasn't our first stay here for our pets. NEVER AGAIN. Don't use this budiness. Shout out to Camp Bow Wow for taking us in the same day after relating our experience with barks a lot. I will be letting all pet owners I know not to use this place. read more

We have been getting our chow chow groomed at Barks a lot for years and have been very disappointed in how she has looked for the past 6 months. Yesterday, she was groomed because we are having family portraits with her this weekend and they BUTCHERED her beautiful fur. I even gave them a picture of her and how I wanted it cut. She looks nothing like it. They cut it too short, there are lines in the fur from bad clippers, and her mane is cut soooo crooked, and they didn't clean up her feet. I don't know if they got a new groomer recently or what. We tried to call and speak with the owner several times but she never calls back. I want a refund considering we had to take her to another groomer today to have them fix what barks a lot royally fucked up. If I were them, I would fire whoever cut her hair. We are very disappointed as they used to do beautiful cuts but this was the last straw. We will never take our sweet girl back. read more

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Definitely!!! When I found myself busy with work I knew it wasn't fair that I would leave Lily at home alone all day. When I searched for a place to take her I was hesitant. No one will take care of my dog the way I can do you can imagine my surprise when Barks A Lot Pet Resort made it so easy for me to leave her there. Lily is a regular daycare and occasional boarder when I have to leave out of town for work. I have never had a problem with any of the employees here. I read the reviews and I have never experienced anything that they have said. It is the job of the pet owner to read a business policies before taking them in. We have to know and understand what to look forward too. It's just like daycare for humans. I LOVE THIS PLACE!!!! read more

Dropped my husky off for two nights of boarding, and requested a bath during his stay. It was told to them twice that he only required a bath. Picked him up today, to have them add a $100+ "spa package", de-shedding and de-matting. He was not matted when I dropped him off, so I Im now concerned about the conditions of his stay. I never received a phone call to let us know what was needing to be done, and requesting/recommendation of further work needed. When I called to question the woman who answered, she got very hostile and told me "Well, the job has already been done, and you requested it!" She would not let me speak; Then she hung up on me. We've been coming here for two years, and have never been treated this way before! Not to mention, they never finished the job... he's still sopping wet, and stinks worse than when we dropped him off! Buyers beware of the bait and switch grooming charges, and poor customer skills. They also won't give you an itemized receipt. I'll no longer be recommending them, and in fact will be warning everyone I know against using them. ********* In response to the owner... I'd love for you to email the copies of the initialed intake form, showing that we initialed and agreed for the full groom. I know what I asked for when I confirmed the reservation, and my husband confirmed it at drop off, and says he watched the person write "bath only" on the form right in front of him. I can also know that my dog was not matted when we dropped him off. If he was, why was a phone call not made to us to let us know? And yes, he WAS damp when he came home. He smelled like wet dog, and still stinks. I'll be happy to bring him back in to show you the work your groomer didn't do. You charged for a service that was not desired, nor asked for, and you didn't even complete what you charged us for. That's not very good customer service, IMO. I'm not looking for a freebie, I'm looking to have this made right. I'm really unhappy with the treatment we've received here, after two happy years of using your facility. If this is how loyalty is treated, then apparently you don't need our patronage. This is a warning to others out there! read more

I drop my dog off for day care twice a week. He almost drags me across the parking lot, he likes it so much. When I pick him up, he doesn't want to leave. He gives the place 5 Yelps. read more

I had been taking my dogs to another daycare prior to going to Barks A Lot. One of my dogs seemed fearful and did not want me to leave him, this was even after giving him weeks to adjust. Also, I know dogs play rough and from time to time it's expected that they'll get scraped up but at the other place, it was a regular occurrence. Not sure if he didn't like it due to being bullied by other dogs or didn't care for a person(s) on staff. At any rate, I took those as a signs to try some place else. I had seen Barks A lot because I passed it daily to get to the other daycare so I figured I'd give it a try. Their play structure is a little different from other open play daycares but if you think about it, it's ideal as large open play groups without enough employee supervision can get out of control quickly. I have been taking my dogs a couple of times a week for a little over 6 months. They absolutely love it. They whine and bark as we approach the drive and they cannot wait to get out of the car. They seem to think I don't move nearly quick enough to get them inside. They jump on the gate and doors to get it and basically leave me in the dust. They even seem to love everyone on staff which is a great sign. If they love it, I love it. The staff is very courteous and helpful. The pricing is very reasonable for services. I hope that I don't have to move anywhere that keeps me from bringing them here. Not sure that I will have the same experience elsewhere. read more

