The service provisions have remained unchanged since I last visited. As many people know, it's a…read morevast inconvenience anytime you step outside our busy days for an unplanned repair like a flat tire. Further complicating the issue is being told by the repair facility that we only had one technician show up for work today, and the repair of your tire will take all day before it is completed. With clients waiting on me, that was not an option. I went across the street to the competition and replaced the tire within an hour of arriving. Now that I know the competitors, except for the maintenance program that I have, there is no need for me to return to this location. Problem solved.

One star is too high -- military families stay away…read more I recently purchased two new tires from Firestone for about $419. Just 4 days later, one of the brand new tires failed on the interstate and flew off of my car- and I brought my vehicle back in to this location, (being 40 minutes away from Saint Mary's when it happened), and was told I only have to pay $75 for the tow. I was then quoted $264 by a manager for a tie rod and alignment, and that price was confirmed when I called back. However, when my husband called to pay, thinking that was a reasonable price, he was quoted nearly $489 for the exact same service--with no explanation- other than I was "too emotional and too busy at my job to hear the full number" Later that day, I was then told only when I called to see if my car was ready that I suddenly needed a new wheel, adding another $550, which was never discussed or approved beforehand. At no point was I clearly informed of or asked to approve these major price increases. The inconsistent quotes and lack of communication are extremely concerning. It's especially disappointing to be treated this way while supporting a service member who just got stationed down here. Military families rely on honesty and transparency, and this experience did not reflect that. I will be pursuing this further and strongly recommend others to keep looking before giving this place a cent. While the manager was kind to my face, and the original location did call to ask about my safety- I would have liked this rectified, seeing as a brand new tire could have severely injured myself or someone else- and now my car is ruined.

Went to Take 5 Oil Change on Cassett Avenue for the first time. Everyone was very friendly and…read morethorough. The technician explained everything they were doing and even showed me the oil dipstick level after the service was completed. The 2014 Volkswagen Beetle takes Mobile 1 full synthetic oil and they have what the car needed. I also found a coupon online and showed it to them and they honored it. Definitely will be back for the next oil change! I felt they did a great job and the price oil change service was great.

I've used Take 5 for a while. I typically use them because they offer a 25% discount for veterans,…read moreand that often ends up being a better discount than any of their coupons. I also think it's a nice touch that they give their customers a bottle of water and the price point is the same as anywhere else. I used this location on Cassat for the first time last week for my oil change. The service techs were plentiful and even though they were crowded, they seemed to moving cars in and out quickly. The main tech working on my car was very polite. Once I got home though, I realized that I had to reset my oil sensor myself along with the tire pressure. A day later, I realized that my windshield washer fluid was not filled either. These are all just services that are included and weren't done. Am I done with Take 5? Probably not, but I'm hoping this can be constructive input that they work to correct for next time.

I scheduled an appointment to make sure my tires were changed asap, knowing how busy they get. I…read morearrived early, per request. I sat there for almost six hours watching people who came in after me get taken care of and leave. I asked for brand new tires all the way around and an alignment. I told them the truck was on the way to my mechanic after this stop to get the trucks other issues looked at and all I wanted them to do was change the tires and do the alignment. The mechanic constantly came in complaining and wanting to upsell me. I consistently turned them down, which he would punish me for by stopping work on my truck. Then, another upsell attempt. And another, and another. Finally, after almost six hours of this, the mechanic decided he couldn't do the alignment. I have no issues with the explanation, but I took issue with having to wait six hours for this conclusion that shouldn't have taken more than a few minutes to decide. I had to reschedule other work I had scheduled that day, at a cost to me. The cherry on top? After waiting six hours to have my new tires put on, they didn't even put the spare back on the hanger, they just threw it in the bed of the truck. My time is much more valuable to me than waiting six hours for new tires. I think this is my last visit to Big Chief. I left a shop I'd been going to for 30 years to try them out. Sorry, this is unacceptable by any standards.

I was in a bind when I saw a straight nail in my pass front tire. I was concerned after driving a…read moredistance that it would pop. AAA no longer plugs, but I was told this place did in their reviews. What they didn't tell me is that they're is a age limit to determine whether it's worth or allowed to be plugged up. I was working remotely and desperately needed wifi so much that I cried. Someone was working on the router and the guest wifi was down. A gentleman gave me the workers wifi info so I could clock in for work. I ended up needing a tire fair priced (I compared while waiting). When I called ahead they said there was no wait, when I got there, I was told there was a 2 hour wait. I think I waited 45 minutes. Read reviews online and they were pretty legit. Not open on weekends.

Wow, this was the fastest service yet. Quintin and Mitchell…read morewere very courteous, knowledgeable and professional. They were able to quickly get me in, work on my vehicle, and get me on my way. I'm very grateful for their service

Fast, knowledgeable and not pushy with the upgrades. So easy to swing by during the day and get in…read moreand out.

This is mainly for the ladies who never know where to go or who to trust when they have car issues…read more I went to Tire Kingdom on Normandy Blvd because the location closest to me had no electricity. I had what I presumed was a screw in the thread in my tire not the wall and though I believed it to be fixable finding somewhere open was not easy as it was Sunday. I get there finally and am told it will cost in total about $32 more than I wished but I believed at that time that beggars cannot be choosers...so said he! Now I'm telling you my outcome and I don't want you to assume that this is going to be the case for all but Troy (a name that I'll cling to for all time) charged me nothing! As in Zero Dollars as in his own words it was a tiny screw. Now I don't know about the rest of you ladies but anywhere else I would be paying the full price but the Lord don't put you where you're not supposed to be. To all the guys working on a Sunday at Tire Kingdom on Normandy Blvd, I thank you from the bottom of my heart...thank you!!

