Awesome groomer!! We've been bringing our Bernese Mountain Dog here for a few years and they do a…read moregreat job. Cheryl is very kind and the dog seems comfortable going inside and happy when we pick her up. Highly recommend!!

Very disappointed with the service I received here and especially my last visit. I brought my puppy…read morethere several times before I decided to groom him myself and I have done so for the past 3 years. After having two consecutive major surgeries, I needed help with him and made an appointment. Sadly, it was the worst groom. It felt like I was being "punished" for me grooming him myself as I hadn't been there for a few years! Strange. I guess groomers are in such demand that they and treat their customers poorly.

Personnel pleasant however the groomer needs more experience in grooming a Shi Tzu. To be kind it…read morewas a hack jiob. Hair was cut but in uneven chunks. Sorry but stick to less complicated brred grooming until you learn or until you take the time to doit correctly.

After a week on the Cape, we took our giant mess of a Newf here for a groom. She came home looking…read moregreat and smelling great. More importantly, Tricia took her time with our pup, explained everything she was going to do, and gave me tips about how to keep our dog looking good between trips to the groomer. In my experience, grooming our Newf always costs between $80-$100. It costs us that here for the best groom she's ever gotten. Can't recommend highly enough.

Treated Charlie the fraidy cat like a king. They were kind and gentle and talked to him while they…read morewere clipping his claws. Not to mention their prices are very reasonable. I highly recommend them.

I had the pleasure of meeting Melissa yesterday when I brought my small Shih Tzu to her to groom. I…read morewas impressed with her sweet, loving demeanor. She took time and sat down to give Oreo attention while asking me about him. When I picked him up, he looked like a million bucks, and you could tell by Melissa's demeanor with the other dog she was grooming (who she had to take out of the tub in a towel after bathing) how loving she is. I now know why she received raves on the Falmouth site when asked about recommendations for a great groomer! I was very happy with my experience and would highly recommend The Wicked Groom!

Emily (owner) is the only one who handles cats. Very quick, efficient. My guy loved her! Best groom…read moreever. BTW - Emily and her team also groom dogs.

I am thrilled to tell you about my experience with Pawsh. My mother is 86 and has a Hovawart. It is…read morea big fluffy breed with soooo much fur. My mother goes to Florida in the winter and I care for her fur baby. I recently took a new job that has me busy and tired. I could not keep up with the constant brushing that my mother is able to do at home all day long. She had matts that I could not get out. Pawsh came to the rescue and Jesse did an amazing job. This dog has never been professionally groomed before. His calm demeanor and instant connection with her was undeniable. She laid down at his feet while we were outside talking. She is a stand off-ish breed, the name means farm watcher. She has to go to you. She is offensive, not defensive. I can not say enough good things about Jesse and the job he did. I will be using them regularly. Make the call!

Outstanding service and consideration. I have used this business 3 times for in home extended cat…read moresitting. They deserve my highest recommendation.

Outstanding grooming and super nice people. Our…read moreGoldendoodle has never looked so good.

Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

Our first visit was because Baer's PET DEPOT was the only one open at the time we needed one. Our…read morefirst observation was misleading, entering the front door, quickly catching view of the maybe eight, nicely stocked shelves. (Not much to offer and probably pricey, we thought.) Up and down to isles and finally requested assistance from a lady at the counter, busy working on tiny jewelry. Her knowledge of... well let's just say she quickly and pleasantly knew where there were shampoos and specialty shampoos. Later interrupting er for the third time, she proved more interactive than we gave her credit for. Helping us find the quietest toy (surprised herself that just about all dog toys {not kong} had squeaks AND proudly labels as such). We left much more pleased with the young lady, definitely! THEN - Needed a Veterinarian Initially to the animal hospital closest to me, couldn't take us, directed us elsewhere. Utilizing an Ap, headed to a 'highly recommended' location while on hold, finally informed they too were unable to see my little friend. Luckily for us, it was them who said to go directly to Baer's. "Don't go anywhere else. He is phenomenal and I believe has an emergency clinic there ..." Aha! There you've got it... "phenomenal" Not only do they have a Vet office, BUT he himself - wow, very thorough, asked questions I hadn't thought of, informed us of things never heard of AND the visit was not a 'wham bam thank you Ma'am" and to our surprise the fee was less than a regular scheduled Vet visit, with 2 antibiotics to boot! Oh and I've yet to mention the young ladies at the itty bitty non obtrusive desk. Un-believ-ably patient, understanding and calming- truly made me feel at ease. Beginning to end... Now we, (Mister Maxx) have a place to go, that has our full trust in their capabilities and we can feel a little more at home in our new town. . No, it was not a life threatening situation, not that time.

I had donated two parrots one was a cockatiel and the other was my 18 year old quaker parrot. The…read morereason I had to do this is because I just after 2 and a half years was accepted into a apt. I was desperate and could only keep one pet so I decided to keep my small dog Bad decision on my part The next day I called to get my quaker back because my daughter said she would take dog so I can have my Scooter quaker back They were so rude to me and said he was already gone to someone I asked if I could please have their name so I could call them and explain my circumstances and they refused to help me I had donated the large cage food all the toys with the two birds plus extras cost over $2000 and all I wanted back was my bird. Some girl named Melissa was so rude and nasty to me I was in my 80's Till this day I am so sad they would not help me get my bird back So stressful and even called an attorney to help me and he called and the owner was very unsupported and yelled at the attorney I miss my Scooter so much and mentally upset just wanted my Scooter home So many bad reviews on this place and I can understand why No compassion stone heart

My dog (a little shih tzu mix) looks great! Thank you!…read more She was responsive, fit me in on a cancellation, had a reasonable price and did a wonderful job.

I have been using Diane for my Briards since 2000.She is very professional …read more I keep my dogs in full coat and she does a great job for a reasonable price.

Perfect set up for a quick and easy wash. They provide everything you need. Shampoo and…read moreConditioner!, etc. very nice staff. Friendly and efficient. Definitely will be back.

I love taking my dog here. Family run business. I visit every two weeks for my dog's nails to be…read moredone. Staff is so friendly.