This is the second time I've boarded my pups here and they come back happy and rested! I have finally found a home away from home for my pups and can be assured they are in good hands when I'm out of town! I had reviewed before about the boardetella shots, but they followed up with me and it was all sorted out. They were super attentive and worked so hard to take care of my pups. read more

Will never return. We got charged an erroneous fee, it's been 4 days since we've notified them and left messages and no corrections have been made. Every time we call, the employees "don't know" or "have no idea" where the owner is so they can't address the issue. We've heard the owner speak down to her employees and have a nasty attitude. If you're that rude and unprofessional to your employees and customers, I can't imagine how you treat the animals. Give your business to someone else who actually cares about professionalism and customers and their dogs. Guess I'll be doing a charge back with my bank! read more

The owner, Beverly, is an awful human being and treats her customers like garbage. This obviously doesn't bode well for the animals, and I will warn you to find one of the many other local boarding options with higher reviews and caring staff. Our dogs came home from a lengthy stay over the holidays and both had issues. One had puncture wounds in both feet and was actually flinching when we raised a hand to pet him. I have NEVER seen this from our poor sweet golden retriever and the implications are quite obvious. The owner called my wife, not to apologize, but to yell at her for questioning the puncture wounds. She blamed it on our other dog, who has never shown aggression to either animals nor humans. We also asked for an itemized bill for the $800 stay which they did not, and still have not, supplied. There are several other issues regarding the business, but the above should be enough to make you think twice before allowing your precious pups to be left in their care. I'm sure the owner could care less by the many similar reviews I have read, but please realize there are plenty of other great options in the area. If she does reply, it will be 100% defensive and call my review "lies", which is typical of her responses. Good luck and don't make same the mistake we did. read more

This is my first review but If I could leave 0 stars I would but 1 is good enough since the dogs were alive when we got them. The owner was incredibly rude and unprofessional. She wasn't happy and I could tell by her tone when I walked in saying she had the dogs down for 2 more days. I explained we notified prior to booking that if we couldn't pick them up on July 3rd we'd get them July 5th (closed on July 4th). I guess the loss of income got her in a knot. I didn't drop the dogs off and asked her employee if there was another bed that came with the dogs and the employee replied "yes". However she pipes up (the owner ) again with her rude tone saying "he only has two hands". I explained I realize that (as if that wasn't obvious but her attitude for me asking the question was extremely rude) She is clearly tripping and I knew that moment that was the last time I would spend another dime there THANKFULLY!! Like you we are paying for a service. That doesn't mean I will be disrespected nor do I believe because I am paying should I be disrespectful. Later on, I thought I should explain my disapproval of her customer service so I called (after closing to allow her to finish her day to express how I felt of her service to The Owner) she explains because she's in her 50s and I am younger (in my 40s) she has the right to speak to me that way. I didn't let her finish and quickly said bye and hung up. I was done! She is clearly tripping and it's one thing to keep the dogs alive it's another thing to be rude when I paid and didn't treat her in the way she treated me. I get it you thought you'd get a few more days $$$ but there are too many other pet resorts in town for that level of service. She needs an attitude adjustment as the "old people say" read more