Short and sweet bought two tires for the front end total of $500 including balance. they trashed…read morethe outside rim of one of my tires when I got home. I know it's a piece of the tire. weight fell off and was sticking to the inside of my rim where I noticed the weights were not even properly secure or in the right location where you could see them. if you look down and you were washing your rims LOL. they didn't care. gave me an attitude. they did fix the balance but said the rims my problem cuz they didn't see it. none of my other rims have any rash or anything close to it on them. this one is located on Park Street in Jacksonville, Florida

I got mixed feelings about this place. They helped me out a lot when it came to replace my engine…read morefor a 2015 VW Passat 1.8L but I had to find the engine and deliver it there. So really, all they did was the labor and it was less than $2K. Very affordable but. I got a fuel pump done recently and it was over $1,200 with them finding the parts and labor. Definitely overpriced. I got upset because the text message that the wife sent wasn't clear enough for me to know the final price was. After arguing with both the husband and the wife, I asked them to remove the parts. It took the husband less than 15 minutes to do it. I was being charged 3.6 hours at $145 an hour for a less than one hour job. YouTube has a step by step 30 minute video only one tool needed. Both of their responses were "we charge you for what we know not what we do". The husband doesn't even know English. I found all the parts for less than $350 on rockauto.com with guarantees and they were charging $440 parts for an Audi parts just because the cars come from the same maker. Only reason this isn't a one star is because the wife wasn't upset with me, even after I was rude. But they didn't even respect my car when they returned it.

Carolina lied to me saying that they would have my clutch installed and ready within 72 hours. She…read moretranslates for her husband (the mechanic) who doesn't speak english. Get an invoice before they do work, don't assume they are honest. They initially quoted me $750 and increased to $2,100 for additional repairs they pressured me to get without an invoice. They said the previous mechanic left bolts loose, etc. I had my previous mechanic come to EJ's to talk about the mistakes they found with his work. That's when my previous mechanic told me that they are liars & scammers. He was shocked that they gutted my car as it's unnecessary to remove the engine to replace the clutch. It's not necessary to remove my wheels to access the clutch. They also double-charged me for labor ($750 + $800) which they haven't broken down in the invoice. They've had my car for 2 weeks, gutted it, and let my car sit on the lot as they worked on other vehicles. I've been without transportation for 2 weeks. I'm paying car insurance for a vehicle that I haven't driven for 2 weeks. Every day they lie saying that my car will be ready by tomorrow. I assumed this place was trustworthy from the 5-star Google reviews. The labor time for my initially requested services to change the clutch is 3-6 hours. They said my engine had a major oil leak. They've added on more unnecessary repairs while keeping my car hostage. Their business isn't secured with a complete fence. I have severe anxiety that my rims or other car parts will be stolen. I have severe anxiety that my vehicle will not be repaired correctly by someone who only speaks spanish and may not even be certified. Every day that goes by that my car is not repaired, I panic. This is a Honda civic, they are easy cars to repair, they have several youtube videos on the clutch replacement steps for my model. I feel stupid for trusting this business. Scammers! Beware, they will ruin your $7,000 vehicle investment. I was just getting ready to sell it too. Having the clutch changed was my final issue before I sell it! Now i'm out $2,000, filing a BBB complaint, and will likely have to pay more money for someone else to fix their mistakes. Expensive lesson that I had to learn, but nobody deserves this.

I haven't been to this Pep Boys in many years so was a bit taken aback when I walked inside and saw…read morethat it had changed quite a bit and I had no idea where to go to find what I was looking for. I was greeted immediately by two gentlemen. One, the sales manager, Joshua, went above and beyond to assist me. I had already "researched" and knew that there were companies that manufactured windshield wiper blades to fit my car. He looked it up on the computer and located them on the display for me. When we walked to my car to install them, that is when my trouble started. Turns out, my 5 year old car still had the original blades and one had broken. Then, we discovered that just because manufacturers say that blades will fit your car doesn't mean they will. (Surprise!) Joshua tried a couple of different brands and styles before giving up. (We realized I had to go to a dealership.) But he didn't let me leave before temporarily fixing my broken wiper blade with electrical tape to prevent it from flying off and scratching my windshield. The entire time he was pleasant, polite and very professional. As a bonus - he also showed me the trick to replacing my front and rear wipers easily and without breaking them, which came in handy since the dealership had a policy of non-assistance. Thanks to him, I was able to replace mine on my own within minutes with little fuss and almost no swearing. I've always had a soft spot in my heart for this particular Pep Boys and I'm glad they still hire great, honest workers.

Very unprofessional and arrogant about it. They literary avoided doing work that Giga tires hire…read morethem for. I ordered tires to be installed on my vehicle and a tire shop said they didn't have the equipment to install my tires.

I have been using them since I moved to Florida 4 years ago. It was very hard for me to find a…read morequality mechanic shop I can trust to get the hard job done. They always take care of me and don't beat me down on the price. Bobby is my guy there for sure but all of the guys do solid work. As a mechanics mechanic they are hands down the best.

I bought a 2001 Toyota Rav 4 from a mechanic I knew and had some issues the whole year I had it…read more David was very accommodating and always updating me. Turns out I had a leak in a few hoses for my AC and Power steering. He had to make a special order for on of the parts. He got everything working like brand new again and for an affordable price. If you are sick of taking your vehicle in somewhere and the issue not being resolved or costing you an arm and a leg take your car here. You won't regret it!