Service department is so unprofessional and rude !! Left me sitting for over 3 hours for an oil…read morechange. On my first visit Then next service appointment my vehicle would not release spare tire. They told me it was my fault and needed to pay the mechanic for his time to fix it ! But it has an active recall for that exact problem !! My vehicle is practically brand new !! And under warranty.

Don't bother setting appointmen for basic oil change/tire rotation. Had an appointment and waited…read morefor 2 hours just to be told nothing had been done. When I reach out for manager or supervisor, I was put on hold for over an hour. Oh and their own workers recommend J Pauley Toyota, which is next door.

I had a trailer hitch installed. They were very professional. Because it took less time than…read moreanticipated they charged me less. I would recommend them. My only complaint is that their website is down.

I'm not saying that Donna may have the tire you need, but what I will say is that if she does, she…read morewill make sure you're taken care of and on your way. This shop prioritizes well and works well. I came in with a bmw roadster, a flat, run flat tire. Donna took one look and knew what i needed. She Had me on the road on my way to Arkansas within 30minutes. She and her team are probably the best team I have dealt with in along time. Thank you river valley for getting me on my way to my family for Christmas.

Very cool over the phone .. we had to get two spares for cargo trailer replaced. I was two hours…read moreout and they went ahead and had them delivered and waiting for us ! also they stayed open to do the work for us ! Sooo dang cool of them !!!

This is the epitome of an quality American business! I was impressed by the professionalism of the…read morewhole team, form the sales staff to the shop staff. They were accommodating and efficient. Great experience. Wow!

Stay away from this racist company! Driver felt the need to know what race I was when I called…read morethen when he shows up he tries to get extra money above the quoted price, and only wanted cash or my wristwatch for the extra "fee." Don't use under any circumstances.

We had our transmission go out just as we were getting into Van Buren, AR after normal business…read morehours. We called Aaron's and told them our situation, and they were there in about 10 minutes. Tony was friendly and professional, even helping strangers to the area get to a pet friendly hotel and getting our defunct truck to a reputable transmission repair shop. And all for under $100, even with an after hours tow. I highly recommend these guys.

Orr Chevrolet has been my choice for Chevy service since they have been in the Fort Smith…read moremarketplace. There is a service representative named Harold Dean, who is a fantastic customer service rep, He is prompt, thorough and professional in his work. A few years ago, I had an older truck that had an engine issue. Harold went out of his way to make sure that I had all of the options possible to make the best decision for moving forward. If you need Chevy or GMC service, I highly recommend Harold at Orr Chevrolet

Heather Snow is the person at Orr that you can genuinely trust. She does what she says she'll do…read more She's an excellent, honest salesperson who will tell you the truth, work hard to make the best deal and support her customers. I recommend her 100%.

When my truck was dropped off to have a door replaced and painted, a week and a day after I was…read moresupposed to have it back I received a phone call saying my truck would not start. When I confronted the owner about it he denied any responsibility and refused to cover the cost to get it running again. He claimed a truck with 201,000 miles would have parts that "just go bad." I would agree an older vehicle could have bad parts except a new engine was put in the truck in May of 2024. Mr. Ron also got very angry and hung up on me twice while I was trying to talk to him. The starter did not "just go bad" as they claimed. It was the starter, both batteries, three fuses and a relay that were replaced in order to fix the issue. I don't know what they did but they still deny any responsibility. Also part of the paint did not match. The red on the truck was fine, but the gray was very much not the same. They claimed they never said it would, but their website boasts a "paint match guarantee." The stripes wavy and uneven. I took it back up to talk to them about the paint but the same anger and rude attitude was brought by Mr. Ron. He said they would "fix" it by repainting it but I don't have the time to give them the truck another two weeks, nor do I trust they could fix the issue. I asked (not demanded which I was accused of) for a partial refund but it was refused and the only explanation was "I'm just not going to. End of discussion." Mr. Ron proceeded to storm off yelling through the door as he left. Interestingly enough their website also has an "On the Road Again Guaranteed" badge. My truck was not on the road again. It had to be towed from their shop. I will never return to this shop and I most certainly will not recommend it to anyone.

First off I want to say that Medley & Sons did a fantastic job with the cosmetic body repair to the…read morefront bumper and fender of my car. They were also spot on with the white pearl paint match, and they completed the work in a reasonable amount of time. There was a slight extension to the original time frame, but I had no issues with the insurance company working with them. HOWEVER, my car was broken into while it was in their possession. They keep their cars in a big dirt open lot - no fence or security. And it's not in the best part of town. There's no forced entry, so I can only assume they left my car unlocked. Whoever broke into my car couldn't figure out how to press a button to get into my glove box, so they pried it open and broke off a large piece of plastic covering the button. You can see it in the picture. When I tried to bring it to the attention of the shop owners, they tried arguing that maybe it happened before or after they had my car. Nope. I opened my glove box, removed my car insurance/registration right when I dropped it off, then picked up my car with a huge piece of plastic on the floormat. They refuse to acknowledge that this happened on their property. They told me they have cameras to monitor their lot, however what's the point of cameras if you don't review the footage and take responsibility? Despite the back and forth, they used a plastic adhesive to glue the piece back on over the glove box button. Who knows how long that will last? There are still scratch marks all over my glove box. And really they should be accountable to replace the whole glove box. Maybe this doesn't sound like a huge deal, but my car is a $40-50k car brand new. Final word: I would use them again for auto body repairs, but NOT until they have a secure area for cars to be parked while in their possession. If you use them, be sure to remove all valuables from your car. It may not stop a burglar, but at least your valuables won't be stolen.

I was looking for someone to do scheduled maintenance (change spark plugs). I got seven quotes and…read morethis place had the highest price. They were almost $200 higher than the rest and more than $400 higher than what I ended up paying. Y'all need to check prices before using this company.

Purchased a tire here that I ripped on a bolt. I noticed when I did it so I drove it in while the…read moreair was leaking from the side wall of the tire. These guys are great... Great customer service every time I visit. As soon as I pulled in they jumped on the tire issue and got me taken care of. They are fast and have a warehouse of inventory just around the corner if they don't have it in stock. Sam's Club recommended that I use them one time. I've been going there ever sense.

I have never done business with Grizzle tire but made my first purchase on a riding mower tire…read more they were so helpful, fast and did not charge to mount the new tire that from now on, I will be reaching out to them on all my tire needs. very professional.

Got an oil change and had my tires rotated. in and out quickly. Everyone was friendly and…read moreefficient.