I am giving two stars because they kept my dog alive. I am tired of customer facing businesses treating their customers like they are doing us a favor. I called to make a reservation, get information & get things prepared [paperwork, requirements, etc.] nearly two months before my travel plans I thought I was being super proactive. I give the young lady [not Ms B] my dates,she emails me agreement. At the point [again 2 months prior] our female, exclusively inside, dog was not spayed. We were on the fence & after discussing with Barks A Lot decided that it would be best to spay her prior to her stay. The person FROM Barks A Lot gave me several options, one being Emancipet, to use rather than the local Vet that we were not happy with. Week later, our girl is spayed and we had a great experience w/ Emancipet. Up to the day before our departure [& drop off day] I do not hear from Barks A Lot. I dropped off my registration paperwork &our girl's food to make drop off as easy as possible. Everything seemed fine right? Not. The day of our flight I received a call from Ms B.. Our dog was not up to date on her shots! The day of!! Really? Ok, I scramble, go to Thrive[GREAT PLACE!!] get her shots, & make the drop off. Chuck [Ms. Beverly's husband] is there. This man radiates friendly, & is the reason I am here as I "met" him at our local Postnet a year earlier, where he talked me up & gave me a business card THAT I KEPT for a year. We chat about when I will be picking our dog up. I say "well, 40 minutes before you close" he says "oh call us! we are right next door, call will go to my wife -- no need to keep her boarded an extra night". Great! Thanks Chuck! I rush to airport with three kids. Two days into our vacation I get a call at 7AM. Ms B is calling to ask me if my dog is spayed. Me- Why yes she is ma'am! Ms B- "well she is bleeding & we have a policy that we do not take dogs in heat when we are full capacity--& we are full capacity" so?! WTH? Me- Well, she was spayed, she is shaved, tattooed & has a spay scar! Ms B- "Well I called the Vet you have on file - they do not have a record of her being spayed". Me- she was spayed by Emancipet nearly six weeks ago. Ms. B - Well sometimes that happens when you use bargain places. BARGAIN PLACES?? Are you kidding me - remember the recommendation came from Barks A Lot. Ms. B goes on to say this happens A LOT -- that Emancipet processes so many animals that they miss things often. Inferring my dog was anesthetized, cut open, sutured and traumatized & could possibly not be spayed. She does not take my word. I get it. She needs to cover to bases. But her tone is ridiculously condescending. I am livid, & worried. In the meantime Emancipet [head of surgery] leaves a msg that I get after Ms B calls back to confirm that Emancipet concurred my statement of spay BUT that my dog was in heat when spayed. Note - I was not told this at the time of spay - maybe because they are bargain petcare. I call Emancipet. Goes something like this: E- "hello dog mommy, so sorry you are dealing with this while on vacation [hmm, maybe Barks A Lot should take customer service training from Emancipet?] Me - I am so confused & worried. I was not told that my dog was in heat at the time of spay E- Oh, the vet surgeon made a small note in her chart, the vet tech would not have known what it meant & he was not sure Me - ok? E - sometimes 3-4 weeks after a heat dogs have false pregnancies Me - huh? pregnancy?! [back to she is not exposed to male dogs] E- its her system thinking she is pregnant & it causes some bleeding. We are almost certain that is what is going on. Me - Whew. That makes sense. Btw, Ms B from Barks A Lot said you guys were "bargain vet care" & that b/c you process so many animals, these things happen ALL THE TIME. E- pause...really? wow, so sorry about that. We see [as any surgical unit] issues every 3-4 years. Me- I guess Ms B seems to think that is a lot. Pick up day. Call 3X to confirm I can come after hours. Before 1st flight; at layover; at luggage carousel. No answer. One more time on the road at 6:15 [they close at 6;30] Ms B answers. Me - Hi this is x-pets mom, I am on the road. I few minutes away & was hoping I can get my dog early. Ms B - who is this?! Me - [good Lord] X's mom Ms B - Sorry, I am following an ambulance Me - OMG! I am so sorry! Everything ok? Calling because when I spoke to your husband he said I could come after 6:30 if not too late. I am minutes away Ms B, Wait when did you speak to my husband [ah there's the tone] Me- um, at drop off Ms B - well he has been unconscious for hours & I am going to the ER now Me OMG. Are you ok? Ms B - yes net net - I pick up my dog the next day. No report on how she did. I get charged for extra day. I know NO ONE was there. No one cared for or walked my dog. She slept in their space. Never.Going.Back. read more

I had my first visit with my puppy here and I thought that the staff was very nice, the vet took her time with my little guy. The PAWS plan is a great idea and I signed her up for that, which was very easy to do at the front desk. I thought the pricing was very reasonable too. read more

This is the worst Groomer I have ever been to in my whole entire life .I drop my dog off there for hours and they did not give her the haircut that I want it they shaved her absolutely bald I had a wait 8 hours to pick her back they called and told me they hadn't got to her yet They said they were busy her appointments was at 11:00 couldn't pick her up till after they closed 7:00 and then I go there and she was shaved bald .they don't know what they are doing and on top of it they are liars and unprofessional if you know yourself well off don't ever take your dog here .The owner was an absolute devil she wouldn't even apologize and she wanted to argue with me over what they did to my dog .and then threatened my puppy and she said if you want to see her shaved I will show you shaved .after three months of letting her hair grow out they just shaved her bald . I will never ever return here . Absolutely the worst experience ever for me and my dog and my daughter when she seen her dog what they done to her she was very upset .I don't think they could even have groomer license.If you love your dog don't take your precious baby's here .I don't even think they like dogs here read more

I first used Barks A Lot during Christmas break, I met the owner who was very friendly. She gave me a tour of the place and I was impressed. They are the only kennel that I trust with your dog. I am very picky and do not just trust just anyone. I highly recommend them. I plan on taking my dog there at least once a week for daycare. read more

Barks a lot basically has become my dog's second home. I recently got a promotion at work and my hours away from home increased. They provide me with somewhere safe and fun that I can leave my pup while I am gone, worry free. The facility is kept clean, organized, and well maintained. I was referred to them by my parents who also take their dog every day. The dogs love Barks A Lot so much that they freak out with excitement when they figure out that's where they are headed. My dog is a big strong boy and he almost pulls my arm off getting out of the car to run inside. It's a great place for your pups to go to socialize, run around and have fun without the stress! The staff are always so pleasant, friendly, and have all kinds of information and advice on minor medical issues, training, and concerns. I have boarded, attended doggy day care, and taken advantage of the grooming services and have never been dissatisfied! I don't know of any other facility that provides as much play time and attention, and social interaction with the animals as much as this one. Not to mention the ridiculously low prices as well. Affordable, quality care with lots of TLC is what you get at Barks A Lot and I would recommend this facility to anyone. read more

Barks A Lot Pet Resort - Pet Groomers Near Me - Round Rock, Texas

They consistently do a great job. It is an easy process from scheduling to pick up. We've used them for short 1 night stays and longer vacations. With 3 dogs, it's easy to add on grooming and some vaccinations to avoid multiple trips! read more

Can't ask for a better place to board your dog. They noticed our dog was having trouble with the loud barking and moved him to their grooming side to help him adjust. They posted pictures throughout his stay which helped my kids through the time as well. Great people you can trust with your pet. I will only use Bark's a lot going forward, you should too. read more

Well after a month the owner finally responds to my bbb report with lies! Mentioned I had other groomers on here, yet it was one review in 2013! Get real lady! I thought it was because they didn't respond, but I had to go back to read the review since it was so long ago. That company received negative feedback from me because they were rude and denied my dog services. He never even went to these people! If she is referring to FM 685 that is a veterinarian, and a lot of people in my community have issues with them to the point where one lady even had a petition against them to shut them down. So since the owner of Barks wanted to focus on the negative I decided to write a review for the groomer my dog has been going to for quite a long time before trying her! Yes they received 5 stars! In addition, this owner had the audacity to say I didn't show her a pic of how I wanted my dog cut. That was a complete lie because I went back to my car to get my phone to show her the picture. She put her ideas on me showed me a picture and my dog still did not look like that. Again I have to come home and take an additional hour of my time to fix that mess. Apparently she also needs to take a class on nonverbal behavior because a smile does not necessarily mean that you are happy; I smile when I see my dog every time and the smile did not necessarily mean I was happy with the outcome. I had literally been out all day after my kidney doctor appointment due to his grooming appointment change. Therefore, I wasn't going to sit around and wait for her to fix it. She also mentioned he was wagging his tail but yet I was talking to a few friends and family that day and the next day because I noticed his behavior was different and I was very concerned . It took so long for her to get back to me even when I came back from my vacation my cousin asked me had I heard from this lady yet and of course the answer was no. I know I may suffer from "chemo"therapy brain but I know what I saw I know what I observed I was a psychologist and have always been an observant person. At the end of the day, karma will prevail and God will handle her and her deceit! read more

My dog LOVES Barks a Lot! He comes here twice a week for doggie day care and has a great time playing with the other dogs or just running around and having fun. We have had him groomed several times and have been very happy with the results. He has also stayed overnight in the kennels and was taken very good care of. AND this review is in not recommended because good reviews are held to ransom for the small business to pay to have the good reviews posted. Bad bad Yankee echo lima papa. read more

I have so many wonderful things to say about Barks A Lot! I call my girl "Princess Barks A Lot," so when I was looking for a safe place for her to go after a last minute work trip was scheduled, this seemed like a perfect fit. From the very beginning, Beverly, Chuck, and the rest of their staff have made me and my Lola feel so welcome. They know us both by name, and Lola loves when we turn down the driveway. The staff is friendly, and they genuinely care about their clients and the animals that they take care of. I hadn't told them much about Lola's play habits prior to her first visit, and when I picked her up, they gave me a full recap that fit my girls personality. I know 100% that the staff at BALPR is in tune with my dog and her needs every visit. One time she had some tummy issues, and because the owners are former vet techs, they knew exactly how to help her get over her issues so she could play with all her friends! You just can't beat the love and attention your furbaby will receive. As long as I'm living in the Austin area, Lola will have a second home at Barks a Lot! Side note: The facility is very clean, and always smells amazing! read more

We have been taking our bulldog, Bonnie, to Barks A Lot for 2 years. We go monthly for a bath, and we have boarded her there a few times. She has been well taken care of and she always seems happy to be there. read more

We boarded our puppy recently and couldn't be happier. I was hesitant to board the puppy because she was so young and I worried she would feel lonely, however all of my fears were put to rest when I saw how welcoming the staff and owner were with her. She was well-taken care of and you can tell the staff really took their time in caring for the dogs they are in charge of. I would recommend Barks a Lot to my friends and will not hesitate to use them again to board Violet. read more

i experienced shitty service with this lady...i would not recommend this place to anyone!!!! people trust when i say stay away!!!!!! she will cut your animals on purpose.. read more

I've used Barks A Lot for extended boarding, and my dog Daisy was so happy there that I've taken her back for Doggy Day Care several times! I'm incredibly relieved to find a place that can take my big dog (an Anatolian Shepherd) and give her such fantastic care when I have to be away. It's also a lifesaver to have someplace to drop her off for the day when I can't give her the attention that she needs. Barks A Lot has also done grooming for her and let me tell you, the difference between a Shepherd that's been de-shedded and not is night and day. I love Barks A Lot and will continue going there regularly. EDIT: I also wanted to add that their backyard play area is fantastic, and that their regular sanitizing of all bowls/toys/doggy rooms is very reassuring. read more

I had a issue where my dog sitter couldn't take my dogs so on short notice called Beverly and she said yes she could take them . We were gone a week out of the country and of coarse I was worried as they had not been away from us since we rescued them . We picked them up and they were bathed groomed and so happy !! They love this place and I can't recommend it enough ! read more

Remington loves going here. He gets so excited when we pull up. They are always so welcoming and great hours to accommodate my long work days for a very cheap price compared to any other dog day care around by far. Remi is always in top condition after he has played all day!! read more

We have been taking our pup to daycare for months now. They have spoil him and treat him amazingly. I recommend them all the time!